IOMART MANAGED SERVICES LIMITED

Data Governance as a Service (DGaaS)

To address the challenges of managing complex compliance obligations over rapidly growing datasets, iomart offer a suite of Data Governance as a Service (DGaaS) services including Data Assessment, Data Redaction and Data Lifecycle. DGaaS aims to combine the tools, approaches and practices to enable proper data governance and management.

Features

• Control over data lifecycle and accurate application of governance policies
• Apply data retention policies according to the content of data
• A.I. Engine provides Pre-build blueprints for common classifications
• Automated workflows which minimise review stages and administrative overhead
• Storage agnostic. Move data between platforms and clouds
• Powerful classification engine removes manual processes associated with redaction
• A.I. driven redaction ingestion deduplication making redaction efficient and accurate
• Provides focus for data management and data governance improvements
• Service scans your structured, unstructured infrastructure and cloud silos
• Results delivered in data assessment report which includes remediation advice

Benefits

• Apply storage policies according to document classification
• Agnostic to source or target storage vendor
• Remove manual processes associated with redaction
• Make redaction quick efficient with workflow management
• Provide focus for data management and data governance improvments
• Provide an accurate picture of your data and information held
• Discover and analyse your entire data estate
• Scan structured, unstructured, infrastructure and cloud silos

£200 a terabyte

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@iomart.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

876061601108743

Contact

Seema Griffiths
0800 040 7228
tenders@iomart.com

Planning

• Planning service: Yes
• How the planning service works: The solution can be deployed on-premises, in public cloud, or consumed as Software-as-a-Service (SaaS). We offer planning, consulting, and integration services for customers choosing to implement the solution into their public or private cloud.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Training options are available for all solution features.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The solution enables customers to migrate existing data governance services, workflows, and business processes which this solution replaces, to cloud, when customers choose the SaaS or cloud deployment option.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: QA and performance testing is performed and evidenced during the deployment of every customer instance.

Security testing

• Security services: Yes
• Security services type: Other
• Other security services: Integration with 3rd party SIEM, XDR and Identity Providers

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: The ORIIUM Service Desk is available 8am-8pm Monday to Friday inc bank holidays. The Service Desk can be contacted by telephone, web, or by email using the below details.; Service Desk Email: managedservices@oriium.com; Service Desk Telephone: +44(0)303 040 7007; Incident Portal: https://cloud.oriium.com; When logging a service request, please provide the following minimum information in order to help the service desk process your request effectively:; • Contact Name; • Company Name; • Contact Number; • Description of the request; Service Request Response Times:; Request Priority Response Time; 1 (Critical) 30 minutes; 2 (High) 2 Hours; 3 (Medium) 3 Hours; 4 (Low) Next Business Day

Service scope

• Service constraints: Support is delivered via remote session only. Support desk hours are UK time zone.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The ORIIUM Service Desk is available 8am-8pm Monday to Friday inc bank holidays. ; Service Request Response Times:; Request Priority Response Time; 1 (Critical) 30 minutes; 2 (High) 2 Hours; 3 (Medium) 3 Hours; 4 (Low) Next Business Day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Break/fix support is available by default. Some solutions within the product suite are available with a fully managed service in which support levels include monitoring, problem management, and proactive resolution. Managed services are priced according to each customer requirements.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Oriium Services

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISOQAR
• ISO/IEC 27001 accreditation date: 27/10/2023
• What the ISO/IEC 27001 doesn’t cover: Iomart's Statement of Applicability excludes the following controls: - A.6.1.4 Contact with special interest groups - A.14.2.7 Outsourced development - iomart does not outsource software development - A.14.3.1 Protection of system test data - only artificially generated data is used for testing purposes
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: One Compliance Cyber Ltd
• PCI DSS accreditation date: 23/02/2024
• What the PCI DSS doesn’t cover: Hosting provider: - application / software - hardware - infrastructure / network - physical space (colocation) - storage - web - security services - share hosting provider Managed Services - systems security services - IT support - physical security - other services (PCI Compliant Infrastructure as a Service)
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Police Assured Secure Facility
  • NHS Data Security & Protection Toolkit

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  iomart recognises the environmental impacts of our business operations and continually seeks to minimise this impact with a commitment to achieving Net Zero by 2050, or earlier. To control and reduce our environmental footprint, iomart implemented a sustainability and energy efficiency programme aligned with a number of the UN Sustainable Development Goals, specifically #13 – Climate Action, which aims to take urgent action to combat climate change. This programme complies with the requirements of ISO 14001:2015 and ISO 50001:2018, which form the basis of iomart’s Energy Management and Environmental Management Systems, respectively. As part of this programme, iomart: • Partners with Schneider Electric to establish carbon reduction targets and implement a roadmap to reduce our overall emissions in alignment with UK Government targets • Purchases Renewable Energy Guarantees of Origin (REGO) certified renewable energy across our entire UK data centre estate, resulting in a 99% decrease in total carbon emissions under the market-based reporting approach since our benchmark year of FY21 • Continues to meet the UK Government Streamlined Energy and Carbon Reporting (SECR) requirements, including energy use and carbon emissions information in its annual report • Carries out assessments under the Energy Savings Opportunity Scheme (ESOS), administrated by the Environment Agency to identify tailored measures to save energy and achieve carbon savings • Operates an ongoing programme of energy efficiencies across its data centre estate, including the installation of LED lighting and the upgrade of UPS battery power systems • Has relocated its headquarters to a more sustainable premises with green commuting encouraged • Maintains responsible business operations including recycling/segregation of waste, considering environmental factors during the procurement process and encouraging employee involvement in energy efficiency improvement initiatives • Is rolling out new initiatives to reduce environmental impact, including the installation of solar panels at its flagship data centre

