Clear Visual Communications Ltd

Blue Jeans Conferencing & Microsoft Teams Cloud Service

The BlueJeans Cloud Service provides video conferencing where multiple participants can meet and collaborate in one central virtual location without having to own complex infrastructure. The interoperability features of the cloud platform allows the users to communicate and share content seamlessly using the Microsoft Teams Gateway.

Features

• Customer Branded Portal to Access, Provision, Monitor & Manage VMR's
• Collaboration & Data Sharing Capability
• Full interoperability for Cisco, Microsoft, Lifesize, H323, SIP, WebRTC.
• Up to 20 sites on screen simultaneously
• ISO accredited environment
• Analytics
• Microsoft Teams gateway service

Benefits

• Simplify scheduling and meeting management with MS Exchange Integration
• Enable video conferencing to join Microsoft Teams
• Option for private cloud service

£7.22 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@clearvc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

878666808844672

Contact

Rebecca McCartney
033 0088 3984
sales@clearvc.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Planned maintenance periods (usually posted within 48 hours prior to the weekend maintenance period); Users can monitor service status.bluejeans.com shows the operational status of all system components
• System requirements:
  • Supported endpoint with camera and microphone/speaker assembly.
  • Internet Access with appropriate bandwidth to support the service use.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Most support emails are dealt with usually within one hour after receipt. Our official target is to respond to all support emails within a 4 hour time frame.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard support is included with the price.; ; ClearVC provide four levels of AV/ VC maintenance contract- Standard, Standard Plus, Premium and Premium Plus, with varying degrees of cover and price, depending upon the importance of the cover and need to have the system operational as fast as possible.; ; Standard cover includes manufacturer warranty only, and our contracts are available in one, three or five-year terms. We also provide totally bespoke cover where a client has very specific needs and SLAs or where the equipment is of a highly technical nature.; ; while Premium level support allows for engineer onsite and Premium Plus will provide engineer onsite within 24hours additional service is provided at an additional Cost
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Customers are assigned a Client Success Manager who is responsible for assisting with user training, adoption and problem resolution. The CSM is assigned for the life of the account. ; ; User documentation and quick start tour are available when user login to customer portal for the first time for the duration of the contract
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: End user data and company data is stored in-region at ClearVC and BlueJeans owned operation centress and co-location data centress. Additionally the data is stored in the US. Customer data is controlled under the US EU Privacy Shield principles including when customers' contracts ends and their subscription is terminated. Data is removed or extracted upon request in a suitable transferable format.
• End-of-contract process: Term and Renewal. Subject to earlier termination as provided below, this Agreement is for the initial term stated on the Order Form and shall be automatically renewed for additional periods equal to the renewal term set forth in the Order Form. Either party may prevent such automatic renewal by providing the other written notice of non-renewal at least thirty (30) days prior to the end of the then-current term.; ; Effect of Termination. Upon non-renewal or termination of this Agreement for any reason, Customer agrees to pay in full for the Service up to and including the last day on which the Service is provided.; ; Upon expiration or termination of this Agreement for any reason, Customer agrees to cease all use of the Service, Software and Documentation, installed or otherwise, and destroy all copies of any Software, and Documentation that are in Customer’s possession or control. BlueJeans may, upon such expiration or termination, deactivate or delete Customer’s account and any related data, information, and files, and bar any further access to such data, information, and files.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile devices offer less on screen video participant layouts than the desktop client.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: A service interface is available in order to access all forms of administration, scheduling, management, editing and monitoring. Portal customisation is available.
• Accessibility standards: None or don’t know
• Description of accessibility: This service is accessed via secure login to a web based portal (https://www.bluejeans.com/login) Portal menu users can schedule video calls including secure conference pins for each meeting, and fully manage their Virtual Meeting Rooms.
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: BlueJeans offers developers the flexibility to take advantage of a wide variety of different BlueJeans cloud services to fit their business needs. Regardless of the industry or business case to create an application for, BlueJeans gives developers the resources to empower their workflows with video conferencing -- enhancing productivity and collaboration among colleagues, as well as increasing customer satisfaction and engagement.; ; BlueJeans also offers Software Development Kits (SDKs) to customize and integrate the BlueJeans Meetings experience in your website or mobile apps with ease. Refer to our GitHub Page and SDKs listed below: ; Web Client SDK *NEW (docs) ; Web Embed SDK (sample app) (docs); Android Client SDK - (Android Client SDK - Getting Started Guide); iOS Client SDK - (iOS Client SDK - Getting Started Guide); ; https://support.bluejeans.com/s/article/BlueJeans-Development-Tools
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: BlueJeans offers flexibility to take advantage of a wide variety of different BlueJeans cloud services to fit their business needs.; ; - Virtual Meetings ; - Microsoft Teams Gateway Service ; - Events ; - Virtual Healthcare ; ; Admin user will be able to customize layouts, templates and video features.

Scaling

• Independence of resources: The cloud platform is based on Azure and the resources are managed dynamically.; ; a 60/40 reorder rule is used – Upon reaching 60% capacity in any given POP for 5 minutes, we begin ordering enough capacity to lower to 40%. Peak usage is checked weekly and reported. Capacity is re-evaluated after each release using controlled load testing.

