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Influential Software

Boomi iPaaS software

Boomi is a cloud native, fully on-demand, multi-tenant, unified platform for the Connected Business. It allows customers to connect everything together: people, processes, applications, data, and devices to enable integrated engagement everywhere, across any channel, device or platform.

Features

  • Application and Data Integration
  • Meta Data Management
  • EDI
  • Workflow Automation
  • API Management
  • Crowd sourced best practices

Benefits

  • End to end connectivity of applications
  • Enables digital transformation
  • Ease of use
  • Lower TCO (reduced resources and time to value)
  • Business agility

Pricing

£3,151 a licence a month

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy.richardson@influentialsoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 7 2 2 6 0 4 7 5 1 7 9 6 3 8

Contact

Influential Software Andy Richardson
Telephone: 02078621122‬
Email: andy.richardson@influentialsoftware.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Development of interfaces to 3rd party applications, whether on-premise or in the cloud
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
The Boomi platform is designed for and has been tested at a minimum screen resolution of 1366 x 768. Platform applications should function and display properly at this resolution and at higher resolutions.
NOTE:
All browsers must have JavaScript and cookies enabled.
Boomi supports TLS version 1.1 and TLS version 1.2 in the supported browsers. SSL version 3.0 has been disabled due to the Poodle vulnerability.
System requirements
Supports wide range of browsers

User support

Email or online ticketing support
Yes, at extra cost
Support response times
You may open any level of support case by phone. And you may use Live Chat to discuss general issues related to the integration platform. But Boomi 24/7, toll-free phone support covers only Severity 1 issues (production down). If we find that an issue is not Severity 1, we will handle it according the level of support purchased which is from 4 hours to 2 business days. There is no guaranteed response time for support cases submitted via email
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Boomi Standard support is included at no charge with all Boomi subscriptions. Our Boomi 24/7, free-phone support covers only Severity 1 issues (production down).

The cost of Premier support is 25% (35% for Premier Plus) of the total annual subscription price, including extra data source connections, add-ons, and upgrades. This gives a wider range of contact options, improved SLAs and unlimited case management.

Support must be purchased alongside the software and cannot be purchased standalone.

Standard Support
Response Time:
Severity 1: 1 hour, 24/7
Severity 2-4: 2 business days
Business Hours - Defined by region
Case Management - 15 cases per year

Premier Support (Unlimited tickets, chat, phone or email support)
Response Time:
Severity 1: 1 hour, 24/7
Severity 2-4: 8 business hours
Business Hours - 24/5: from Sun 5pm to Fri 8pm

Premier Plus Support (Unlimited tickets, chat, phone or email support)
Response Time:
Severity 1: 1 hour, 24/7
Severity 2-4: 4 business hours
Business Hours - 24/7
Support available to third parties
Yes

Onboarding and offboarding

Getting started
A wide range of online training is available. Additional on-site training can be provided if needed, usually in the form of workshops. Additional support is available in the form of consultancy eg the Boomi Jump Start package
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Customer data is held in customer applications, rather than boomi which is an integration platform
End-of-contract process
At the end of the contract the integration platform will no longer continue to be accessible to the customer. No action is required to be undertaken by the customer.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
No
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
The API offers programmatic access to a range of capabilities that are available in the platform. The API is receiving on-going development by Boomi.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
Please refer to the latest information from the vendor

Analytics

Service usage metrics
Yes
Metrics types
There are number of dashboards offering activity information.
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Boomi

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Through the application connectors
Data export formats
Other
Other data export formats
Any format supported through the application connectors
Data import formats
Other
Other data import formats
Any format supported through the application connectors

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
Please refer to the latest information from the vendor
Data protection within supplier network
Other
Other protection within supplier network
Please refer to the latest information from the vendor

Availability and resilience

Guaranteed availability
Please refer to the latest information from the vendor
Approach to resilience
Please refer to the latest information from the vendor
Outage reporting
Please refer to the latest information from the vendor

Identity and authentication

User authentication needed
Yes
User authentication
Other
Other user authentication
Via the User Management Console
Access restrictions in management interfaces and support channels
Via the User Management Console
Access restriction testing frequency
Less than once a year
Management access authentication
Other
Description of management access authentication
Single Sign On

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
Please refer to the latest information from Boomi

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Please refer to the latest information from the vendor
Information security policies and processes
Please refer to the latest information from the vendor

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Please refer to the latest information from the vendor
Vulnerability management type
Undisclosed
Vulnerability management approach
Please refer to the latest information from the vendor
Protective monitoring type
Undisclosed
Protective monitoring approach
Please refer to the latest information from the vendor
Incident management type
Undisclosed
Incident management approach
Please refer to the latest information from the vendor

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Tackling economic inequality

Tackling economic inequality

By providing all of our software at the very lowest price to the public sector, we are ensuring that savings are available vs. list price that can be redistributed elsewhere into areas that help to tackle economic inequality

Pricing

Price
£3,151 a licence a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
30 day free trial of the iPaaS

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy.richardson@influentialsoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.