Skip to main content

Help us improve the Digital Marketplace - send your feedback

INVOTRA LIMITED

Council Intranet

Invotra's Council Intranet serves hundreds of thousands of UK Civil Servants. Designed to give employees a voice, Invotra's Council Intranet provides the intranet tools people need to self-serve, collaborate and work efficiently. A customisable intranet with people directory, search, analytics, CMS, collaborative apps and integrations that drive productivity and engagement.

Features

  • Digital Experience: Control Branding, Information Architecture, Layouts, Widgets
  • Content Management System (CMS): Intuitive Content Creation With Targeting
  • Real-Time Analytics and Metrics: Comprehensive Dashboards on Access, Usage, Engagement
  • Social Collaboration: Built-In Social Apps & Commenting, Rating, Likes, Following
  • Centralised/Distributed Publishing: Supported with Workflow, Revisions, Role-Based Permissions
  • Integration with Most Used Digital Applications.
  • Guidance through Self Service: Manuals, Policies, Resources
  • Search: Enterprise Search Configuration and Federated Search (Office 365)
  • Mobile Application: For Secure, Instant Access On The Go
  • Extranet Portal: Controlled Access To External Third Parties (Partners, Suppliers)

Benefits

  • Accessibility: WCAG 2.1 AA Compliant & Built-In Content Accessibility Checker
  • Autoscaling Environment: Scales To Your Needs
  • Secure Hosting & Access: Backed By Amazon Web Services (AWS)
  • Fully Responsive: A Great Experience on Computers, Laptops, Tablets, Mobile
  • Rapid Onboarding Available: Get Up and Running in Weeks
  • Extensive API Available: Inbound and Outbound Connectors
  • ISO27001 & Cyber Essentials+ Certified and UK Hosted Data
  • Service is Everything: Dedicated Account Manager
  • Huge Cost Savings: Replacing Legacy Systems across UK Public Sector
  • Professional support and maintenance

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@invotra.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

8 7 0 7 7 6 0 2 5 7 2 7 5 0 2

Contact

INVOTRA LIMITED Jamie Garrett
Telephone: 01483 672592
Email: sales@invotra.com

About your service

Service categories

Applications

Content workflow and management

  • Document

Content services

  • Enterprise Content Management Applications
  • Content Sharing and Collaboration Applications

Persuasive content management

  • Website Software
  • Product Content Management Applications

Enterprise portals and digital workspaces

  • Multi-Audience Portals
  • Integrated Employee Workspaces
Multi cloud support
No

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Any perceived constraints will be reviewed and agreed as part of the mutually agreed Service Design.
System requirements
Modern Personal Computer

User support

Email or online ticketing support
Yes
Support response times
Invotra's tickets are categorised into different priority levels, from P1 - P4, each with the corresponding response and target resolution time. The times listed below are the average response times: Priority 1 Level - 30 minutes, priority 2 Level - 1 hour, priority 3 Level - 4 hours and priority 4 Level - 5 hours. These response targets are applicable for 07:00 - 19.00h Monday - Friday excluding UK bank holidays.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
At Invotra, service is everything. We take great pride in the ways in which we deliver a premium service to our customers.

See our Invotra Cloud Software Service Definition Document for full details of our support levels offered. Our Service Desk availability hours are 07:00-19:00h Monday - Friday excluding UK bank holidays.

P1 incidents can be raised 24/7 365. The SLAs for incidents and support queries are as follows: P1 - 4 hours, P2 - 8 hours, P3 - 24 hours, P4 - 60 hours and support queries - 60 hours.

As part of the incident and support query management we will engage various levels of technical (engineer) and non-technical support as required. There are no costs associated with incident and support query management activities.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Invotra's professional consulting arm and sister company, Invuse, provides a comprehensive onboarding service from the very beginning, enabling our customers to deliver a great service to their end users. Invotra Consulting offer onsite training, online training and user documentation.

