OXFORD CONSULTANTS FOR SOCIAL INCLUSION LIMITED

Local Insight

Local Insight is a user-friendly platform that brings together more than 1,600 small-area datasets, covering a range of socio-economic themes to support with targeting and evaluating local services. Provides maps, data visuals, dashboards and area profile reports for all standard and user-defined areas.

Features

• 1600+ neighbourhood level datasets (OA, LSOA, MSOA)
• Interactive choropleth maps displaying LSOA, MSOA, Ward and LA data
• Create custom geography for analysis, all data instantly aggregated
• Interactive and customisable HTML/MS Word area profile reports
• Customisable data dashboards
• Upload your own point location data and organisational datasets
• Access 5,000 open source historical data sets using the API
• Public instances of Local Insight available
• Explore a library of community assets
• Training and full technical support included

Benefits

• Map, compare and report on your local communities with ease
• Carry out bespoke analysis for any area type
• Be confident you're using consistent and up-to-date data
• Build a culture of evidence-informed decision-making
• Tailor outputs to your needs
• Generate presentation ready reports in seconds
• Focus on the right areas through quick and clear comparisons
• Add local context by mapping your key assets
• Encourage self-service by your users and avoid bottleneck
• Stream line work flows using the Datastore API

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@ocsi.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

874349341631867

Contact

Luke Murray
01273457640
info@ocsi.co.uk

About the service

• Service categories:
  • Application Development and Deployment
    • Analytics and business intelligence
      • Location and geospatial data management and analytics
        • Location and geospatial data management and analytics
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: For optimum performance, use a desktop machine.
• System requirements: Supported web browser

User support

• Email or online ticketing support: Yes
• Support response times: Our goal is to respond to requests within one working day. Emails and calls received out of office hours will be responded to on the next business working day.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• AI chatbot: No
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: N/A
• Onsite support: No
• Support levels: Technical support is provided as part of the subscription cost. This includes a training session, online Help Centre, a webinar programme and email / phone/ web chat support. We provide an account manager to each organisations that can support you in getting the most value out of your subscription.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Each new organisation that subscribes will have an initial onboarding call with an account manager to support in any initial set up. Following this, there will be a full training session for all interested individuals, held virtually. There is also a regularly updated online help centre, a monthly email update and a monthly webinar programme.
• Service documentation: Yes
• Documentation formats: HTML
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: We are in the process of an accessibility audit with the intention of meeting WCAG 2.2 AA guidelines wherever possible by the end of 2026. Users can feedback challenges for the support team to customise any support materials.
• End-of-contract data extraction: The only user data that we hold is service location data, which is uploaded as a list of postcodes. Users can download this at any time from within the tool.; ; Users are also able to download any reports they have generated from within the tool.; ; We do not store raw data when users upload their own organisational datasets, this is aggregated on import and therefore users will not be able to extract the raw data for data protection reasons.; ; We remove user data at the end of the contract in line with our data retention policies.
• End-of-contract process: Local Insight is an annual subscription product. We contact clients 4 - 6 weeks ahead of the contract end date to confirm whether they are continuing with the subscription.; ; For those that do not wish to continue, there are no additional costs associated with ending the contract (although normal termination terms apply). At the end of a contract, we will disconnect access to the tool. We will keep the account open, but not active, should the users decide to renew the subscription at a later date. However we will remove the individual users from the organisation in line with our data retention policies.; ; If a client has a public facing version of the tool, this will be taken offline.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Some functionality is limited and loading times can be slower.
• Service interface: Yes
• Description of service interface: Users interact with the main functionality of the service through a standard web page, including access to data imports, exports, mapping, and user/group management.; ; For in-depth reports, users can view reports online in HTML format and/or access Word documents through this web page, which are then downloaded locally to their device.
• Accessibility standards: None or don’t know
• Description of accessibility: We are in the process of an accessibility audit with the intention of meeting WCAG 2.2 AA guidelines wherever possible by the end of 2026.
• Accessibility testing: N/A
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Users can set up the Datastore API through the Local Insight platform if they have Group Admin access. Setup involves generating an API key, then using the built-in query builder to select indicators, time periods and geographic areas. The tool generates ready-made API queries that can be copied into Power BI, Excel, Python or other BI tools, allowing users to automatically pull Local Insight data into their own systems.; ; The Datastore API is read-only. Users cannot make changes to Local Insight data through the API. Any changes or transformations happen outside of Local Insight, for example by refreshing dashboards, combining Local Insight data with internal datasets, or updating visualisations in BI tools.; ; There are some limitations. Only Group Admins can access the API, and usage is capped at 20 MB per month under standard access, with larger exports using more allowance. Unlimited API usage is available as a paid add-on.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Users can customise the platform in several ways. They can choose which datasets are displayed on Maps and create their own custom areas using a range of methods. Reports are flexible, allowing users to select which themes are included, and for an additional cost, organisations can commission bespoke report themes. Users can also tailor the services by importing their own data to sit alongside Local Insight data. Organisations using the Public Site service can apply their own branding and custom URL. Access can be controlled by choosing which modules are available to users and which are restricted. Users can also control types of users to dictate individual access.

Scaling

• Independence of resources: We are able to adjust the processing power of our servers in response to service demand.

Analytics

• Service usage metrics: Yes
• Metrics types: For users that subscribe to a public facing tool, we provide monthly usage stats from Google Analytics. Clients can request which usage stats they are sent.; ; As standard, Group Admins can access statistics on who is using the system, including total number of log-ins and last log in date.
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Never
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Users are able to upload the location of their services. They can export this data at any time through the tool.; ; Group Admins can export a list of all users and contact details from the organisation as a CSV.; ; There are options to be able to export the open data available as part of the tool, in the form of CSVs and reports.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Active monitoring of Local Insight including working and non-working days. We will restart within 1 day if services fail to respond during working hours.; ; OCSI’s liability for any losses suffered as a result of any breach of service level agreement, contract or negligence is strictly limited to the price paid for the services OCSI provide.; ; Full copy of the service definition and the Terms and Conditions are available upon request.
• Approach to resilience: This information is available upon request.
• Outage reporting: We communicate any outages through email communications to users & information banners within the software.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: There are three user access levels for Local Insight; Group Admin, Power User and View Reports. Each of the different user levels is able to access different levels of information, with Group Admins having the highest level of control. Group Admins assign the user access level for other users within the organisation.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Defined by hosting provider
• Information security policies and processes: Based on the HMG Standard No.1 Business Impact Levels1 we have assessed Local Insight at Business Impact Level 0, ie IL0.; ; Local Insight is delivered with information assurance and security levels appropriate for IL0.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Local Insight is a continually developing platform, with new releases and bug fixes released every two weeks using agile processes. Each release undergoes a series of validation and security testing.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We use daily monitoring reports on network and service activity, any potential threats are escalated to high priority immediately.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use daily monitoring reports on network and service activity.; ; Any potential compromises are escalated to high priority immediately.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: No
• Incident management approach: Users can report incidents via email or over the phone. Each incident is responded to individually. Security incidents are immediately prioritised as high priority.; ; We communicate any security issues and their resolution to all clients via email.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Full access to a Local Insight account for two weeks. OCSI holds the right to deny access to particular features during the trial process.
• Link to free trial: https://localinsight.org/book-a-demo/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 8ae1f5e0-9d10-402d-a4f4-30bc0ba38ba8
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: Ff0fb3d0-a04f-43db-9871-d02a8d45e7b7
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@ocsi.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.