Ve3 Global Ltd

Oracle Cloud Implementation, Support and Maintenance

VE3 assists clients in transforming their strategies into practical, technology-driven outcomes through its diverse services. These include consulting, implementation, support and maintenance, development, and license optimization for various Oracle Cloud Products such as Financials (ERP), HCM/Payroll, SCM, Sales & Marketing (CX), BI & Analytics, and PaaS

Features

• Subscription Based Pricing Model
• RPA solutions for automation
• End to End Integration
• Data Visualization Services
• Analytics & Business Intelligence Reports & Dashboards
• End to End Services Processes
• End to End Sales & Marketing Processes
• End to End SCM Processes
• End to End HCM/Payroll Processes
• End to End Financials Processes

Benefits

• Greater control and compliance with regulatory requirements
• Robust visualization and reporting
• Superior Service and Field Service experience
• Increased Sales Productivity & Selling Time
• Improved compliance with respect to IFRS, GAAP, SOX requirements
• Modernise Supply Chain Processes
• Reduced cost of ownership of HR systems
• Significantly improve the employee experience
• Robust finance and accounting system enabling process scalability
• Faster financial closure by reducing the period closure

£175 to £850 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at prime@ve3.global. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

870648604685027

Contact

Nikhil Alex
02045520840
prime@ve3.global

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Our services are not limited to Oracle; we can also extend our offerings to include other Oracle products and non-Oracle services as required by the client.
• Cloud deployment model: Hybrid cloud
• Service constraints: No
• System requirements: Web Browser on Device - Chrome, Firefox, Edge, or Safari

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We analyze support tickets based on system complexity and collaboratively work with clients to set appropriate Service Level Agreements (SLAs). Additionally, users have the capability to manage the status and priority of their support tickets
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: No
• Onsite support: Yes, at extra cost
• Support levels: L1, L2,L3,L4 & L5 Support; At high level, L1, L2 & L3 can be mapped to; L1 Support -> Application operations and monitoring, Categorization and logging of tickets, Fixing known/commonly occurring issues, Escalating issues to next level within SLA timelines in absence of a known resolution.; L2 Support -> Application production support, Problem Management, configuration Management, Escalated Incident Management for tickets escalated from L1 team; L3 Support - > change and release management, SLA management, Escalated Incident Management for tickets escalated from L2 team, Minor Enhancements < 40 hours (typically), Bug fixes .; Support SLAs will be driven by the severity of the tickets; We provide cost for support services levels L1 , L2, L3 , L4 & L5.; We can provide either Technical account Manager or Cloud Support Engineer based on the actual service required
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Oracle offers comprehensive online user guides and training for its Cloud products. VE3 enhances this with various services to help clients leverage Oracle Cloud effectively:; ; Cloud Orientation Videos to introduce Oracle Cloud.; On-demand demos to highlight product features and processes.; Training videos for both core and end-users.; Configuration workbooks for documenting settings.; Design documentation for interfaces and reports.; Comprehensive training and user documentation.; A Train-the-Trainer program.; Key User Training with hands-on experience
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Excel
  • Word
• End-of-contract data extraction: Data will be hosted on Oracle servers, adhering to Oracle's global standard policies for data extraction and removal. Oracle offers a variety of tools and techniques for data retrieval, ensuring flexible and secure access to stored data.
• End-of-contract process: Data will be hosted on Oracle servers, adhering to Oracle's global standard policies for data extraction and removal. Oracle offers a variety of tools and techniques for data retrieval, ensuring flexible and secure access to stored data.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference in functionality and experience.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: WCAG 2.1 AA standards and EN 301 549 Accessibility requirements
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: WCAG 2.1 AA standards and EN 301 549 Accessibility requirements
• API: Yes
• What users can and can't do using the API: Oracle REST APIs can be used to view and manage data stored in Oracle Cloud. APIs can be used for Integration, Import & Extract Data
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Oracle Cloud Applications provide required tools to customize and extend Oracle Cloud applications. This includes; 1. Personalization- by End users; 2. Runtime customization and extensions- By Business Analysts; 3. Design time customization and extensions(PaaS)- By Developers

Scaling

• Independence of resources: Data is stored on the Oracle Cloud, Oracle policies ensure users are not affected by the demand other users are placing on your service

