TBW NO.1 LIMITED

The Barcode Warehouse Inventory Management & Real Time Location Services Support & Installation

The Barcode Warehouse is the UK’s leading specialist technology provider of barcode and RFID solutions, mobility technology, printing and software solutions alongside industry-leading mobility managed services and consultancy. We manage and support cloud apps, infrastructure, and architecture so your business can get the most of your cloud-based tools.

Features

• Consultancy and complete end-to-end solutions for business operations
• Specialists across retail, manufacturing, healthcare, warehousing, field services and logistics.
• Migration planning and support, measured ROI
• Installation and testing
• Project management
• Mobile Device Management, Buffer/Repair, Business Intelligence, Asset Monitor. Printer services
• Asset monitor, printer managed services,
• 24/7

Benefits

• Cost Savings and Optimization
• Reliability of Cloud Service and installed hardware
• Reduced Deployment Times
• Known Project Costs with Fixed Price Delivery
• Vendor Engagement to obtain preferential pricing and commercial support
• Smooth flow of your business operations.

£25,000 a licence a year

• Education pricing available

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.hemingway@thebarcodewarehouse.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

875173586096536

Contact

Simon Hemingway
07899785562
simon.hemingway@thebarcodewarehouse.co.uk

Planning

• Planning service: Yes
• How the planning service works: The Barcode Warehouse will will work with buyers at no cost to assess their project’s overall viability, effort and cost. We will create an “Implementation Map” that serves as a living document that gets refined throughout the life of their project and track to ROI. We will provide comprehensive bespoke training packages to enable users to operate and get the best out of our solutions. Every department and end user, is fully supported on an on-going, and, as and when needed basis. Each department and area, is competent and satisfied to sign off as capable, before moving onto a new focus area. This is supported with online tuition, PDF user manuals, clinical support specialists, dedicated presentations and more. The project team adhere to a Prince 2 Project Management principles throughout the lifestyle.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Tagnos Inventory Management & Point of Care Scanning
  • Tagnos RTLS (RFID) Assets, Sterile Trays
  • TagworX Inventory Management
  • TagworX RTLS (RFID)
  • Falcona Inventory Management

Training

• Training service provided: Yes
• How the training service works: We will provide full training for all cloud hosting services. We will work with the client to determine their specific needs with regards to all training needs and frequency.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: At The Barcode Warehouse, we understand you want efficient systems. We will work with you to understand your organisation’s needs and recommend a tailored service. We can manage all technical, service and commercial aspects of setting up or migrating your legacy systems to the cloud, which ensures that your data and software is migrated seamless and safely. Thanks to our solutions-driven approach, we are also committed to changing your local setup, where needed, to connect to your new cloud infrastructure, with a promise to make sure that everything is running smoothly and effectively before your legacy set up is terminated.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: By running a variety of manual and automated tests while modules are in development/deployment. Generally there is a sandbox or test server environment. The goal is to try and break the product or force it to malfunction, following scripts etc. As a critical step within the IT Change Request process, all system projects will require robust quality assurance testing to ensure accuracy and completeness of the design and execution of the system change. Any material findings through this process must be adequately addressed and approved.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Software as a Service (SaaS): This service provides support to the users that is connected to the applications through the Internet on a subscription basis.

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our service desk operates 24/7/365 and is available at weekends. Tickets raised into our service desk are triaged within 15 minutes. They are then dealt with in line with their priority level in line with our service promise and the Service Level Agreements (SLAs) put in place for that contract.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Support team are available 24/7 to monitor, advise and make requested changes to your infrastructure.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Tagnos, Tagworx, Falcona, Zebra

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: 19/9/2014
• What the ISO/IEC 27001 doesn’t cover: TBC
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  TBW operates an Environmental Management System, which meets the requirements of ISO:14001. Our EMS covers the systematic review and evaluation of all environmental aspects of the Company, for example.; ; Only deploying products and solutions from manufacturers who are compliant with ISO14001:2015 EMS standards and are audited accordingly. ; ; Joint initiative with Zebra to achieve recycling target of>90% ; Joint Initiatives with Zerba and Siemens on Energy Efficiency ; Zebra also has a cross-functional Sustainability Council with executive sponsorship to advance Environmental, Social & Governance efforts. ; TBW tech council monthly meeting to assess environmental impact of products.; Key partner initiatives on product lifecycle management, cost, or production etc. ; Supplier initiatives to reduce packaging, adopting minimalist approaches where apt.; Recycling materials segregated into waste streams, 65% recovery rate TBW green zone.; Re-usable totes used for Hardware tech swap out instead of cardboard.; Recyclable air cushions instead of cardboard when needed, are more environmentally friendly.; Our label manufacturing division has reduced pollution from solvent based inks to 97% print being water-based inks.; ; Switching from a WEEE compliant disposal route to disposal through a sustainable Technology Lifecycle Solutions Partner, this operates a closed loop, providing full traceability on every item which equates to on average 10 cubic meters per month. The process focuses on initially refurbishing, repair and resell followed by parts harvesting, component harvesting and finally extraction of precious metals.; ; Supplier and transportation partner initiatives on reduction of CO2 resource recycling, chemical substance management and biodiversity conservation

Pricing

• Price: £25,000 a licence a year
• Discount for educational organisations: Yes

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.hemingway@thebarcodewarehouse.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.