MOODY'S ANALYTICS UK LIMITED

Passfort

PassFort is a SaaS RegTech provider whose platform automates financial crime & compliance processes. We are on a mission to digitally transform the way compliance professionals work, breaking the compromise between compliance and customer experience in the fight against financial crime.

Features

• Automate KYC, KYB & AML activity
• Onboard customers
• Monitor risk
• Integrate data checks
• Manage risk & compliance

Benefits

• Designed for a digital economy
• Single customer view
• Digital transformation of the compliance profession
• No compromise between compliance efficiency and customer experience

£20,000 to £1,000,000 a licence

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at clientservices@moodys.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

871884577474190

Contact

UK Marketing Team
02077725454
clientservices@moodys.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Typically CRM or other "golden source" for account / client information.
• Cloud deployment model: Public cloud
• Service constraints: Not Applicable
• System requirements: Modern web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support is 24/7; ; Response varies depending on priority / severity of reported incident
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: 24/7 phone support for P1 incidents only; ; See pricing summary for costs; ; All clients have access to a Customer Success Manager who acts as primary point of contact for incidents and will bring in technical specialists as required
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Yes, through training (online or in person depending on situation) and documentation.
• Service documentation: Yes
• Documentation formats: Other
• Other documentation formats: Online portal: https://help.passfort.com
• End-of-contract data extraction: Supported by Customer Success / Support.; Provided with JSON extract of data, PDF of the customer's audit report and a folder of any uploaded documents
• End-of-contract process: Customers are fully supported in any offboarding scenarios as a part of the standard service

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: API is "full access" meaning all case management / configuration of the system can be achieved.; ; The portal / UI sits on top of the same UI that clients have access to.; ; The UI makes use of some private endpoints, but generally "if you can do it in the UI, you can do it via API".
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The workflow and risk models with the platform are always configured to a client's requirements and are entirely bespoke.; ; This is done by Moody's - it is not currently a self service tool.

Scaling

• Independence of resources: Deployments are segregated at the data level through "Institution IDs" which are attached to every object within the platform. Every request is annotated with a permission-object within a JWT which ensures customers cannot access one another's data; ; These IDs are further used to provide isolated queues and resource within the platform, meaning not only is the data restricted and protected, but so is the QoS (Quality of service) of the platform.; ; PassFort is regularly penetration tested from both autorised ("logged in") and un-authorised attack vectors.

Analytics

• Service usage metrics: Yes
• Metrics types: UI contains a "Reports" tab with several categories of reporting:; - Applications; - Tasks / Checks (ie running a Sanction screen); - Risk; - Audit metrics (ie user activity); ; QBRs are also run to feed back to clients on performance and usage
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Manually triggered CSV exports via the "Reporting" tab in the UI.; API can be used for automated data extract.; ; Future developments will allows for scheduled / automated CSV (or similar) exports
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON (va API)
  • PDF (Audit reports)
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON (via API)

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: SLAs are included as part of contract negotiations.
• Approach to resilience: Available on request
• Outage reporting: Public dashboard providing subscription notifications; ; Proactive monitoring by engineering / support teams

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Support teams have access to client environments in order to be able to provide effective clients support and to action change requests.; ; All changes are audited and tracked.
• Access restriction testing frequency: Never
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC2 Type 2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: SOC 2
• Information security policies and processes: We have established comprehensive information security policies, standards, procedures, and guidelines that address physical, technical, and administrative requirements to protect customer business data. We review these documents, update them annually, and share them with applicable parties, including employees and third parties required to comply with these policies. The list of key information security policies, standards, procedures, and guidelines include: » IT (Acceptable) Use Policy » Physical Security Policy » Network Security Standard » User Access and Management Standards » Patch Management Standard » IT Asset Management Standard » System Hardening Standard » Vulnerability Assessment Standard » Log Management Standard » Information Security Incident Response Plan

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Customers raise change requests with their CSM / Support liaison.; Small changes to configuration are made with very little delay.; Larger / complex configuration changes require discussion / scoping with the client and a specialist who will raise any potential performance or process / security concerns.; ; Product feature requests are assessed within a single roadmap queue and prioritised according to their general relevance to the wider population.; Full scoping includes impact, performance and security assessments.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: TODO
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: TODO
• Incident management type: Supplier-defined controls
• Incident management approach: TODO

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Moody's is committed to effective stewardship of the environment and has taken significant steps towards reducing its environmental impact. The company has set a goal to achieve net-zero emissions across its operations and value chain by 2040. This commitment is demonstrated through its decarbonization plan, which outlines tangible strategies for realizing its climate ambitions, including the procurement of 100% renewable electricity in the Company's office spaces and optimizing efficiencies in its operations through its hybrid work program.; ; In addition, Moody's offers products and services that help other organizations and the investor community better understand the links between sustainability considerations and the global markets. For instance, the ESG Score Predictor provides estimates of environmental, social, governance, carbon emissions footprint, transition and physical risk management scores for any company. This helps organizations to achieve full portfolio risk assessment and supports them in their journey towards environmental sustainability.; ; Furthermore, Moody's influences its staff, suppliers, customers, and communities to support environmental protection and improvement. The company advances its commitment to sustainability by considering ESG factors in its operations, value chain, products, and services. Moody's efforts to promote sustainability-related thought leadership, assessments, and data to market participants involve adhering to globally recognized standards including the GRI, SASB, and TCFD recommendations.; ; Through these efforts, Moody's is not only working towards its own environmental goals but also helping other organizations to understand and manage their environmental impact, thereby contributing to the broader fight against climate change.