The program has been designed to ensure your internal teams have all the skills, guidance and structure they need, including: User data management and import, stakeholder engagement, minimum Viable Product (MVP) scoping with communications teams, Single Sign-On setup, product training (onsite and online), portal structure and design, setup and implementation of MVP with communications teams, establishing guidance and best practices around portal usage, live service setup (including integration with your IT model), analytics setup, establishing a rollout plan, project launch and support. Once you're ready to launch, we will conduct a detailed handover to Invotra’s Live Service team for them to support you and your users throughout the period of your contract.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Users can extract their data via the APIs at any point in time from the service, free of charge. Alternatively, if requested, Invotra can explore a specific extraction that could be chargeable dependent on requirements.
End-of-contract process
We include standing down and secure termination of your Invotra service.

Bespoke off-boarding can be requested based on the customers needs. This may include specific data extraction requirements, exit review processes etc. If requested, Invotra can explore a specific extraction that could be chargeable dependent on requirements.
Documentation accessibility standard
WCAG 2.2 AA

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
There are no differences between mobile and desktop services. The Digital Experience Platform is fully responsive to support access via multiple devices.
Service interface
Yes
User support accessibility
WCAG 2.2 AA
Description of service interface
Our user interface emulates mainstream social media’s design patterns and functionality.

We do this so users automatically find familiarity in our product, easily locating, consuming and interacting with content combined with a simple to use navigation.

Our menus have simple drop downs that clearly show the users their available options.

In 2020, Invotra launched its biggest ever product update and transformed its interface and user experience. We did this using Material Design, the tried and tested open source visual language created by Google.

Material Design enables Invotra to make future-proof developments that are user centered with accessibility at their core.
Accessibility standards
WCAG 2.2 AA
Accessibility testing
Invotra products are compliant to WCAG ‘AA’ standards for all organisational users who access the system. However, simply saying that we meet the standards is not enough. We go above and beyond being compliant in order to create a positive user experience for 100% of users. Invotra employees travel the UK to meet with accessible software users, conducting user testing with people of differing types of disabilities and assistive software. The aim of the testing is to identify the different methods in which users would interact with the system and to identify the varying competency with the assistive technology. From this we are able to adapt the user interface to accommodate multiple variations of techniques used depending on the disability and competency with assistive technologies. Invotra understands that a continuous software development life cycle creates an environment where the user interface will change. Therefore user testing is conducted at stages where either there has been major user interface changes or to verify that previous challenges have been remedied.
API
Yes
What users can and can't do using the API
With all Invotra Cloud Software, customers can use APIs to exchange all data that is available on the system. To use our API, customers can request access via their dedicated account manager, from there they will be given secure access with details on how to use the API. There are no specific limitations to what is made available and detailed in our documentation.
API documentation
Yes
API documentation formats
Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Invotra products are built to be flexible. Customers can customise and configure all in-product elements such as Users, Structure, Branding and Taxonomies. Every new feature is built with user customisation in mind. Users with specific roles can directly customise these elements through the products user interface.

Scaling

Independence of resources
The application has been designed with an auto-scaling architecture which means the platform will automatically scale to support increased traffic.

Analytics

Service usage metrics
Yes
Metrics types
Invotra provides a full analytics service directly within the product enabling organisations to roll-out evidence-based improvements to their intranet. Stakeholders and content authors can track statistics and KPIs, helping to justify their digital strategy, and demonstrate that key metrics are being achieved.

