Agrimetrics

Agrimetrics Data Marketplace

Agrimetrics' Data Marketplace is a white-label SaaS product enabling customers to control and manage large-scale sharing of data, metadata and access to services. Agrimetrics also offers an Agri-food Data Exchange allowing data to be easily shared and monetised by Agri-food sector businesses, as well as professional data and support services.

Features

• Data catalogue and metadata catalogue
• Geospatial services
• Search functionality
• Access to rich data sources, attributed geospatially and linked semantically
• Reporting & analytics functionality
• User and access management (fine-grained permissions)
• Self-service publishing and data-sharing with other organisations
• Data consumption through APIs, flexible querying, or visually
• Secure (ISO27001) resilient (ISO22301), high-performance, high-availability, scalable public cloud
• Intuitive and easy-to-use on-demand, self-service interfaces

Benefits

• White-label and customise to meet your brand requirements
• Create value from data that is otherwise stuck in silos
• Create wider impact from your data, enabling collaboration
• Control who accesses your data
• Enable data analytics and data science exploration of linked data
• Meet FAIR data sharing principles and satisfy knowledge transfer requirements
• Easily share, reuse, integrate and adapt your data
• Simplify account management & technical support
• Access datasets on a pay-as-you-go basis

£90,000.00 a licence a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at guy.sutherland@agrimetrics.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

876052231632129

Contact

Guy Sutherland
+44 7899153558
guy.sutherland@agrimetrics.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: Agrimetrics operates a continuous integration/continuous deployment approach, promoting small changes from test into the production environment frequently. Agrimetrics does not stack up changes for maintenance windows and system downtime. However, there may be infrequent occasions where a maintenance window is required, for instance upgrading a key supporting system to a new version. ; ; For proactive, planned maintenance, Agrimetrics generally performs these out- of-hours, with five working days’ prior notification to impact customers, with communications before, during and after the planned maintenance so customers and users are clear when services have been restored to normal.
• System requirements:
  • Services accessible via any browser
  • Data can be accessed via APIs

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Support requests are responded to within 4 working hours (UK: 9am-5pm, Monday-Friday, excluding public holidays), and by 10am the next working day at the latest, depending on triage/priority.; Support tickets relating to to a major incident (e.g. loss of services impacting many customers) will be responded to immediately. ; The Agrimetrics team will already be aware of such a major incident, through its own monitoring, and will have communicated proactively to all impacted customers, per its major incident procedure. Enhanced service support can be provided.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Please see our pricing document for full details of support levels for the Data Marketplace SaaS product and the Agri-Food Data Exchange.; Support services for Agrimetrics' Data Marketplace include: customer enablement; data onboarding and user training; data management support; analytics support; service support. ; Some support services are provided as part of the base Licence Fee - namely bug fixes and service requests. Other support services such as technical support are paid for through the scaling element of the Licence Fee and priced according to customer requirements e.g. out of hours support, supporting multiple departments.; ; The Agrimetrics Agri-Food Data Marketplace subscription levels are:; Academic subscription (lowest tier £50/month);; Standard subscription (lowest non-academic tier £125/month) includes email/telephone support;; Premium subscription (highest value non-academic tier POA) includes email/telephone support, a dedicated account manager and a range of technical consultancy (technical account manager).; ; Support services for Agrimetrics' SaaS Data Marketplace solution are provided as part of the Licence Fee (charged for ongoing use of the customised software). Base costs include customer service and support, with enhanced support available for a scaled Licence Fee per individual customer requirements.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: For customers puchasing Agrimetrics' Data Marketplace as a SaaS solution bespoke onboarding is provided, as defined in individual service contracts. The Data Marketplace is a completely self-service user experience. The service has been designed to be scalable as more organisations and users sign-up and subscribe to provide, consume, link and analyse data. ; Within Agrimetrics' Agri-food Data Exchange, the Data Catalogue gives metadata about every data set that Agrimetrics and other data providers have made available openly or at a premium. The APIs are fully documented within the application developer area within the Agri-food Data Exchange. However, it is recognised that customer enablement is sometimes necessary and Agrimetrics can provide online support to help organisations and users add or consume data for the first time. Short workshops can be accommodated for larger numbers of staff.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Customers who have made data available through Agrimetrics' Agri-Food Data Exchange as part of a subscription can readily download and delete those data at the end of their use of the service. This is self-service capability.
• End-of-contract process: Agrimetrics' Agri-Food Data Exchange does not require any decommissioning at the end of the subscription contract. The customer and its users can simply delete their accounts and stop using the service. If the customer does not itself remove any data that it has provided to through the Data Catalogue, and also remove the Data Catalogue entry, Agrimetrics will do this as part of its regular data management processes.; Off-boarding arrangements for customers using Agrimetrics' SaaS product are as defined in individual contracts.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service interface, services and functionality within Agrimetrics' Agri-Food Data Exchange are all available on mobile devices through a browser.; Agrimetrics' SaaS Data Marketplace solution is customised to meet customers' specific service requirements.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Agrimetrics' Agri-Food Data Exchange service interface is a custom-built portal. Various software tools are available within the Data Exchange to find, query, provide, consume, link and analyse data. These tools include the Data Catalogue, Linked-Data Explorer, Field Explorer APIs, GraphQL Explorer and purpose-built applications. Other software tools will be deployed in future as part of our public Product Roadmap.; The interface provided for customers puchasing AGM's SaaS Data Marketplace solution is customised to meet customers' specific requirements.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Agrimetrics' existing customers require that the service provided by Agrimetrics is subject to an accessibility audit conducted by users of assistive technology. The assistive technologies include: speech recognition software to convert the spoken word to text, which serves as input to the computer; screen reader software used to read out the text that is displayed on the screen; screen magnification software used to enlarge the monitor and make reading easy for vision-impaired users; special keyboard to enable easier typing for users with motor control difficulties.
• API: Yes
• What users can and can't do using the API: In the SAAS Data Marketplace platform APIs provide a programmatic interface to the features of the service. For example users can create and edit metadata templates using an API. All of the core functionality of the service is also delivered using APIs. For example data can be added to the service as well as downloaded. The range of APIs offered is continuously extended and Agrimetrics can respond to specific customer requirements when the functionality required is not currently offered. ; These APIs are used in the Ari-food Data Exchange to allow customers to query and download data-sets to meet their specific requirements.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • Other
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: All service are hosted in Microsoft Azure's scalable public cloud infrastructure, and autoscaling of services in enabled within Azure.

