XN LEISURE SYSTEMS LIMITED

Xn Leisure Management Systems

Xn Leisure 's cloud-based leisure management solutions streamline operations and enhance customer experiences. Our platform supports on-site and online, bookings, ticketing, memberships, self service and reporting, enabling efficient service tracking, KPI monitoring, and data-driven decisions for improved performance and cost control that support growth and evolving business needs.

Features

• Intuitive EPOS solutions with concierge front of house functions
• Brandable online self-service registration, Membership, Booking, Ticketing and Courses
• Chip and Pin, online, paperless BACS and Recurring Card payments
• Comprehensive bookings management for courts, spaces, classes, resources and staff
• Course management including handheld registers and online portal
• Fast track and kiosk self-service including payments
• Open and secure API and superb integration capabilities
• Event ticketing, management, online, mobile bookings and payments
• KPI, BI, audit and analytics reporting including data hub integration
• Access control, turnstiles, doors – biometric, RFID, magnetic, QR options

Benefits

• Complete self-service for customers reduces member and booking administration
• Kiosk self-service reduces staffing costs, increases throughput
• Innovative front of house solutions improves customer satisfaction & throughput
• Simple to use customer journey-based web membership and prospecting
• Accept all cash, contactless, recurring card, BACS and Open payments
• Fast bookings interface speed up processing and throughput
• Secure Access control via biometrics, smartcard, QR/Barcode, Smart Tile
• Course reception, teacher and home portals digitally link to customers
• Modern ticketing platform, grows your business & reduces operating costs
• Web based KPI’s, management reports, dashboards - effective data-driven decisions

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@xnleisure.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

875801200855636

Contact

XN LEISURE SYSTEMS LIMITED
0345 512 0004
tenders@xnleisure.com

About your service

• Service categories:

  Applications

  Customer relationship management

  • Digital commerce
  • Sales force productivity and management
  • Customer service
  • Contact centre
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: The solution is deployed on Microsoft Azure and utilizes Microsoft OS. All web components are platform-independent and compatible with any standards-compliant browser. Despite being cloud-based, Xn requires hardware integration approval through a formal technical sign-off, conducted via Microsoft Teams or on-site.
• System requirements:
  • Windows 11 (64 bit)
  • Azure Web Access used for EPOS