Analytics

• Service usage metrics: Yes
• Metrics types: Oracle can provide application metrics as part of the implementation contract, monitoring transactions from creation to completion. Infrastructure metrics are also available from Oracle. Additionally, each Oracle PaaS Cloud Subscription includes default dashboards for service usage monitoring, and custom dashboards can be developed to meet specific requirements and fitment.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Oracle

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Oracle TDE
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Oracle provides numerous tools and techniques to retrieve data
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • Excel
  • Word
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Excel
  • Word

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Oracle Cloud Services ensures high availability with a redundant and resilient infrastructure designed to achieve a Target Service Availability Level, or Target Service Uptime, of 99.5% from the activation of a production Oracle Cloud Service. For comprehensive details on service levels and operational policies, refer to the Oracle Cloud Hosting and Delivery Policies
• Approach to resilience: Please refer to Oracle Cloud Hosting and Delivery Policies.; ; https://www.oracle.com/corporate/contracts/cloud-services/hosting-delivery-policies.html#hd
• Outage reporting: Please refer to Oracle Cloud Hosting and Delivery Policies.; ; https://www.oracle.com/corporate/contracts/cloud-services/hosting-delivery-policies.html#hd

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: VE3 follow Oracle Cloud standard for sanitisation process. Following are main process to be followed:; 1. Encryption; 2. Encrypting Data in Transit; 3. Encrypting Data at Rest; 4. Encryption Key Management
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EGAC
• ISO/IEC 27001 accreditation date: 06/01/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: VE3 is ISO/IEC 27001:2022 certified

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: N/A
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: N/A
• Protective monitoring type: Undisclosed
• Protective monitoring approach: N/A
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: N/A

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  our G-Cloud service provision is deeply committed to fighting climate change, recognizing the urgent need for collective action to address environmental challenges. Here's how our services deliver against this social value theme:; ; Environmental Sustainability in Operations:; We prioritize running efficient operations to reduce emissions and minimize environmental impacts. This includes implementing energy-efficient practices, optimizing resource usage, and adopting renewable energy sources wherever possible within our data centers and infrastructure.; ; Promoting Sustainable Practices:; VE3 actively engages with our suppliers and clients to promote sustainable business practices. Through our services, we advocate for the adoption of environmentally friendly technologies, responsible sourcing, and waste reduction strategies, thereby reducing carbon footprints across the supply chain.; ; Responsible by Design Framework:; Our G-Cloud services adhere to a 'Responsible by Design' framework, ensuring that environmental considerations are integrated into the development and deployment of digital solutions. By prioritizing environmental protection and minimizing negative impacts, we strive to deliver sustainable outcomes for our clients.; ; Training and Education:; VE3 invests in training and education programs focused on environmental sustainability. Through initiatives like the Sustainability Quotient (SQ) training, we equip our teams with the knowledge and skills to adopt climate-smart behaviors and implement environmentally conscious practices in their work.; ; Community Engagement:; We actively engage with communities to support environmental objectives and promote climate action. By partnering with local organizations and stakeholders, we contribute to initiatives aimed at addressing climate change, such as tree planting programs, clean energy projects, and environmental education campaigns.

  Covid-19 recovery

  our G-Cloud service provision plays a crucial role in supporting the COVID-19 recovery effort by facilitating resilience, adaptation, and innovation in the face of unprecedented challenges. Here's how our services contribute to the recovery process:; ; Remote Work Enablement:; VE3's digital solutions empower organizations to transition to remote work seamlessly. By providing secure and reliable cloud-based infrastructure, collaboration tools, and remote access solutions, we enable businesses to maintain productivity while ensuring the safety and well-being of their employees.; ; Business Continuity Planning:; We assist organizations in developing and implementing robust business continuity plans to mitigate disruptions caused by the pandemic. Our services include data backup and recovery solutions, disaster recovery planning, and resilience testing to ensure operational continuity in the face of unforeseen events.; ; Digital Transformation Acceleration:; VE3 accelerates digital transformation initiatives to help organizations adapt to the new normal. By modernizing legacy systems, implementing cloud-based technologies, and digitizing processes, we enable businesses to optimize efficiency, improve agility, and remain competitive in a rapidly evolving landscape.; ; Healthcare Support Solutions:; We provide specialized healthcare support solutions to assist frontline workers and healthcare organizations in responding to the COVID-19 crisis. This includes telemedicine platforms, patient management systems, and data analytics tools to enhance patient care, streamline operations, and support decision-making processes.; ; Economic Stimulus through Innovation:; VE3 fosters innovation and entrepreneurship to stimulate economic recovery in the aftermath of the pandemic. Through our G-Cloud services, we support startups, small businesses, and enterprises in developing and deploying innovative solutions that address emerging challenges, create new opportunities, and drive economic growth.

