Gradian Systems Ltd

Broadcom/Symantec Email Threat Detection and Response (ETDR)

Email Threat Detection and Response is an add-on to Symantec™ Email Security.cloud. Customers are protected from advanced malware and targeted attacks by leveraging the Global Intelligence Network, Heuristic technology, Attachment Sandboxing and protection against the weaponisation of URLs after delivery. ETDR delivers greater detail and context about the threats stopped.

Features

• Targeted Attack Identification
• Sandboxing of unknown attachments for malware discovery
• Advanced Reporting from 60+ data points
• API for SIEM integration
• Safe Delivery of URLs within Emails
• URL Protection blocks malicious links by analyzing at click time

Benefits

• Detail into email threats stopped and attacks that were targeted
• Stop advanced-malware that is designed to evade traditional detection methods
• Providing more reporting audit points which to identify attack campaigns
• Ingest into SIEM for correlation for identifying specific attacks
• Continuous scanning of URLs initially determined as safe.
• Includes phishing awareness training

£1 a user

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart.case@gradian.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

871637920014158

Contact

Stuart Case
07770 377936
stuart.case@gradian.co.uk

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Symantec Email Security Service.
• Cloud deployment model: Public cloud
• Service constraints: None.
• System requirements: Customer must have Symantec Email Security Service

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Please see Gradian's Support Guide attached.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Please see Gradian's Support Guide attached.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Gradian possess the skills and support to configure, deploy, support and run this service on your behalf. These services can be found under Gradian's Professional Service and Gradian's Managed Configuration Service. Alternatve support options can be found under Gradian's Technical Account Service Plan (T.A.S.P) and Gradian Support for Symantec Products.
• Service documentation: Yes
• Documentation formats: Other
• Other documentation formats: PowerPoint
• End-of-contract data extraction: There is no data to extract.
• End-of-contract process: If the contract is not renewed the services are switched off.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The API is used to transfer log data from the system to a customers own system, typically into a SIEM solution. The API does not permit changes to be made to the Email Security.Cloud service.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: The ETDR service is hosted on the Symantec DC infrastructure. This is highly elastic and performance is governed by SLA.

Analytics

• Service usage metrics: Yes
• Metrics types: Yes. TBA
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Broadcom/Symantec

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: An API is provided to support data extract requirements. API calls can be scheduled as needed.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: No user data is uploaded to ETDR

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.999, assured by contractual commitment.
• Approach to resilience: Email Security Service is a globally hosted and load balanced solution, operating across three datacenter clusters in EMEA. The service operates at 40% load during normal operations, meaning an entire datacenter could be lost without affecting service.
• Outage reporting: The portal provides public updates and there are email and text alerts for any severe outages.

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: Management interfaces are governed by role based access control. Support access is via registered accounts at support.symantec.com
• Access restriction testing frequency: Never
• Management access authentication:
  • Username or password
  • Other
• Description of management access authentication: Access management will be provided by the mail service. Administrator access requires authentication. The service provides a Role Based Access Control mechanism which can be used to restrict the capabilities of administrators and operators as required.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyds Register
• ISO/IEC 27001 accreditation date: 23rd May 2016
• What the ISO/IEC 27001 doesn’t cover: TBA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Details of information security policies are provided on request. Compliance with these policies is assured by independent testing.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: All IT services are subject to a strict change control processes, and dual-control personnel controls restricting access to sensitive functions.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Symantec has a formal process for handling and managing vulnerabilities. For any externally reported issues, Symantec follows the process outlined in ISO 29147, Information technology — Security techniques — Vulnerability disclosure ([ISO/IEC 29147:2014(E)]). Symantec'c Software Security Group works with the impacted team(s) to: · Recreate the environment and issue within Symantec’s labs for an expedited resolution. · Facilitate a prompt and accurate response. · Avoid delays in new Symantec releases.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Undisclosed.
• Incident management type: Supplier-defined controls
• Incident management approach: Symantec’s internal Security Incident Response Plan documents repeatable, industry standard procedures for handling actual cyber threats when they arise. It also provides the necessary engagement and information-sharing processes to allow prompt coordination among all relevant stakeholders, and describes the reporting, communication, containment, investigation, and recovery mechanisms that exist to support a comprehensive end-to-end process flow from threat detection through remediation. The development and implementation of this forward-looking plan supports Symantec’s ultimate mission to its customers, partners, shareholders, and employees as a trusted leader in information security risk management.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Gradian are very proud to be an equal opportunity employer.

Pricing

• Price: £1 a user
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart.case@gradian.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.