Analytics

• Service usage metrics: Yes
• Metrics types: For Agrimetrics' Agri-Food Data Exchange, each customer can view in their account management area their data consumption, other customers' consumption of the data the customer has provided, and service availability.; We provide bespoke metrics for Agrimetrics' SaaS product customers per individual agreements.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: We encrypt data at rest with Microsoft Azure
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Agri-Food Data Exchange: data providers can delete their data and Data Catalogue entries through the service interface (backup copies of data are deleted per Agrimetrics' data retention policy); data consumers who have downloaded data as files/through APIs have the right to retain this, subject to data-set-specific licensing rules (e.g. they may be required to sign an End User License Agreement, whose terms endure beyond the end of their contract with Agrimetrics).; Data that was collected to provide user access is deleted per Agrimetrics' data retention policy.; Data export arrangements for customers using Agrimetrics' SaaS product are defined in individual contracts.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • GML
  • Shapefile
  • GeoJSN
  • KML
  • GeoTiff
  • ArcGrid and GZipped ArcGrid
  • JPEG and PNG
  • GIF
  • Tiff
  • BMP
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Shapefiles
  • Geotiff
  • Geodatabase

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Systems and services are separated into different resource groups with different permission levels within Azure.

Availability and resilience

• Guaranteed availability: The SLA for Agrimetrics' agri-food Data Exchange is 99.5% service availability during normal business hours (9am-5pm Monday to Friday, excluding UK public holidays). Whilst the services are always-on outside normal business hours, this out-of-hours availability is currently not subject to an SLA.; ; Agrimetrics is able to offer a higher SLA (e.g. 99.9%) for customers purchasing Agrimetrics' SaaS product, if this is a requirement this can be arranged as part of the Licence Fee scaling metrics.
• Approach to resilience: Agrimetrics is ISO 22301 certified. Resilience and redundancy are built into the architecture upon which the Agri-Food Data Exchange and the Data Marketplace SaaS solution operate. The services are hosted in the public cloud infrastructure of Microsoft Azure; with redundant servers; multiple copies of data; backups; hot and cold stand-by and data replication, depending on criticality of the data; and diverse connectivity to Azure datacentres over the public internet.
• Outage reporting: Service outages are notified internally via extensive and automated monitoring and alerting tools.; Service outages are reported to customers through a public dashboard.; Users who are attempting to consume data through APIs where that service is unavailable would return error codes.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Role-based access control is used to restrict internal users' access in management interfaces and support channels. Where secrets need to be shared across users, this is always done through the company's enterprise implementation of LastPass, which provides a full audit trail.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Initial certification 12/03/2019; latest surveillance audit 05/04/2024
• What the ISO/IEC 27001 doesn’t cover: The Scope of Agrimetrics' ISO 27001 certification is:; The development, deployment, monitoring and support of Agrimetrics' cloud-based Data Platform, Data Assets and Data Services to all sectors, globally.; There are no exclusions to Scope.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO 22301:2019