Analytics

• Service usage metrics: Yes
• Metrics types: - Complete Meeting Oversight; Live meeting controls enable admins to oversee important meetings and eliminate potential disruption.; -Real-Time System Management; Room-specific status dashboards provide a comprehensive picture of room availability and readiness.; -Quality-Driven Event Insight; Live and past event analytics inform optimal strategies for hosting high-performing; ; - Interactive Dashboard ; - Real Time Alerts ; - Live Meeting Controls; - Advnace Quality Metrics ; - Automated ROI Analysis
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: BlueJeans

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: FIPS-assured encryption; Other encryption; Secure containers, racks or cages; Physical access control; Assured by independent validation of assertion
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Command Center provides administrators with instant visibility across their BlueJeans environments. This enterprise-grade management console delivers immediate insight into meeting performance, network conditions, and user-focused ROI.; ; With in-meeting analytics, real-time alerts, and live meeting controls, you have all the tools you need to troubleshoot issues and ensure optimal meeting outcomes.; ; Command Center not only gives you the ability to manage your online meetings, it gives you the power to drive digital transformation and manage organizational change with an eye toward the future.; ; Download and share data in CSV format or using APIs for further analysis.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: SLAs. Service Level Agreements are agreed upon and covered in the Master Service Agreement with our customers.
• Approach to resilience: The cloud service is based on Azure with multiple points of presence scattered globally is order to provide backup, redundancy, and smooth service to all customers. A more detailed description of the infrastructure setup is available on request .
• Outage reporting: Users or administrators can view status via http://status.bluejeans.com/; In the event there is severe degradation or outage of the System, communication procedures are followed. If there is a suspected breach or known intrusion, the Security Incident and Reporting Process is triggered. Administrators will be alerted via email and via telephone if further information is needing to be shared offline. Customer Support will notify affected customers and provide updates when the service is restored.

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: PIN code is available to be set prior to a user entering a VMR.
• Access restrictions in management interfaces and support channels: The access to the cloud is hierarchically segregated to service administrators and VMR users. Based on the credentials the system will allow access to the right level for each user role.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Bluejeans is Accredited to ISO 27001, 27018 and SSAE16
  • Bluejeans has completed SOC 2 requirements
  • Bluejeans leverages a PCI-compliant partner for billing
  • Bluejeans is compliant with the EU-US Privacy Shield Framework

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Bluejeans Data Centres where the service is hosted adhere to ISO/IEC 27001
• Information security policies and processes: Audited & certified datacentres to ISO 27001, security and privacy policies and controls are aligned with ISO 27001 and ISO 27018. BlueJeans employs a wide range of security management practices to provide a secure and reliable; service to customers. This includes network firewalls throughout the infrastructure to create security; zones for different applications and services. BlueJeans also deploys proxy servers that terminate all; 3rd party / customer traffic at a proxy layer. All web traffic passes through industry-leading load balancers; to protect against a suite of application attack vectors.; Beyond the firewall, proxy servers and load balancers, BlueJeans also periodically scans for network,; port, and application-level vulnerabilities. Vulnerability scans are conducted by a leading 3rd party; SaaS provider, in addition to some special-purpose, in-house scanning tools. Furthermore, all of the; 3rd party applications and operating system software is checked for security advisories and is patched; periodically.; Routers, firewalls, load balancers, and proxy application servers are all configured to mitigate numerous; types of DOS attacks. BlueJeans also engages with 3rd party consultants to perform penetration testing; of the service. All of their findings are reviewed and appropriate actions are then taken to address and; mitigate vulnerabilities found in the service.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The change management policies and documented in our SOC 2 Type II report. All changes to the system must follow the change management procedures which account for emergency changes. Any emergency change must be reviewed with a Root Cause Analysis performed and prevention methods identified to ensure that emergency change is not required in the future.; ; Any potential changes are carefully reviewed and planed prior to implementation. The changes are tested on a virtual server pre-production environment before being implemented.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: BlueJeans periodically scans for network, port, and application-level vulnerabilities. Vulnerability scans are conducted by a leading 3rd party SaaS provider, in addition to some special-purpose, in-house scanning tools. Furthermore, all of the 3rd party applications and operating system software is checked for security advisories and is patched periodically.; ; Routers, firewalls, load balancers, and proxy application servers are all configured to mitigate numerous types of DOS attacks. BlueJeans also engages with 3rd party consultants to perform penetration testing. All of their findings are reviewed and appropriate actions are then taken to address and mitigate vulnerabilities found in the service.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: BlueJeans employs a wide range of security management practices to provide a secure and reliable service to customers. This includes network firewalls throughout the infrastructure to create security zones for different applications and services. BlueJeans deploys proxy servers that terminate all 3rd party / customer traffic at a proxy layer. All web traffic passes through industry-leading load balancers to protect against a suite of application attack vectors.; ; Compromises are proactively worked by the BlueJeans InfoSec team and escalated based on severity level until completion.
• Incident management type: Supplier-defined controls
• Incident management approach: If there is a suspected breach or known intrusion, the Security Incident and Reporting Process is triggered. BlueJeans has policies for Standard Incident Management to define methods for identifying, classifying, tracking, and responding to incidents that will impact business operations. The following plans are in place: Incidents and Rapid Response plan, Security Incident Reporting and Communication plan, Prevention of Incidents, Breech Notification Protocol, Customer Notification, Internal Notification, External Breech Notification.; ; The incident response program is tested/utilised on a quarterly basis, customers are notified on the website prior to change, maintenance or as a result of outage/incident. More Information AUR.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Social Value

