thinkproject UK Ltd

Thinkproject CDE Construction (CONCLUDE CDE)

Thinkproject (CDE) is a document and communication platform that can be easily tailored to suit all needs. It is used to collect, manage and disseminate all project information. A single source of truth with a modular approach, which is easy to configure and provides teams with an unparalleled user experience.

Features

• Documents - a central repository for all project-specific documents
• Messages - feature-rich email client for effective communications
• Tasks - powerful tool for organised and structured task management
• Design Management - with QR Codes and stamp of approvals
• BIM - open exchange of building models
• Cost Control - central budgeting, invoice and cost monitoring
• Defect Management - recording, qualifying and tracking defects
• Calendar - all project related events in one single calendar
• Reporting -  with several data sources (e.g. SAP, etc)
• Integrated into CEMAR for compliant contract management in the field

Benefits

• Reassurance through secure and rapid-to-deploy market-leading software.
• Facilitates collaboration to avoid duplication and errors
• Integrated cost management module for tighter budgetary control
• Reduce time/cost and by connecting teams with real-time information
• Commercial and complete data confidence for projects, programmes and portfolios
• Scalability to meet the demands of projects and large enterprises
• Intuitive, user friendly platform ensures positive system uptake
• Securely-stored data, regularly backed-up with flexible, comprehensive access controls
• Powerful business intelligence critical to identifying trends and performance issues.

£5 to £100 a user a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info.tpuk@thinkproject.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

872426335079236

Contact

Thomas Mayne
01452 547 140
info.tpuk@thinkproject.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: Planned maintenance is broadcast to all Users during login and occurs outside of office hours. In-built support is available 24/7, while our dedicated Help and Support team respond to calls and tickets during office hours.
• System requirements:
  • Internet Access
  • Internet Browser (Internet Explorer, Google Chrome, Firefox, Safari, etc)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: A team of expert Support Specialists are on-hand to support Users via a dedicated ticketing service. We aim to respond to all of support enquires within 3 hours during business hours (actual performance <20 minutes), as well as maintain a customer satisfaction rating of over 98% (actual performance > 99%).
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Zendesk's Web Widget Accessibility Conformance Report is available on their website. (https://support.zendesk.com/hc/en-us/articles/4408838287514-Making-Zendesk-products-accessible)
• Onsite support: Yes, at extra cost
• Support levels: We provide a fully integrated online Help Centre with video tutorials, help articles and quick start guides. Users may submit support tickets through the Help Centre or speak in person to one of our dedicated Support. ; ; We aim to respond to all support tickets within 3-hours during business hours (actual performance < 20 minutes), as well as maintaining a customer satisfaction rating of over 98% (actual performance > 99%).; ; Our Support Specialists are underpinned by an expert Consulting team of Industry Experts, alongside our Delivery Team of Solution Specialists who host CPD Certified training programmes and support onboarding. Clients also benefit from a dedicated Account Manager who lead regular Business Review Meetings and partner with our Customers to define and help achieve their desired outcomes.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our integrated solutions benefit from our real-life experience of the complexities of the AECO industry. With over 20 years of experience in the industry, our experts are on hand to advise you on how to get the most out of your projects. From best practice processes to data analysis, we offer full consultancy services that go beyond technical support.; ; We offer various implementation pathways to suit your unique needs. Our standard project implementation ensures a seamless integration of our solutions into your operations, our customised project implementation allows for a more tailored solution that aligns perfectly with your specific goals, or our Enterprise Strategic Implementation focuses on the holistic digital transformation of your processes throughout the asset lifecycle. To ensure a successful rollout after implementation, our comprehensive eLearning, enablement, and support services will be the foundation, fostering a strong partnership and delivering the highest level of service and satisfaction for our valued clients.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: A complete project archive including folder structure and files are provided on an encrypted hard disk drive.
• End-of-contract process: There are two options at the end of a contract, either the whole project can be downloaded to a hard drive (for a nominal fee) or the project can remain online but in an archive state i.e. no further uploads or workflows can be triggered, for a reduced monthly SaaS subscription.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Thinkproject CDE Construction is compatible with tablet and mobile devices. There are two apps available for Android and iOS. One is for task - based workflows such as defects or change management. The other is for completing records such handover information or completing safety audits
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Platform Services encapsulate a comprehensive suite of offerings designed to provide scalable, secure, and efficient cloud-based solutions for managing data and applications to enhancing collaboration, improving data accessibility, and facilitating the seamless integration of class leading applications. With features such as single sign-on, centralized API frameworks, and UI leading mobile applications, Platform Services streamline operations, reduce IT overhead, and promotes innovation by allowing users to leverage the latest technologies without the need for distributed solution landscape. Additionally, includes support and training resources, like academies, to ensure users can maximize the benefits of the platform environment.
• Accessibility standards: None or don’t know
• Description of accessibility: We are committed to making our solutions a positive place for everyone. We make our tools as accessible as possible to all our end users, with WCAG referenced when User Interface design work is carried out.
• Accessibility testing: We have implemented technology as part of our development and testing process to support WCAG compliance, including WAVE (Web Accessibility Evaluation Tool) and IBM Equal Access Toolkit. These toolkits help us to test and identify those areas for improvement, which we are committed in addressing through our roadmap and building into our agile development process.
• API: Yes
• What users can and can't do using the API: APIs are provided as bespoke development. The thinkproject team will develop, test and deploy the API, host and make available test and UAT environments and assist with testing, monitoring and logging of test results. thinkproject will also assist in performing tests where APIs have bi-directional data transactions.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Each module can be selected to fit the requirements of any project and will be seamlessly integrated with full support from our dedicated team.

