ANEXSYS LIMITED

DSARs and FOIA Requests Made Easy (Data Management)

Our platform streamlines Data Subject Access Requests (also called SARs or DSARs) and Freedom of Information (FOI/FOIA) requests for UK GDPR and Data Protection law compliance. Automation and AI enable automatic data discovery and redaction of personal information. This approach eliminates manual effort and improves auditability, allowing 90% faster processing.

Features

• Automated end-to-end process management for all DSAR and FOIA requests.
• AI-driven discovery and classification eliminate the need for manual processing.
• Automated remediation actions include redaction, encryption, deletion, and quarantine controls.
• One-click redaction across data sets accelerates final production output.
• Fully compliant and secure cloud hosting.
• Simplified identity verification uses robust, secure, industry-recognised methods.
• Analyse and scan across SharePoint, databases, filesystems and the cloud.
• Batch redaction, coding, and highlighting capabilities streamline rapid compliance review.
• Search and export personal data quickly to fulfil requests promptly.
• Predictive coding and concept clustering accelerate review of large datasets.

Benefits

• Speed through high volumes of information up to 90% faster.
• Maintain a complete, auditable log of requests and fulfilment actions.
• Save substantial review time and gain measurable efficiencies.
• Single view of workload and the status of all requests.
• Secure workspaces and data segregation protect sensitive and classified documents.
• Identify, report, and resolve regulatory privacy and security violations promptly.
• Repeatable processes increase response quality, supporting robust compliance standards.
• Reduce mundane, repeatable, high-frequency activities using advanced automation technologies.
• Improve defensibility of process and disclosures, reducing potential reputational damage.
• Blends automation and AI with intuitive human oversight.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@anexsys.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

874649262329711

Contact

Rob Crowley
07527 384 123
tenders@anexsys.com

About the service

• Service categories:
  • Application Development and Deployment
    • Data management
      • Database management systems
        • Document-Oriented Database Systems
      • Data integration and intelligence
        • Data Ingestion and Transformation Software
        • Dynamic Data Movement Software
        • Data Quality Software
        • Data Access Infrastructure Software
        • Composite Data Framework Software
        • Master Data Intelligence Software
        • Metadata Management Software
        • Data Archiving and Information LifD-Cycle Management
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: RelativityOne is designed to ensure continuous updates and stability with minimal impact on users, employing structured weekly, monthly and annual cycles. Operating System and application patches are applied weekly, without service interruption. The monthly upgrade window is on a Sunday from 4am to 4pm GMT. The platform may be inaccessible during this time. Typically, significant changes take less than four hours. Administrators can refer to the Release Notes and What's New panel within the platform for detailed information on planned downtime, new features, enhancements and fixes.
• System requirements:
  • Recommended 8GB of RAM (minimum 5GB) for optimum performance.
  • All common screen resolutions between 1366x768 and 2560x1440 are supported.
  • Any currently supported Windows OS running Google Chrome
  • Any currently supported Windows OS running Edge v79+ (Chromium-based)
  • Any currently supported Windows OS running Firefox
  • Any currently supported Mac OS X supporting Safari
  • Any currently supported Mac OS X supporting Chrome
  • Any currently supported Mac OS X supporting Firefox

