Amey Consulting

Virtual PMO

Our virtual PMO solution is a cloud-based digital platform designed to reduce project delivery costs, enhance visibility while dramatically enhancing project oversight. Our PMO thought leaders and hands-on benefit assurance ensure clients have peace of mind and surety on delivery.

Features

• Standardised project playbook embedding consistency with value-for-money principles
• Capture essential processes, templates, resources and facilitate collaborating delivery teams
• Accountability, absolute transparency and defined stage gates assuring milestone delivery
• PMO support across project lifecycle, problem definition to benefits delivery
• A training tool to share organisational knowledge and guidance
• Empower teams to proactively identify, assess and mitigate risks
• Build from standardised template systems to speed up implementation
• Augment your team with on-hand consultants including P6/PowerBI expertise
• Map business processes, not just project delivery frameworks
• Industry and process agnostic

Benefits

• PMO more powerful with less resource, reduce delivery cost overnight.
• Configurable to any business process, for example MSP, PRINCE2, Agile.
• Reduced cost of training with material accessible to all, always.
• Rapid implementation, scalable size (including support) for cost effective solutions.
• Gets teams and organisations working consistently and efficiently.
• Share with stakeholders to drive buy-in and alignment.
• Benefits assurance through a structured and governed approach.
• Provides an audit and assurance trail, with clear task ownership.
• Draw upon consultant expertise from across industry, as required.

£443.00 to £2,212.00 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ameyaatenders@amey.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

872857815076134

Contact

Taryn Hide
07969217999
ameyaatenders@amey.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: The type of service Amey offers (eg email, ticketing, phone) and service level agreements (SLAs) (eg working hours, out of hours) will be discussed on a case-by-case basis for specific projects.
• System requirements: Latest Browser

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: The type of service Amey Consulting offers (eg email, ticketing, phone) and service level agreements (SLAs) (eg working hours, out of hours) will be discussed on a case-by-case basis for specific projects.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Amey's delivery team, led by the Service Delivery Manager, will manage support. We will work with you to understand your service requirements and create a service design document. On full completion and sign-off, a range of options will be available for consideration, based on the needs and requirements of your organisation.; ; The support levels we provide are tailored to your requirements, however our default support levels include:; ; • P1: Critical for issues with an immediate quantifiable and significant commercial effect on your business; • P2: Major for issues with an immediate but not significant effect on your business; • P3: Minor for issues with a moderate effect on your business; • P4: Low for issues with a low effect on your business; • Service Request for a recurring standard request without prioritisation.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Train the trainer/super user training
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Online for easy access data can be extracted to Excel or CSV files
• End-of-contract process: User access ceases but client IP is maintained for 12 months, there are no additional costs at the end of the contract

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: Yes
• What users can and can't do using the API: Access from any browser, web and mobile
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can introduce their naming and branding conventions under agreement as well as customising palettes and schemes. Only super users can customise to certain levels and deeper customisation is carried out under agreement.

Scaling

• Independence of resources: Monitoring and load balancing

Analytics

• Service usage metrics: Yes
• Metrics types: User last login, activity logging
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: There is export functionality in the platform, or this can be done by request after the account closure as long as it is within 12 months
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats: PDF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 0.9999
• Approach to resilience: UK based cloud service with UK based cloud back up for full resilience
• Outage reporting: Email and in-app notifications

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: SSO
• Access restrictions in management interfaces and support channels: Access control functionality, support channels are open
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Description of management access authentication: SSO

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: CE+ and SOC2 Self Assessment
• Information security policies and processes: N/a

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Planning & identification version control and baselining Change Control configuration status accounting audit and review
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Identification, Prioritisation, Remediation and Reporting. Details available to clients on request
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Available to clients on request
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Full incident management process available on website or on request

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Amey’s Environment, Social and Governance (ESG) Strategy is core to how we do business. The strategy outlines our key environment goal: to accelerate the change to a resilient and low carbon future, which aligns with PPN 06/20’s ‘fighting climate change’ theme, and focuses on four priorities to ensure effective stewardship of the environment:; • Decarbonisation and energy efficiency; • Nature positive; • Infrastructure resilience; • Net Zero organisation.; Amey’s Science-Based Targets and Net Zero ambitions have been set at corporate level. Each of our business units provides mandatory reporting of the carbon they have saved in each financial year so this can be collated across the business and published. Our progress against targets, together with carbon reduction initiatives we have implemented, are published in our Carbon Reduction Plan as required by PPN 06/21 and show savings of 1,4663,071 tCO2e – a 65% reduction against our 2019 baseline. Amey is committed to being Net Zero by 2040 and our direct energy procurement has been 100% green since 2020. Our 2024 commitments include our transition to electric and alternatively sourced vehicles, plant and equipment, and targeting: ; • 6% reduction in GHG emissions Scope 1 and 2 (compared to 2023 levels); • 25% commercial vehicles (cars and LCVs) transitioned to EV (currently at 7%); • 25% of strategic suppliers will have, or are working towards, a Science-Based Target; • Agreement and implementation of our measurement mechanism, and baseline for biodiversity; • Assessment and application of Science-Based Nature Targets for the business.; Amey Consulting will reduce vehicle movements on this Framework through improved planning of works/service delivery and flexible working, with increased use of technology. Where business travel is deemed necessary, no fully petrol or diesel company vehicles will be used by our Framework employees.

