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Concept Information Technology Limited

Design and Development Service

Concept provides expertise for the design and development of ICT and Concept provides expertise for the design and development of ICT and Digital products, services, applications and infrastructure throughout the development lifecycle, covering a broad range of technology platforms, tool sets/methodologies. Services include user research, UEX design and iterative user-testing

Features

  • UEX and Interface Design, Prototyping, Programming, Web Development, Software Development
  • Dev-ops , CI/CD , Kubernetes , Terraform , Docker
  • Technical Authoring, Documentation and Testing
  • Information Architecture and Information Design including Logical/ Physical Data Modelling
  • Mobile Application development, testing, deployment for iOS, Android, Windows Apps
  • On or off site delivery with security cleared consultants
  • Digital development capability including Opensource, Java, Ruby & Python
  • Development capability including .net, c#, Oracle, Sharepoint & Scala
  • IS Management, IS Development, Development Management, Analysis and Programming

Benefits

  • Development and delivery of outcome based Work Packages
  • Better cost controls, estimates at every stage of the cycle
  • The client stakeholders and project team working in collaboration
  • Beta testing after each iteration, gaining valuable early feedback
  • Flexible prioritisation of features, focusing on delivering value
  • Increased quality through testing and review at each stage
  • Improved project structure, planning and control of development and design
  • User Centric and benefits-led design and development

Pricing

£550 to £1,350 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nicola.copeland@concept-it.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 7 8 3 3 5 4 8 6 0 0 7 7 5 7

Contact

Concept Information Technology Limited Nicola Copeland
Telephone: 01384 246 250
Email: nicola.copeland@concept-it.com

Planning

Planning service
Yes
How the planning service works
Our team will evaluate the Client’s needs by carrying out a full operational analysis, including requirements capture and readiness assessment of the operational and technical products, solutions and systems within the organisation to create a set of designs to meet cloud services. We then carry out a full definition of the required environment, architecture and infrastructure, customized and configured to suit the client as required. When working with our clients we understand the need for business agility, financial control and managing risk while focusing on workable iterative delivery practices to enable timely and successful deliverables. We understand that secure digital services and products need to be continually maintained and delivered to meet market and business needs while retaining the required security classifications. We will deploy our specialists and subject matter experts in areas of Business Analysis, Solutions Design and Security to create proposals for robust hosting and or software services
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Our team will provide coverage of fundamental cloud computing training in terms of technology and business considerations. Fundamental Cloud Computing Terminology and Concepts Basics of Virtualization Specific Characteristics that Define a Cloud Understanding Elasticity, Resiliency, On-Demand and Measured Usage Benefits, Challenges and Risks of Contemporary Cloud Computing Platforms and Cloud Services Cloud Resource Administrator and Cloud Service Owner Roles Cloud Service and Cloud Service Consumer Roles Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) Cloud Delivery Models Combining Cloud Delivery Models Public Cloud, Private Cloud, Hybrid Cloud and Community Cloud Deployment Models Business Cost Metrics and Formulas for Comparing and Calculating Cloud and On-Premise Solution Costs Service Level Agreements (SLAs) for Cloud-based IT Resources Formulas for Calculating and Rating SLA Quality of Service Characteristics
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We will assist the Client in the development of a business case for migrating to the Cloud or between Cloud services. We will assist with identifying the required resources and the scoping of the project, especially where projects will transfer from being on-site to off-site hosted Cloud scenarios. We will assist with application architecture landscape redesign and how applications interact with one another and are delivered to end users. We will discover application dependencies, provide contingencies for unplanned outages and avoid limited functionality to systems while dependencies are addressed. IT service management, service desk alignment, and a general review of ITSM processes ensure that while more elements of the environment are outsourced, policies and processes align to the requirements of the organization. Security and networking policies will be addressed to ensure that the required level of security is adequately met.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Our team of QA and Performance testing specialists create processes and methods to ensure that the software will perform well under all conditions and scenarios. We can coach end users and clients to implement testing strategies or carry out the testing ourselves. We cover all aspects of the testing scope ensuring products are ready for production and improve end user experience. We carry out capacity testing to establish how many users the application can handle. Soak testing to determine stability and performance of the software. Load testing in order to see and measure the outcome. Component testing to identify performance problems with specific components. Stress testing to push the application and make it perform under the worst conditions, helping developers determine which components are more prone to fail first. Smoke testing is conducted to show that the application performs as expected under normal conditions. All processes check for stability, scalability, performance and throughput. We provide Test Managers, Functional & Non-Functional testing, Automated Testing, Performance & Load Testing, Usability & Accessibility Testing, Test Strategy, Test Management, UAT, Security Testing, Mobile Testing, Automate Testing, Automation Strategy, Framework design, build and Test Script Development & Execution

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We operate a team of experts to support the complete range of Cloud and Software based services on a telephone, email and web based platforms. We operate an effective prioritisation of support requests, on a 24/7 basis. First line support Telephone based support – first line fix Second line support Knowledge based application for more complex problems. Third line support Specialist technicians providing on/off site support for high level issues

Service scope

Service constraints
Our service does not have any constraints. Our business aim is to provide relevant levels of support through our onsite consultants, with a backup solution available based on our telephone support. This is stipulated in our service agreement.

User support

Email or online ticketing support
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We can provide both onsite and remote support. We can also provide an account manager for each of our clients, depending on size and need of the opportunity.

The account manager will either be onsite regularly, and will be available via phone or email (at the agreed times stipulated).

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Concept has been publishing its carbon reduction report since 2022 and regular updates and iterations have driven a culture of awareness and improvement across the company. This version has been produced to include commuting to the office, which was initially not included in the 2023 version but has since been back dated to include an estimate for this period based on headcount in 2022.
Our Environmental and Social Governance (ESG) are real, tangible and justifiable.
Our aims will be achieved by a simple philosophy - We will reduce our carbon emission where possible to get to a net zero target by 2030
Alongside this, runs our wider, ongoing commitment to social value which is measured under the UN Sustainable Development Goals framework. An ‘ESG Squad’ has been formed, comprising representatives from the wider private equity group, and which reports annually using the Cority Software platform ‘’Reporting21’. The squad meets quarterly to share best practice and to drive new ESG initiatives proportionately across the group.

Pricing

Price
£550 to £1,350 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nicola.copeland@concept-it.com. Tell them what format you need. It will help if you say what assistive technology you use.