CDW Limited

CDW Certero Cloud Enablement Professional Services

These services are offered by Certero to cover the cost of the Implementation & Configuration of any Certero Products.
Certero will help the customer define what the level of assistance they need through our Implementation services through a scoping call ahead of a formal quote being issued.

Features

• Software Asset Management Implementation
• Hardware Asset Management Implementation
• ITAM/SAM Solution Design
• Cloud Asset Management Implementation
• Certero Product Implementation & Configuration
• Certero Product Training

Benefits

• Increase Time to Value
• Ensure the Certero solution is Architected & Installed correctly
• Provide relevant Knowledge Transfer
• Provides customers with expert knowledge as part of the implementation
• Implementation of Certero Products carried out by the Vendor

£5,670 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

871820788093110

Contact

Andy Wood
0161 837 7744
tenders@uk.cdw.com

Planning

• Planning service: Yes
• How the planning service works: Certero offer Implementation & Configuration Services for all of their Software products to ensure customers can start to drive value from their Certero solution in the shortest time possible. ; Certero’s Implementation & Configuration Services are managed by our own PMO team who will help the customer in all stages of the planning and implementation phase by understanding their time scales and organizational needs that will be considered when drafting a project plan. ; The Planning phase for any new implementation will begin with Certero issuing an Infrastructure Clarification Questionnaire (ICQ) where the customer will provide the detail required by Certero to be able to Architect the solution appropriately to work within their environment, which will be captured in a Solution Design Document that can then be shared with the customer. ; Once the Planning phase is complete and the Solution Design has been accepted by the customer, Certero will finalize the implementation plan, capturing all required activities that will need to be carried out by both the customer and Certero consultants which will be managed until completion by the Certero PMO Team.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: All Certero Products

Training

• Training service provided: Yes
• How the training service works: Certero offer a range of Training Modules for each of their Products which customers can use to build a Training program for any number of Delegates. Customers have the flexibility of paying for the modules required for individuals, to ensure each Certero user has the right level of knowledge on the Certero products to support their role.
• Training is tied to specific services: Yes
• Services the training service works with: All Certero Products

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Certero can aid customers wishing to migrate from an Existing IT Hardware & Software Asset Management solution to Certero’s solution. ; In a typical migration from an Existing ITAM/SAM Solution to Certero, Certero Consultants would typically begin a migration project with a discussion with the customer to gain an understand of what Data is held within their current system and want to transfer to a new ITAM/SAM Solution. Once Certero understand the customers’ requirements and the quality of the data they are hoping to migrate, Certero will then provide advice and guidance on the best way forward to achieve the best outcomes.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Phone Support, Web Chat, Email

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within one working day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Users can submit tickets by web portal. Users can also request information
• Web chat accessibility testing: Colour contrast checked against WCAG 2.0
• Support levels: "First line Support:; Direct response to users with issues surrounding, but not limited too; performance, functionality, operation or issues with supported programs; ; Second Line Support:; Investigation and diagnosis of issues within the supported products combined with reasonable commercial efforts to resolve such issues"

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Certero

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyds Register
• ISO/IEC 27001 accreditation date: 07/07/2020
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: Yes
• Who accredited the ISO 28000:2007: Amazon Web Services
• ISO 28000:2007 accreditation date: 22/03/22
• What the ISO 28000:2007 doesn’t cover: As per the scope of the Amazon Web Services ISO/IEC 27001 certification
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO27001

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  CDW is committed to fighting climate change and protecting the environment. CDW has made a commitment to achieve Net Zero emissions by 2040, 10 years earlier than mandated by the UK government. To achieve this, CDW has implemented (and continues to implement) initiatives to reduce our emissions and carbon footprint, all of which are underpinned by CDW’s ISO14001 certified Environmental Management System (EMS) and our beGreen program.; ; CDW’s distribution centre and our flagship offices hold ISO 14001 environmental management certifications, with our UK distribution centre also holding REGO energy certifications. In parallel with our EMS and beGreen program, CDW has invested in and implemented a range of initiatives to help tackle our contribution towards climate change across our operational activities. These initiatives include (but are not limited to):; ; -Solar panel usage. As a result, in 2021, we were able to achieve 100% renewable energy sourcing for CDW-owned buildings.; -Energy-efficient lighting solutions, including indoor and outdoor LED lighting.; -Motion sensor lighting and conveyor systems that turn off in response to inactivity.; -Water consumption solutions, including rainwater harvesting efforts.; -“Smart” HVAC systems that adjust according to business hours and seasonal temperatures.; -A ‘Pin to Print’ program enabling enhanced print queue management to reduce wasted print jobs; -A goal to achieve 100% renewable energy sourcing for electricity by 2027. In 2021, 98% of electricity consumed in the UK was from renewable sources.; ; Additionally, at our distribution centres, we have recycled:; ; -2,966 tons of packaging material; -9,794 tons of cardboard; -636 tons of paper; -Thousands of wood and plastic pallets; ; Furthermore, at a coworker level, CDW has established a ‘WE GET Our Environment’ Business Resource Group and an Environment Committee with the purpose of increasing awareness of the environmental and social strategy, and to empower coworkers to get involved in environmental initiatives.

