ACTUALISED LIVING LIMITED

Local Risk Management System

Zone Standard- Minerva is a secure, cloud-based NHS risk, incident and compliance management platform. It supports LFPSE v6 reporting and PSIRF-aligned workflows, enabling consistent triage, investigation, actions, learning and governance. Configurable modules, role-based access and audit trails support trust-wide adoption, interoperability and measurable patient safety improvement outcomes.

Features

• Incident and patient safety event management (LFPSE-aligned)
• PSIRF-aligned triage, response pathways and learning capture
• Risk register and controls management
• Complaints, PALS and feedback management
• Claims and litigation case management
• Real-time dashboards, KPIs and board-level reporting
• Action tracking with ownership, deadlines and assurance evidence
• High availability, backup, and disaster recovery capabilities

Benefits

• Real-time dashboards and reporting
• Secure remote access via web browser
• Role-based access control (RBAC) and permissions
• Full audit trails and activity logging
• Automated notifications and escalations (email/in-app)
• Data import/export and bulk upload tools (e.g., migration support)
• Powerful reporting and triangulation of data sets
• High availability, backup, and disaster recovery capabilities

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at deliveryteam@actualisedliving.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

872480067398649

Contact

Mark Nottingham
+447711556629
deliveryteam@actualisedliving.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Zone Standard - Minerva is a cloud-hosted service and therefore requires a reliable internet connection and access to a modern, supported web browser. Service use is dependent on the availability of the hosting environment and any third-party services used for authentication, email delivery, or integrations. Customer organisations must maintain appropriate local network access, device security, and user account management. Data migration and integrations are subject to the quality, format, and availability of source data and third-party APIs. Some configuration changes may require agreed change control and scheduled release windows.
• System requirements:
  • Stable broadband internet connection
  • Modern web browser installed.
  • No hardware installation required.
  • Supported desktop/laptop OS (e.g., Windows 10/11, macOS current)

User support

• Email or online ticketing support: Yes
• Support response times: Our response times are designed to provide fast, reliable support for all users of Minerva. Standard support queries are acknowledged promptly, with most issues addressed within agreed service-level targets. Critical incidents receive immediate attention, and high-priority cases are escalated to the technical team without delay. Routine requests, such as configuration changes or usage questions, are typically resolved within standard business hours. For clients opting into enhanced support packages, extended hours and faster turnaround times are available. Our aim is to ensure smooth, uninterrupted service with clear communication and predictable, dependable response times.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide a standard support service to all customers at no additional cost. Support is delivered via email and covers technical incidents, account queries, onboarding guidance, and general troubleshooting.; ; All customer enquiries are logged and triaged based on issue severity to support timely resolution. The Supplier applies consistent response handling for all customers and does not offer tiered or paid support packages.; ; Support requests are managed by the Supplier’s central support team, with escalation to engineering teams where appropriate. The Service does include a dedicated Account Manager.Customers receive coordinated updates and clear communication throughout incident resolution in line with the Service Definition.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a fully supported onboarding process to ensure users adopt the LRMS smoothly and confidently. This includes guided remote setup, online training sessions, and comprehensive step-by-step user documentation covering recording, reviewing, and exporting notes. Each client is assigned an onboarding lead who manages configuration, environment setup, and user access, ensuring the service is tailored to organisational workflows. Ongoing digital support, help resources, and our colleague compliance dashboard help maintain user confidence, engagement, and adherence to information-governance requirements throughout the service lifecycle.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats:
  • Virtual Tours
  • In-platform guidance
  • Knowledge-base articles
  • Tutorial Videos
• End-of-contract data extraction: At contract end, we provide customers with a secure, complete export of all their data in an agreed standard format (e.g., PDF, DOCX, JSON, or CSV). Exports are delivered via a secure, time-limited download link or secure file transfer (SFTP) depending on customer preference.; All data extracts are fully auditable, and we work with the customer to confirm receipt before any deletion occurs.; ; Once the client confirms successful transfer, data is securely deleted from our private-cloud environment in line with the agreed Data Sharing Agreement (DSA) and retention policy, with a deletion certificate provided for assurance.
• End-of-contract process: At the end of the contract, we follow a structured and fully governed off-boarding process. We provide a complete, secure export of all customer data in agreed formats (PDF, DOCX, JSON or CSV) via a time-limited secure download link or SFTP, with no additional charges for data extraction. Once the customer confirms successful receipt, we perform secure data sanitisation in line with ISO 27001, and the agreed Data Sharing Agreement (DSA). All deletions are verified, logged and auditable. No extra costs are incurred for standard off-boarding
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Zone Standard - Minerva provides the same core functionality on mobile and desktop, including case capture, review, tasking, reporting, and audit trails. The desktop service is optimised for high-volume administration and governance work (configuration, complex workflows, bulk actions, detailed reporting and dashboards). The mobile service is optimised for on-the-go use (rapid event capture, simplified forms, quick approvals, notifications, and secure access with device-friendly controls). Where configured, mobile may present a streamlined interface and reduced screen-density views for usability rather than reduced capability.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Zone Standard - Minerva is delivered through a secure, web-based interface with a modern, responsive layout. Users access role-based dashboards that surface their caseload, alerts, tasks, and key KPIs. Navigation is organised by modules (e.g., incidents, risks, actions, claims, complaints), with consistent page structures for searching, viewing, and updating records. Forms use guided fields, validation, and configurable pick-lists to standardise data capture. Context panels show status, ownership, chronology, and audit history, while embedded reporting provides filters, charts, and export options. The interface supports accessibility best practice, configurable branding,
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We have undertaken accessibility and usability testing to validate Minerva’s interface for users who rely on assistive technology. This has included structured test sessions using screen readers (e.g., NVDA/JAWS) and keyboard-only navigation to confirm logical focus order, operability of menus, forms, and dialogs, and the availability of clear labels, headings, and error messages. We have also reviewed colour contrast, text resizing/zoom behaviour, and the accessibility of common workflows such as search, record creation, task updates, and approvals. Findings are logged, prioritised, and remediated through our standard QA and release process, with regression re-testing before deployment.
• API: No
• Customisation available: Yes
• Description of customisation: Zone Standard - Minerva can be customised through a combination of role-based configuration and user-level preferences. Access and permissions can be tailored by job role, team, service line, or site so users only see the modules, records, and actions relevant to them. Dashboards can be configured with KPI tiles, charts, and task lists, with default views set by role and, where enabled, per user. Data capture can be aligned to local policy by configuring forms and fields, including mandatory and conditional logic, validation rules, and standardised pick-lists. Workflows and automation can be adapted to reflect Trust processes, including triage routes, approval steps, escalation rules, SLAs, notifications, and action planning. Users can also create saved searches and custom list views, build and schedule reports, and define export templates to support operational and governance reporting. Branding and terminology can be configured to match organisational standards, and the user experience can be streamlined through single sign-on and integrations such as ESR where required.

