31G

BPO - Business Process Outsourcing & Managed Services Support 24/7

We help companies build custom, dedicated support teams based on their exact needs. We can help you grow and optimise your business with our wide range of Business Process Outsourcing (BPO) Services. Ensuring the delivery of outstanding customer experiences via omnichannel and 24/7.

Features

• Provide BPO client-focused bespoke solutions
• We handle the recruiting, HR, IT and facilities,
• 31G Provides client-focused bespoke solutions
• Consulting support for BPO
• Delivery of outstanding customer experiences via omnichannel and 24/7
• Offshore and Onshore teams
• Customer Excellence, Tech Support, Backoffice, Digital Marketing, Finance and Admin
• Sourcing, Onboarding and Administration

Benefits

• One Stop Shop offer
• 24/7 service available
• Cost effective offshore teams
• Team has Health Care, Technology, Services, Finance and Backoffice
• Digital Marketing
• Access to a large Global Talent Pool
• Lower cost, increased efficiency
• Flexible Capacity Planning

£18.00 a unit a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@31g.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

877530296486537

Contact

Hasib Aftab
+442032900012
info@31g.co.uk

Planning

• Planning service: Yes
• How the planning service works: 31G provides client-focused bespoke solutions to clients across all industries, we can help you grow and optimize your business with our wide range of Business Process Outsourcing (BPO) Services. Ensuring the delivery of outstanding customer experiences via omnichannel and 24/7.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Linked to onboarding an ongoing training and support for clients onboarding processes
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We provide bespoke service to our clients based on their needs. ; ; We are able to migrate from their current services, develop local SOP's, client technical and operational SOP's. ; ; Manage client used infrastructure protocols and migration.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Using public cloud service providers and client hosting requirements cloud or local hosting.

Service scope

• Service constraints: We can provide 24/7 service and support

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Subject to client support system, we can onboard client support system.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Subject to clients requirements.
• Support levels: 24/7 availability

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • The Data Security and Protection Toolkit (DSPT)
  • ISO27001 Planned
  • CE Plus Planned

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  We have diverse workforce including male and female workers doing the same job and receiving the same pay.

Pricing

• Price: £18.00 a unit a year
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@31g.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.