  Equal opportunity

  CDW is committed to creating a working environment for coworkers dedicated to inclusion, diversity and equal opportunities, as detailed in our CDW Way Code, which teaches all CDW coworkers to:; ; -Always do their best to make everyone at CDW feel welcome; -Treat other coworkers with respect and dignity; -Maintain an inclusive workplace in which all coworkers can demonstrate their full potential; -Respect the unique attributes and perspectives of every coworker; ; CDW provides equal treatment and opportunity without regard to:; ; -Race; -Skin colour; -Religion; -National origin; -Gender; -Sexual orientation; -Gender identity; -Disability; -Age; ; Our commitment to equality is underpinned by six Business Resource Groups (BRGs). BRGs ensure all coworkers have a voice, build awareness, and provide support to similar groups in their communities. The BRGs include:; ; -Armed Forces Network; -Black Coworker Network; -Disability Support Network; -PRIDE+; -United Support Network; -Women’s International Network; ; CDW coworkers are empowered to reach their highest potential, and we are focused on providing them with a wide variety of tools and development opportunities to help them achieve their career aspirations at CDW, regardless of origin, background or situation. Within our learning culture, all coworkers are surrounded by comprehensive resources and support, ongoing education and skills training, and robust advancement opportunities. We offer a variety of programs to help current and future leaders build diverse teams and to help diverse coworkers develop their leadership skills so they can continue to advance in the organisation.; ; Our commitment to equal opportunities and diversity is demonstrable across our organisation. As an example, CDW’s CEO and President, Chris Leahy, is female and CDW’s Executive Committee consists of 50% female and 50% male coworkers, with 42% coming from multi ethnic backgrounds.; ; CDW is also committed to reducing the gender pay gap and produces an annual gender pay gap report - https://www.uk.cdw.com/site-tools/pay-gap-report/.

  Wellbeing

  CDW is committed to providing coworkers and their families with the knowledge necessary to make the best health and wellness choices for themselves and their families. ; ; Our approach to wellness is designed to help coworkers be safe, healthy and successful. We understand that managing work and personal life is a balancing act of shifting priorities and so we offer a variety of benefits that supports a coworker’s physical, financial, emotional and social ; wellbeing, including access to telemedicine, a suite of family benefits and a variety of wellness incentives and programs.; ; CDW provides coworkers with an Employee Assistance Program, which offers confidential, individualised coaching to help coworkers achieve personal or professional goals. It also features enhancements for crisis care, 24/7 phone support and an emergency referral system.; ; Ongoing coworker engagement is fostered through regular communications events, including: ; ; -Monthly wellness e-newsletters promoting benefits available to coworkers; -Workshops and activities focused on timely topics; -Various campaigns to raise awareness for meaningful topics throughout the year, including mental health, emotional wellbeing and heart-mind gratitude; ; As a further example of our commitment, in response to the COVID-19 pandemic, our Coworker Services team implemented “coworker calls” - informal, but regular check-ins to ensure all coworkers are caring for their mental health and receiving the support they need.; ; CDW also established ‘The CDW Community’, an initiative set up to provide coworkers with activities that they could participate in to keep them physically and mentally active, and to give them a platform for social engagement with other coworkers during a time where many were feeling isolated.; ; Following its success during COVID, the CDW Community initiative has remained operational as we exit the pandemic, continuing to provide CDW coworkers with activities and resources centric to physical and mental wellbeing, as well as sessions to support a healthy family life.

Pricing

• Price: £5,670 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.