User support

• Email or online ticketing support: Yes
• Support response times: Our core support hours are Monday to Friday, 08:30 to 18:30. Users can log support requests using our ticketing facility 24/7. Outside of office hours, we typically provide an initial response to support requests within three hours in the evening, with overnight requests actioned the following day. We also offer enhanced support hours covering weekends and bank holidays by prior arrangement.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Anexsys delivers supplier support through a structured system featuring dedicated client teams, clear escalation routes, and measurable Service Level Agreements (SLAs) for response and resolution. Our team will support you from scoping and data collection to the processing, review and production. Our complete onboarding process ensures we understand your needs from the outset. You will have direct access to our security-cleared technical project managers. They all have extensive experience, and a large technical team supports them. Our support team can assist with more complex tasks such as creating layouts, search term reports, applying analytics functionality, and creating productions. We will seek your approval for any additional costs for completing complex tasks. Our Head of Public Sector serves as the primary point of contact and account manager. This role is responsible for client success, managing contract governance, tracking budgets and ensuring clients maximise the services offered. Contract governance and ongoing relationship management are led through the processes of our Strategic Client Solutions (SCS) team. The SCS team provides proactive service management, including biannual reviews, monthly reporting (such as storage usage reports and budget tracking) and making technology recommendations.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our onboarding process starts with a kick-off meeting where we agree on the ordering and engagement process, key contacts, timelines, design templates and workflows, define security arrangements and agree on milestones. We also analyse existing skills within your team and determine what levels of training will be required. We then arrange online or face-to-face training using dummy data. We support all our training with comprehensive user guide documentation. We also support each new case with its own engagement process. With any new case, a scoping call will be required to determine data sources, sizes, whereabouts, and requirements specific to the case, such as de-duplication and search criteria. We will use previously agreed, bespoke templates to set up your new workspace, applying case-specific adjustments as required. We will also provide further training on the specific workspace at this stage so that reviewers are introduced to their case-specific data and workflows. Our in-house Relativity Certified Trainers (RCTPs) deliver mobilisation training and feature updates. They ensure that training is role-specific and meets Relativity's high standards. They routinely deliver Relativity Certified Administrator (RCA) training to client administrators, so ensuring that client organisations can be fully self-sufficient in their use of Relativity.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats: MP4
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: We discuss the accessibility requirements of your user base with you and agree on bespoke solutions for every contract. Following these discussions, our existing documentation can be adapted or new documentation created, keeping the audience's accessibility needs in mind. The platform natively supports browser-level accessibility features such as high contrast displays and large fonts. This can be supported through user-level configurations, such as implementing dark mode for light sensitivity or changing highlight colour sets for colour-blind users. While the core vendor documentation is in English, we routinely enhance and customise client-specific documentation, including instructions, presentations and videos, translating these to meet the needs of non-native English speakers. For video content, our integration with AWS Transcribe offers automatic subtitling capabilities for audio and video files. Written documentation can be offered in large fonts and/or high-contrast formats to support those with visual impairments. We use multiple media types in our knowledge transfer programmes, so providing users with the ability to choose the medium that is most accessible for them.
• End-of-contract data extraction: We offer various closure options. We can export the entire database, including all the files and transmit these via sFTP. Data can then be restored in the future if required. Similarly, we can export the documents with the agreed metadata on an encrypted hard drive. Finally, we can delete all data. We also have options for the source data initially supplied for processing. Such source data can be stored for an agreed period, copied and returned, or deleted from our systems. We will only delete the data from our servers once you have confirmed that you can access your archive. We use forensically sound deletion processes, rendering data irretrievable from our systems.
• End-of-contract process: Our case closure letter, issued in advance, outlines all available options and associated costs clearly. Options such as archiving, exports or extended data storage are priced on a sliding scale based on case size, providing visibility of what is included and what may incur additional charges. Deleting all project data from our systems is free of charge, and once completed, we provide a formal certificate of destruction for your records. ; Our case closure letter, issued in advance, outlines all available options and associated costs clearly. Options such as archiving, exports or extended data storage are priced on a sliding scale based on case size, providing visibility of what is included and what may incur additional charges. Deleting all project data from our systems is free of charge, and once completed, we provide a formal certificate of destruction for your records.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: RelativityOne's mobile app for iOS allows users to view and code documents on the go from an iPad or iPhone, as well as access documents, folders, and saved searches from their devices. Users' coding decisions are instantly reflected in RelativityOne. Documents can also be prepared, secured, accessed, searched and referenced offline. Users can also share documents and saved searches with other RelativityOne users. RelativityOne's mobile app allows authorised users to manage users, groups, and workspaces. For peace of mind, the application requires a 6-digit passcode, Touch ID or Face ID, and RelativityOne login credentials. The application supports two-factor authentication.
