Wavenet

Data Protection for Public Cloud

Data Protection for Public Cloud, provides a comprehensive service to securely backup, replicate and archive, any Public Cloud, PaaS or Iaas Workload, available today.

Simplifying business availability of your data, all under one integrated service

Features

• Single copy of your data held off site as standard
• Flexible industry-compliant data retention policies
• Supported services & recovery assistance
• Automated email alerting and reporting
• Covers ALL Public Cloud workloads in a single pane-of-glass
• Achievable recovery time objective (RTO) = 5 minutes for files
• Achievable recovery time objective (RTO) = boot time for workloads
• Achievable recovery point objective (RPO) = last backup (1hr)
• Achievable recovery point objective (RPO) = 1 minute when replicated
• Customer Self-Service Portal for back up management and data recovery

Benefits

• Caters to organisations of all sizes
• Remain as agile as your digital landscape
• Protects and stores your data securely but accessible and recoverable
• Minimise risk and return to clean data as required
• Works across the broadest range of workloads available today
• Self Managed, Co-Managed and Fully Managed Services
• GDPR compliant data management
• Encrypted, Immutable, air-gapped backups are standard.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@wavenet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

872076454108700

Contact

Joe Ewins
0333 234 0011
publicsector@wavenet.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Storage

  Data replication and protection

  • Data Protection Software
  • Backup and Recovery Reporting Software
  • Storage Replication Software
  • Replication Management Software
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: None
• System requirements:
  • 1 Mb (or higher) internet connection
  • Microsoft Windows, Red Hat Linux or Android/IOS for mobile

User support

• Email or online ticketing support: Yes
• Support response times: Varies with severity
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes
• Support levels: Our SLA for non-emergency support requests is as follows:; ; Working hours (09:00 – 17:30); Activity Response time Resolution time; Acknowledge receipt of request 2 Hours N/A; Response from assigned resource 4 Hours N/A; Escalation to specialist 8 Hours N/A; ===========; This doesn’t include Invocations which are 24/7 where applicable.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Wavenet is able to provide end user training and all applicable user guides and documentation for the operation of the service. Additional training is available. Should this be required, prices are available on request.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data extraction forms part of the service. Therefore extraction is via the GUI. Data can be extracted by Wavenet as an additional service but this is chargeable.
• End-of-contract process: Customers will be able to extract any customer data from the servers and are not limited to the type of data that can be extracted. The type of data that can be extracted includes any customer generated content, metadata, structure and configuration data. There are several available tools that allow customer data to be extracted from the back up software. Wavenet does not charge for data extraction where the extraction is carried out by the customer. Wavenet is happy to provide assistance when a customer needs assistance with data extraction/migration to another supplier. This will be charged at our standard daily consultancy rate. Wavenet will purge and destroy all customer data from any computers, storage devices and storage media at the end of the contractual period in line with ISO 27001 standards
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Vendor and Wavenet websites

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
  • Other
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Reports can be generated from the GUI, relating to success/failure and service usage. Reports will also be produced in accordance with the ITIL provisions of the Managed Service.
• Accessibility standards: None or don’t know
• Description of accessibility: Through the application GUI
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Users can write their own GUI or web interfaces and retrieve data directly from the service or issue commands to the service. All our services are API driven and can be used via customer API scripts and interfaces.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Bespoke reports can be created by customers or Wavenet to fulfil specific customer reporting requirements, to evidence compliance or recoverability

Scaling

• Independence of resources: Our customers are logically separated on the platforms, at compute, network and storage levels with minimum and maximum resource guarantees throughout, which ensures each customer cannot exceed their allotted allocation without prior change notifications in to our Operations & Engineering teams.

Analytics

• Service usage metrics: Yes
• Metrics types: Via daily email and application GUI
• Reporting types:
  • API access
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: FIPS140-2 encryption
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Via the back up software GUI
• Data export formats: Other
• Other data export formats: Same format as uploaded
• Data import formats: Other
• Other data import formats: Format of the existing file

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: FIPS140-2 encryption
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: FIPS140-2 encryption

Availability and resilience

• Guaranteed availability: We provide a 99.99% uptime guarantee SLA on our Data Protection for SaaS Cloud Service. This excludes planned and emergency maintenance.
• Approach to resilience: Wavenet operates its own 100Gb low-latency Core network and resilient MPLS network, with all data centres on-net Wavenet’s Internet feeds into the data centres are delivered over our resilient core 10Gb MPLS network into peering points at other partner Points Of Presence (POPs). Where applicable all customer data stored by Wavenet is resilient across 3 DC sites.
• Outage reporting: Any service outages are reported to the client via email and support tickets are raised with escalation. Any planned maintenance will be notified to the client in advance.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Where access to customer infrastructure is required, Wavenet uses a secure backup and admin connections (SSL encrypted) to components for monitoring, support and backups. All traffic across this connection is secure and segregated. For remote access requirements for support services, Wavenet can provide two-factor authenticated remote access via the internet to administer the server infrastructure using SSL-VPN access.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Customer management is usually managed on premise in accordance with the customer's own security policy. Audit information for users is also available

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Through the establishment of a comprehensive security framework, Wavenet shall demonstrate a commitment to protect all assets that support the delivery of business objectives and address all legal, regulatory and contractual obligations. The following ISO27001 Group clause & objectives are referenced within this document: Clause 5, & Control objectives: A6, A9, A11, A13.2, and A14 Data Protection Policy Site Security Policy CCTV Policy
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Wavenet's ITIL v3 aligned service management tool meets ISO 27001 guidelines, governing core ITIL processes including, but not limited to, incident, problem, change, release, configuration, service level management and service catalogue functions
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability scanning is included in the Wavenet security framework, to help monitor the effectiveness of existing security controls and identify any weaknesses. The IT security Manager in consultation with Head of Compliance shall coordinate vulnerability scanning activities including: identifying the scope of testing and monitoring manufacturer and vendor sites for information updates regarding vulnerabilities Should the vulnerabilities be assessed as not posing an immediate threat to operations, security patches or code fixes shall be subject to change control requirements ( testing etc.) prior to deployment. Wavenet support record activities in a service management ticket for tracking and audit purposes
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Monitoring of our platforms is done from our segregated and ISO27001 compliant management platforms, we protect the platform itself and its perimeter edge with Wavenet owned and operated solutions, not in any way tied to logical customer implementations within these platforms. Each customer as part of any service has our standard security and monitoring products deployed with pre-agreed alert classifications and thresholds set as part of our typical managed service. Potential compromises are identified in our centralised monitoring solution, with accompanying detailed information of the platform and customer which auto generates an incident in our ticketing systems.
• Incident management type: Supplier-defined controls
• Incident management approach: Predefined processes are in place for common events Users can report incidents via the web portal or email in the event of an incident Wavenet will issue customer updates as per the agreed frequency on the progress of a resolution or workaround. This may include initiating and leading conference calls, bridges or meetings. Create MI reports where required, validating content is customer appropriate. Issue to service delivery management. Publish the MI report to the customer as defined by the customer SLA.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 4%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: United Registrar of Systems
• ISO/IEC 27001 accreditation date: Thursday 18 July 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: United Registrar of Systems
• ISO 9001 accreditation date: Monday 12 August 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 39aabf05-4ab8-4ee7-adcd-3318af1f9d2f
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 6cc5c85d-03f1-446c-9e9d-7338dfb9f0ce
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@wavenet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.