Workplace Communications & Space Management Solution - Korbyt
Korbyt’s innovative platform empowers businesses to captivate audiences, boost productivity, and foster meaningful connections. Korbyt makes distributing, creating and managing content across various channels easy. Korbyt enables companies to deliver targeted and personalised information to employees through digital signage, mobile apps, desktops and other devices.
Features
- Broadcast communication to mobile, desktop, digital signage, web and email
- Agnostic digital signage platform
- Wayfinding
- Room booking and scheduling
- Content management system
- System on a chip support
- Software integrations
- Up to 8K video capabilities
- Interactive kiosk displays
- Emergency alerts
Benefits
- Enhanced productivity
- Seamless integrations
- Clear communication across hospitality, education and corporate sectors
- Advertising and brand management
- Easy event promotion
- Improved productivity
- Multi-channel content distribution
- Customisable screen zones and sharing
- Personalised workplace experience
- Support for Windows, Android or Linux
Pricing
£22 a licence a year
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
8 7 7 8 7 2 1 8 5 6 0 5 5 3 7
Contact
Snelling Business Systems Ltd
Alexandra Weston
Telephone: 01603711111
Email: sales@snellingbiz.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- Port 443 to *.korbyt.com must be open as an outbound firewall port
- System requirements
-
- Display with HDMI input to show content
- LAN connectivity for the player
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Korbyt provides Business Day and Mission Critical Support packages. Enhanced response and escalation is offered with Mission Critical Support
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- No
- Support levels
- Korbyt offers Business Day (8x5) and Mission Critical Support (24x7). Mission Critical support includes a named customer success manager plus 2 days of consultancy services per quarter.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Our Foundational Training Program includes 5 Classes, 1 hour each, delivered as part of your solution. All classes are instructor-led virtual, interactive, and using a blend of slides and live demonstration in your Korbyt platform. All classes can be recorded and provided to you for later review, along with any slide materials.
Additional Resources for Learning:
● Korbyt Knowledge Base
● Korbyt Learning Center - Service documentation
- Yes
- Documentation formats
- Other
- Other documentation formats
- Online
- End-of-contract data extraction
- Media, Layouts, Playlists, Players can be exported.
- End-of-contract process
- We do a complete database extract of all of your data to send back to you. You have 30 days from termination to retrieve your data and of course, we are flexible on what your needs are here as well
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Chrome
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- Windows
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- The Mobile and Web Desktop experience offer the same capabilities overall, the web desktop offer some more feature rich editing capabilities.
- Service interface
- No
- User support accessibility
- None or don’t know
- API
- Yes
- What users can and can't do using the API
- POSTMAN collection to allow programmatic interaction with Korbyt.
- API documentation
- Yes
- API documentation formats
- Other
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- The Korbyt solution allows users to design layouts using the Korbyt layout editor offers “WYSIWYG”. Drag and drop lements to support Code-free animations, Social feeds, External URLs, QR codes, Data integartion to extermnal data sources, Video, interactive kiosks etc. Content can then be assigned using clever playlist rules to minimise adminstration overhead. Users can be granted access to various elements within the system using a role based system.
Scaling
- Independence of resources
- Korbyt is architected so that report generation is a separate AWS process and will not impact other core Korbyt processes.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Various reports exists on Korbyt to provide this, some of these are: audit report, proof of play, Tag usage, Media added in last 30 days.
- Reporting types
-
- API access
- Regular reports
- Reports on request
Resellers
- Supplier type
- Reseller (no extras)
- Organisation whose services are being resold
- Korbyt
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Other
- Other data at rest protection approach
- AWS S3 storage
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Users can export Media, Layouts, Playlists, Players via the Korbyt browser user interface.
- Data export formats
- Other
- Other data export formats
- All media exported in their original source imported format
- Data import formats
- Other
- Other data import formats
-
- Image: .jpg .png .bmp .gif .svg
- Audio: .mp3 .mp4a .aac
- Video: .mp4 .webm .avi .mov .mpeg
- Document: .dco .odt .pdf .xls .ods .ppt .odp .txt
- Document (cont'd): pages .key .number .csv
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- Target 99.5% monthly uptime.
- Approach to resilience
- Korbyt utilizes AWS to provide a highly resilient and scalable environment utilizing capabilities such as Availability Zones, S3 storage etc.
- Outage reporting
- Each client's tenats provides a Dashboard view of their system, showing player status. Email alerts can be configured in the event of player outages etc.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Identity federation with existing provider (for example Google Apps)
- Other
- Other user authentication
- Basic authentication via Username and password but SSO can be provided that integrates with a customers SSO (e.g. Azure AD)
- Access restrictions in management interfaces and support channels
- Each user who logs into the Content Management System (CMS) has a role assigned to them that decides what actions they can perform. The three separate services offered by Korbyt are present in such a way that a CMS Users needs to be assigned a role for each system they will be able to interact with. Access roles are: Tenant Administrator, Administrator, Approver, Content Author, Read Onl & Launchpad(Signage Only).
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- Identity federation with existing provider (for example Google Apps)
- Other
- Description of management access authentication
- Basic authentication via Username and password but SSO can be provided that integrates with a customers SSO (e.g. Azure AD)
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- Between 1 month and 6 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- Between 1 month and 6 months
- How long system logs are stored for
- Between 1 month and 6 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- EY CertifyPoint
- ISO/IEC 27001 accreditation date
- 20/11/2023
- What the ISO/IEC 27001 doesn’t cover
- Server infrastructure that sits outside of AWS (e.g. on-premise customer server)
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
-
- SOC II
- ISO 27001
- CIS
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
-
- ISO/IEC 27001
- Other
- Other security governance standards
- SOC II
- Information security policies and processes
- Korbyt leverages AWS data centers and products that are audited and certified to meet numerous standards including SOC 1, 2, 3 and ISO 27001. Additionally, Korbyt holds an ISO 9001:2015 certification for Quality Management Systems. More information on AWS certifications may be found at https://aws.amazon.com/compliance
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Korbyt has three different code environments. Development, Staging, and Production. Code changes require multiple approvals and are only pushed to production during code change periods.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
AppScan is our vulnerability scanning application.
Vulnerabilities classified as “medium” will be addressed within 6 months unless the risk is to be accepted with justification and compensating control. Vulnerabilities classified as “low” will only be addressed if classified as a risk to the day-to-day operation of the application. - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Korbyt employs TrendMicro DeepSecurity monitoring agents on all production servers. This includes IDS (intrusion detection) and virus and malware real-time threat monitoring. All servers are monitored for various health metrics as well as security events. DevOps staff receive email and SMS alerts for any events requiring attention. Staff are available 24/7/365 to respond to events.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Korbyt maintains an Incident Management Policy and follows standard procedures and escalations when encountering any actual or suspected incident relating to Korbyt systems or information within the custody of Korbyt. It is the responsibility of each Company employee or contractor to report perceived security incidents on a continuous basis to the appropriate supervisor or the People & Culture Department. Reports of security incidents are escalated as quickly as possible. Each incident is analysed to determine if changes in the existing security structure are necessary. All reported incidents are logged and the remedial action indicated.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
Covid-19 recoveryCovid-19 recovery
Korbyt helps companies operate in a post COVID hybrid environment. Create employee communications that reach & engage hybrid employees on all available channels at home, in office and on the go. Using employee communications, digital signage and space management tools, Korbyt enables a COVID safe workplace.
Pricing
- Price
- £22 a licence a year
- Discount for educational organisations
- No
- Free trial available
- No