Scaling

• Independence of resources: We prevent “noisy neighbour” impacts through scalable hosting, workload control, and continuous monitoring. Minerva runs on load-balanced, horizontally scalable infrastructure so user demand is spread across multiple application instances and capacity can be increased to absorb peaks. Tenants are logically isolated and we apply resource governance—such as connection pooling, request throttling and, where appropriate, per-user/per-tenant rate limit, so no single user or process can consume disproportionate resources. Reporting and other background jobs are scheduled and prioritised to protect interactive performance, with caching for common dashboards. We monitor latency, throughput, errors and database performance with alerting and proactive remediation.

Analytics

• Service usage metrics: Yes
• Metrics types: Minerva provides operational and governance service metrics via role-based dashboards and reports. Metrics include volumes and trends (incidents, risks, complaints, claims), timeliness and SLA compliance (triage, response, closure times; overdue actions), workflow performance (stage durations, queue backlogs, approvals), and data quality (mandatory field completion, validation exceptions, duplicates). Governance metrics include harm/severity distributions, themes and classifications, recurrence, action completion and effectiveness, and closure rates. Assurance metrics cover audit trails, user activity, record changes, and access logs, plus submission/status metrics where integrated. Reports are filterable, realtime, can be specifically scheduled and exported.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: We provide a complete export of all customer data in the formats agreed during onboarding (e.g., PDF, DOCX, JSON, CSV). Data is packaged securely and delivered via a time-limited encrypted download link or secure file transfer (SFTP), depending on customer preference. All exports are fully auditable, and receipt is confirmed with the customer before any data is removed from our environment. No additional costs are charged for standard data-export activities.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • PDF
  • DOCX
  • JSON
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • PDF
  • DOCX