Scaling

• Independence of resources: Thinkproject CDE Construction is hosted on the Azure public cloud platform. This affords flexibility and scalability allowing growth and demand requirements to be met dynamically. Performance of the providing infrastructure and services is actively monitored with notifications triggered when operation moves outside accepted limits. We perform regular performance testing and engage with specialist consultants to ensure that the system is optimised at all times. Services are scaled up and down in advance of performance issues arising and in order to match the demands on the service.

Analytics

• Service usage metrics: Yes
• Metrics types: Service usage regarding single projects can be viewed as part of the project dashboard, e.g. project and document growth within 30 days, documents and user tracking, users logins.; ; Operational metrics of the service like CPU usage, database metrics, usage of file systems etc. are collected and monitored in a service called new relic. The service provides tailored dashboards, e-mail alerting to the operations department and export functionality. Systems metrics can be provided on demand.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Exporting to Excel, Word, PDF and other formats is simple and convenient. All registers can be downloaded by Users. API exports are also possible.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • ZIP
  • BCF
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: All file formats apart from .EXE

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Operational 99% of the time except for planned downtime, assured by contractual commitment.
• Approach to resilience: Thinkproject CDE Construction is hosted on the Azure public cloud platform. All services are operated in clusters and utilize zone and geographic redundancy options offered by Azure. ; ; Our approach to Resilience follows industry best practice, alongside our IS027001 certified security management system. Further details are available on request.
• Outage reporting: Thinkproject shall post a message on the system login page to warn Users, no later than one business day prior to any planned downtime.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Thinkproject follows the principle of least privilege when allowing privileged access in management interfaces and support channels. Onboarding and offboarding of Thinkproject employees is controlled by ISMS processes.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: TUV Rheinland
• ISO/IEC 27001 accreditation date: 01/12/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All security policies and processes are managed under our ISO 27001 certified Information Security Management System (ISMS).

