Anaplan Ltd

Anaplan PlanIQ™

Anaplan PlanIQ™ is a time series forecasting tool
that combines Anaplan’s Connected Planning platform with Amazon’s Machine Learning (ML) capabilities, artificial intelligence (AI) and deep learning algorithms to generate accurate forecasts.

Features

• One platform to drive integrated business planning
• Multiple data integration options to centralise data
• Real-time reporting and dashboards for visual insight
• Dynamic time, versions, hierarchies, and scenarios
• Prediction quota tracker
• Anaplan Prophet Algorithm
• Multivariate linear regression (MVLR)
• Built on Hyperblock technology
• Artificial Intelligence (AI)
• Machine Learning (ML)

Benefits

• Solve planning challenges across the business with business user–owned models
• Get granular insights and monitor real-time metrics to pivot quickly
• Remain agile with Anaplan’s flexible modelling engine
• View plans across the business at aggregate and detailed levels
• Reduce costs and risks by eliminating spreadsheets
• Improve business outcomes leveraging predictive analytics
• Users can streamline data integration by linking models and plans
• Leverage apps to expedite planning and increase time to value
• Compare different dimensions of your business in real time
• Test more scenarios, find correlations, and pinpoint new trends quickly

£50,000.00 to £750,000.00 an instance a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.ireson@anaplan.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

873069410476793

Contact

Chris Ireson
+447765362254
chris.ireson@anaplan.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Can run on any HTML5 compliant browser
  • Excel/Power Point Add-in requires Windows 8 or newer.
  • Does not require installation of any other software or plug-ins
  • Excel/Power Point Add-in requires Office 2013 or newer.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Anaplan provides 24/7 support as standard through the below channels. Customers may submit support cases to Anaplan through: E-mail, Live Chat, Telephone Anaplan recommends telephone reporting for the quickest response and allocate responses based upon the below severity levels: 1 Fatal : 2 hours 2 Severe Impact: 4 hours 3 Degraded Impact: 16 hours 4 Minimal Impact: 24 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Anaplan's webchat facility enables users to speak directly with a support agent 24x7.
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: Anaplan offers two levels of support, both 24x7. The HyperCare packages take our standard platform support to the next level. These offerings combine model builder support, as well as a suite of proactive resources—to help promote adoption of the Anaplan applications. The standard support package offers: 24/7 platform support desk• Platform uptime and performance issue handling Single sign-on (SSO) setup support• and general platform inquiry support. The Hypercare offering includes: Priority queuing of support cases Quarterly end-user feedback interviews•. One-on-one model-builder support . Logging, reporting, and suggested prioritisation of end-user enhancement requests and defects. Bi-Annual application health check; covers usability assessment, performance testing, technical model health analysis, and report•. Monthly application performance reporting•. Daily application performance monitoring
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Anaplan clients are supported through a large Ecosystem of Anaplan Partners providing dedicated consultancy. In addition to on-site consultancy, clients are trained on all aspects of model building and become self sufficient by the end of the consultancy engagement. Additionally, Anaplan Partners run training courses to support the implementation and clients can get access to on-line courses, supporting documentation and access to a wealth of knowledge through the Anapedia within the Anaplan Community.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: During the thirty (30) day period following termination or expiration, Anaplan will grant a reasonable number of Authorised Users access to the Anaplan Service for the sole purpose of retrieving Client Data. Thereafter, Anaplan will delete Client’s account, including Client Data, from Anaplan’s site unless legally prohibited. These Authorised Users will be able to utilise Anaplan’s standard export functions to retrieve data.
• End-of-contract process: At the end of the contract, Anaplan will deactivate the Client’s account. There is no additional charge for this process as we allow 30 days for the client to access their data.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: You can operate various Anaplan features on a range of mobile devices. Anaplan is available for both IOS and Android. You can: Work with dashboards, with the exception of Dashboard Designer. Work with modules, with the exception of Blueprint mode and formula editing. Operate the Contents tab. Operate the Users area of the Settings tab, but not other settings
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: You can interact with the data in your models using Anaplan's RESTful API. This enables you to securely import and export data, as well as run actions through any programmatic way you desire. The API can be leveraged in any custom integration, allowing for a wide range of integration solutions to be implemented. Completing an integration using the Anaplan API is a technical process that will require significant action by an individual with programming experience.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can build their own models within Anaplan provided they have the appropriate builder licence rights

Scaling

• Independence of resources: Anaplan runs each customer in their own dedicated workspace with sufficient resource allocated to them. In addition, we follow a model design of best practice ensuring optimal use of system resources and provide scalable workspaces for customers to manage current and future demand

