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FuturePaths

Service Improvement Delivery and Process Redesign

FuturePaths provides Service Improvement Delivery and Process Redesign to help organisations enhance service performance, efficiency, and outcomes. We analyse existing services and processes, identify improvement opportunities, and deliver pragmatic, data driven redesign aligned to business priorities, improving quality, reducing waste, and enabling sustainable continuous improvement across complex service environments.

Features

  • Service performance and process assessments
  • Identification and prioritisation of improvement opportunities
  • End to end process redesign and optimisation
  • Implementation of agreed service improvements
  • Measurement of outcomes and benefits realisation
  • Continuous improvement frameworks and governance

Benefits

  • Improved service quality and consistency
  • Increased efficiency and reduced waste
  • Better alignment between services and business outcomes
  • Reduced operational risk and failure demand
  • Clear, measurable improvement outcomes
  • Sustainable improvement capability embedded in teams

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@futurepaths.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

8 7 2 4 0 1 9 8 5 3 4 8 0 2 6

Contact

FuturePaths Tony Williams
Telephone: 07917776842
Email: info@futurepaths.co.uk

About the service

Service categories
  • Cloud Support Services
    • Quality Assurance and Performance Testing
      • Other
        • Other

Service scope

Service constraints
Service delivery depends on access to service data, processes, and stakeholders. Outcomes are influenced by organisational readiness and willingness to adopt change. The service does not include ongoing managed operations, large scale technology replacement, or benefits realisation beyond the agreed improvement scope unless explicitly agreed.

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
Support is delivered through tiered improvement engagement levels aligned to scope and complexity. Core support covers assessment and redesign activities, enhanced support includes implementation and change support, and executive support provides senior oversight and assurance. Engagement duration, reporting, and escalation arrangements are agreed to match organisational needs.

Supplier type

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Security Clearance (SC)

Pricing

Discount for educational organisations
Yes

IT operations roles

IT service manager
Role level UK Rate Offshore Rate
IT service manager £1,100.00

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Cyber essentials plus
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Other security certifications
No

Social value

Mission: Kick start economic growth

To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@futurepaths.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.