User support

• Email or online ticketing support: Yes
• Support response times: Xn provide a single software & hardware support service from 7.00am until 22.00pm 7 days a week, 364 days a year. Standard SLA -Priority 1 tickets are responded to within an hour (4 Hours target fix), Priority 2 - 4 hour response ( 8 Hour target fix), Priority 3 - any general or non-urgent question will be responded to within one working day with any minor software or cosmetic issues that are not stopping the operation will be provided in future software releases using the Product Enhancement Request Tickets process.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Xn provide a single software and hardware support service from 7.00 am until 22.00 pm 7 days a week, 364 days a year. P1 tickets are progressed throughout the day P2 & P3 calls are progressed 8.00 am until 18.00 pm. Support tickets, emails and phone calls are accepted and supported. Our Microsoft Azure platform is supported and monitored 24 hours per day. Customer web support portal allows customer issue tracking and management including customer portal 24 hours a day. Support included in the service price. On site engineer support is charged at standard day rates. Technical account management is carried out by the Account Manager and staff via regular review meetings on site or via virtual meetings.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Xn Leisure has a proven approach to system set up and build and we teach all build team staff how to set up, amend and administrate the system in full. Our Training Consultants work in a consultative manner and evaluate the various configurations options to assess which will work best for each customer prior to setting up the live database. The build team can them apply these principles to configure and amend the system as required in the future.; We offer a blended learning model to accommodate different learning styles, operational needs, and availability of staff. Our training methods include:; Face-to-Face Training: Ideal for hands-on learning, particularly for front-line staff and administrators.; • Webinars: Live, interactive sessions for remote teams or follow-up training.; • E-Learning Modules: Self-paced learning for flexibility and reinforcement.; • Train-the-Trainer: Empowering key staff to cascade training internally and support ongoing knowledge sharing.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Microsoft Word
• End-of-contract data extraction: At the end of the contract, all data will be securely handed back in a structured format, such as SQL Database, CSV or XML, suitable for import into other Line of Business systems or desktop applications.; Xn Leisure will ensure that any media containing protected data will be overseen and destroyed / disposed of according to WEEE and ROHS Directives and in compliance with CPNI standards. An asset register and warranty management system that identifies any hardware that is coming up to its end of life. Hardware that could have sensitive data can be professionally destroyed and certified as destroyed beyond the point of retrieval. Active Directory accounts, applications, web services and SQL Server instances are all removed.
• End-of-contract process: This process is covered within the Exit Agreement or relevant section of the contract and includes:; • Transfer of all data and associated metadata; • Secure delivery in each clients preferred format and media; • Password protection and restricted access during transfer.; Review and monitoring via exit governance meetings, feedback on progress of Xn as outbound supplier and adherence to the exit agreement. Any data requested by a customer will be securely transferred following a confirmed written request from the customer's lead contact. The request must be made at least 90 days prior to the commencement of the decommissioning process. ; Definition and resource requirements will be agreed by both parties with adequate resources provided to carry out obligations of the exit plan. Risk assessments will be conducted to identify risks and issues associated with each work-stream and track within an agreed management tool, normally MS Project. Agree detailed plans, security, confidentiality, audit, and exit / transition governance details for all parties will comply with data retention and plans and how to transfer databases to clients post contract. Xn can host the previous database if required with an annual hosting fee levied for such services.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Leisure Hub is a fully responsive HTML5 online solution is designed to ensure the web pages render perfectly on any device, window or screen from minimum to maximum display size to ensure usability and satisfaction for both desktop, tablet or smartphone. It is completely hardware and OS agnostic. In addition, the Leisure Hub can be integrated into 3rd party apps via superb API capabilities.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Online customer facing web sites and web components are fully brand-able and customisable HTML 5 web pages. On site EPOS and Management service UI are provided via Azure Virtual Desktop (AVD) Web Access, enabling users to access AVD Connection through the Start menu or through a Web browser.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Xn have and will continue to test against any assistive technology products or systems that support and assist individuals with disabilities, restricted mobility or other impairments to perform functions that might otherwise be difficult or impossible in accordance with our customer user group requirements.
• API: Yes
• What users can and can't do using the API: Xn Leisure have interfaces with many third parties including corporate systems, gym equipment providers, financial system providers, payment providers, reporting providers, membership apps and much more. Xn has a truly well-established system with an open ecosystem of raft of tried and tested 3rd party applications and secure robust ; APIs. APIs that can be made available to any third party for integration with any partner you may choose. The IPR for the API would reside with Xn as we are the developer and software suppliers conducting the work. Xn Leisure provide APIs for third party data access. These are TLS encrypted web services. The web services require authentication and are locked down to the relevant third-party IP. The web services use a layered approach. They connect through a firewall to corresponding internal web services that connect to the database required. Xn Leisure can provide a sub domain and certificate for *.xncloud if required, or; you can use their own sub domain and certificate for the solution.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The APIs are configured with username,password, and encryption key. The APIs will only accept valid xml functions and validate all data that is being processed. The APIs return logged information back to the third party which details if data has been processed or rejected, and if rejected the reason. Our software uses the latest OAuth technology and infrastructure which deals with API access and integrations with 3rd parties.This ensures the greatest security of the API data and management of only allowing trusted third parties to have access. We allow the use of google analytics which can be enabled or disabled through configuration. We also make use of Application Insights which is native to Azure. Both require no additional components. Xn Leisure online solutions provide a range of APIs offering functionality such as bookings,timetables, memberships, analytics,configuration, transactions, and utilities. APIs typically use the Richardson API Maturity model(GET, PUT, DELETE and POST) and include Swagger documentation, code samples and 'TryIt Out' sections. Access to the Swagger section requires 2 factor authentication and can be provided to third parties at the request of each Client.

Scaling

• Independence of resources: Azure based solution - That is highly scalable, high capacity and high concurrent use across multiple businesses via:; • Load Balancing - across multiple servers, preventing bottlenecks, ensuring consistent performance.; • Session Management - efficient avoidance of data conflicts, maintaining responsiveness.; • Caching - reduces server load & latency for geographically dispersed users.; • Database optimization- pooling & query tuning, supporting simultaneous read/write operations.; • Micro-services Design - on demand independent components scaling.; Capacity planning forms part of a technical sign off, utilizing Azure Cloud Hosting frameworks, dynamic adjusting resources, elastic scaling. API-first approach facilitates integration and expansion without disrupting.

