Quorum Network Resources Ltd

Windows Implementation and Updates

A service to update Windows 10, or optimise new versions of Windows 11 and future versions of Windows, whilst also ensuring that all applications continue to function or are updated as required

Features

• Discovery of the desktop estate
• Design of the update process
• Development of a desktop image
• Deployment of updated image across the buyer's entire estate

Benefits

• Discovery ensures desktop software is correctly licensed
• Bespoke processes are designed in line with buyer's business needs
• Microsoft software updated to allow continued support without additional charges
• New, vendor supplied, software enhancements can be safely incorporated
• New desktop image can be safely tested within Buyer's processes
• Buyer-focused, at desk Deployment Plan will reduce risk

£740 to £1,450 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@qnrl.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

876863406898230

Contact

Client Sales
0131 652 3954
tenders@qnrl.com

Planning

• Planning service: Yes
• How the planning service works: Where existing elements of the buyer's desktop are targeted to be migrated to take advantage of a cloud version, Quorum can work with the buyer to ensure that features are identified for deployment that maintain or enhance the buyer's current usage of that application or service.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Windows 10
  • Windows 11
  • Microsoft 365
  • Buyer specific desktop applications

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Where new functionally is available and fits within the buyer’s cloud strategy, Quorum can undertake or assist in the data migrations that are required by the applications.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • AWS
  • Google
  • Others at the buyer's request and agreement

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality assurance and process management are built in to all our company operations and service delivery methodology, though client engagement, service construction and delivery, and supporting administrative processes. Supporting our quality assurance and service delivery, we have key team members qualified in the following areas: •ITIL service management practices focussed on aligning IT services with business needs. •PRINCE2 process-based methodology for effective project management. •COBIT: IT management and governance good-practice framework created by the international professional association ISACA. Quorum’s quality assurance standards are deployed within the proposed service as follows: •To maintain an effective quality assurance system complying with ISO9001. •To achieve and maintain a level of quality which enhances the company's reputation with clients. •To ensure compliance with relevant statutory and safety requirements. •To maximise client satisfaction with the services provided by Quorum Network Resources Ltd. Quality Planning: Client satisfaction and quality are achieved by operation in accordance with the documented quality system. Specific client requirements are identified and documented during the contract review process, allowing these requirements to be communicated and achieved, ensuring satisfaction of the client’s declared needs.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Quorum can provide support to all aspects of the ongoing delivery cycle or specific areas as defined by the buyer. As updating can occur every 12 -18 months Quorum can tailor support to either augment the buyer's internal team or deploy a full team to deliver the effort.

Service scope

• Service constraints: The service only applies to software that the buyer is licensed for. The service may identify software licensing errors that the buyer should take action to resolve.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our standard support hours are Monday to Friday from 8am until 6pm, with an initial response in one hour or less. Out of hours cover can be arranged at additional cost. The support response times are agreed in collaboration with buyers based on their business requirements.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Quorum provide the following support options (price dependent on client requirement): ; ; Full Managed Service - Full responsibility for your end-to-end IT services, including external suppliers and project delivery. 24/7 phone support is available by agreement (incurs an additional charge). ; ; IT Director as a Service - gives access to senior IT Directors on a part-time basis to review your current IT capability and develop your IT roadmap, ensuring IT is aligned to the changing needs of your business. ; ; End User & Cloud Infrastructure Support - As your outsourced infrastructure team, we take responsibility for proactively monitoring, patching, and managing servers, storage, and network devices, ensuring they remain highly available, performant, and healthy. ; ; Database Administration - A team of experienced, certified database professionals to look after your company databases, ensuring your business applications are robust, fast performing, and delivering the management information required for your business. ; ; Managed Security Services – A team of security professionals provide security monitoring and alerting on your estate and 24/7 incident response. The team also regularly review and remediate any security holes within the estate to provide increased security posture. ; ; Clients will be assigned a designated Account Manager and if required, a lead cloud engineer.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Certified Quality Systems Ltd (CQS)
• ISO/IEC 27001 accreditation date: 16/01/2023
• What the ISO/IEC 27001 doesn’t cover: All our services are covered including the Provision of IT Support, Software Development and IT Consultancy.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are certified to ISO14001: Quorum are committed to reducing our carbon footprint in the following ways.; A reduction of energy consumption:; • Outdated storage heating system upgraded to up-to-date gas central heating and water system.; • Secondary double glazing layer added to windows to keep in heat.; • More IT systems run on the cloud, significantly reducing the number of servers in our office.; • All fluorescent tube lighting replaced with LED lighting.; Actively discouraging unnecessary travel by offering the following:; • Virtual meetings via Teams are always prioritised over booking flights.; • Employees are advised to travel using public transport where possible in preference to taxis and lone driving.; • Various schemes to make costly local transport season tickets, and suitable bikes more affordable by paying in full and then deducting the cost from the employee monthly.; Having a robust recycling policy that is adhered to by all employees in Quorum offices. Quorum currently recycle the following:; • Plastic; • Paper; • Cardboard; • Food tins and drinks cans; • Glass; • Batteries; • Printer ink & toners; • IT Equipment (a separate policy dictates the secure recycling of IT equipment and media disposal).