Here are some popular examples:
Views of articles, channels or specific areas of the application
Average length of time on application
Most searched terms
Sentiment analysis on comments
Page overlay to see which parts of the pages users click most
User transitions for capturing journeys
Most commented/liked posts
Popular message/post types
Skills people in the team/location have
Reporting types
  • API access
  • Real-time dashboards
Resource tagging
No
FOCUS resource tagging
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 4.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
Data sanitisation type
Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

Data export approach
Invotra supports APIs as well as in product exporters for data extraction.
Data export formats
  • CSV
  • Other
Other data export formats
JSON
Data import formats
  • CSV
  • Other
Other data import formats
JSON

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
AWS VPC
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99% uptime is guaranteed by Invotra. In the event of a failure to meet the specified service levels, a service credit can be applied for by the customer. The details of the service credits available are in Invotra's Terms and Conditions.
Approach to resilience
Both high and low level designs are published on a private portal offered to all of Invotra's UK Government customers.
Outage reporting
Email alerts are sent to affected customers during any outages recorded.

Identity and authentication

User authentication needed
Yes
User authentication
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
All processes and policies are detailed within an internal system which is available for review on request. The system fully supports all policies and processes required for ISO 27001.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We currently hold the ISO/IEC 270012013 certification and have no exclusions. All policies and processes are stored within our internal system which can be made available for review upon request. The system fully supports all policies and processes set out by the International Standards organisation and is outlined in the requirements for ISO 270012013. To ensure that all staff follow the information security policies and processes, we conduct annual Security Awareness Training, followed up by an Information Security questionnaire. In addition to this, if there are any updates on these policies or processes, it is communicated to all staff via our intranet and a signed list of all policies that have been read are kept on each staff member's HR file.
Software Security Code of Practice
Yes

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Invotra’s change process is published on our private UK Government customer portal. Our changes are managed through our change management process. Invotra tracks all system changes including but not limited to: product enhancement releases, service component version upgrades and security patching, Invotra also has supplementary security incident and business continuity processes in place which are available upon request.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Technical resources are subscribed to security feeds/mailing lists to be notified of security improvements. The security patches are expedited or applied as part of a development cycle depending on severity (assessed according to an internal scoring system). For OS vulnerabilities we defer to the OS vendor's assessment. OS patches are deployed monthly. We also get information about any potential threats from OS vendors, application vendors, package repositories and our internal QA.
Protective monitoring type
Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Protective monitoring approach
All application requests are monitored using AWS WAF (Web Application Firewall) which applies a set of rules to a HTTP conversation. These rules cover common attacks such as Cross-site Scripting (XSS) and SQL Injection. All processes and policies related to response and timings are detailed within an internal system which is available for review on request. The system fully supports all policies and processes required for ISO 27001.
Incident management type
Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
Incident management approach
Incident management processes for customers are published on our UK Government customer portal. We have predefined processes for reporting, tracking and closing incidents. Customers have access to our dedicated Invotra HelpDesk Portal where they can raise new incidents and review incident statuses both current and historic. Incident reporting is available upon request.
Post-quantum cryptography secure
No

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

Connection to public sector networks
No

Pricing

Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Free trials are available upon request, please contact Invotra for information.
Link to free trial
https://invotra.com/contact-us/

Discount percentage by annual call-off contract value (excluding VAT)

Less than £250,000
0%
Between £250,000 and £500,000
0%
Between £500,001 and £1,000,000
10%
Between £1,000,001 and £2,500,000
10%
Between £2,500,001 and £5,000,000
10%
Over £5,000,001
10%

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Alcumus, ISOQAR
ISO/IEC 27001 accreditation date
Wednesday 14 May 2025
What the ISO/IEC 27001 doesn’t cover
We do not have any exclusions for our ISO 27001 certification.
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
Who accredited the ISO 9001 certification
Alcumus, ISOQAR
ISO 9001 accreditation date
Wednesday 14 May 2025
What the ISO 9001 doesn’t cover
All business units were covered.
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
A289a9a1-5cee-4623-b00a-99f2c2d3c5b7
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
94ac261b-5905-44ca-88a8-4faf8a581cb6
Other security certifications
Yes
Any other security certifications
  • ISO 22301
  • ISO 14001

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@invotra.com. Tell them what format you need. It will help if you say what assistive technology you use.