• Service interface: Yes
• Description of service interface: Relativity is a fully cloud-hosted platform that supports document reviews worldwide, from extensive inquiries and complex legal cases to focussed document reviews such as Data Subject Access Requests (DSAR) and Freedom of Information Act Requests (FOIA). You can customise the workspaces and workflows to suit the needs of each review, and we provide full reviewer training from introductory to super-user levels. The interface is intuitive and designed with the needs of non-technical operators in mind, with easy-to-use document viewing and coding panels, together with batching functionality that presents prioritised queues of documents to the reviewing team.
• Accessibility standards: None or don’t know
• Description of accessibility: RelativityOne is partially compliant with WCAG 2.1 AA guidelines. Relativity is focused on expanding accessibility. RelativityOne's most recent VPAT saw a substantial improvement from our previous assessment. Additionally, RelativityOne has developed a formal internal accessibility policy that is incorporated into our software development lifecycle that includes automated tooling to identify new accessibility issues.
• Accessibility testing: Relativity offers extensive assistive technology support, leveraging both native platform capabilities and browser-level features, complemented by custom configurations provided by Anexsys. Relativity supports screen readers, relying on compatibility with browser functionality and industry-standard software such as JAWS, NVDA (for Windows in Chrome or Firefox), and VoiceOver (for Mac). Anexsys has experience advising clients to install these screen-reading tools to support reviewers with visual impairments, allowing them to continue their work without modifying their workflow. Additionally, Relativity is compatible with Braille display compatibility, high contrast displays, and large fonts. Specific accessibility needs can be addressed through custom platform configurations. Anexsys can implement settings triggered by user profile flags, such as enforcing dark mode for individuals with light sensitivity or changing highlight colour sets for colour-blind users. The platform also supports screen magnifiers and adjustable zoom levels through standard web browser functionality. For users with hearing impairments, Anexsys can insert a mandatory transcription and captioning process that precedes the review of audio-visual media. Furthermore, Relativity provides strong support for keyboard navigation through system and customisable shortcuts, ensuring the platform is navigable without a mouse.
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Relativity is the only review platform with an open and extensible API, offering exceptional flexibility for integration and customisation. This capability enables organisations to seamlessly connect Relativity with legal review, case management, analytics, and other external systems, ensuring smooth workflows and greater efficiency. Anexsys's UK-based, SC-cleared team works closely with clients to unlock the full potential of these features, creating tailored solutions that meet specific requirements. As a trusted Relativity partner with deep public sector expertise, we combine technical capability with practical experience to deliver solutions that add real value. Through the Relativity API and our bespoke development services, we help clients streamline processes, integrate advanced functionality, and achieve greater efficiency across eDisclosure projects. Our approach ensures flexibility, security, and innovation tailored to your needs. Our standard offering includes exclusive in-house tools. Just one example, Image Viewer, significantly improves the review of image files by presenting images in a thumbnail grid. Image Viewer allows users to identify relevant items and auto-tag those that are not quickly. Image Viewer is more than ten times faster than the native process and incorporates machine learning to suggest auto-completions for image descriptions. Such targeted innovation consistently saves our clients significant time and effort.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Relativity offers extensive flexibility for customisation, enabling tailored solutions for complex matters. Users can customise workflows, tagging and coding layouts, and permissions at the user, folder, and document levels. Beyond the core platform, we deliver proprietary enhancements and integrate other technologies to support both structured and unstructured data, creating unique workflows that meet evolving requirements. We customise our service by configuring Relativity and, where needed, by our team of experts delivering bespoke development. While administrators can manage day-to-day adjustments, our specialist team works closely with you during onboarding and throughout the case lifecycle to ensure a seamless, personalised experience. We provide comprehensive training to empower your team with the knowledge of Relativity’s customisation capabilities. Our experts guide users through available options, best practices, and hands-on implementation, ensuring they can confidently adapt workflows, layouts, and security settings. Our support enables your organisation to maximise flexibility and tailor solutions to evolving needs.