  Covid-19 recovery

  Quorum are committed to assisting our employees and our local area during Covid Recovery in the following ways.; Work Opportunities:; • Quorum offers both graduate and apprenticeship positions, giving young workers the opportunity to further their learning with bespoke training and development plans which set out clear targets and outcomes. This enables them to develop beyond the entry level positions they would normally start in. Since the start of the COVID-19 pandemic, Quorum has successfully brought on two graduate employees.; Supporting the Community:; • In place of corporate Christmas gifts and cards, Quorum decided to use the festive seasons as an opportunity to give back to and support causes meaningful to our employees and the local community. An annual amount is set aside, and our employees nominate charities that are close to their heart and this pot is distributed amongst the chosen charities. Since the beginning of the pandemic, Quorum has donated to small local charities that have directly impacted employees and their families such as Kilbryde Hospice, Lothian Autistic Society, Social Bite and Read to Rise.; Supporting Mental Health:; • At the onset of the pandemic, Quorum engaged with Health in Mind Resolve to offer all employees free, private counselling sessions.; • Quorum greatly supports the mental well-being of employees and has seven Mental Health First Aiders that are trained to recognise the signs and symptoms of various mental health problems, offer support to those in a crisis, and provide knowledge of support systems to assist those seeking professional support.; Improving Workplace Conditions:; • Following the ease of COVID restrictions, Quorum is offering each employee the right to work remotely, using the main office as a drop in hub.

  Tackling economic inequality

  At Quorum we value good people, people we trust, feel empathy for and respect. We want all our people, as owners of the business, to feel we are being ourselves, taking ownership, demonstrating fairness with the freedom to be ourselves with our clients. We pride ourselves on doing the right thing, demonstrating our integrity, working with consistency, and giving our clients confidence in our solutions. ; ; In June 2015 Quorum made a Commitment to the Scottish Business Pledge. As part of the pledge Quorum are committed to supporting young people towards and into employment including placements, apprenticeships, and partnerships with Universities across Scotland.; ; We offer family friendly, flexible working. Our Managing Director Andrew Watson is a Family Friendly Working Scotland ‘Champion’. ; ; We have signed up to the Living Wage Foundation and provide fair pay to all our permanent and contract employees. We are part of the Living Wage in Tech Leadership Group. We do not use zero hour contracts.

  Equal opportunity

  Quorum is an Equal Opportunities employer and is committed to eliminating discrimination in any form, and to promoting diversity and all its benefits. Our recruitment policies require all employees involved in the recruitment process to act without bias. We always investigate candidate opportunities within the local labour market and will only look further afield should we fail to find the right candidate for the role. Quorum takes our responsibilities as an employer very seriously and we constantly work to improve our performance in our employment practices wherever possible.; ; We foster a culture of diversity and equality within our company, encouraging individual interests where possible and appropriate; our relatively flat management structure ensures that employees have clear, daily access to the management team and directors who will work alongside teams on various projects. Our employees come from a wide variety of backgrounds and we welcome the diversity of knowledge and experience that they bring to the group. Our approach in this is supported by our Equal Opportunities Policy, Recruitment Policy and our internal management system which is structured and informed by our ISO 9001 certification.

  Wellbeing

  Quorum was founded in 1999 with a vision to provide a great place for people to work. Our mission has always been to deliver high quality IT solutions with outstanding customer service and care for our employees. We continue to uphold the passion, teamwork, and technical specialisation which we believe sets us apart in this industry.; ; We became employee-owned in 2019 to secure the future of the company for our customers and employees. We actively look to work with organisations who are similar in culture to ourselves, clients that value the investment we put into our people. We have many, longstanding, rewarding relationships with clients that we have been able to truly collaborate with.; ; At Quorum we value good people, people we trust, feel empathy for and respect. We want all our people, as owners of the business, to feel we are being ourselves, taking ownership and demonstrating fairness with the freedom to be ourselves with our clients. We pride ourselves on doing the right thing, demonstrating our integrity, working with consistency, and giving our clients confidence in our solutions.; Quorum supports career opportunities in all of our disciplines including technical, project management, sales, account management, operations and finance. Our staff have the opportunity to make lateral moves within Quorum should they wish to pursue a new career path.; Quorum greatly supports the mental well-being of employees and has seven Mental Health First Aiders that are trained to recognise the signs and symptoms of various mental health problems, offer support to those in a crisis, and provide knowledge of support systems to assist those seeking professional support.

Pricing

• Price: £740 to £1,450 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@qnrl.com. Tell them what format you need. It will help if you say what assistive technology you use.