Analytics

• Service usage metrics: Yes
• Metrics types: Clients have access to all tickets raised on the ZoHo Support Hub. Reports are available upon request include: Resolution SLA/ Sum of tickets raised/ Sum of tickets closed/ First contact resolution percentage/ Average ticket age/ First Level Resolution SLA based on ticket Severity/Average Ticket Age for all closed/ Product percentages for all tickets/ Functionality percentages per product/ First-contact Resolution %/ First Level Resolution %/Technician utilisation/ Mean time to resolve/ Fix time limits for ‘priority areas’/ Average wait time for queries (not faults)/ Customer Satisfaction. This is not an exhaustive list.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: The Azure Cloud Platform encrypts data at rest without the risk or cost of a custom key management solution with the option of letting Azure completely manage Encryption at Rest. ; Additionally, there are diverse options to actively manage encryption or encryption keys. All customer data at rest in the Xn Leisure product is encrypted using AES 256-bit encryption.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: On a day-to-day basis data can be exported via the standard export reporting and business intelligence KPI tools provided by Xn. In addition, large data exports can use a variety of methods to export data from, the SQL Server and Azure SQL Database. These methods include Transact-SQL statements, command-line tools, and wizards. You can also export data in a variety of data formats. These formats include flat files,CSV, ODF, Excel, major relational databases, and various cloud services.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Up-time Guarantees:; - Azure platform Up to 99.95%.; Our SLAs are backed by financially guaranteed service credits in the event of non-compliance. The solution is designed to meet each clients resilience requirements, with options to scale or enhance availability based on criticality. Service Credits are available if the Hosted Services do not meet a 99% up time commitment, excluding planned maintenance. If an unplanned service outage occurs, the Licensee may receive a credit equal to 5% of the monthly subscription fee for each full 300‑minute period of downtime, up to a maximum of 100% of the monthly fee. To qualify, the Licensee must be in good standing, report the issue by raising a support ticket at the time of the outage, and submit a written request with supporting information within 30 days. Service Credits do not apply to planned maintenance periods or outages caused by the Licensee’s own systems, internet connectivity, or third‑party actions.
• Approach to resilience: Our Microsoft Azure cloud platform is as follows:; • Location: All data is stored and processed within Azure UK data centres, in the UK South and UK West regions, complying with the UK GDPR and Data Protection Act 2018.; • Data Processing: All activities are performed within the UK Azure regions including application logic, analytics, and any background processing tasks.; • Data Management: Azure-native services such as Azure SQL Database, Azure Blob Storage, and Azure Key Vault, configured to operate within the UK regions.; • System Resilience: high availability and fault tolerance. Azure’s Availability Zones and Load Balancers ensure resilience against hardware failures and to maintain service continuity.; • Backups and Disaster Recovery:; o Automated Azure Backup - stored in geo-redundant storage (GRS) across UK regions to ensure durability and rapid recovery in the event of outages.; o Disaster Recovery: Azure Site Recovery, enabling fail-over to a secondary UK region (e.g., UK West) to maintain service continuity.; • Data Sovereignty & Compliance: contractual commitments to data residency and complies with certifications, including ISO 27001, SOC 1/2/3, Cyber Essentials Plus.; This ensures that data is securely stored, processed, and managed with robust measures in place for resilience, backup, and regulatory compliance.
• Outage reporting: The Azure Monitor maximizes availability and performance of the applications and services and proactively monitors how applications are performing and allows both manual and programmatic response to system events. Azure Monitor collects and aggregates the data from every layer and component of the system in a common data platform for consumption by a common set of tools that can correlate, analyses, visualizes, and respond to the data and provide integration to other Microsoft and non-Microsoft tools providing both dashboard and email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: The system provides unique user login and password protection with access to functions controlled by individual or group templates. System ; administrators have full control of system access. Areas where data security is needed can be excluded for the purposes of data protection. System administrators can log users off the system as required. They can also manage functionality, site, groups and regional accessibility. Access to ; management interfaces is via separate secure URL’s. Remote diagnostics and support are carried out via secure Azure Bastion or via secured VPN for on premises support.