Scaling

• Independence of resources: RelativityOne offers significant elasticity and burstable capacity. RelativityOne commits to keeping up with performance during peak times by increasing server capacity and adapting its infrastructure. RelativityOne is designed to support thousands of simultaneous users without any performance degradation. It is built on Microsoft Azure cloud, which benefits from elasticity, scalability and security, giving you significant efficiency and performance advantages over on-premise solutions. RelativityOne has committed that its users will always have the latest, most up-to-date software from a service, functionality and security measures standpoint, running on a vast global infrastructure.

Analytics

• Service usage metrics: Yes
• Metrics types: The platform provides flexible reporting tailored to your needs, covering everything from high-level project statistics (e.g., data volumes processed and documents in review) to granular metrics (e.g., pages reviewed per hour or decision overturn rates). Reports can be delivered graphically and numerically via dashboards, with bespoke scripts for alerts and user-friendly insights. In addition, our Strategic Client Solutions (SCS) team specialises in creating custom reports and delivering any additional metrics beyond standard offerings, ensuring complete visibility of service usage.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: RelativityOne, by Relativity LLC

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data export is managed securely and in line with case and user requirements. User permissions strictly govern the ability to download documents, reports, or print content, and case manager approval is required before enabling these features. For large-scale exports, our team can handle these process or end-users can be guided through how to complete these in-house. Exported data can be delivered via Secure FTP for electronic transfer or provided on encrypted physical media, which can be collected or couriered as needed.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Concordance DAT file (standard legal export)
  • PDF (Single Page and Multi-Page)
  • Natives
  • Text files
  • Images (JPG, TIFF, PNG, etc)
  • Media formats including MP3, MP4 and WAV
  • XML
  • Platform-specific archive formats
  • Image Loadfile (OPT)
  • Loadfile Formats (CSV, HTML, TXT)
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Concordance DAT file (native, text and metadata files)
  • CSV, HTML or TXT loadfiles (native, text and metadata files)
  • Standard files such as Word, Excel and PDF
  • Raw unstructured data such as PST, AD1 and ZIP files
  • OPT files (images)
  • Media formats including MP3, MP4 and WAV
  • Platform-specific archive formats

