Oyster IMS

Intapp Collaboration – Secure Collaboration and Information Management Software

Intapp Collaboration is a software solution designed to support secure collaboration, information sharing, and document management across teams and organisations. The platform enables users to work together on documents and information while maintaining appropriate controls, governance, and oversight and provides a structured environment for managing shared information.

Features

• Secure collaboration and information sharing
• Centralised management of shared documents and content
• Role-based access controls and permissions
• Version control and activity tracking
• Metadata and search capabilities to support findability
• Support for information governance and compliance requirements
• Integration with common productivity and business systems
• Configurable workflows and collaboration spaces
• Audit logs and reporting to support assurance and oversight

Benefits

• Improved collaboration across teams and organisations
• Better control over shared and sensitive information
• Reduced risk of unauthorised access or data leakage
• Increased visibility and accountability for information use
• Support for compliance, audit, and governance activities
• Improved productivity through structured collaboration
• Scalable solution suitable for organisations of different sizes
• Reduced reliance on email and unmanaged file-sharing tools

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@oyster-ims.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

873382486440302

Contact

Josef Elliott
0207 199 0620
info@oyster-ims.com

About your service

• Service categories:

  Applications

  Content workflow and management

  Content services

  • Enterprise Content Management Applications
  • Content Sharing and Collaboration Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Intapp Collaboration is an extension service for SharePoint On-line services that delivered as a provider hosted app (in Azure), or as a dedicated cloud service where a specific cloud service is preferred.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: Microsoft 365 Online or SharePoint 2019 on-premise

User support

• Email or online ticketing support: Yes
• Support response times: 5 days per week, 8 hours per day phone coverage (9am - 5pm GMT/BST, Monday through Friday, Intapp local time. In support of services outlined in our Support and Maintenance Agreement, Intapp will endeavour to respond to service related incidents and/or requests submitted by the customer within the following time frames:; Within 1 working day for issues classified as Severity 1.; Within 2 working days for issues classified as Severity 2.; Within 5 working days for issues classified as Severity 3.; Within 10 working days for issues classified as Severity 4.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard:; 3rd Line; Advanced trouble-shooting and diagnostics. Reproduction of issue in support environment. Suggest resolution or workaround for known or new issues. Escalation to 4th line as appropriate.; ; 4th Line; Product development or software maintenance team, development of fixes where necessary.; ; This service is included in the software subscription; ; Enhanced support:; Enhanced support provides assistance (incident based) to help customers triage issues related to the use of the software in the broader environment (e.g. how it interacts with SharePoint configuration that is unique to the customer). Incidents can be called off, and if an incident is caused by a non-conformance in the Intapp software it is not counted towards incidents used. Enhanced support incidents are purchased separately and can be called off during the term of the software subscription.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Intapp provide tailored training and comprehensive user and administration documentation for each software offering. The Intapp service is highly configurable, and we offer services to assist organisations to configure the systems to meet the specific requirements of an organisation. Quick reference guides (QRGs) on Intapp Documents are also available.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Intapp Documents does not store any data, all data including configuration is stored in the SharePoint systems that are being utilised, therefore there is no data to be extracted from the Intapp Documents service.
• End-of-contract process: At the end of the contract the Intapp service will be disabled, however since no content is stored, users do not lose access to their content which is stored in the SharePoint systems/services to which Intapp is connected. Users can continue to access their matter content via standard SharePoint UI.
• Documentation accessibility standard: WCAG 2.2 AAA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile service is via browser only which provides access to the matter workspaces via a web interface, windows components for accessing the service are not available on mobile.; Email filing can be carried out on mobile devices using the native Outlook application.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AAA
• Description of service interface: Our service is integrated seamlessly into SharePoint's service interface.
• Accessibility standards: WCAG 2.2 AAA
• Accessibility testing: Microsoft has completed extensive testing against EN 301 549 9.
• API: Yes
• What users can and can't do using the API: Intapp provides a Rest API which is published via Swagger; This is a Rest API, and a test facility is provided in the administration UI.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The administration UI provides for extensive configuration and customisation. This includes customisation and configuration for hierarchy of case activity types, naming conventions, templates, metadata, provisioning, security, Statuses and more, Customisation and configuration is available to authorised users using the administrative interface. This can also include JSON for customised provisioning. Authorised users can also customise/configure the SharePoint structures and templates.