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Zone Standard - Minerva is provided with a Service Level Agreement (SLA) for availability of 99.9% per calendar month, excluding planned maintenance windows that are communicated to users in advance. Availability is defined as the ability for authenticated users to access the Minvera product and its core functionality.; ; Service uptime is continuously monitored using automated monitoring tools. Availability calculations exclude scheduled maintenance, emergency security actions, customer-side connectivity issues, and force majeure events.; ; If monthly availability falls below the 99.9% SLA, customers are eligible for service credits applied to their next invoice. Credits are calculated as a proportion of the monthly service fee, based on the level of availability not achieved. Service credits represent the sole financial remedy for failure to meet the availability commitment.; ; Customers can request an SLA review and applicable service credits within an agreed timeframe following the affected month. Incident notifications and post-incident reports are provided to ensure transparency and allow customers to validate service performance.
• Approach to resilience: Minerva is designed for resilience using Microsoft Azure and is hosted only in the UK (and where applicable the wider EEA). The service is deployed on Azure’s highly available regional infrastructure, using load balancing and horizontal scaling to maintain performance during peaks and to tolerate component failure. Azure regions consist of multiple datacentres connected by low-latency networks, and (where enabled for the chosen region/services) we use Availability Zone capabilities to reduce the impact of a single datacentre outage. Data protection is supported by automated backup and recovery processes, with backups provided through Google Cloud services and stored in UK/EEA locations in line with our hosting and data residency commitments. This approach aligns with the UK government/NCSC Cloud Security Principle on Asset protection and resilience.
• Outage reporting: When an outage is identified and confirmed, our support team sends an initial email to all affected users, outlining the nature of the issue and confirming that an investigation is underway. This first notification ensures users are informed promptly and understand that the incident is being actively addressed. Throughout the duration of the outage, we continue to provide regular email updates to maintain transparency and support operational planning. These updates include the current status of the investigation, progress made by the engineering team, any available workarounds to minimise disruption, and expected recovery timelines when they can be reasonably estimated.; ; Once normal service has been fully restored, we issue a restoration email confirming resolution, summarising the impact, and describing the actions taken to return the system to stable operation. This provides clear closure and reassurance that the issue has been resolved. Where it is helpful to the organisation, we can also provide an optional post-incident summary via email. ; ; This summary outlines the root cause of the outage, the technical or operational factors involved, and the preventative measures implemented to reduce the likelihood of similar incidents in the future, supporting continuous improvement and accountability.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to Minerva management interfaces and support channels is controlled using role-based access control and least-privilege principles. Administrative consoles are restricted to authorised personnel only, protected with MFA, strong password policies, and conditional access controls. Privileged access is time-bound and approved, with separate admin accounts and segregation of duties between operational support and configuration administration. Support channels (service desk, ticketing, remote sessions) require identity verification before discussing or changing customer data, and sensitive information is shared only via approved secure methods.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow a full suite of information security policies aligned with ISO 27001, GDPR, and the UK Data Protection Act 2018. Our policies cover access control, encryption, secure development, vulnerability management, incident response, change management, business continuity, and supplier assurance. Compliance is overseen through a clear reporting structure: frontline teams follow operational procedures, line managers oversee adherence, and the Information Security Lead reports directly into senior leadership for governance and risk oversight. Policy compliance is continuously monitored through our Colleague Compliance Dashboard, which tracks training completion, access reviews, audit actions, and policy acknowledgement. Regular audits, monitoring, and structured reporting ensure all policies are followed consistently across the organisation.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Zone Standard- Minerva follows controlled configuration and change management aligned to ITIL and secure SDLC. All components are uniquely identified, version-controlled, and tracked from request through build, test, release, and retirement, supported by an asset/configuration inventory for production (ownership, classification, patch level, lifecycle status). Changes are raised as formal change requests, risk-rated, peer reviewed, and promoted through segregated environments via CI/CD with approvals and release notes; emergency changes use expedited route with retrospective review. Security impact is assessed at triage and pre-approval, including data handling, access control, secrets/encryption, vulnerability scanning, and baseline compliance checks, with testing and auditable evidence retained.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We operate a risk-based vulnerability management process across application, infrastructure and third-party components. Potential threats are assessed through continuous vulnerability scanning, dependency/SBOM review, secure code analysis, configuration baseline checks, penetration test findings, and threat modelling for material changes. We triage by severity and exploitability and deploy patches via controlled CI/CD: critical/high issues are prioritised for urgent remediation, with fixes deployed as soon as safely validated; lower-risk items are scheduled into planned releases. Threat intelligence is sourced from vendor advisories (e.g., Microsoft/Azure, Google), NCSC/NHS guidance, NVD/CVE feeds, and security monitoring/alerting from our hosting platforms and tooling.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Zone Standard - Minerva uses protective monitoring to detect and respond to security events across the application and hosting layers. We identify potential compromises through centralised logging and alerting for authentication anomalies, privilege changes, suspicious access patterns, configuration drift, malware indicators, and unusual system or database activity, alongside integrity and availability monitoring. Alerts are triaged by our team using documented runbooks to validate, contain, and remediate. Incidents are severity-ranked with critical alerts investigated immediately and contained as quickly as possible, with stakeholder communications and post-incident reviews completed.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We operate a structured incident management process that includes predefined procedures for common events such as service interruptions, performance degradation, and security-related alerts. Incidents are logged, triaged, and prioritised based on severity and impact, following a standard workflow to ensure timely investigation and resolution. Users can report incidents directly to our support team via email, providing details of the issue and any supporting information. Throughout the incident, we maintain communication with affected users, issuing updates as required. Once resolved, we provide an incident report on request, summarising the root cause, actions taken, and any preventative measures introduced to avoid recurrence.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 3%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 7%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 12%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Thursday 6 November 2025
• What the ISO/IEC 27001 doesn’t cover: All elements covered as part of the Statement of Applicability
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Friday 22 August 2025
• What the ISO 9001 doesn’t cover: All quality elements are covered, also noting we are also working towards ISO 13485 which is Quality Management for Medical devices.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 53673ebf-92eb-416a-9712-f13d13606015
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 60f1bd00-0fc3-4425-bf5c-c6dcd58b9658
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at deliveryteam@actualisedliving.com. Tell them what format you need. It will help if you say what assistive technology you use.