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The platform provides availability of 99.75% of the total number of minutes in each calendar month outside of planned maintenance windows. Our support hours are 08:30 to 18:30, Monday to Friday. Following our initial acknowledgement, you can expect a comprehensive response to low-urgency queries in four business hours, medium-urgency queries in two business hours, and high-urgency queries within one hour, 24/7.
• Approach to resilience: Anexsys is an ISO 27001, ISO 9001 and Cyber Essentials Plus accredited organisation. Our data centres are ISO 27001 and SOC 2 compliant. The processes and security arrangements we have in place (protecting both physical and digital assets) are regularly audited for compliance, internally and externally. We have documented disaster recovery and business continuity procedures. You can view these by request. RelativityOne is designed to be highly resilient by leveraging its cloud-native architecture on Microsoft Azure, ensuring continuous operation, scalability, and robust data protection for managing complex, large-scale matters. RelativityOne benefits from Azure's inherent elasticity, scalability, and security features. It features redundant infrastructure designed to prevent single points of failure. Critical data and services utilise resilient zone-redundant storage (ZRS). Data is stored redundantly and copied synchronously across three physically separate data centres, or Availability Zones (AZs), within the primary region. The architecture is configured for high availability. In the event of a system outage, this configuration allows systems to automatically switch to backup resources, ensuring services stay online without disruption. RelativityOne utilises an N-tier architecture and automatically scales resources (such as web servers and agent servers) based on workload demand, ensuring consistent performance even during usage spikes.
• Outage reporting: The platform is actively monitored, and in the event of an outage or significant downtime, our in-house infrastructure team will be notified, and project managers will, in turn, issue email alerts to you. Email alerts will contain detailed information regarding our plans to address the issue(s), the root cause, and the expected length of the outage.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access in management interfaces and support channels is controlled by adhering to the Principle of Least Privilege and using Role-Based Access Controls (RBAC). Access is denied by default and granted only when explicitly authorised based on a user’s job function. Permissions are highly granular and flexible, allowing user access to be configured to match the user’s job role. Permissions control which databases and data can be accessed, the ability to import/export data and access to the administrator interface. All actions are immutably logged and fully auditable for accountability. All access granted for troubleshooting is strictly Just-In-Time (JIT) and fully logged.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Anexsys’ policies for handling client data are laid down by our parent, Consilio, and ensure that data and devices are stored securely and protected from unauthorised access while in our possession. We treat all client data as confidential. Our enterprise privacy structures and policies ensure that we meet international, EU and UK privacy regulations. These include the Data Protection Act 2018, the General Data Protection Regulations, the Computer Misuse Act 1990, Part 2 of the Serious Crime Act 2015, the Communications Act 2003, the Regulatory and Investigatory Powers Act 2000, GDPR, HIPAA, ITAR, CCPA, and others. They also include HMG security requirements such as security considerations for protecting OFFICIAL information on a corporate network, the Cloud Security Principles, End User Device security guidance and Browser Security guidance. Compliance with ISO standards ensures that we are committed to meeting your needs and protecting our information and data. Completing regular internal and external audits of our quality and information security management systems is a mechanism to show that we are continually improving and learning.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Platform configuration is centrally managed by Relativity, automatically provisioning across Azure for consistency. The platform adheres to continuous deployment, with changes, updates and security patches rolled out automatically without client intervention. All platform changes are strictly governed by a secure development lifecycle. New components undergo threat modelling and application security code reviews to assess potential security impact. Components are tracked throughout their lifetime using a configuration item database and software composition analysis to monitor third-party libraries. External, accredited vendors perform multiple penetration tests annually to provide independent verification of the platform’s security posture following significant changes.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: RelativityOne's vulnerability management process is overseen by its in-house global security team, Calder7, and involves continuous monitoring and rapid remediation. Relativity assesses potential threats through proactive threat intelligence, hunting, and investigations. The platform undergoes automated logging and vulnerability scanning to continuously monitor for security-related events and misconfigurations. Vulnerability data is reviewed, prioritised, and addressed with weekly patching cycles. Critical vulnerabilities are fixed within seven days, high vulnerabilities in 30 days, medium vulnerabilities in 90 days, and low vulnerabilities in 180 days. RelativityOne is built on Microsoft Azure, benefiting from its comprehensive compliance coverage and security features.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: RelativityOne employs automated logging and vulnerability scanning with continuous monitoring for security-related events, misconfigurations, and anomalous behaviour. RelativityOne is monitored 24/7. APIs send security logs and alerts to external Security Information and Event Management systems. If a potential compromise or incident is detected, security procedures are triggered. RelativityOne’s redundancy across Availability Zones ensures services are not disrupted. For critical vulnerabilities, Relativity has a defined timeframe for remediation, with fixes deployed within seven days. If an outage occurs, email alerts are promptly issued to clients detailing the root cause, resolution plan, and expected duration.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: No
• Incident management approach: We use well-defined incident response procedures, triggered by security alerts and 24/7 monitoring by a security operations vendor. This includes escalation protocols to management and client notification protocols, especially if client data is compromised. Users report incidents via a dedicated email address for non-urgent issues, or directly via telephone during working hours. For complex issues, Anexsys diagnoses the problem and seeks a permanent solution while developing workarounds. The process for providing an incident report is client-specific and timelines depend on the nature of the incident. We secure data first, then provide transparency on the issue and detailed proposals for remediation.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Schellman Compliance LLC
• ISO/IEC 27001 accreditation date: Monday 6 January 2025
• What the ISO/IEC 27001 doesn’t cover: All our services are covered by our ISO/IEC 27001 certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: British Assessment Bureau Ltd
• ISO 9001 accreditation date: Wednesday 13 August 2025
• What the ISO 9001 doesn’t cover: All our services are covered by our ISO 9001 certification.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 9986e0a6-b241-4960-8f41-12bf072baecc
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 49743f06-ea2e-449d-a61a-50c1c2a1e8b4
• Other security certifications: Yes
• Any other security certifications:
  • HITRUST certified (CSF V9.3)
  • FedRAMP
  • SSAE-16 SOC 1 and SOC 2
  • ISO 9001 and ISO 14001

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@anexsys.com. Tell them what format you need. It will help if you say what assistive technology you use.