Solution Performance Group Ltd

Copilot Design, Implementation and Support Service

SPG's Copilots services allows our clients to exploit Microsoft Copilot which is Artificial Intelligence (AI) toolset that integrates with Microsoft 365 to automate tasks, perform data analysis and provide meaningful insights.

Features

• Exploits Microsoft Copilot to its full potential
• Integrates with the Microsoft 365 suite
• Automates complex data analysis
• Generates formulas in Excel to reduce errors and improve accuracy
• Manages email communications in Outlook
• Automates repetitive tasks across applications
• Drafts documents and creates presentations
• Gathers business requirements through workshops
• Customised to meet the client's specific business needs
• Includes design, build, testing, implementation and support

Benefits

• Provides meaningful business insights to data
• Improved productivity
• Ensures high quality standard of services
• More effective collaboration between teams
• Better projects outcomes
• Enables staff to focus on strategic activities
• Enables workflows to generate operational efficiency
• Lower cost of service delivery
• Drives innovation

£450.00 to £1,600.00 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@thinkspg.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

876871549239755

Contact

The Solution Performance Group Team
0191 4957490
hello@thinkspg.com

Planning

• Planning service: Yes
• How the planning service works: We provide a comprehensive suite of services in a phased approach starting with an initial Discovery and Assessment exercise. Using Business and Technical Analysts, we gather requirements and gain an understanding of your business through focused-workshops. From this we assess your organisation's maturity and readiness for Copilot. A recommendations report with options, suggested approach, investment strategy and high level roadmap will be presented. We identify how data and Copilot will help the organisation to address challenges and improve services. Working with you, we will plan and design the implementation at a pace that is aligned to your organisation and your Cloud Strategy.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Microsoft Copilot

Training

• Training service provided: Yes
• How the training service works: We provide training for all cloud software solutions in the SPG portfolio.
• Training is tied to specific services: Yes
• Services the training service works with: Microsoft Copilot

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We have a track-record of providing cloud services to Public sector organisations. We have a number of practices within our organisation that provide cloud migrations, data analysis, software development and integration, architectural services, cyber security, warehousing and AI including Copilot services. With such a breadth of experience, we can advise, design, build and support the end to end solution providing quality and consistency throughout. Not relying on multiple third-parties means we can deliver our solutions faster and more cost-effectively.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Microsoft Copilot

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Data quality and data governance are critical to the delivery of effective Copilot services. Our service evaluate the current maturity within the organisation and make tangible recommendations to elevate the organisation to the prerequisite levels to exploit their data through Copilot. All our services are designed and built in accordance with our rigourous quality control processes and our ISO 9001 Quality Assurance Accreditation. As part of this, all our solutions are thoroughly tested prior to deployment both internally and by the client before being signed off.

Security testing

• Security services: Yes
• Security services type:
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: SPG provides support for all of the hosting and software services in our portfolio. We have a dedicated CloudOps Managed Service that can fully monitor, manage and support our Cloud solutions around the clock. A 24x7 Service Desk facility can response and resolve incidents, and pass more complex issues to support teams that provide second and third line support.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times vary from 1 hour to 8 hours depending on the priority and hours of service. Please refer to our Service Definition document.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Response times vary from 1 hour to 8 hours depending on the priority and hours of service. Please refer to our Service Definition document.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Best of breed software and monitoring and management tools.

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ATLAS Certification Ltd
• ISO/IEC 27001 accreditation date: 04/01/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Moving to the Cloud delivers real sustainability: 1. Cloud servers run at a much higher utilisation rate than conventional on-premise servers meaning less energy is wasted running servers with idle capacity 2. More-efficient servers, means less of them which means a reduction in the manufacturing of hardware and minimal waste 3. Cloud environments typically run in highly-efficient data centres often using 'green' energy reducing environmental impact.

Pricing

• Price: £450.00 to £1,600.00 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@thinkspg.com. Tell them what format you need. It will help if you say what assistive technology you use.