Scaling

• Independence of resources: The service can be either a multi-tenanted or a dedicated service. The multi-tenanted service is deployed on Azure and the service is highly scalable and can also be replicated (we can control which service instance any particular customer attaches to at any time). We monitor the service on a continuous basis and can switch customers to an alternative service instance is there is a likelihood of a specific instance.

Analytics

• Service usage metrics: Yes
• Metrics types: Intapp provide (on request) a list of users that activate the software, activation occurs monthly where an activated type license is utilised.; ; Note that the majority of activity is on the SharePoint systems and it is likely that metrics are available from the supplier hosting those systems.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Intapp

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Other
• Other data at rest protection approach: This is not applicable as the service does not store any data (all data is stored on SharePoint and subject to the connected SharePoint system's protection. Typically the SharePoint system will be in Microsoft's Office365 of another GCloud supplier's data centre environment.
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: The Intapp Documents service does not host any data (all data including configuration data is held on the SharePoint system(s) being utilised by the customer. These systems will have their own Data export approach which can be utilised. All configuration is held in standard SharePoint structures (sites/lists/similar) which can be exported using standard tooling. Intapp does provide an export tool that exports the configuration which can then be re-imported to another system.
• Data export formats: Other
• Other data export formats:
  • This is not applicable (all data held in SharePoint)
  • Intapp configuration is exported as a JSON schema
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Data imports: N/A - all imports are to SharePoint
  • Intapp configuration, imported from a JSON schema
  • Existing matters from another system: Excel / CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Where the multi tenant service is utilised on Azure this reflects the Azure availability levels. There are service credits available should the service fail to meet monthly uptime metrics 99.5 (10%) or 98.5% (25%), see the service T's and C's.
• Approach to resilience: The service is deployed either on Microsoft Azure or on a platform of the customer's choice. The resilience will depend on the specific service utilised. For Azure we deploy to multiple instances which have specific resilience measures associated with the deployment and which can fail over in the event that a particular instance is unavailable.
• Outage reporting: The service is continuously automatically monitored, and if requested we can provide automated service outage notification by email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: This service is a client service that utilises the authentication used by the cloud services to which it connects. Access to the service is controlled by the environment in which it is deployed and this can include the above authentication mechanisms.
• Access restrictions in management interfaces and support channels: This is not applicable as this is a client deployed service which connects to cloud services that are subject to their own access restrictions.
• Access restriction testing frequency: Never
• Management access authentication: Other
• Description of management access authentication: This is not applicable as we use the underlying authentication of the host SharePoint system

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: CyberSecurity+ Working towards ISO27001
• Information security policies and processes: The Intapp Documents service does not hold customer data and does not provide any access to customer data negating any specific requirement to deal with information security around customer data. Our internal processes mean that any data that is provided by customers is securely stored in our Microsoft 365 systems, and security around our operational systems (e.g. our source code, support and other systems) are managed under regimes developed over time by our experienced development team.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The Azure service is a cloud service that is managed by Intapp with updates regularly applied. They operate multiple environments to allow early adopters access early in the lifecycle. Only when a version has been operational without issue on the early adopter service is it made available on the broader service. Customers can access release documentation prior to the service being updated. The service is in the vast majority of cases 100% backwards compatible. A full history of changes is tracked in our in house development systems and a full release notes history available to customers.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: This is not applicable as this is a client deployed service which connects to cloud services that are subject to their own Vulnerability management approaches. The client software utilises standard mechanisms for accessing connected cloud services (API's) which are subject to the vulnerability management approach of the connected cloud services.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: This is not applicable as this is a client deployed service which connects to cloud services that are subject to their own protective monitoring approaches.
• Incident management type: Supplier-defined controls
• Incident management approach: This is not applicable as this is a client deployed service which connects to cloud services that are subject to their own Incident management approaches.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7%
• Between £1,000,001 and £2,500,000: 7%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 7533d418-4b87-49d6-a058-c00b3f3611ea
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@oyster-ims.com. Tell them what format you need. It will help if you say what assistive technology you use.