Fordway

Azure Virtual Desktop Management

Fordway’s Azure Virtual Desktops Operations and Management ensures comprehensive support for Azure VDI, Azure infrastructure, desktop configuration and security. Pro-active management is via dashboards and alerting to ensure environment is running smoothly. Monthly meetings and reports will highlight and mitigate issues. Continuous Service Improvement will be applied

Features

• Operation and Management of Azure Virtual Desktop estate
• Align virtual desktop performance and service levels with business needs
• Unique AVD environment with network security and appropriate connectivity
• Patching and Updates performed automatically
• 24/7/365 service monitoring and support
• Operational dashboards on key components
• Host pool creation and management
• Backups of configurations and devices to agreed policies and retention
• Performance monitoring and user experience management
• Fast provisioning/support with no on-site re-builds

Benefits

• Ensure your Virtual Desktop Environment delivers real business benefits
• 24/7/365 service support and management
• Optional 24/7/365 security management available
• Independent operation and management, working for clients best interests
• Experienced personnel, with real-world business/strategy/technical knowledge
• Enhances Zero Trust Networking with no data on devices
• Higher performance as applications, data and user all in cloud
• Multi-years of operating various virtual desktop solutions
• Automatic updates and patching of machines in downtime
• Third party add-ins/management for really complex requirements (e.g. Citrix)

£5.00 to £50.00 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@fordway.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

873099297527376

Contact

Richard Blanford
01483 528200
tenders@fordway.com

Planning

• Planning service: Yes
• How the planning service works: Fordway have standard engagement documentation and migration templates which will be utilised as part of the service definition, service set uop and service operation. All implementation run to our PRINCE2/Agile project management process. Ongoing operational management and support is provided to ISO20000 certified ITIL v4 processes and ISO27001/017/018 certified CE+ assured security management.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Azure Virtual Desktops
  • Windows 365 Desktops
  • VDI/DaaS
  • Citrix VDI

Training

• Training service provided: Yes
• How the training service works: The training service is tailored to the buyer and dependent on the service provided
• Training is tied to specific services: Yes
• Services the training service works with:
  • Azure Virtual Desktops
  • Windows 365 Desktops
  • VDI/DaaS
  • Citrix VDI

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Fordway will review the current desktop estate, plus the usage of devices for work. Then determine the best type of virtual desktop solution to deploy. Fordway will build the infrastructure, manage the migration and cut over the existing desktops and policies to the new virtual desktops. Also training the users on how to use the new services, from any device. Fordway will also improve the security posture whilst configuring the virtual desktop solution.; ; Fordway can operate and manage the entire virtual desktop infrastructure on behalf of the customer, ensuring pro-active dashboards and reporting/alerting and issues being raise/resolved by our 24/7/365 service desk.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Azure Virtual Desktops
  • Windows 365 Desktops
  • Citrix VDI
  • VDI/DaaS

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Services are operated to ITIL best practice and audited against ISO20000. Services are secured against CIS and Cyber Essentials Plus best practice, meet OFFICIAL and OFFICIAL-SENSITIVE Government security classification and audited to ISO27001:2013, ISO27017 and ISO27018

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Security Monitoring and Event Analysis
  • PSNA approved security hosting and design
  • List N (Nuclear) Certified organisation and facilities
  • Security incident remediation
  • Security baselining and testing
  • Continual Security Service Improvement
  • Virtual CISO service
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Fordway have a wide rage of hosting, software and support services which include:; IaaS, PaaS, DaaS; Fordway Cloud Security Services,; Fordway Cloud Security Management; Fordway Cloud Architecture Management; Fordway Cloud Service and Integration Management (SIAM); Fordway Cloud Identity Management; Fordway Cloud Service Management; Fordway Backup and Service Continuity; Fordway Azure IaaS Operations and Management; Fordway SQL DB Management; Fordway Virtual Desktop Management; Fordway Microsoft 365 Enterprise Management; Fordway Cloud Patch Management; Fordway Microsoft 365 Subscription Management

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1 incident 24 x 7, 15 minute response. ; Priority 2 incident 24 x 7, 1 hour response Priority 3 incident 12 x 5, 4 hour response.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: All service components in ITaaS have specific SLAs with an overall service availability dependent on the services selected and integrated. All services are monitored and secured with manned support and response 24 x 7 x 365 from our UK SOC. Core services are supported with a Service Delivery Manager plus technical account management where applicable.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISOQAR
• ISO/IEC 27001 accreditation date: 14/03/2022 (recertification) original certification March 2008
• What the ISO/IEC 27001 doesn’t cover: ISO27001/27017/27018 Scope of certification available on request
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • List N (Nuclear Industry)
  • PSN Code of Conduct and Compliance
  • PAS555
  • NHS IGSoC
  • ISO27017
  • ISO27018

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Moving to Cloud hosted services reduces consumption as AVD environments run at 70 - 80% utilisation and can be shut down when not needed compared to always on, on-premise services which average 25 - 30% utilisation

Pricing

• Price: £5.00 to £50.00 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@fordway.com. Tell them what format you need. It will help if you say what assistive technology you use.