Maintel Europe Limited
UC and CC Health, Asset and Performance Audits - Maintel Insight Services Advanced
Consultancy service providing comprehensive review, analysis and recommendations to ensure that UC solutions are optimised from a commercial, operational, technical and user experience perspective. Underpinned by detailed analytics and structured in line with Information Technology Infrastructure Library practices to address Configuration Management, Availability Management, Capacity Management and Release Management.
Features
- ITIL aligned service performance analysis addressing the following:
- Voice quality performance, quality of service across platform/period
- Utilisation reporting over time of key hardware/software resources including licences
- Asset management – asset register production
- Configuration analysis of complex routing tables
Benefits
- The end-to-end call delivery quality in real time and historically
- Enable time of day analysis over the whole period
- Comprehensive utilisation reporting and analysis of the UC estate
- Identifies over or under capacity of resources
- Up to date hardware, software and firmware inventory
- Automatically identify manufacture recommended updates
- Determine what actions might be advantages to mitigate risk
- As-built topology; vector diagrams, misconfiguration alerts, fail points
Pricing
£1,000.00 a unit
Service documents
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email the supplier at bids@maintel.co.uk.
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Framework
G-Cloud 14
Service ID
8 7 2 1 2 9 2 8 7 2 3 8 3 4 9
Contact
Maintel Europe Limited
Hannah Cook
Telephone: 07730521482
Email: bids@maintel.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- The audit service captures the present estate including its release levels and quantities. This can then be used to size the required cloud hosting or software service where customers are migrating from on premise deployments.
- Planning service works with specific services
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- The service can be used to determine as is infrastructure, what is active / non active and therefore what needs to be replicated in a cloud environment.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- No.
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Support levels
- Insight Advanced is a consultancy led engagement and as such doesn’t have user support levels.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Externally assessed and certified by British Assessment Bureau
- ISO/IEC 27001 accreditation date
- 18/03/2022
- What the ISO/IEC 27001 doesn’t cover
- Supplier's ISO27001:2017 certificate covers the whole business.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- Audited and certified by a QSA from IT Governance
- PCI DSS accreditation date
- 06/02/2023
- What the PCI DSS doesn’t cover
- N/A to this service
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Maintel Environmental, Social and Governance strategies enable us to work with customers to improve local, national, and international environments. For example, for every 500 cloud seats enabled through Maintel, we plant 25 trees at no cost to our customers. Planting trees has been identified as assisting movement towards target achievement in multiple UN Sustainable Development Goals. The trees are young when planted and will not sequester carbon for some years. The planting, particularly outside of the UK, enables jobs to be created to plant and maintain trees, environments are improved, including life in water where mangrove planting takes place. We also plant in the UK through not-for-profit organisations that ensure appropriate areas are rewilded and create a better space for local communities to use and for wildlife to flourish.Covid-19 recovery
Maintel assists in the Covid 19 recovery in a number of ways.
By supporting local communities with the provision of a contract aligned Social Value tech fund, which can be utilised for customer identified projects. For example, providing devices and broadband to underprivileged young people to assist them with their education and access to the world of work, or to a local small business that is identified as needing assistance to change the way in which they work.
Our employee volunteer scheme provides support for physical and mental health of people. By working with us to identify how we can assist your local organisations to provide support to the wider community, we become involved in the creation of jobs.
We are willing to share all vacancies with our customers, including apprenticeships and identify any appropriate candidates to fill a vacant or new permanent or temporary positions.Tackling economic inequality
Maintel works closely with customers and suppliers to provide support for tackling economic inequalities. With the provision of contracts aligned to a Social Value tech fund, which can be utilised for customer identified projects. For example, providing devices and broadband to underprivileged young people, to assist them with their education and access to the world of work. Or to a local small business that is identified as needing assistance to change the way in which they work.
We are willing to share all vacancies with our customers, including apprenticeships, and identify an appropriate local candidate to fill a vacant or new permanent or temporary position.
Training opportunities, particularly for those that face barriers to employment or from deprived areas are offered through our employee volunteer scheme. This provides support for people by working with our contracts to identify how we can assist your local organisations. To provide support to the wider community we become involved in the creation of jobs including mentoring, 1-21 training, group sessions, work experience and when available, apprenticeships offered to locally identified residents.
Maintel actively promotes the use of start-ups and SME’s and uses their provisions wherever possible. For example, appropriate to our contracts and offices including supporting local businesses by gifting apprenticeship levy to those businesses looking to employ or promote existing employees, and ensure they have access to substantial training.Equal opportunity
Maintel is an equal opportunities employer and makes appropriate adjustments to ensure we have a full and diverse range of employees connected to the contract.
Our learning management and development plans ensure all employees have access to appropriate training and qualification. This includes apprenticeships to support in-work progression, particularly those from disadvantaged or minority groups, to move into higher paid work by developing skills relevant to our contracts.
Maintel supplier management expects all critical suppliers to meet at least Maintel required standards of employee caring and adherence to relevant regulations including modern slavery.
As part of our equal opportunities scheme we have set targets. These include; 40% of all employees being female by 2030 (we’re currently at 33%), focussing on increasing the number of women hired into technical roles and reducing and maintaining the gender pay gap. We’re also aiming to ensure women are better represented in leadership roles, with 40% of senior management to be women by the end of 2025, and a minimum of one female member on the board.
We expect and set up contractual arrangements with our suppliers to ensure, not only adherence to relevant regulations such as Modern Slavery Act, but to work with them to ensure they meet at least Maintel standards. We centrally manage the new and existing suppliers, ensuring full due diligence and risk assessment are regularly undertaken, and working with suppliers to identify and implement improvements. Our zero-tolerance stance to Modern Slavery is supported by our policies on anti-bribery and corruption and whistleblowing.Wellbeing
Maintel has a wide reaching, multi-dimensional employee well-being package in place. We understand that our people are our most valuable assets, and are therefore passionate and committed to providing support and compassion at all times. We are certified to ISO45001 – Health and Safety and have representatives at each site, our First Aiders and Facilities team. We offer all employees a range of benefits to support health and wellbeing including; discounted gym memberships, enhanced sick pay, 24x7 private virtual GP, an employee assistance line to help employees with their mental health, various health assessments, health care cash plans and more.
Maintel is adamant it will be there to support all employees working on the contract whatever life throws at them. We have introduced a trained network of employee Wellbeing Ambassadors, there to assist individuals, and also provide all employees with great wellbeing information throughout the year.
In addition, one of Maintel’s core values is to be agile and flexible, and so we encourage employees to take advantage of their flexible working and hybrid working benefits, while maintaining excellent customer service. This helps to alleviate any pressure and stress for employees and promotes a healthy, sustainable work-life balance.
Our volunteer policy enables all employees to participate in volunteering activities arranged by Maintel, with local communities, but also to access paid time to actively participate in volunteering activities that are important to them directly.
Working with our customers, we agree where we can help the most, and set up appropriate schemes to participate in improvement of local communities using our volunteering scheme as the basis for providing environmental and social support in our local communities.
Pricing
- Price
- £1,000.00 a unit
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at bids@maintel.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.