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Thinkproject has a Change Control Process which is in accordance with ISO/IEC 27001, manages set actions to authorise a change of the service. This change control follows a standard change control process which includes the following phases:; ; - Initiation; - Assessment; - Analysis; - Implementation; - Closure; ; This change control process takes into consideration standard routine changes, emergency changes and ad hoc changes. All changes are submitted to a Change Control Board (CAB) or Emergency CAB for approval. All changes cover risk, impact, and security aspects. Part of the process covers rolling back and deferring changes if required.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The process employed by Thinkproject to monitor sources of information relating to threat, vulnerability and exploitation techniques is based on a 4 hour to daily scan schedule. Vulnerabilities continue to be tracked until mitigations have been deployed using the same systems - currently either Black Duck or Qualys, depending on the vulnerability. Automated Patching is carried out regarding our patching policy as part of the ISMS. The azure infrastructure is monitored by a siem and azure defender as well.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: DDoS protection by cloudflare as a service as well as a siem implemented in the azure infrastructure. Azure defender and CLAMAV as AV solutions. Incidents are managed in regards to the incident management procedure of the thinkproject ISMS.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents are managed in regards to the incident management procedure of the thinkproject ISMS. All incidents are tracked in onetrust and incident reports are available at request.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are committed to reducing our carbon footprint through our sustainability strategy. We uphold ourselves to the highest standards from governing bodies and climate experts and have a responsibility towards our people, our communities and the wider world. Since 2021, our emissions are measured with the guidelines of the GHG Protocol Corporate Accounting and Reporting Standard. Furthermore, in 2023, the Science Based Targets initiative approved Thinkproject’s near-term emissions reduction target. The Science Based Targets initiative is a global body that enables companies to set their ambitious emission reduction targets in line with the latest climate science.; ; The Greenhouse Gas Protocol categorises greenhouse gas (GHG) emissions into three areas: Scope 1, 2 and 3. Scope 1 records emissions from sources owned or controlled by the company, e.g., the corporate fleet. Scope 2 includes emissions that the company causes indirectly, for example through the consumption of purchased energy. Scope 3, in turn, are indirect emissions that occur in the company’s value chain, for example in purchased goods and services. The CO2 equivalents (CO2e) of the year 2021 served as the reference for the evaluation of the near-term goals.; ; In 2021, the total GHG emissions for Thinkproject were 3,844 tons of CO2e. The distribution was 237 tons or 6.2% for Scope 1, 119 tons or 3,1% for Scope 2, and 3,488 tons or 90.7% for Scope 3. The SBTi validated Thinkproject’s near-term, science-based target of reducing its GHG emissions from Scope 1 and 2 by 42% by 2030 and absolute scope 3 GHG emissions from purchased goods and services by 25% within the same timeframe. These Scope 1 and 2 target ambitions are in line with a 1.5°C global temperature trajectory.; ; Find more details in the section “GHG emissions & energy” of our annual Sustainability Report 2022

  Covid-19 recovery

  During the recent stages of the pandemic Thinkproject executed a full risk assessed plan which we would be happy to share.; ; As an inclusive organisation the following principles were observed with regular messaging:; ; - Establishment of full virtual working capability, leading to an employee’s choice of virtual or home working today; - Office closures where relevant, advisory for client office visits; - Full COVID measures and associated advice e.g. sanitiser stations, social distances arrangements and limitations to office attendance; - Regular messaging of government advice and associated employer advise; - Regular risk assessment of office and employee risk at managerial / operation level; ; With these in place Thinkproject has experienced a relatively minor impact from COVID19 and has continued to work effectively with its customers. Choices of virtual, office or homework still remain to promote flexibility and wellbeing amongst our staff and we continue to monitor government advice to minimise customer impact and to ensure we adhere to safe working practice for our employees.; ; Our continuing support for equality and economic equality based upon efforts to include, upskill, educate and mentor people returning to work, seeking greater opportunity extends to COVID recovery and we will work with customers as necessary to identify and support such opportunities to people and communities affected by COVID. During the recent years of the pandemic, Thinkproject have proven our capability to deploy, implement, deliver, and support our solutions digitally and remotely ensuring minimal disruptions through the recent period of pandemic measures.; ; Find more details on pages 74 and 75 of our annual Sustainability Report 2022

