AMODAL LIMITED
endev-o Implementation, Configuration and Managed Support
Implementation and support services for the endev-o information management platform, configuring apps, workflows and governance to align with asset owner processes, standards and assurance requirements.
Features
- endev-o platform configuration and deployment
- App setup for e.g. information deliverables, HSEQ and Risk
- Workflow and governance configuration
- Integration with project and asset CDEs
- Data import and structured setup
- User role and permission configuration
- Dashboard and reporting configuration
- Training and knowledge transfer services
- UK-based application support desk
- Continuous improvement and optimisation support
Benefits
- Faster deployment of compliant information management workflows
- Reduced reliance on spreadsheets and manual tracking
- Improved data quality through validation on upload
- Clear governance embedded into daily processes
- Better visibility of project and asset performance
- Reduced effort chasing information and updates
- Improved confidence in reports and dashboards
- Consistent user experience across projects
- Greater adoption through simple, familiar interfaces
- Ongoing support aligned to asset owner needs
Pricing
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at jlynch@amodal.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
8 7 6 4 8 7 4 8 3 9 9 0 0 3 9
Contact
AMODAL LIMITED
Jacqueline Lynch
Telephone: 0330 320 1000
Email: jlynch@amodal.co.uk
About your service
- Service categories
-
Cloud Support Services
Set Up and Migration
- Data/information structure design
- Engagement and communication planning
- Project management and governance
- Service optimisation/right sizing
- Mobilisation coordination
- Other
Service scope
- Service constraints
-
Support primarily delivered remotely.
Platform customisation limited to configuration.
Does not include any third-party system licensing.
On-site support subject to additional agreement.
Does not include bespoke software development.
User support
- Email or online ticketing support
- Yes
- Support response times
-
P1 Urgent - respond within 1 h, resolution with 4h
P2 High - respond within 4 h, resolution with 12h
P3 Medium - respond within 8 h, resolution with 3d
P4 Low - respond within 24 h, resolution with 7d - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Amodal provides a three-level support service to ensure reliable operation, adoption and continuous improvement of its software and managed services.
Level 1 – Standard Support
Provides business-hours access to Amodal’s UK-based support team for end-user queries, incident logging and basic configuration guidance. This level includes issue triage, access to guidance materials and standard service updates. Suitable for organisations requiring stable, day-to-day operational support.
Level 2 – Enhanced Support
Includes all Standard Support services, plus proactive system monitoring, configuration support, dashboard and workflow adjustments, and priority response times. Enhanced Support also provides scheduled service reviews and adoption support to meaningfully improve outcomes.
Level 3 – Managed Service
Provides a fully managed service, including platform administration, data quality checks, workflow optimisation, reporting support and continuous improvement. This level is suited to asset owners seeking assured information management outcomes without maintaining in-house specialist capability.
Support is delivered primarily remotely, with on-site support available by agreement.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Solution architect | £700.00 | |
| Senior solution architect | £1,000.00 | |
| Lead solution architect | £1,100.00 | |
| Principal solution architect | £1,500.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £700.00 | |
| Senior data engineer | £1,100.00 | |
| Lead data engineer | £1,500.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business relationship manager | £750.00 | |
| Senior business relationship manager | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £650.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £750.00 | |
| Delivery manager | £1,000.00 | |
| Senior delivery manager | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Digital portfolio analyst | £750.00 | |
| Senior digital portfolio manager | £1,100.00 | |
| Head of portfolio | £1,500.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (QAT) | £650.00 | |
| Lead QAT analyst | £1,100.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice DevOps engineer | £1,000.00 | |
| Junior DevOps engineer | £550.00 | |
| DevOps engineer | £750.00 | |
| Senior DevOps engineer | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice frontend developer | £450.00 | |
| Junior frontend developer | £550.00 | |
| Frontend developer | £750.00 | |
| Senior frontend developer | £900.00 | |
| Lead frontend developer | £1,100.00 | |
| Head of frontend development | £1,500.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical writer | £750.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- Monday 18 August 2025
- What the ISO/IEC 27001 doesn’t cover
- N/A - the whole business was covered as part of the review
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- British Assessment Bureau
- ISO 9001 accreditation date
- Monday 18 August 2025
- What the ISO 9001 doesn’t cover
- N/A - the whole business was covered as part of the review
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- B315ae37-d443-4d81-a325-3143f67b4431
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at jlynch@amodal.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.