• Fighting climate change:

  Fighting climate change

  One of the most significant impacts we as individuals and companies have on the environment is our carbon footprint, the average adult commuted roughly 15 miles per day. According to the US EPA Green Vehicle Guide, the average car creates 0.79 pounds CO2 emissions per mile, therefore embracing hybrid working along with reducing unnecessary travel for meeting which can be held over video we could be saving 11.85 pounds of carbon emissions! These savings don’t stop at individuals—if business leaders encourage all their employees work from home, a midsize business could be seeing savings of 3555 pounds of CO2 emissions.; ; BlueJeans have made it easier for business to track your company’s carbon footprint when it comes to video conferencing vs. commuting? Just ask your BlueJeans admin! BlueJeans Command Center allows admins to track how much carbon emissions their company is savings for every meeting.
• Covid-19 recovery:

  Covid-19 recovery

  It goes without saying that these are unprecedented times. Regardless of location, people across the globe are confronting COVID-19 and adjusting their lives accordingly.; ; As a global video conferencing provider in use in over 180 countries, BlueJeans has a unique vantage point to observe how quickly employees have shifted from working in offices to working from home, and from teaching in classrooms to distance learning.; ; As more organizations adopt work-from-home policies, we have also observed some interesting behaviors compared to pre-outbreak benchmarks. For example, utilization of the BlueJeans Virtual Whiteboard feature is up 284% week-over-week (from the week of March 2, 2020 to the week of March 9, 2020). Workers are attempting to simulate their in-office conference room experience by using this feature to more easily facilitate remote collaboration. Additionally, private in-meeting chat is up 116%, suggesting that teams miss the informal and ad-hoc chatter frequently found in the hallways of an office and are looking for new approaches to remaining in contact with colleagues during this period of isolation.; ; At BlueJeans, our priority is to support our customers and communities during this difficult period with reliable, enterprise-grade video conferencing that helps people stay connected and productive.; ; we have made and will continue to make significant investments in our infrastructure to ensure business continuity. We will continue to track utilization and share this data as a means of providing visibility
• Tackling economic inequality:

  Tackling economic inequality

  This enables all users to access the system to support home working and meeting equality. it allows users to attend training or lecturers/ teachers continue with an element of remote learning.
• Equal opportunity:

  Equal opportunity

  The topic of equity and equality in the workplace (or the lack thereof) has been a hot debate in recent years—especially in the technology sector. While many companies are have made strides in their effort to create a more diverse and inclusive workplace, research shows there is still much to; ; BlueJeans recently partnered with Hugo to release a study on the topic of gender equity in tech. Conducted by Advancing Women in Product (AWIP), the survey comprised of 580 respondents highlighted the following key findings:; ; - 25% of women felt that their voices were at least sometimes subdued at all in meetings.; ; - Only 10% of men reported that their voices were sometimes subdued.; ; - 20% of all respondents felt that their voices were actively subdued in meetings—of those, all identified as Asian, Black or African American, Latinx, or Mixed Race.; ; - 26% of respondents said that gender differences exist in their work environment, but they don’t complain.; ; - Furthermore, 57% more women and non-binary people agreed with this statement than men—signifying that women and non-binary people; ; This report highlights the fact that not everyone has the same challenges and obstacles in the workplace. By using workplace tools to neutralize the impact of in-person meetings tech companies can ensure that more women get an equal opportunity to move ahead in their careers.; ; At BlueJeans, we recognize the importance of tools like ours in helping people better connect and get business done as effectively as possible—wherever that work is coming from—meaning companies no longer need to be bound by geographic limitations when building out and growing their workforce.
• Wellbeing:

  Wellbeing

  It has been proven that remote working not only increases productivity but also promotes health & wellbeing, the ability to join remote meetings training and connectivity with team members.; ; Improved work-life well-being. With the flexibility in the hybrid model, employees can choose when to work and when to focus on personal things. This helps the employee find balance and avoid leaning on one side. It gives employees more control over what they do and ensures they do it well to achieve maximum results. ; ; Since your employees may not be in the office throughout the day, you need to create a clear communication channel that keeps you connected. Determine the most effective and quickly accessible communication channels to reach out to all your employees. You can invest in video conferencing software for quality, timely, and effective communication with your team.

Pricing

• Price: £7.22 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Receive unlimited access to BlueJeans Enterprise for 14 days when you sign up for a free video conferencing trial.
• Link to free trial: https://www.bluejeans.com/trial/free-video-conferencing-trial

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@clearvc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.