BCN Group Ltd

Power BI Managed Service for Public Sector

BCN Group offers comprehensive Power BI Managed Services, designed to support public sector organisations.
Enhance & maximize your Power BI investments through scheduled development time, expert support, & on-hand expertise / guidance from our Power BI teams.

Features

• Dedicated development time to improve/update Reports / Dashboard
• Flexible options to develop Power BI Estates regardless of size
• Specialized support for Power BI Reports / Dashboards
• Expert advice & guidance to move Power BI development forwards
• Data ingestion, transformation, & visualization support
• Reports & Dashboard creation & improvments
• Expert resources as an extension to your BI Teams

Benefits

• Scalable support services that adapt to organizational needs.
• Expert resources without the hiring headache
• Scheduled time allows for planning & roadmaps
• Advice on strategic & tactical approaches to Power BI Development
• Enhanced Business Intelligence initiatives without huge investment
• Evidence the value of data / BI projects quickly

£1,000 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ric.kelly@bcn.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

872268502498818

Contact

Mr Ric Kelly
0345 095 7000
ric.kelly@bcn.co.uk

Planning

• Planning service: Yes
• How the planning service works: BCN provide flexible data migration planning services to ensure data is in the right location to meet the requirements of the business. Power BI has the ability to ingest data from multiple sources, so BCN's experts will assess the available integrations & provide a "integrate or migrate" approach to datasets.; Working closely with the business, BCN will help plan for any required migrations.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Power BI
  • Fabric
  • SQL
  • Azure Data Service

Training

• Training service provided: Yes
• How the training service works: BCN provide training & handover for all solutions to ensure the customer can operate both from an End User & Customer IT team point of view. This training is to ensure a smooth transition with customers, to reduce the impact new services can have on productivity, & to ensure adoption of new services within the customer's business.
• Training is tied to specific services: Yes
• Services the training service works with: Power BI / Fabric

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: BCN Group offer a complete cloud transformation service, supporting SaaS, IaaS, PaaS, public, hybrid and BCN Managed Cloud solutions. BCN Group's cloud solutions architects and project management team work closely alongside the technical team, service delivery managers and support team (where a managed service has been selected) to deliver the client's cloud migration into service. Training sessions are also provided where selected as part of the cloud migration to enable knowledge transfer and ensure cloud adoption within the client's business.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Power BI / Fabric
  • SQL / Azure SQL
  • Azure Data Services

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Solutions may be subject to an initial POC to demonstrate validity of the proposed solution. At each stage of delivery a second cloud engineer will check over what has been deployed to ensure it meets or exceeds agreed standards and performance. User acceptance and load testing is performed in preparation for the service to be put into production and a full handover of the environment is performed either to a BCN support team or to the customer.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: BCN provide various cloud managed services. BCN Group can provide 1st to 3rd line support for cloud services along with expert escalations and architecture services consumed as required/ad-hoc.

Service scope

• Service constraints: Services are generally provided remotely unless explicitly agreed.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Depending on Service Purchased Options: Standard Support Hours - Monday - Friday 08:00 - 18:00Hrs Extended Support Hours - Monday - Friday 07:00 - 19:00Hrs Out of Hours Support - P1 ONLY - 24/7 (Excluding Christmas Day) Priority 1: Standard / Extended Hours - Response Within 30 minutes Priority 1: (Out of Hours) Response Within 60 minutes Priority 2: Standard / Extended Hours – Response Within 2 hours Priority 3 or 4: Standard / Extended Hours – Response Within 4 hours Priority 5: Standard / Extended Hours – Response Within 4 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Comprehensive Account Management & Support options Availability of the Power BI Platform is inherited via Microsoft Support Hours 50+ dedicated support engineers across 3 UK offices provide technical support 24 hours a day, 7 days a week, 365 days a year. * This includes proactive monitoring and alerting of core services. *Waking Hours = 7am to 7pm Monday to Friday (from manned helpdesk) Ticket Severity All tickets logged to the Service Desk will be allocated a severity level based on the following methodology. This will ensure that reporting on service levels may be achieved to the optimum format. 1 - Catastrophic business disruption 2 - Severe business disruption or user critical issue 3 - Business disruption or multiple user issue 4 - Minor business disruption or user issue 5 - Job or Task Service Desk Staff will evaluate the Incident and allocate a priority level after which it will be assigned to the appropriate staff. This will be based on the required skill set to resolve the incident in a timely manner. As a Microsoft Tier-1 CSP BCN will escalate issues to Microsoft as required for additional support.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SGS
• ISO/IEC 27001 accreditation date: 25/06/2020
• What the ISO/IEC 27001 doesn’t cover: BCN Group activities related to the provision of this service are covered by ISO 27001
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  BCN are focussed on improvements in Energy Efficiency. We continue to monitor and review our energy usage with the aim of reducing where we can.

  Tackling economic inequality

  BCN will create employment and educational opportunities for people from backgrounds that typically find it hard to get employment.

  Equal opportunity

  BCN is committed to achieving a working environment which provides equality of opportunity and freedom from unlawful discrimination on the grounds of race, gender, gender reassignment, maternity, marital status, disability, religious beliefs, age or sexual orientation

  Wellbeing

  BCN is committed to the protection and promotion of the mental health and wellbeing of all staff. We shall continuously strive to improve the mental health environment and culture of the organisation by identifying, eliminating, or minimising all harmful processes, procedures and behaviours that may cause psychological harm or illness to its employees.

Pricing

• Price: £1,000 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ric.kelly@bcn.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.