Transparity

Microsoft Security Managed Services

Transparity’s Security Service safeguards your organisation by taking a holistic approach to managing your security. We’re proactive about security, continuously taking our experience into your environment. We are able to provide a host of service from incident response, MXDR through to a fully managed SOC

Features

• All-inclusive Security Operations Centre (SOC)
• 24x7 incident management and response
• Assessment of current security posture
• Microsoft Sentinel (SIEM) implementation, tuning, and maintenance
• Execution of the recovery plan
• Post-breach remediation planning
• Bi-annual end user security education and awareness training
• Security posture maintenance/improvement through monthly assessment and remediation activity
• Monthly external vulnerability scans and remediation activity.
• Monthly Managed Security Service report

Benefits

• Reduction of business risk
• Continuous Secuirty improvement
• Alignment to evergreen secuirty blueprint
• Best of breed tooling
• End to end integration
• Proactive, around the clock security protection and response
• MXDR
• Incident Response
• Managed SIEM

£1,000 to £25,000 a unit a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at govi.thathal@transparity.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

875927457453100

Contact

Jessica Pattison
01202 800000
govi.thathal@transparity.com

Planning

• Planning service: Yes
• How the planning service works: During this engagement our Cloud Specialists and Pre-Sales Architects will identify specific objectives that align to business needs, leading to the definition of a proposal and scope of work that clearly articulates the steps required to deliver on those outcomes. We will build a bespoke plan for your businesses secuirty needs.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Microsoft Cloud Security

Training

• Training service provided: Yes
• How the training service works: Technical Training; We provide training either formally (as arranged consultancy days) or informally via knowledge transfer. During project scoping we will ensure that training is discussed with each client and a plan is built out depending on requirements.; ; User Training; This service provides a high-level overview of the most common security threats a user may encounter. It is delivered biannually (or more frequently if required at an additional cost). A verbose accompanying document will be provided that can be distrubuted or hosted on your company intranet. Our security training is constantly reviewed and updated by our internal security experts as new threats are found. If more in depth or specific training is required, then this can be provided by Transparity on request.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: To setup and migrate services into our Managed Security Service, each of our projects follows the same methodology, incorporating; Scoping Workshop, Scope Document Creation, Implementation, Handover & Documentation. Full details on the recommended approach will be defined through the Pre-Sales process, and documented fully in the proposal documentation.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Microsoft Cloud Security

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We lead by proactively improving your organisation’s security posture through a combination of hardening activities, threat hunting, threat intelligence, evergreen best practice configuration alignment, and by reducing your attack surface. We then analyse, respond to, and remediate any remaining security incidents detected.; ; All services are overseen by highly skilled cybersecurity professionals, committed to analysing, responding to and remediating incidents to minimise their impact.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services: Bi-annual end user security education and awareness training
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: All-inclusive Security Operations Centre (SOC) 1st– 3rd Line telephone, email, and remote support for Security related incidents.

Service scope

• Service constraints: We do not support any cloud services outside of the Microsoft platform within this service.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24x7 support with docuemnted SLA's as quick as 1 hour
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Our Managed Security Service offerings comprises of the below levels:; ; Fully Managed Service - All-inclusive Security Operations Centre (SOC) 1st– 3rd Line telephone, email, and remote support for Security related incidents taking a protection, detection and response approach. All secuirty tooling will comply with the Transparity Secure by Design Blueprint.; ; Managed Security Products include acess to the Transparity SOC for 24x7x365 triage, assessment, and guided remediation for: ; • Managed Microsoft Sentinel; • MXDR; • Managed Microsoft Defender for Endpoint; • Managed Defender for Cloud; • Managed Defender for Office 365; • Firewall Perimeter Defense; • Threat & Vulnerability Management (including Threat Intelligence); • Managed Secure Score; • Security Awareness Training; • Incident Response; ; All security tooling will be bought up to a best practice standard to comply with the Transparity Secure by Design Blueprint.; ; Pricing is bespoke to the customer based on variables such as the technoplogy already provisioned, the number of users and the selection of defined options within the service description

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: 14/02/2018
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001
  • Joint Supply Chain Accreditation Register (JOSCAR)
  • Microsoft Intelligent Security Association
  • Microsoft Solutions Partner Designation - Security
  • Microsoft Cloud Security Advanced Specialisation

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are partnering with The Woodland Trust (who are a customer of Transparity) on an initiative to support and underline our commitment to our 'Winning From Anywhere' working model - supporting our vision of having a culture that differentiates us and having a positive social and environmental impact. ; We moved to a full home-work model just prior to COVID and have demonstrated that we can deliver outstanding experiences to our customers through this model. This is fully in line with our values and underpinned by trust. ; For every day our consultant team deliver client work in a remote way we fund £5 into our Woodland Trust partnership. This funding supports specific Woodland Trust projects including the Urban Tree planting project and the Emergency Tree Fund. One benefit that we can have seen since the pandemic is the reduction in travel which has further reduced our carbon footprint, and we have now fully embraced this working model.; Our commitment to educating about climate change can also be seen through our CMP which is highlighted earlier in the proposal detailing how we are educating our customers around their carbon emissions and providing recommendations on how they can be reduced.; We were also pleased to announce in 2024 we became a carbon neutral organisation and continue to publish our annual ESG Report based upon third party assessment of our activities.

