EUROPEAN DYNAMICS UK LTD

Applications Development and Support - ADS

ADS Services include requirements collection, analysis, transformation into specifications; software architecture, design, and implementation; testing; documentation and deployment; transitioning; migration; training; support, and maintenance. ADS covers primarily web environments and information systems based on Java (Java EE), Oracle, Microsoft and open source systems using waterfall, agile and hybrid development models.

Features

• Waterfall, agile, and hybrid development models
• Standards-based development
• Open source
• Open standards

Benefits

• Best combination of substantial expertise and significantly low rates
• Services can be provided on-shore or off-shore, or mixed teams

£450 an instance a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ibd-uk@eurodyn.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

871977798257107

Contact

Panagiotis Rentzepopoulos
020 34118309
ibd-uk@eurodyn.com

Planning

• Planning service: Yes
• How the planning service works: We help buyers to identify the best option from available service offerings based on their needs.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Services provided by us as a Service Provider

Training

• Training service provided: Yes
• How the training service works: Training services can be offered for class-room (face-to-face or remote) training or self-paced training using online resources. We also provide self-training packages using animated sequences. Training is tailored to the needs of the Client, the competences and expectation of trainees.
• Training is tied to specific services: Yes
• Services the training service works with: All G-Cloud services offered by EUROPEAN DYNAMICS (the Service Provider)

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We perform testing in line with PM2, RUP or AUP methodologies, depending on the Client’s environment.; PM2 is a project management (PM) methodology integrating PRojects IN Controlled Environments 2 (PRINCE2) and PM Body of Knowledge (PMBOK) to provide the better of the two worlds. Both methodologies break the project lifecycle into separate phases and specify the deliverables that should be produced as outcome of each phase. PRINCE 2 separates the project into pre-project, initiation, subsequent delivery stage(s) and final stage, and specifies a set of processes for managing a project and each of its stages. PMBOK divides PM activities into the Process Groups: Initiating, Planning, Executing, Monitoring and Controlling, and Closing.; The Rational Unified Process (RUP) is a software engineering process based on iterative approach during software development, emphasising use of models to replace tedious documentation for the description of the system. RUP is a process framework meant to be adapted to each individual organisation’s needs following a list of best practices integral to the methodology and to the success of a software project.; The Agile Unified Process (AUP) is an applied version of RUP based on agile techniques and concepts, such as Test Driven Development and Agile Change Management.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Buyer hosting or software
• How the support service works: We maintain a secure, virtualised hosting service, which is used for the provision of SaaS deployments for our Cloud clients. We are ISO 27001:2015 certified.

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: User support operates on working hours during workdays. The response to questions depends on their criticality and varies between 2 hours for major incidents to 2 working days for cosmetics. Different service metrics are possible based on specific SLAs.; Response times are the same at weekends is the SLA requires so.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Please see ADS Service Definition document.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: TÜV HELLAS (TÜV NORD)
• ISO/IEC 27001 accreditation date: 15/07/2022
• What the ISO/IEC 27001 doesn’t cover: The complete service is within the scope of our current ISO/IEC 27001:2013 certification. There is no service item not covered by our ISO/IEC 27001 certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO 22301:2019 (Business Continuity Management)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  EUROPEAN DYNAMICS (ED) is a group of companies operating primarily from Luxembourg, Belgium, and Greece. We have a branch in London collocated at the premises of our accountant, with no employees. ; We maintain a net-zero footprint in the UK since 2022 when we started keeping records. We issue annual Carbon Reduction Plans that document our contribution in fighting climate change. We advocate environmental protection in our interactions with our employees, contractors, and partners.; For the UK company, our Carbon Reduction Plan is already at zero as it does not have any operations in the UK: all activities are outsourced to other companies of the ED group and the contractual/financial management activities are also carried out abroad. We do not have any transportation activity in the UK. We do not produce any waste and we have no employees.; For other companies in the ED group offering services in the UK, the services are provided remotely (in Software as a Service mode) in all but one contract. With respect to all these contracts, our carbon footprint is zero, as far as the UK is concerned. We have one contract for IT services, which are offered through a UK data centre who is reporting its emissions. ; Based on the above, there are no emission reduction targets as we are already at Net Zero.

  Covid-19 recovery

  To address the negative effects of the COVID-19 pandemic we take the following measures:; • Most of our consultants work remotely. We provide pre-configured laptops enabling secure access through VPN to our resources. This has also a positive impact to the environment, since transport to company premises is no more necessary.; • Bottles containing antiseptic liquid are available on all the floors.; • Posters remind our personnel about standard measures preventing spread of the virus, such as covering the nose and mouth when sneezing, frequent hand wash with soap, etc.; • Scholastic cleaning of WCs and surfaces on which the virus can survive.; • Frequent ventilation of all the rooms by regularly opening windows.

  Equal opportunity

  EUROPEAN DYNAMICS is an equal opportunity employer and applies an Equal Opportunities Policy (EOP) for this purpose. This policy covers all aspects of employment, from advertising of vacancies, selection, recruitment and training to working conditions and reasons for termination of employment.; We take measures to increase the representation of disabled people in our workforce. We support disabled people in developing new skills relevant to our activities, including through training schemes that result in recognised qualifications. ; We regularly monitor the working environment and take appropriate action if necessary to ensure that our EOP operates effectively. Our actions eliminate immediately unlawful direct and indirect discrimination and promote equality of opportunity.; We influence staff, suppliers, customers, and communities to support disabled people. We also take measures to identify and tackle inequality in employment, skills and pay in our workforce. We support career development to help people, including those from disadvantaged or minority groups, to move into higher paid work by developing new skills relevant to our activities.; Our long-term aim is to proportionally represent all socially disadvantaged groups in the composition of our workforce. We set targets with a fixed timetable for hiring people belonging to groups that are underrepresented in the workforce. Where necessary, specific steps in conformance with relevant legislation are taken to help disadvantaged and/or underrepresented groups to compete for jobs on a genuine equal opportunity basis. Our EOP and the measures for its implementation are based on advice from relevant bodies and in consultation with representatives of our employees.

  Wellbeing

  We promote a healthy work-life balance to prevent our staff burnout and improve retention. We use actions to promote the well-being of our people, such as subscription in team sports academies and training and education by professional fitness trainers.; We also promote collaboration with the community and participate in, sponsor or organise events that support the health and wellbeing in our workforce and the community at large.; We also have an annual program of bonding events aiming to enhance bonding among teams across the company. Events include evening gatherings, parties, and excursions to promote the spirit of corporate affinity.

Pricing

• Price: £450 an instance a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ibd-uk@eurodyn.com. Tell them what format you need. It will help if you say what assistive technology you use.