  Tackling economic inequality

  We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:; ; Access to Affordable Technology:; We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.; ; Skills Development and Training:; VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.; ; Support for Minority-Owned Businesses:; We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.; ; Digital Inclusion Initiatives:; VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.; ; Fair and Transparent Procurement Practices:; We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

  Equal opportunity

  we are deeply committed to promoting equal opportunity and fostering diversity and inclusion in all aspects of our G-Cloud service provision. Here's how our services contribute to advancing equal opportunity:; ; Diverse Workforce and Inclusive Culture:; VE3 prioritizes building a diverse workforce and fostering an inclusive culture where all individuals, regardless of background or identity, have equal opportunities to succeed and thrive. We promote diversity in recruitment, hiring, and talent development processes, and actively support initiatives that celebrate and embrace differences.; ; Equal Access to Opportunities:; We are dedicated to ensuring equal access to opportunities for all individuals, including those from underrepresented or marginalized communities. Through our G-Cloud services, we strive to create pathways for inclusive economic participation by providing access to training, resources, and support for entrepreneurship and career advancement.; ; Supplier Diversity and Inclusion:; VE3 promotes supplier diversity and inclusion by actively seeking out and partnering with businesses owned by minorities, women, veterans, LGBTQ+ individuals, and other underrepresented groups. We believe in creating a diverse and inclusive supplier ecosystem that reflects the communities we serve and fosters economic empowerment for all.; ; Accessibility and Inclusive Design:; Our G-Cloud services are designed with accessibility and inclusivity in mind, ensuring that everyone, including individuals with disabilities, has equal access to digital platforms, applications, and services. We adhere to accessibility standards and guidelines to remove barriers and create seamless user experiences for all users.; ; Education and Skill Development:; VE3 invests in education and skill development initiatives to empower individuals with the knowledge and capabilities needed to succeed in the digital economy. Through partnerships with educational institutions, nonprofits, and community organizations, we provide access to training programs, scholarships, and mentorship opportunities that promote equal opportunity and career advancement.

  Wellbeing

  We prioritize the wellbeing of individuals and communities in all aspects of our G-Cloud service provision. Here's how our services contribute to enhancing wellbeing:; ; User-Centric Design:; VE3 designs our G-Cloud services with a user-centric approach, prioritizing usability, accessibility, and intuitive design. By focusing on the needs and preferences of users, we create digital experiences that enhance overall wellbeing by reducing frustration, stress, and cognitive load.; ; Health and Safety Protocols:; We implement robust health and safety protocols to protect the wellbeing of employees, clients, and partners. This includes adherence to strict security standards, data privacy regulations, and compliance with industry best practices to ensure the safety and integrity of our digital infrastructure and services.; ; Promotion of Work-Life Balance:; VE3 recognizes the importance of work-life balance in maintaining overall wellbeing. Through our G-Cloud services, we enable remote work, flexible scheduling, and collaboration tools that empower individuals to achieve a healthy balance between their professional and personal lives, leading to greater job satisfaction and wellbeing.; ; Mental Health Support:; We prioritize mental health support for our employees and clients by offering resources, programs, and initiatives aimed at promoting mental wellbeing. This includes access to counseling services, mindfulness training, stress management workshops, and employee assistance programs designed to support individuals in times of need.; ; Community Engagement and Social Impact:; VE3 actively engages with communities to address social determinants of health and promote holistic wellbeing. Through partnerships, philanthropic initiatives, and volunteer efforts, we support local organizations and projects focused on improving access to healthcare, education, housing, and other essential services that contribute to overall community wellbeing.; ; Environmental Sustainability:; We are committed to environmental sustainability as a core component of wellbeing. By prioritizing eco-friendly practices, resource conservation, and carbon reduction efforts in our operations and services, we contribute to creating a healthier and more sustainable environment.

Pricing

• Price: £175 to £850 a unit
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at prime@ve3.global. Tell them what format you need. It will help if you say what assistive technology you use.