Public Sector Software Ltd

PSSLive+

PSSLive+ provides a comprehensive SaaS solution for streamlined Asset, Inspections, and Maintenance Management, seamlessly integrating on-site and office operations. Our software facilitates end-to-end workflow , ensuring compliance against Risk Management Inspections and Maintenance regimes for module areas such as playgrounds, parks, trees, open spaces, allotments, cemeteries, and car parks

Features

• Database-level configurations offer flexibility, enabling mandatory options for compliance
• Real-time risk-based dashboard with intuitive visual interface
• Integrated Customisable Report Builder for tailored reporting
• Customise user privileges for seamless web and mobile accessibility
• Unlimited storage for photos, videos, and data files provided
• Easily schedule inspections and tasks for streamlined operations.
• Efficiently conduct Asset inspections in playgrounds, parks, and cemeteries
• Automated To-Do List higlights items for action or attention
• User-friendly mobile app for Inspections, Asset, Task management
• Built in EN-1176-77 Standards linking Assets to Findings and Tasks

Benefits

• Inspect, Manage, and Maintain Assets all in one solution
• Instant, effective access and analysis of your data provided
• Simple mobile interface enabling workers of all abilities.
• Exception-based reporting for faster onsite inspections
• Signed-off, time-stamped inspections create indisputable evidence
• Reduced admin, paperless recordkeeping for streamlined operations.
• Avoid duplication of effort with access to previously reported Findings.
• Simplified workflow admin for maintenance and contracting teams.
• Easily generate FOIA and insurance reports for compliance.
• Fully logged history ensures complete audit trail transparency.

£7,000 a licence a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mpritchard@pssltd.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

876526505031687

Contact

Mark Pritchard
01926800800
mpritchard@pssltd.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Our platform undergoes scheduled maintenance by Microsoft Azure. Customers receive advance notification.
• System requirements:
  • Minimum Mobile: Android 9.0+, iOS 11+
  • Browsers - Chrome, Mozilla Firefox, Microsoft Edge or IE 11

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email Response is typically within 1 hour during business hours. Outside of business hours response will be within 4-12 hours.; ; Business Hours are 0800 - 1600 Monday to Friday.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Included in Annual Licence:; ; Dedicated Account Manager; Annual onsite or online assessment session for system use; Unlimited phone and email support; Installation and initial setup assistance; ; Additional Support (Price on Application):; ; Onsite Training; Online Training
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We offer tailored onsite or online training sessions, customized to meet customer needs (charges apply).; ; Users receive complimentary access to PDF User Guides, instructional videos, and Quick-Start guides accessible through both web and mobile apps. Additionally, printed 'Pocket cards' offer best practice guidance for mobile inspections.; ; Our dedicated Account Managers are available to assist with site tree planning, data import, schedule structuring, and any other requirements to ensure a seamless implementation process
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data can be extracted in XLSX format or via Reports by the customers prior to end date; ; For a fee, XLSX format with reference Images in their original form (both Pictures and E-Signatures) can be provided.; ; Alternatively a read-only licence can be set up
• End-of-contract process: At the end of the contract, the customer has the option to switch to an Annual rolling contract or deactivate their database. ; ; If the customer wishes to extract their data from our system, they have the ability to do so within the web app and following confirmation we can then archive and delete the database. Alternatively, they can revert to an Annual 'Read-Only' Licence which provides them access to analyse their data and produce Reports in the event of an FOI or Court Case.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Mobile Service is designed for teams on the ground, facilitating inspection entry, task completion, and asset data recording, including inventory updates.; ; The Web app caters to office staff responsible for managing data, system configuration, report generation, and data analysis. It aids in purchasing decisions, management, and workload allocation
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Access PSSLive+ via the web app link or download mobile application, available on iOS 11+ and Android 9+.; ; Both apps prioritise user accessibility, featuring scalable text, and color contrast ratios suitable for sight-assisted modes. Various zoom levels are supported for enhanced usability.; ; The app incorporates speech-to-text interfaces for convenient data input whenever possible.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: N/A
• API: No
• Customisation available: Yes
• Description of customisation: PSSLive+ can be customised using the settings and configuration section which only Administrator users have access to in a variety of ways, for example:; ; Users can be set up with appropriate access to sections within the system, Sites, Asset Categories, Inspection Types, Finding Groups and Contractors; Inspection types can be created and configured; Finding Causes can be created and configured; Findings and Tasks can be personalised to create local lists; Addition of Wards, Suppliers, Routes, Contractors, Manufacturers Customised Inspection and Task Schedules regimes can be created; Configure Routes which list Sites in order of preference; Create Report templates as required; Add Budget Groups, Codes and Financial periods ; Database configuration can be set to further customise the use of both the web and mobiles apps such as enforcing photo taking or risk adding.; ; All Users can modify the grid views or grid size or light/dark mode to their requirements

Scaling

• Independence of resources: Our services are held within Azure 'Auto-Scale' and 'Elastic' environments which allow the services to automatically provision additional resources when required. This ensures that users are not affected by demand by other users.

