ADVANIA UK LIMITED
Mimecast Implementation and Support
Advania is a strategic partner of Mimecast enabling us to provide specialist Mimecast support for strategy, design, and implementation. Advania is able to onboard departments and agencies to the Mimecast platform as well as providing on-going support and management.
Features
- Specialist Mimecast support provider
- Delivery of high quality, tailored services
- Management of cloud and 3rd party services
- Cross service management and integration
- Business case assessment, review and development
- Assessment and recommendations relating to federated management
- Migration and transition services
- Platform on boarding and delivery
Benefits
- Reduce the complexity of your email infrastructure
- Increase the reliability of your email protection solutions
- Simplify management for administrators and end-users
- Full compliance with legal and regulatory provisions
- Rapidly scalable
Pricing
£550 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at bids@advania.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
8 7 4 7 6 3 2 5 8 6 5 5 6 1 0
Contact
ADVANIA UK LIMITED
Will Tuson
Telephone: +44 203 835 7332
Email: bids@advania.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- By understanding current workflows, technologies and processes together with what would like to be achieved we can advise and design an appropriate mail security solution incorporating Mimecast.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- Mimecast
Training
- Training service provided
- Yes
- How the training service works
- End user training provided onsite or remotely.
- Training is tied to specific services
- Yes
- Services the training service works with
- Mimecast
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We can use several techniques to migrate clients from one solution to another, this is all dependant on the clients environment, technologies and how they operate.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
- Mimecast
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- We would send spoof emails to ensure spam and security setting have been set up correctly. We can disconnect users from their mail servers to ensure that Mimecast continuity is maintained.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security design
- Cyber security consultancy
- Security audit services
- Other
- Other security services
-
- Enterprise Mobility + Security consulting
- Microsoft Cloud Security consulting
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
-
We provide a full-service wrap to Support Cloud Software and Hosting Services. Fronted by its 247-service desk & managed services (Monitoring, Patching, Anti-Virus, Firewall) team which forms the core of its support delivery to ensure that core service is supported and available around the clock. The service desk is formed of several virtual teams including a Cloud Hosting team which is a team of skilled engineering looking after what they know best. This is also supported by the Network & Security virtual team which is a crucial part of cloud-based services.
The Support team is supported by the Account Management Team (Account Manager & Technical Account Manager) who are available to provide strategic and design requirements on an ongoing basis. The overall service is overseen by the Service Delivery Manager who governs the day to day service and acts as your primary contact.
Service scope
- Service constraints
- None.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Depends on the priority of the ticket. Initial responses are tied into our response SLAs, however response times for general questions are not targeted. Response times at weekends will depend on whether weekend support is taken up.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
- Our 24/7 service desk puts an experienced team of highly-qualified engineers at your disposal. We have an enviable reputation for providing the kind of support your employees really want. Our service is a true round-the-clock, enterprise-grade managed support service to ensure that the requisite expertise is on hand day or night to act swiftly should the unexpected happen. Response times are based on severity - Critical (10 minutes), Standard (45 minutes), Low (90 minutes). These response times apply to outside of normal business hours (including weekends) subject to a 24/7 support agreement being in place. We provide a remote help desk service starting at £20 per user, per month) and Out of Hours service (starting at £2 per user, per month).
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- Mimecast
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Citation ISO Certification Limited
- ISO/IEC 27001 accreditation date
- 11/01/2024
- What the ISO/IEC 27001 doesn’t cover
- Nothing
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
- ISO9001
Social Value
- Social Value
-
Social Value
Fighting climate changeFighting climate change
Fighting climate change
We recognise that digitalisation has an important role to play in the transition to a climate-smart society, while IT companies such as Advania have a responsibility to help minimise the negative climate impact that the use of IT entails.
We focus on taking responsibility for our own operations as well as influencing Buyers on all call-off contracts under the framework to make more sustainable choices, for example moving away from the linear IT Hardware model of produce, use and dispose to a more circular approach including responsible reuse-and-recycle procedures at the end of the hardware lifecycle.
Carbon Emissions: We are committed to continuous reduction of our carbon footprint. Our Environmental Policy includes provisions around minimising our emissions by a smart approach to travel and printing, lowering the use of electricity, water, heating, and promoting climate change and sustainability charity/community work. We are aiming to reduce this by 5% over the next year and are committed to achieving Net Zero emissions by 2050.
Hybrid Working: We have implemented 80% working from home policy for all employees. Where needed/agreed with the Buyers, Advania resources will be working onsite.
Travel: We encourage staff to use technology wherever possible. Where travel to the client site is required, we will require all staff to consider alternative transport options and optimise car sharing.
Reducing IT waste: Our Equipment Recycling Policy ensures hardware devices like laptops and desktops are managed throughout their lifecycle. When devices are replaced, they are either transferred to our recycling centre or donated to local charities post data sanitisation.
Sustainability Training: Our proactive approach towards environmental stewardship incorporates training on sustainable practices at all operational levels. We actively raise staff awareness through online training on environmental impacts and sustainability benefits.
Pricing
- Price
- £550 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at bids@advania.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.