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Agrimetrics has implemented the ISO27001:2013 framework for information security and is certified to this Standard by a UKAS-accredited certification body. It has established Information Security Policies reflecting the ISO27001 controls, and has embedded best practices in information security management throughout the organisation. Agrimetrics' information security policies/procedures: provide a framework for establishing suitable levels of information security for all information systems, and to mitigate risks associated with their compromise; ensure that users are aware of and comply with relevant legislation; provide the principles by which a secure information systems working environment can be established for all users; ensure that all users understand their responsibilities for protecting the confidentiality and integrity of the data that they handle; protect Agrimetrics from liability/damage through the misuse of its IT facilities; maintain information provided by third parties at a level of security commensurate with its classification; respond to changes in the context of the organisation, initiating a cycle of continuous improvement.; Organisational roles, responsibilities and authorities pertaining to security governance are documented in Agrimetrics' Management System. The CEO is ultimately responsible for information security. Operational responsibility for information security is delegated to an Information Security Team and further supported by process owners throughout the business.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Code review includes: linting (e.g. Pylint), where all developer workstations warn on common coding error violations; peer-to-peer review during pair programming; and a security review, where all reviewers check code against the OWASP Top 10 and other common security checks.; Agrimetrics operates Continuous Deployment, where every change is deployed from test to production without interrupting service. The expand-and-contract pattern is used where the receiving class or service accepts new behaviour as well as the old behaviour, with changes behind feature flags that can be toggled on/off, and changes validated in production before the old behaviour is removed
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Agrimetrics assesses potential threats through six-monthly internal security threat assessments based on the STRIDE threat assessment model developed at Microsoft; engaging an independent information security consultancy to perform annual vulnerability scanning and penetration testing; and through robust ISO27001 risk management processes.; Agrimetrics receives notifications from all vendors including Microsoft and an independent Cyber Consultancy on newly identified security threats, and apply patches immediately when they become available.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Potential compromises are identified through extensive monitoring.; Agrimetrics's services are hosted fully in Microsoft Azure. Azure's monitoring services include alerts and dashboards that Agrimetrics incorporates within its overall monitoring dashboard built using Grafana. Agrimetrics' Security Incident Event Management uses Azure's Sentinel service. Potential compromises are triaged as incidents and prioritised for resolution and reported to the DPO, the Information Security Officer and the Senior Leadership Team as appropriate. Once triaged, major and serious incidents are moved into resolution immediately.
• Incident management type: Supplier-defined controls
• Incident management approach: Agrimetrics uses an incident management approach based on ITIL principles. Incidents are: proactively detected/identified through monitoring/reported by users; registered and categorised; diagnosed, resolved (through a fix or workaround) and closed; and appropriately escalated and communicated throughout. External users use an IT service management (ITSM) solution, email or telephone support to report incidents; internal users also have instant collaboration tools. Incidents are prioritised: Priority 1 (major), 2 (high), 3 (medium) and 4 (low). The response to common events has been automated where appropriate. Progress updates are communicated to customers and users, and after major incidents an incident report is issued.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity

  Fighting climate change

  Agrimetrics' measures its environmental footprint through its published Carbon Reduction Plan, and has policies in place to minimise unnecessary travel and reuse/reduce/recycle materials, equipment and waste. Agrimetrics is a remote-by-default Company with a home-based workforce, is ISO 14001 certified and committed to being Net Zero Carbon by 2050. Agrimetrics' environmental impact is reduced by its use of Microsoft Azure's sustainable data centres rather than on-premise infrastructure.; ; Agrimetrics' service provision will deliver within the "effective stewardship of the environment" Policy outcome, by:; enabling its customers to develop new data products and capabilities leveraging environmental data and services, driving environmental sustainability; exploring best practice for data capture (e.g. geospatial data) and data processing in the development of Agrimetrics' Agri-Food data exchange; reinforcing sustainability goals with suppliers, customers, and partners.

  Tackling economic inequality

  Agrimetrics recognises that its staff and contractors are its greatest asset, and aims to ensure that they are fully equipped for, and supported in, their roles, with training and development opportunities appropriately identified and adequately resourced.; ; Agrimetrics' service provision will deliver within the "create new business, new jobs and new skills" Policy outcome by: encouraging innovation with respect to the utilisation of data (as part of projects or contracts, or using data available through the Agri-food data exchange); providing a wide-range of training, both internal and external, to provide our customers' employees with the chance to gain new skills and certifications of their developing areas of expertise in digital and data.; ; Agrimetrics' service provision will deliver within the "increase supply chain resilience and capacity" Policy outcome by: through its Agri-food Data Exchange, increasing the resilience across the agri-food and environmental sectors through increasing the sharing and availability of data and analytics to address supply-chain shocks.

  Equal opportunity

  Agrimetrics is committed to promoting a harmonious workplace for everyone who works with, or interacts with, the Company. Agrimetrics understands the value and strength in recruiting and retaining a diverse workforce, and has recruitment and HR policies that reflect and prioritise this.; ; Agrimetrics' service provision will deliver within the "tackle workforce inequality" Policy outcome by: enabling customers of our SaaS solution to create products and services that are accessible and easy to use in a self-serve manner by individuals with varying degrees of digital and data literacy, or variable access to technology; training customers' staff in new digital or technical skills.

Pricing

• Price: £90,000.00 a licence a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Agrimetrics offers a free subscription providing access to the Agri-food Data Exchange, access to sample data, and access to Agrimetrics' developer portal which provides resources such as code examples.
• Link to free trial: https://www.agrimetrics.co.uk/pricing

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at guy.sutherland@agrimetrics.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.