  Covid-19 recovery

  Since the beginning of COVID-19, Transparity have changed their approach to delivering projects from working on customer sites to now delivering projects remotely, which we are looking to continue. The benefit of this has enhanced business continuity as it has reduced the risk to both our internal staff and staff of our customers and ensured projects can continue to be delivered. Transparity have always been in a position to deliver projects remotely due to us leveraging and utilising Microsoft Technology, the effect of COVID-19 has meant that we were able to change our approach quickly without it impacting delivery to our customers.; We have also seen massive growth across the business since the Pandemic, and remote working has enabled Transparity to recruit Consultants, Engineers, and Sales people regardless of their location which has enabled us to continue to hire the best most experienced staff in the industry. This is highlighted in expansion of our Service Desk and SOC, providing 24x7 support via staff in New Zealand.

  Tackling economic inequality

  Transparity is a proud Microsoft Partner, and we are a business where success is based on our culture and our values, Transformation, Partnership & Clarity. We believe that we need to do the right thing to ensure our growth and that our success should also being measured in the social impact we have. In addition, we are committed to being the most respected Microsoft partner and signing the Partner Pledge is seen as an important commitment. ; We recognise both the need to attract new talent in the technology sector and the need to nurture that new talent through learning and development and creating a culture where individuals and teams can fully realise their potential. Furthermore, we understand the diversity and inclusion challenge in the sector. ; We passionately believe that through our growth and culture we have an opportunity to make a positive impact through creating new apprenticeship opportunities and ensuring these opportunities are made open and accessible to a diverse talent pool. We have invested in creating an innovative People & Culture Function to lead and enable us on this journey. ; We have established our own Transparity Apprenticeship Academy and recruited our first apprentices who joined us in 2021. We partnered with QA, who we identified as offering the most relevant and Microsoft aligned programmes, in addition we felt their learning events and online platform would deliver a great apprentice experience. QA were also set-up to support us in the set-up, recruitment and screening process. ; We have set an ambitious ‘expectation’ that our programme has 50:50 gender profile and is accessible to all. Our aim has been to recruit on our values (The Transparity Mindset) and not on previous technical experience. ; We currently have 6 employees who have graduated through this programme and 7 current apprenticeships underway.

  Equal opportunity

  Transparity are committed to the shift that needs to happen to make the tech landscape more diverse and inclusive. That’s why we’re proud signatories of the Tech Talent Charter and the Disability Confident Employer schemes. ; We believe that connecting with likeminded, passionate and committed organisations will enable us to collectively make lasting change to attract more diverse talent into the tech industry. ; Additionally, we have developed our own network named “wit”, which has the double meaning of Women in Transparity and Women in Tech. It has been designed to help bridge the gender gap in the industry, allowing this group in our team to form connections across the business, discuss challenges, share achievements, explore ideas and come up with initiatives.

  Wellbeing

  Wellbeing is an often-overlooked yet extremely important part of working life. At Transparity, we understand how a holistic approach to wellbeing can truly make a difference to individuals and teams.; Here are just some of our initiatives that we offer to help promote wellbeing and engagement within the team:; • A culture dedicated to openness and transparency, based monthly business updates and weekly check-ins.; • Weekly "Wellbeing Wednesday" calls; a chance for anyone in the business to discuss how their week has been, get advice in a supportive environment, or just take some time out to connect with other team members.; • Regular opportunities to give feedback and suggest improvements that the company could make to keep the business a fantastic place for all.; • Onboarding calls with key Senior Leadership Team members in the first couple of weeks of employment. It doesn't matter whether you're a member of the Extended Leadership Team or a brand-new young apprentice; our CEO will still take the time to get to know you.; • A phenomenal People & Culture team who are not only dedicated to improving internal processes and engagement but will discuss anything you need to in a confidential environment.; • Friday afternoon "All Hands" calls, where we offer shout outs to our colleagues, welcome new starters...and end the week with a hotly-contested quiz!; From a benevolence and social perspective, we consistently support Charitable donations, encourage staff to conduct voluntary days in their communities, conduct team building events and support / sponsor the events of others. We have a large focus upon upskilling our people and we also have a modest size apprenticeship programme here too.

Pricing

• Price: £1,000 to £25,000 a unit a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at govi.thathal@transparity.com. Tell them what format you need. It will help if you say what assistive technology you use.