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: Xn Leisure have an overarching fully documented information security processes and policies. Our Cloud service solutions is fully ISO27001 certified via our Cloud partner ANS Ltd. An ISO9001 Quality Management System (QMS) provides documented guidance and instruction. All Xn personnel are made aware of the requirements of this policy and undertake training relevant to job roles and follow the rules, policies and regulations appropriate to the operation and management of information technology resources. All our personnel must manage customer information in line with the directives presented within this policy and supporting documents. Any breaches of information security, actual or suspected are reported, investigated, lessons learned, and the root cause recorded. This is recorded within a Quality Report within the QMS and completed by a line manager or member of the Senior Management Team. Detailed records of Xn Leisure personnel who have completed their Data Protection training and Human Resources will hold a record of a test undertaken every two years.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We operate a fully managed change control board, with a dedicated change manager and key personnel. Weekly CC meetings are attended by senior operational staff, and we use emergency RFS if required. For any change, we can attend Client CAB. We have RFC templates for standard Azure changes, and a library of others if required. Change control happens every week to reviewing previous and upcoming changes. With a no doubt mindset, every concern or question is validated. We use multiple staff for every change, so there is no SPOF, and every change is reviewed and reported once completed.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We use Microsoft’s Defender for Cloud. Microsoft Defender for Endpoint and Microsoft Defender for Cloud takes place in the background, doesn't involve any changes at the endpoint level. A hybrid approach offers flexible options, utilizing a consistent vulnerability scanner across various use cases. MDVM scanner identifies vulnerable software and provides the corresponding file path and/or registry key as evidence. The scanner detects applications installed on virtual machines and establishes a correlation between the software and its associated known vulnerabilities.Defender for Servers P2 have premium capabilities of Microsoft Defender Vulnerability Management including Certificate Assessment,Baseline Assessment, Block vulnerable applications etc.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Systems Monitoring service utilises leading monitoring systems to provide continuous updated information. Key metrics information will be collated displaying historical trending for Service Delivery reports such as capacity planning. Monitoring runs across platforms to help detect early warnings of potential issues across the wider network. Deeper insight, continually look for innovations, keeps you one step ahead. Key features: ; 24x7x365 alerts with escalation, Real time performance alerts, trending & root cause analysis. Key metrics and information is collated for historical trending for Service Delivery reports. Alerts are configured to trigger based upon standard definition templates or agreed with customer in writing.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Well-defined event management process achieve early detection and automation of routine activities. Web Service Desk tools has workflows aligned and support core ITIL processes,integrating, asset / event management systems and a single point of contact for incidents. It enables the team to co-ordinate the work of restoring systems as ASAP and within SLAs. The Service Desk determines the nature of incidents and assign appropriately skilled engineers. A named Incident Owner is logged on The IMS and Progress reports issued. Once resolved the Incident Owner provides a written account of what happened and its resolution and confirms closure with client.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Secure access links are provided on a per purchaser basis, each with their own separate user ID and Password which provides complete access to the entire software solution a pre-built trial system for assessment purposes. The entire core system and customer facing self service solutions are provided.
• Link to free trial: Secure links are provided on a per buyer basis

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 1%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 1%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 1%
• Over £5,000,001: 1%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: Tuesday 24 June 2025
• What the ISO/IEC 27001 doesn’t cover: Xn Leisure have overarching fully documented information security processes and policies. Our Cloud service solutions is fully ISO27001 certified via our Cloud partner ANS Group Limited. It covers the provision of hosting services, professional services, design, implementation, proactive maintenance and support of bespoke client managed cloud services, for Public & Private Clients, and all supporting business processes.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Wednesday 19 July 2023
• What the ISO 9001 doesn’t cover: The ISO certificate covers Xn Leisure's entire provision of software services to the leisure industry including ongoing support and maintenance. All Xn personnel are made aware of the requirements of this policy and undertake training relevant to job roles and follow the rules, policies and regulations appropriate to the operation and management of information technology resources. All our personnel must manage customer information in line with the directives presented within this policy and supporting documents.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@xnleisure.com. Tell them what format you need. It will help if you say what assistive technology you use.