  Tackling economic inequality

  To help tackle economic equality Thinkproject can support in-work progression and skills development which may be valuable to later employment opportunity, entrepreneurship or to the growth of new organisations.; ; Thinkproject can discuss the provision of in-contract work placement for individuals to work alongside our own staff as a work placement during our delivery to our customers to enhance skills and experience leading to further employment and opportunity. These can be specifically targeted to disadvantaged individuals, in low skills areas or high growth sectors such as information technology.; ; We can discuss the potential provision of training and mentoring to address skills gaps and help with skills and experience that may lead to additional qualification for the attendee helping to raise economic equality and skills within the contract locality.; ; Thinkproject would be happy to discuss these opportunities with our customers, discussing how we can work with customers to influence staff, suppliers, customers and communities through the delivery of contracts to support Policy Outcome, e.g. engagement, co-design/creation, training and education, partnering/collaborating, volunteering as recommended within The Social Value model.; ; Our company recognizes the profound impact that economic disparities can have on communities and society as a whole. Each of our locations is empowered to manage efforts to benefit their local communities through volunteer days, donations, or fundraising activities. Recently, our team has been involved in a number of activities. Our volunteers were able to learn all about woodland maintenance with Gloucestershire Wildlife Trust. Through our partnership with AccXel Construction School, we are delivering modules for the next generation of construction experts. By embedding these principles into our operations, we not only demonstrate our dedication to corporate social responsibility but also contribute to building a more inclusive and sustainable future for everyone.

  Equal opportunity

  Thinkproject stands for equal opportunities. Through collaborative conversations with our customers, we can actively facilitate employment, retraining and return-to-work. Our management and executive team can spearhead initiatives, offering volunteer work, professional introductions, and mentoring sessions. By sharing our experience and best practices, we can help people overcome barriers to employment or education. In addition, Thinkproject is committed to promoting economic equality through comprehensive measures aligned with the objectives of the tender. By recognising the paramount importance of diverse and resilient supply chains, we can help foster environment where startups, SMEs, and VCSEs thrive. ; ; In addition, we can provide mentoring and work experience functions during project delivery, encouraging immediate skills development and leadership. In addition, Thinkproject can support job progression and upskilling, promoting equal opportunities for future employment. We can offer internships, enabling individuals to work alongside our staff and gain invaluable experience during project delivery. ; ; Committed to transparency, we are open to working with our customers to demonstrate our own equal opportunity practices and work together with them to promote this as a social value outcome.; ; Find more details in the sections “Training on a digital skillset” and “Diversity&inclusion” of our annual Sustainability Report 2022

  Wellbeing

  We are committed and invested in our sustainability efforts which focuses on People as well as Planet and Prosperity. Our wellbeing is primarily focused on people and as one of the UK 2023 Great Place to Work Certified companies, Thinkproject will be happy to share the idea of our employee wellbeing initiatives that will be directly applicable to the workforce (Find our certificate here https://www.greatplacetowork.co.uk/certified-company/1569464). We actively:; ; - Support health and wellbeing - including physical and mental health - in the workforce by provision of annual Headspace subscriptions; - We promote social activities for inclusion such as team-building themed social events.; - Thinkproject have dedicated policies communicated through mandatory educational training to promote wellbeing, health and safety at work and whilst working at home / an alternative offices.; - Thinkproject employees are also encouraged to seek wellbeing for themselves and others externally and as such are allocated 2 days per year to spend on social value focused initiatives. For example our staff could support community assistance via initiatives such as but not limited to Help for the Homeless, Shelter, Food Banks/Canteens or Tree Planting activities.; ; More info can be found in the section “Employee Well-being” of our annual Sustainability Report 2022

Pricing

• Price: £5 to £100 a user a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info.tpuk@thinkproject.com. Tell them what format you need. It will help if you say what assistive technology you use.