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Snelling Business Systems Ltd

Workplace Communications & Space Management Solution - Korbyt

Korbyt’s innovative platform empowers businesses to captivate audiences, boost productivity, and foster meaningful connections. Korbyt makes distributing, creating and managing content across various channels easy. Korbyt enables companies to deliver targeted and personalised information to employees through digital signage, mobile apps, desktops and other devices.

Features

  • Broadcast communication to mobile, desktop, digital signage, web and email
  • Agnostic digital signage platform
  • Wayfinding
  • Room booking and scheduling
  • Content management system
  • System on a chip support
  • Software integrations
  • Up to 8K video capabilities
  • Interactive kiosk displays
  • Emergency alerts

Benefits

  • Enhanced productivity
  • Seamless integrations
  • Clear communication across hospitality, education and corporate sectors
  • Advertising and brand management
  • Easy event promotion
  • Improved productivity
  • Multi-channel content distribution
  • Customisable screen zones and sharing
  • Personalised workplace experience
  • Support for Windows, Android or Linux

Pricing

£22 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@snellingbiz.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 7 7 8 7 2 1 8 5 6 0 5 5 3 7

Contact

Snelling Business Systems Ltd Alexandra Weston
Telephone: 01603711111
Email: sales@snellingbiz.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Port 443 to *.korbyt.com must be open as an outbound firewall port
System requirements
  • Display with HDMI input to show content
  • LAN connectivity for the player

User support

Email or online ticketing support
Email or online ticketing
Support response times
Korbyt provides Business Day and Mission Critical Support packages. Enhanced response and escalation is offered with Mission Critical Support
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
No
Support levels
Korbyt offers Business Day (8x5) and Mission Critical Support (24x7). Mission Critical support includes a named customer success manager plus 2 days of consultancy services per quarter.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Our Foundational Training Program includes 5 Classes, 1 hour each, delivered as part of your solution. All classes are instructor-led virtual, interactive, and using a blend of slides and live demonstration in your Korbyt platform. All classes can be recorded and provided to you for later review, along with any slide materials.
Additional Resources for Learning:
● Korbyt Knowledge Base
● Korbyt Learning Center
Service documentation
Yes
Documentation formats
Other
Other documentation formats
Online
End-of-contract data extraction
Media, Layouts, Playlists, Players can be exported.
End-of-contract process
We do a complete database extract of all of your data to send back to you. You have 30 days from termination to retrieve your data and of course, we are flexible on what your needs are here as well

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Chrome
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The Mobile and Web Desktop experience offer the same capabilities overall, the web desktop offer some more feature rich editing capabilities.
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
POSTMAN collection to allow programmatic interaction with Korbyt.
API documentation
Yes
API documentation formats
Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The Korbyt solution allows users to design layouts using the Korbyt layout editor offers “WYSIWYG”. Drag and drop lements to support Code-free animations, Social feeds, External URLs, QR codes, Data integartion to extermnal data sources, Video, interactive kiosks etc. Content can then be assigned using clever playlist rules to minimise adminstration overhead. Users can be granted access to various elements within the system using a role based system.

Scaling

Independence of resources
Korbyt is architected so that report generation is a separate AWS process and will not impact other core Korbyt processes.

Analytics

Service usage metrics
Yes
Metrics types
Various reports exists on Korbyt to provide this, some of these are: audit report, proof of play, Tag usage, Media added in last 30 days.
Reporting types
  • API access
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller (no extras)
Organisation whose services are being resold
Korbyt

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
AWS S3 storage
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Users can export Media, Layouts, Playlists, Players via the Korbyt browser user interface.
Data export formats
Other
Other data export formats
All media exported in their original source imported format
Data import formats
Other
Other data import formats
  • Image: .jpg .png .bmp .gif .svg
  • Audio: .mp3 .mp4a .aac
  • Video: .mp4 .webm .avi .mov .mpeg
  • Document: .dco .odt .pdf .xls .ods .ppt .odp .txt
  • Document (cont'd): pages .key .number .csv

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Target 99.5% monthly uptime.
Approach to resilience
Korbyt utilizes AWS to provide a highly resilient and scalable environment utilizing capabilities such as Availability Zones, S3 storage etc.
Outage reporting
Each client's tenats provides a Dashboard view of their system, showing player status. Email alerts can be configured in the event of player outages etc.

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Other
Other user authentication
Basic authentication via Username and password but SSO can be provided that integrates with a customers SSO (e.g. Azure AD)
Access restrictions in management interfaces and support channels
Each user who logs into the Content Management System (CMS) has a role assigned to them that decides what actions they can perform. The three separate services offered by Korbyt are present in such a way that a CMS Users needs to be assigned a role for each system they will be able to interact with. Access roles are: Tenant Administrator, Administrator, Approver, Content Author, Read Onl & Launchpad(Signage Only).
Access restriction testing frequency
At least once a year
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Other
Description of management access authentication
Basic authentication via Username and password but SSO can be provided that integrates with a customers SSO (e.g. Azure AD)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
EY CertifyPoint
ISO/IEC 27001 accreditation date
20/11/2023
What the ISO/IEC 27001 doesn’t cover
Server infrastructure that sits outside of AWS (e.g. on-premise customer server)
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • SOC II
  • ISO 27001
  • CIS

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
SOC II
Information security policies and processes
Korbyt leverages AWS data centers and products that are audited and certified to meet numerous standards including SOC 1, 2, 3 and ISO 27001. Additionally, Korbyt holds an ISO 9001:2015 certification for Quality Management Systems. More information on AWS certifications may be found at https://aws.amazon.com/compliance

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Korbyt has three different code environments. Development, Staging, and Production. Code changes require multiple approvals and are only pushed to production during code change periods.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
AppScan is our vulnerability scanning application.
Vulnerabilities classified as “medium” will be addressed within 6 months unless the risk is to be accepted with justification and compensating control. Vulnerabilities classified as “low” will only be addressed if classified as a risk to the day-to-day operation of the application.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Korbyt employs TrendMicro DeepSecurity monitoring agents on all production servers. This includes IDS (intrusion detection) and virus and malware real-time threat monitoring. All servers are monitored for various health metrics as well as security events. DevOps staff receive email and SMS alerts for any events requiring attention. Staff are available 24/7/365 to respond to events.
Incident management type
Supplier-defined controls
Incident management approach
Korbyt maintains an Incident Management Policy and follows standard procedures and escalations when encountering any actual or suspected incident relating to Korbyt systems or information within the custody of Korbyt. It is the responsibility of each Company employee or contractor to report perceived security incidents on a continuous basis to the appropriate supervisor or the People & Culture Department. Reports of security incidents are escalated as quickly as possible. Each incident is analysed to determine if changes in the existing security structure are necessary. All reported incidents are logged and the remedial action indicated.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Covid-19 recovery

Covid-19 recovery

Korbyt helps companies operate in a post COVID hybrid environment. Create employee communications that reach & engage hybrid employees on all available channels at home, in office and on the go. Using employee communications, digital signage and space management tools, Korbyt enables a COVID safe workplace.

Pricing

Price
£22 a licence a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@snellingbiz.com. Tell them what format you need. It will help if you say what assistive technology you use.