Analytics

• Service usage metrics: Yes
• Metrics types: Exmaples include: Inspections Completed by Type, Findings without Risk , Number of High Risk Findings Unresolved, No of Findings Past Resolved by Date , Findings recorded by Cause, Tasks Completed available from the Dashboard. ; ; Further usage metrics can be seen by analysing the data e.g. Findings reported by Cause or Task completed during a time frame by certain contractors.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Users are able to export their data from within the web application, here they are able to filter / sort / group any data (Sites, Assets, Inspections, Findings and Tasks) and export to XLSX or CSV. ; ; Users are also able to export their Site/Asset Geo-Data into .mid and .mif files from the web application.; ; Data in the format of customised reports can also be created and stored externally to the system.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • Report
  • XLSX
• Data import formats:
  • CSV
  • Other
• Other data import formats: XLS/XLSX

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The PSSLive+ platform is hosted on Microsoft Azure who provided 99.95% uptime. ; ; Any Scheduled Downtime for Maintenance / Updates will be carried out during off-peak times (20:00 - 04:00)
• Approach to resilience: Available on request.
• Outage reporting: We report any Outages through our Dashboard News page. Any Scheduled downtime is additionally announced through Email and via Dashboard News

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Role Based Access Control is used through out the system, allowing the Customer to specify what data an individual user will have access to. Support channels are available for all users, however any request data-access will require authorisation from named Customer representative.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Our polices are based up on our Cyber Security Strategy which is reviewed at board level annually. ; ; Any document requirements can be supplied upon request.
• Information security policies and processes: Our polices are based up on our Cyber Security Strategy which is reviewed at board level annually. Any document requirements can be supplied upon request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our configuration and change management processes prioritise security and reliability. All potential changes undergo thorough vulnerability assessments and necessary security modifications. Following evaluation, developments undergo rigorous testing procedures before proceeding to User Acceptance Testing (UAT); All changes are assigned to a release which are then recorded and stored for reference.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our vulnerability management process ensures robust security measures. Monthly scans by a trusted third-party provider and continuous monitoring by our in-house team ensure comprehensive coverage. Additionally, we stay updated on the latest threats and vulnerabilities through subscription to relevant security channels.; If a vulnerability has been detected, it is graded on its risk and severity and managed accordingly. Our grading is based upon the following - High priority are released same day, Medium priority within 2 days, Low priority within a week or within next scheduled build where possible.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Potential Compromises are identified through Azure real-time monitoring and set triggers. Once identified, the threat is immediately investigated by the team and handled according to our Security Policy. We aim to respond to incidents within 1 - 6 hours depending on its severity.
• Incident management type: Supplier-defined controls
• Incident management approach: Our incident management process is proactive and thorough. Automated Azure services and our internal error reporting system actively monitor all our services for errors. Common events are promptly cataloged in our internal help file, and communication is disseminated as needed to address any issues effectively.; ; Users can report incidents to their Account Manager or the Support team via Email or Telephone. They are then provided with updates until the issue is closed. ; ; Incident reports and reviews can be generated following closure at the customer request.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity

  Fighting climate change

  Designed to be accessible and affordable, our platform ensures that sustainable practices are within reach for all users. By offering a paperless solution, providing online demos and account management, and promoting flexible working solutions for our employees, we prioritize reducing environmental impact. Additionally, we actively encourage recycling in our office to further diminish our carbon footprint. Through these initiatives, we strive to not only minimize our own environmental impact but also empower our users to embrace eco-friendly practices.

  Tackling economic inequality

  Our commitment to tackling economic inequality is reflected in our software, PSSLive. Designed with inclusivity in mind, PSSLive offers accessible technology tailored for individuals from diverse socio-economic backgrounds. Operating seamlessly even in areas with limited internet connectivity, our platform features intuitive user interfaces that prioritize ease of use. Additionally, our mobile application is offline-capable, ensuring accessibility regardless of connectivity challenges. We are dedicated to continuous improvement, striving to enhance our compliance with Web Content Accessibility Guidelines (WCAG) to ensure equitable access for all users.

  Equal opportunity

  As a software provider, promoting equal opportunity involves creating an environment where everyone has fair and equal access to opportunities, resources, and advancement, regardless of their background or identity. Including; Diverse and Inclusive Hiring: We ensure our hiring processes are fair and unbiased by implementing strategies such as blind resume screening, diverse interview panels, and training for hiring managers on unconscious bias. We seek out candidates from underrepresented groups and create inclusive job descriptions that welcome applicants from diverse backgrounds.; Equal Pay and Benefits: We commit to pay equity by conducting regular audits to identify and address any disparities in compensation based on gender, race, or other protected characteristics. We offer comprehensive benefits packages that support the well-being of all employees, including healthcare, parental leave, and professional development opportunities.; ; Career Development and Advancement: We provide equal access to career development resources, and opportunities for advancement within the organisation where possible to create a supportive and inclusive culture that values diversity of thought and encourages employees to reach their full potential.; ; Accessibility and Accommodations: We strive to ensure that our software products and workplace environments are accessible to individuals with disabilities by adhering to accessibility standards such as the Web Content Accessibility Guidelines (WCAG). We offer reasonable accommodations for employees who need them, whether it's assistive technology, flexible work arrangements, or modifications to the physical workspace.; ; Accountability and Transparency: We hold leadership accountable for progress on diversity and inclusion goals by setting measurable targets and regularly tracking and reporting on outcomes. Foster a culture of transparency and accountability where employees feel empowered to speak up about issues related to equal opportunity and inclusion.

Pricing

• Price: £7,000 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mpritchard@pssltd.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.