  Covid-19 recovery

  Moody's has been proactive in supporting communities, businesses, and individuals in managing and recovering from the impacts of COVID-19. We have adapted our lending solutions to help lenders make sense of government assistance programs such as the Main Street Lending Program, the Paycheck Protection Program, and Loan Forgiveness so they can effectively provide capital to small businesses while mitigating risk. This has helped create employment and return-to-work opportunities, particularly in high-growth sectors.; ; We have also provided banks with a secure way to invite and receive digital documents for loan forgiveness, for small business owners who have been hard hit by the pandemic. This supports people and communities, especially those worst affected or shielding, to manage and recover from the impacts of COVID-19.; ; In terms of supporting organizations and businesses, Moody's Analytics RiskCalc Small Business score helps lenders and credit analysts improve the credit risk assessment of their small business portfolio 1. This supports businesses in managing and recovering from the impacts of COVID-19, including where new ways of working are needed to deliver services.; ; Regarding the support of physical and mental health of people affected by COVID-19, while the research does not provide specific initiatives, Moody's commitment to employee well-being and its robust talent management framework suggests a supportive environment for its employees.; ; Finally, in improving workplace conditions that support the COVID-19 recovery effort, Moody's has approved the 2022 - 2023 Geolocation Restructuring Program, which includes the rationalization and exit of certain leased office spaces and a reduction in staff, including the relocation of certain job functions. This supports effective social distancing, remote working, and sustainable travel solutions.

  Tackling economic inequality

  Moody's is committed to addressing economic inequality and fostering growth. The company provides tools that help customers manage risk and comply with global laws, supporting entrepreneurship and business growth. Moody's robust talent management framework creates employment opportunities and provides training, particularly in high-growth sectors and industries with skills shortages. The company supports educational attainment relevant to its contracts, viewing learning and development as an investment in its people.; ; Moody's strives to foster an inclusive culture across its people and communities, embedding responsible, sustainable decision-making into its operations. The company believes diversity and equity are essential to building a workplace where inclusion thrives.; ; Moody's is committed to increasing supply chain resilience and capacity, striving to create a diverse supply chain that includes new businesses, entrepreneurs, start-ups, SMEs, VCSEs, and mutuals. The company supports innovation and disruptive technologies throughout its supply chain to deliver lower cost and/or higher quality goods and services.; ; Moody's supports the development of scalable, future-proofed methods to modernize delivery and increase productivity. The company demonstrates collaboration throughout its supply chain and takes a fair and responsible approach to working with its supply chain partners.; ; Moody's also takes action to identify and manage cybersecurity risks in the delivery of the contract, including in the supply chain. The company contracts with third parties to conduct annual external assessments of its cybersecurity program and has an Information Security Policy and Information Security Standards.; ; Finally, Moody's aims to influence its staff, suppliers, customers, and communities through the delivery of the contract to support resilience and capacity in the supply chain.

  Equal opportunity

  Moody's is dedicated to fostering an inclusive and diverse workforce, including disabled individuals. We believe that diversity strengthens our opinions, innovates our products, and creates a welcoming workplace. Our strategy to increase disabled representation includes a broader perspective on diversity and the significant contributions of our Business Resource Groups (BRGs). These BRGs foster unity and community, encouraging employees to be their authentic selves at work.; ; We support disabled people in developing new skills through our robust talent management framework, which includes learning and development, talent acquisition, performance management, total rewards, succession planning, and leadership development. We offer various training programs, viewing learning as an investment in our people that aligns their professional goals with the company's success.; ; We aim to influence our staff, suppliers, customers, and communities to support disabled people. We strive to embed responsible, sustainable decision-making into our operations and value chain, fostering a nurturing and inclusive culture. We believe diversity and equity are essential to build a workplace where inclusion thrives.; ; Moody's is committed to addressing inequality in employment, skills, and pay. We champion inclusion, provide market-competitive compensation, benefits, and wellness programs, and advance employee engagement. We are committed to paying all employees equitably and fairly and providing extensive and inclusive benefits programs.; ; We emphasize attracting and developing women in our workforce globally and invest in initiatives to understand what attracts, engages, and retains employees from diverse backgrounds.; ; Regarding modern slavery, Moody's has a Modern Slavery Act Transparency Statement, demonstrating our commitment to identifying and managing the risks of modern slavery in our contracts, including in our supply chain.

  Wellbeing

  Moody's is dedicated to the health and wellbeing of its workforce, including mental health. The company's compensation programs are designed to maintain a strong, capable, and motivated global workforce. Moody's aligns compensation to local market standards to attract and retain highly-skilled talent. The company views benefits as an investment in its people and provides competitive benefits programs for all employees and their families. These programs offer resources for physical and mental health, promoting preventive care, awareness, and a healthy lifestyle.; ; Beyond health, welfare, retirement benefits, and paid leave, Moody's offers additional benefits like parental leave and educational support. The company promotes flexible work arrangements to create a work atmosphere where people feel valued and inspired.; ; Moody's is committed to fostering a nurturing and inclusive culture across its people and communities. The company believes diversity and equity are essential to build a workplace where inclusion thrives. This strategy guides Moody's in ensuring equal opportunities in all aspects of employment.; ; Moody's is also committed to improving community integration through collaboration with users and communities in the co-design and delivery of contracts. The company has Business Resource Groups (BRGs) that foster a sense of unity and community, contributing to the co-design and delivery of services.; ; Through these efforts, Moody's aims to support strong, integrated communities, demonstrating its commitment to improving community integration.

Pricing

• Price: £20,000 to £1,000,000 a licence
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Free trials are limited to a pre-defined configuration and limited support training.; ; "Walkthough" documentation is provided; ; Trials are timeboxed - typically 2 weeks.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at clientservices@moodys.com. Tell them what format you need. It will help if you say what assistive technology you use.