  Covid-19 recovery

  We recognise that COVID-19 has hit the least privileged the hardest. As a business, our ambition is to contribute to the most vulnerable in our society. In July 2020, we partnered with social enterprise Ethstat and South London charities, to package and distribute 16,000 face coverings to our employees across the UK, employing 18 homeless or unemployed people for two days.; Our employees are given two paid days per year (known as Social Impact Days) to work with a charity or community project (this can be split up and undertaken as hours if required). To help local communities manage and recover from the impact of COVID-19, we will encourage staff working on a commission on this Framework to use this time to understand local needs and how best to influence recovery, and volunteer accordingly.; In 2020, our teams focused their volunteering efforts to support the challenges associated with the pandemic. In May 2020, we donated 90,000 items of personal protective equipment to UK care homes. In June 2020, we celebrated Volunteering Week, shining a spotlight on our COVID-19 volunteers and supporting others to get involved.

  Tackling economic inequality

  We prioritise engaging and developing our people. In April 2020, we began paying the Real Living Wage, raising the pay of 3,000 employees. 100% of direct employees are now being paid the Real Living Wage, which we are also paying to approximately 1,000 temporary workers. By paying the Real Living Wage, we have committed to paying our people the right amount year-on-year, in line with annually-calculated rates that reflect the rising cost of living. We continue to explore options for extending the Real Living Wage, encouraging our supply chain to meet these minimum standards.; Our continuous learning and development offerings make us an employer of choice, retaining people and skills for the future. We support young people to access/understand the workplace, creating future industry leaders. We continue to deliver our early careers programme, offering various opportunities (eg placements, apprenticeships (covers intermediate, higher and advanced), degree apprenticeships). We offer ‘Chat and Learns’, where students aged 14-18 request a 30-minute virtual career talk with our employees. For G-Cloud 13, we will have 5% apprentices and 10% graduates as part of the team working on Framework commissions. In 2023, Amey welcomed 12 interns, working with the 10,000 Black Interns programme, fostering diversity, providing opportunities for aspiring professionals from black backgrounds and reaffirming our commitment to building an inclusive workforce and promoting industry equality.; ; Evidence:; The Core Valley Lines (CVL) run along three remote Welsh valleys, where businesses, public sector facilities and households struggle with slow/unreliable/overpriced broadband services, often delivered via copper cables. By introducing high-capacity fibre cables that exceed CVL’s operational requirements, extra capacity is used to offer fast, resilient broadband to non-rail, railway-adjacent customers.; ; We recognise our modern-day slavery and human trafficking responsibility. We have a robust, zero tolerance approach to Modern Slavery Act 2015 non-compliance in our business or supply chain.

  Equal opportunity

  Amey’s inclusive recruitment policy uses online platforms and bespoke partnerships to attract diverse candidates, breaking down barriers to entry and securing a diverse set of skills and expertise to solve client problems. Our ReStart programme provides structured 12-week, paid placements in engineering, environmental, or digital roles for candidates looking to restart their career or transfer their existing skills into the infrastructure sector.; Providing a modern and flexible workplace where all employees can thrive, we observed a marked improvement in retention in 2023, with attrition down nearly 4%. We safeguard employee retention and support career development through Continuous Performance Management (informal, frequent conversations, ensuring prompt feedback and support) and our Progression Framework, facilitating timely career advancement and individual ownership of progression.; Our people manager and diverse leadership training programmes enhance employability and ensure cohesive well-run teams. These include multicultural and women’s leadership programmes, and affinity groups to support our employees, including women@amey, Pride, multicultural, neurodiversity and armed forces networks. We embed consistent leadership behaviours and provide mentoring, coaching and individual budgets for bespoke training needs.; ; Evidence; We have worked with Renaisi Transitions, enabling skilled people who have needed to come to the UK as refugees to re-enter the workplace.

  Wellbeing

  We empower our people to prioritise their health and wellbeing. Our growing network of 174 Wellbeing Ambassadors (WAs) and Mental Health First Aiders (MHFAs) offer support to our employees – they are trained to identify, understand and help someone who may be experiencing a mental health issue, alongside our Employee Assistance Programme (EAP). The EAP, provided by Health Assured, offers a range of free services to Amey employees and their immediate families. This includes a confidential counselling and information line available 24/7, 365 days a year to provide expert guidance and counselling. The EAP also offers guidance covering topics such as mental health and wellbeing, legal matters, childcare, elderly care and finances. We will ensure that we have WAs accessible for all people on the contract whether that be through reach back support on smaller contracts or directly on the contract for larger projects. ; In 2020, we introduced Wellbeing Wednesday, highlighting the importance of individuals taking time out to look after their own wellbeing. Under G-Cloud 14, we will promote Wellbeing Wednesdays and host monthly wellbeing check-ins for the duration of each call-off.; Our initiatives will shift from reactive wellbeing support to integrating wellbeing into core business activities. The aim is to improve employee, organisational and societal wellbeing. As part of our strategy, we will align our wellbeing initiatives more closely with our commitment to inclusion and social value. We believe this will help us become a responsible employer of choice. This includes completing mental health risk assessments and continually reviewing our wellbeing policy to ensure that it meets the needs of our teams. ; ; Evidence; In March 2023, we retained our Investors in People (IiP) double Gold accreditation, illustrating how we are a modern and progressive, people-focused business, giving enhanced support in social value, inclusion, flexible working and wellbeing.

Pricing

• Price: £443.00 to £2,212.00 a unit a day
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ameyaatenders@amey.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.