COLLECTIVE MINDS RADIOLOGY LIMITED

Collective Minds Platform

Collective Minds Radiology is a healthcare collaboration company, providing services in collaboration, education and research. We offer a secure GDPR compliant platform enabling radiologists, radiographers, researchers and other healthcare professionals to share, discuss and process diagnostic images with other medical professionals worldwide

Features

• A secure online environment to share anonymised patient images
• Built in clinical grade DICOM image viewer
• Browser access from multiple device types
• Scalable storage solution for medical images
• Education tools for virtual distributed learning
• Research tools to manage reader studies to clinical trials
• Online community of radiologists, radiographers and researchers

Benefits

• Discuss, collaborate and manage patient cases securely
• View clinical images online with access to image manipulation tools
• Ease of access and availability to the platform service
• Build a secure and accessible repository of clinical images
• Build and deliver online courses and examinations
• Conduct reproducible and repeatable imaging research
• Enable multi-institution collaboration across national and international borders

£25 to £500 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rebecca@cmrad.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

874073404306257

Contact

Rebecca Johnson
07340126490
rebecca@cmrad.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The service is accessible through an up to date browser and does not support Microsoft Internet Explorer. Browsers supported include Google Chrome, MS Edge, Mozilla Firefox and Apple Safari
• System requirements:
  • Compatible Browser - Chrome, Edge, Safari, Firefox
  • Internet connection - minimum 15-20Mbps

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We target same day response. All first responses are within 24 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Email support - support@cmrad.com; We provide support for all application related issues, but not for customers' hardware or IT infrastructure issues
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide online help from the home page of www.cmrad.com (registration is required), where both videos and written guides can be found. In addition we provide remote training using a video client from appropriately trained and qualified members of staff. We can also provide onsite training as part of the start-up phase of a deployment
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Users are in control of the data they upload, share and remove from the Collective Minds platform. At the end of the contract the user can delete their uploaded cases themselves and request us to delete their user data.
• End-of-contract process: All data uploaded by the user can be deleted by themselves at the end of the contract. Users can also delete their profile from the system at the end of the contract, although maintaining a profile does allow free access to the Global Community. There is no charge for this. For data that has been added to a case on the CMRAD platform e.g. annotation, there may be a charge for providing this annotated data back to the user, although give the age of our company, this has not been requested yet.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile application allows a subset of the full desktop functionality. Users are able to view and comment on cases within the Collective Minds global community and also premium education groups of which they are a member. Some more advanced functions e.g. uploading a case, is not currently possible through the mobile application
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: We have an auto-scalable system that allows us to increase our processing and memory capacity automatically

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Education service: Currently, it is not possible for users to extract their data. However, they can download the responses from a Quiz; ; Research service: TBC
• Data export formats: CSV
• Data import formats: Other
• Other data import formats:
  • DICOM
  • PDF
  • JPG / JPEG
  • Video files

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Education service: We provide system access 24x7; ; Research service: In addition, research clients may request us to agree to a dedicated SLA
• Approach to resilience: We have a disaster recovery plan in place. More details are available on request
• Outage reporting: This is currently being worked on by our company

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Every action in our platform is based on roles. Only users with specific roles can access to our support channels
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: Externally audited IT security vs data/patient privacy risk

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Basic aspects of Collective Minds' information security policy:; - Ensuring the confidentiality, integrity and availability of the information.; - Comply with all applicable legal requirements.; - Have a continuity plan that allows you to recover from a disaster in the shortest possible time.; - Train and educate all employees on information security.; - Properly manage all incidents that have occurred.; - All employees are informed of their safety duties and obligations and are responsible for fulfilling them.; - Communicate

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We are following the guidelines within the Medical Device Regulations (MDR)
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Vulnerability management is built into our product development procedures. We run automatic scans every minor release, typically every 2-3 months, confirmed by our system tests. Additionally we run manual "hire a hacker" penetration tests annually as part of our IT security audits
• Protective monitoring type: Undisclosed
• Protective monitoring approach: We have multiple layer of threat detection and monitoring in place. Most importanly:; - AWS WAF filtering all incoming trafic and logging and detecting rouge behaviour. e.g. bot nets are typically stopped in this layer; - AWS Shield rouge/abnormal activity detection. e.g. would stop and log a brute force login attempt; - Automated and manual vulnerability scans and penetration tests. Manual tests are performed once per year, automated tests are continuously applied.; - log monitoring and review are part of the post-market surveillance and operations activities.
• Incident management type: Supplier-defined controls
• Incident management approach: Described in our Issue management procedure, data breach procedure and post-market surveillance procedure.; Base process is inspired by and compliant with MDR medical device processes (issues management, CAPA, etc).

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  Improving the capabilities to collaborate and improve the wellbeing of patients and healthcare staff, by simplifying the possibility to collaborate and improved diagnoses.

Pricing

• Price: £25 to £500 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free account with premium access. Possibility to trial the service in full including basic application training.; ; 30 - 90 days free of charge, subject to terms

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rebecca@cmrad.com. Tell them what format you need. It will help if you say what assistive technology you use.