  Covid-19 recovery

  iomart recognises the continued impact of Covid-19 on communities, businesses and staff. Having implemented a Business Continuity Plan aligned with ISO 22301 best-practice guidelines, iomart was able to seamlessly transition to a remote working policy for the majority of employees at the start of the global pandemic. Safe working practices were introduced for those working at our data centre sites to support Critical National Infrastructure during this time. Reflecting on this era, iomart recognised that many employees value the ability to work from home. In response, iomart introduced a hybrid working policy in order to balance the needs of the business with the flexibility for employees to work both from the office and remotely. As a managed services provider, iomart continues to provide the necessary infrastructure and support to many customers which allow them to offer their staff remote and hybrid working, enjoying the same benefits as many iomart employees. Having provided many customers with financial initiatives to delay invoice payments during the pandemic to help with their cashflow, iomart played a pivotal role in ensuring that a significant number of small and medium business continue trading today and continues to work closely with them to provide business-critical services. iomart continues to partner with the organisation Business Volunteers to support various charities within the local communities in which it operates. Through numerous volunteering engagements, iomart employees have supported a food-growing charity to encourage families to get outdoors, exercise and grow healthy food. They have contributed towards the rejuvenation of the site with a new seating space and raised beds, repairing compost bins and digging up areas that had overgrown. Our teams have also volunteered at a food bank warehouse, taking in food and household items and distributing parcels to local organisations that provide essential support to families, post Covid-19.

  Tackling economic inequality

  iomart takes its responsibility in this areas very seriously and is committed to acting ethically and with integrity in all of our business relationships. This commitment and subsequent efforts to operate responsibly are fulfilled through the operation of corporate governance processes and ISO-certified business procedures. iomart has implemented robust controls and checks, including continual monitoring, to ensure that there is no modern slavery or human trafficking in its supply chain or in any part of the business. We conduct internal risk and material assessments within our supply chain, requiring suppliers to undergo a due diligence process prior to product or service provision. Employees are paid fairly, with salaries paid directly into their own bank accounts. Cyber security risks are identified and managed via iomart’s Information Security Management System which is based on the requirements of ISO 27001, an internationally-recognised standard governing the protection of personal records and sensitive information. Conformity with this rigorous security standard is monitored continuously and assessed by iomart’s UKAS-accredited certification body, providing external assurance of the controls validated. iomart operates an Equality, Diversity and Inclusion programme which is aligned with the United Nations Sustainable Development Goal #8 - Decent Work and Economic Growth – which promotes sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all. Actions and initiatives to support this goal include: • Mentoring partnerships with MCR Pathways, supporting equality of education outcomes, career opportunities and life chances • Regular engagements with SmartSTEMs, a charity which aims to provide equity of access and opportunity for all young people to STEM education and career opportunities • Partnership with and recruitment via Generation, a non-profit organisation transforming education to employment systems to prepare, place and support people into life-changing careers that would otherwise be inaccessible

  Equal opportunity

  iomart is committed tackling workforce inequality. Closely aligned with the United Nations Sustainable Development Goal #5 - Gender Equality, which aims to achieve gender equality and empower all women and girls, iomart’s approach aims to shine a spotlight on diversity, inclusion, belonging and talent whilst ensuring our policies, recruitment and frameworks are free from bias. To achieve this, iomart: • Operates a diversity and inclusion strategy devised to reduce any real pay gap in the longer term, with an annual Gender Pay Gap report published annually • Has implemented measures to monitor key demographic data, which allows us to set targets to improve representation in key areas • Continues to refresh and expand our employee networks, working towards a gender balance of 30% female representation by 2030 whilst tracking diversity statistics to ensure informed decision making across the business. • Partners with Empowering You, an organisation aiming to build an empowered community of diverse, authentic and confident leaders who can inspire a meaningful and sustainable cultural shift that benefits their organisation, wider industry and society at large • Has implemented an Equal Opportunities Policy in accordance with the Equality Act (2010) • Provides training for managers to better understand neurodivergent and disabled employees’ needs • Publishes a statement on Modern Slavery in accordance with section 54(1) of the Modern Slavery Act 2015, reflecting iomart’s commitment and efforts to operate responsibly • Redacts demographic information from CVs to reduce unconscious bias during the recruitment process • Operates a flexible working policy to promote a healthy work-life balance whilst allowing staff to fulfil other duties outside the workplace such as childcare and supports them working to their individual strengths

  Wellbeing

  iomart promotes the wellbeing of our people though a number of employee benefits and initiatives that impact physical and mental health. These include: • An Employee Assistance Programme with 24/7 support • A cycle to work scheme, with Head Office facilities designed to encourage green commuting • Enhanced benefits with length of service, such as medical and dental cover • Neurodiversity training • Flexible and hybrid working policies to promote a healthy work-life balance This commitment to wellbeing is extended throughout our local communities whereby iomart actively participates in charity engagement and volunteerism. Through our partnership with Business Volunteers, iomart works with local charities to support strong, integrated communities. We began hosting Volunteer Days at our Glasgow and Manchester sites in 2021. We have cooked and served Christmas dinners vulnerable people in Manchester and volunteered at the Glasgow Community Garden Trust to support a food-growing charity in encouraging families to get outdoors, exercise and grow healthy food. Employees helped to rejuvenate the site with a new seating space and raised beds, repairing compost bins and digging up areas that had overgrown. Additionally, iomart worked with FareShare UK to help deliver food that would prepare 40,000 meals for people in need. To further promote the physical health and wellbeing of staff and the wider community, iomart seeks to develop more sustainable business operations intended to reduce its environmental footprint.

Pricing

• Price: £200 a terabyte
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@iomart.com. Tell them what format you need. It will help if you say what assistive technology you use.