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NDI Technologies Limited

Securedial Replacement Service (SRS) for PNC Access

Hosted, accredited and audited access to the Police National Computer service via a secure software gateway.

Features

  • Securely Hosted, independently audited and accredited PNC access
  • Additional product set for third party system integration
  • Additional product set for print and audit Management
  • Optional full user management (leavers, Joiners and use management)

Benefits

  • Cost effective secure PNC information access
  • Minimum Network configuration to achieve accredited access
  • Available as managed IT or installed on own equipment
  • Industry leading training and consultancy
  • 24 hour support available (not as standard)

Pricing

£50.00 to £200 a user a month

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at b.knight@nditech.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 7 2 4 0 4 2 8 6 3 1 0 1 1 4

Contact

NDI Technologies Limited Bonnie Knight
Telephone: 07976819765
Email: b.knight@nditech.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Access to PNC.
Cloud deployment model
Private cloud
Service constraints
Downtime owing to PNC changes as advised. Standard support Monday to Friday 9-5.
System requirements
  • Microsoft
  • Edge

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard support is Monday to Friday 9-5.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
NDI's standard support 9-5 Monday to Friday is included in our Right to use Licence this includes reactive incident management and SLA-aligned service restoration. Customers can uplift to 24 x 7.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
NDI Tech provide Industry leading training and consultancy both onsite and online supported by user documentation and set up consultancy.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Not relevant as is PNC data.
End-of-contract process
Software product is right to use.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Chrome
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Reduced information on mobile app advising to contact control where the desktop version will have all screens on desktop.
Service interface
No
User support accessibility
None or don’t know
API
No
Customisation available
No

Scaling

Independence of resources
Within our organisation we have a global incident management policy and process which sits within ITIL Framework v4 guidelines. All resolver groups are security cleared to NPPV3 and SC level, and we run a Segregated Queue to handle any incoming Incidents which may sit at Official classification.

Analytics

Service usage metrics
Yes
Metrics types
Monthly reports sent and real time can be accessed by user.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Not Applicable (PNC)
Data export formats
Other
Other data export formats
Not Applicable
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.999%
Approach to resilience
Available on request
Outage reporting
Email alerts.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
We restrict mangement interface access to known personnel on known devices that are authenticated with 2FA and connect via vpn to secured management hosts with limited permissions.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Description of management access authentication
Other (Whitelisted IP addresses only)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
No audit information available
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
SGS United Kingdom Limited
ISO/IEC 27001 accreditation date
05/04/2016
What the ISO/IEC 27001 doesn’t cover
All aspects are covered
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • PDS ( Police Digital Service)
  • TRAP (Third party Approval process)

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber essentials plus
Information security policies and processes
We hold a full suite of ISO procedures for Quality and Information Security.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
The configuration and change management process ensures operational systems, services and application software are subject to change control. All staff are responsible for submitting completed change requests to the change control board (CCB) using the change request form. Change requests forms, before submission to the CCB must be peer reviewed and pre-authorised by the appropriate system service owners and or stake holder. All changes are recorded, tested and verified prior to implementation and are communicated to relevant members of staff and users as appropriate.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We have a robust risk management programme in place which is audited both internally and externally. We enrage with Police Data Services and provide a Third Party Assurance for Policing submission to support this activity. We contract a dedicated SOC organisation to provide active monitoring via a managed SIEM, and engage them to carry out regular penetration testing. In addition we have software running to monitor for any unusual activity.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We have a robust risk management programme in place which we audit both internally and externally. We contract a dedicated SOC organisation to provide active monitoring via a managed SIEM, and engage them to carry out regular penetration testing. In addition we have software running to monitor for any unusual activity.
Incident management type
Supplier-defined controls
Incident management approach
Within our organisation we have a global incident management policy and process which sits within ITIL Framework v4 guidelines. All resolver groups are security cleared to NPPV3 and SC level, and we run a Segregated Queue to handle any incoming Incidents which may sit at Official classification.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
Public Services Network (PSN)

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

The policy of the Directors of the Dacoll Group and all subsidiary companies is to achieve and maintain the highest standard of environmental management, to minimise our environmental impact wherever possible and to conduct the activities of the Group with appropriate safeguards against exposing employees, clients and the general public to environmental or safety risks

Covid-19 recovery

"During the Covid pandemic and since we put in place a a number physical and mental health support activities for our staff affected by COVID-19, this included regaulr 1 to 1's with their manager and the HR team, we also provided regular updates including email newslettr wihich incldudee a range of NHS support materials and online Occupational health resource which supported staff and reduced the demand on health services.
Our staff were a mixture of key workers who did and continue to attend customers sites as well as those who worked from home during COVID and since have adopted Hybrid working with WFH beng the default, therefoe reducing time and travel."

Tackling economic inequality

We have operated in conjunction with local agencies a successful modern apprenticeship program for a number of years.

Equal opportunity

As a Real Living wage employer we have made a commitment to support the lowest paid in the workforce. We have been involved in a number of programs supporting acces to training and employment for those living in deprived areas.

Wellbeing

We operate an Occupational Health program with an external provider and also pffer a program of self choice benifts for staff which includes gym membership, lifestyle coaching and acycle scheme.

Pricing

Price
£50.00 to £200 a user a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Time limited. typically two weeks.
Link to free trial
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at b.knight@nditech.com. Tell them what format you need. It will help if you say what assistive technology you use.