Analytics

• Service usage metrics: Yes
• Metrics types: Anaplan provides an online summary of the service level over a defined period and can provide a more detailed report of performance over a specific historical period on request.
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Exports from Anaplan can be performed directly via the user interface or via standard or configurable integration methods. Exports can be completed in industry standard formats including Excel, CSV, TXT and PDF by appropriately authorised end users.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel
  • Txt
  • PDF
  • CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Excel
  • Txt
  • CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: During the Subscription Term, Anaplan shall maintain a Service Availability Percentage at or above 99.5% for a given calendar month. Service Availability means the ability to login to the Anaplan Service (production site) and, once logged in, the ability to launch a model, input data, perform calculations, and import/export data via Anaplan’s documented APIs (taking into account potential service interruptions or degradation arising from import, export and processing of large data sets, simultaneous requests on the same data sets by different users, complex calculations, or other use of features performing in a manner consistent with the Documentation). Clients remedy for Anaplan’s failure to meet the Uptime Target in a month is as follows: (a) for the second month of an Availability Failure in a rolling six (6) month period, Client will be eligible for a credit of five percent (5%) of Client’s monthly user and workspace fees for the applicable month ; and (b) for the third or more months of an Availability Failure in a rolling six month period, Client will be eligible for a credit of ten percent (10%) of Client’s monthly user and workspace fees for the applicable month
• Approach to resilience: Details of this resilience is available on request, but customer tenants are assigned to hardware dynamically based on availability
• Outage reporting: Public dashboard and email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Anaplan customers are in fully control of data access. Anaplan staff do not have access to customer data in any capacity unless access is provided by the customer. Access to underlying infrastructure requires appropriate authorisation, a specific VPN client and profile, SSH PKI, and RSA two-factor authentication
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: MSECB
• ISO/IEC 27001 accreditation date: 8/3/2022
• What the ISO/IEC 27001 doesn’t cover: Certification scope available on request
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 27/04/2018
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Documentation is available upon request.
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC 1 Type 2
  • SOC 2 Type 2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Anaplan operates internal Information Security Management Systems, certified to ISO27001, ISO27017 and ISO27018 standards. Details can be shared upon request

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Anaplan’s change management process is defined within ISMS policies. Components are tracked as per these policies. All changes are released under strict controls and subject to a weekly CRB meeting and approval by relevant staff and management.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Anaplan follows vulnerability management processes and procedures that include continual scanning, monitoring and logging, identification of vulnerabilities, ranking of vulnerabilities, prioritisation of remediations by severity and re-testing. All changes required by vulnerability remediations follow standard change management processes as defined within internal ISMS procedures
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Anaplan uses various industry leading monitoring and alerting tools for monitoring of hardware & software performance, network, memory and disk usage, log-file analysis and other key metrics. Technical Operations personnel are automatically alerted in real time if serious anomalies are detected. These and other tools also provide summary reports on a daily, weekly, or periodic basis. Responses to compromises and incidents are defined within Anaplan’s ISMS policies
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: The Anaplan ISMS is aligned with ISO 27002 and ISO 27018 standards for event and incident management. Aspects of our Incident Response program are tested in SOC 2 Type 2 audits twice per year. Should a security incident occur, Anaplan will communicate relevant details to affected Customers via email and via Anaplan’s publicly available status web pages, where applicable

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity

  Fighting climate change

  Anaplan conducts business in an environmentally responsible and sustainable manner, and we are committed to complying with all applicable environmental laws and participating in voluntary disclosures in support of our corporate objectives. We are committed to helping our customers meet their environmental, sustainability, and corporate social responsibility objectives as a Software-as-a-Service supplier.; The Nominating & Governance (NOMGOV) committee oversees and periodically reviews the Environmental & Social Governance (ESG) activities and programs of the Company and advises the Board on ESG matters.

  Tackling economic inequality

  At Anaplan, our shared purpose is to help our customers, people, and communities advance their potential and thrive as their authentic selves to drive change. This starts with creating a diverse, inclusive, and equitable workplace where kindness, intentionality, and transparency are core to how we operate and where all people feel they belong. ; ; Building an equitable and inclusive culture that reflects the diverse global communities where we work, live, and serve is fundamental to our business success and central to our values. We believe that each of us are the owners of our culture, and we must recognize and act on systemic injustices and be a part of the change.; ; We invest in programs and initiatives that help us embed inclusivity, equality and a sense of belonging into every aspect of our business and ecosystem. This includes:; ; We have expanded to seven Employee Resource Groups, which bring together employees with shared interests, experiences, and characteristics for discussions, development, and networking.; ; Anaplan for All is a free training and job placement support program for individuals from historically underrepresented communities, including Black, Latinx, veterans, LGBTQ+, and refugees. We partner with Correlation One to train and mentor individuals to become certified Anaplan model builders and then help them earn high-paying jobs in the Anaplan ecosystem.; ; Our inclusive values are reflected in our employee benefits including equitable family care and family forming benefits such as gender-neutral parental leave, caregiver leave, backup child and adult care, fertility care and adoption services support. We offer employees expanded mental health benefits and company-wide, paid days off for wellbeing.

  Equal opportunity

  At Anaplan, our shared purpose is to help our customers, people, and communities advance their potential and thrive as their authentic selves to drive change. This starts with creating a diverse, inclusive, and equitable workplace where kindness, intentionality, and transparency are core to how we operate and where all people feel they belong. ; ; Building an equitable and inclusive culture that reflects the diverse global communities where we work, live, and serve is fundamental to our business success and central to our values. We believe that each of us are the owners of our culture, and we must recognize and act on systemic injustices and be a part of the change.; ; We invest in programs and initiatives that help us embed inclusivity, equality and a sense of belonging into every aspect of our business and ecosystem. This includes:; ; We have expanded to seven Employee Resource Groups, which bring together employees with shared interests, experiences, and characteristics for discussions, development, and networking.; ; Anaplan for All is a free training and job placement support program for individuals from historically underrepresented communities, including Black, Latinx, veterans, LGBTQ+, and refugees. We partner with Correlation One to train and mentor individuals to become certified Anaplan model builders and then help them earn high-paying jobs in the Anaplan ecosystem.; ; Our inclusive values are reflected in our employee benefits including equitable family care and family forming benefits such as gender-neutral parental leave, caregiver leave, backup child and adult care, fertility care and adoption services support. We offer employees expanded mental health benefits and company-wide, paid days off for wellbeing.

Pricing

• Price: £50,000.00 to £750,000.00 an instance a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.ireson@anaplan.com. Tell them what format you need. It will help if you say what assistive technology you use.