DALUX LIMITED

Dalux, Box Pro

Dalux Box Pro connects teams with BIM and project information on a single unified platform and is fully integrated with the rest of Dalux.

It is a true Common Data Environment (CDE) built around BIM to support smoother, more efficient construction management.

ISO 19650 enabled.

Features

• Common Data Environment (CDE) built around Building Information Modelling (BIM).
• Easy to use Shared and Published areas and approval workflows.
• Enforceable file naming convention, ISO 19650 or user defined.
• Custom metadata to help manage your project information better.
• Manage access to information vis user groups and folders.
• Compare model versions. See added, removed or modified objects.
• Comment in either 2D or 3D using the same interface.
• Metadata & Geometry checks like hard and soft clashes.
• Federate BIM models. IFC, RVT and DGN formats.
• Plugins to Revit, Navisworks, Tekla, ArchiCAD, and more.

Benefits

• Connects teams with BIM and project information in one platform.
• Digitalise your processes to enable ISO 19650 compliance.
• Ensure users only see relevant information with permissions.
• Create specific channels to help manage project communication.
• Speed up the design review process with comments and workflows.
• The fastest, simplest, most connected BIM viewer in the world.
• Invite unlimited users to your project.
• View project information, regardless of project size or model complexity.
• Simple Communication, experience collaboration and communication centred around BIM.
• Efficiently capture a complete history (Golden Thread) of the project.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at UK.Procurement@dalux.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

878783968162363

Contact

UK Sales
02038687120
UK.Procurement@dalux.com

About your service

• Service categories:

  Applications

  Engineering

  Other engineering

  • Building Information Modelling Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: DALUX reserves the right without prior notice, to limit and; restrict the Licensee’s access to the Services or the scope of; the services under circumstances where DALUX deems it; necessary for security reasons or due to maintenance of the; Services. DALUX commits to use its best endeavors to give; the Licensee a reasonable prior notice in the event of a; limitation or restriction to the Services. DALUX’s failure to; give such prior notice should not be deemed a breach of the; Agreement.
• System requirements:
  • IOS: iOS 16.0 or later
  • Android: Android 11.0 or higher.
  • Windows: 10 version 17134.0 or higher.
  • Windows: Memory: 4 GB (Minimum), 8 GB (Recommended).
  • Windows: Video Memory: No specified (Minimum), 4 GB (Recommended).

User support

• Email or online ticketing support: Yes
• Support response times: DALUX aims to reply to e-mails within 24 hours on working days (Monday-Friday).
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: DALUX offers one support level. ; ; All support is free of charge.; ; You will have a dedicated Customer Success Manager who will ensure your team is fully trained and supported throughout the implementation phase. Tailored sessions for administrators and superusers are delivered onsite or virtually. This will help resolve any issues quickly, ensuring a smooth transition with minimal downtime. ; ; Post-implementation, a dedicated Customer Success Manager is on hand to support you with future changes to the system, whether that be training, software, or internal organisational changes. ; ; End users have access to telephone and email support during standard business hours. Support is provided for technical issues, bug reporting, and general guidance. Emails are typically answered within 24 hours on working days.; ; End users have access to Dalux HelpCenter, video tutorials, and release notes 24/7.; ; End users have access to our e-learning platform 24/7.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Dalux provides a full suite of implementation and training services to ensure successful deployment, adoption, and long-term value. These services are free. Our goal is to enable you to manage Dalux for your organisation.; ; Implementation & Technical Support: Customers have a dedicated Customer Success Manager who will ensure your team is fully trained and supported throughout the implementation phase. ; ; Training: Tailored sessions for administrators and superusers, delivered onsite or virtually.; ; Dalux Academy: A free, online learning platform offering self-paced certification courses tailored to specific roles.; ; HelpCenter: A public, searchable Help Center with step-by-step guides, video tutorials, and release notes.; ; Webinars: We hold regular product sneak peeks and online training sessions for beginner and advanced users on various topics.; ; Post-implementation, a dedicated Customer Success Manager is also on hand to assist you with future changes to the system, whether that be training, software, or internal organisational changes.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: The Licensee will be able to extract the data it generates in the Services for free at any time during the contract. ; ; At the end of the contract, the customer can extract all project data (documents, drawings, models, and metadata) using the standard export tools or 'Dalux Sync' for bulk download. This must be done before the subscription expires.
• End-of-contract process: Termination: Upon termination of the Subscription, DALUX reserves the right to delete all of the Licensee's data three (3) months after termination of the Subscription. ; ; Included in price: Self-service data export. Before the end of the contract, the customer can extract all project data (documents, drawings, models, and metadata) using the service's standard export tools or Dalux Sync for bulk download.; ; Additional cost: Licensee may request DALUX to store the Licensee's data in the Services after termination of the Subscription against payment of a monthly fee of 20% of the Subscription Fee.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Desktop and Web services offer full administrative functionality, including project configuration, user management, heavy model/drawing uploads (IFC/Revit), advanced analytics, and dashboard reporting.; ; The mobile service (iOS/Android) is optimised for field use, allowing users to work offline, capture photos/video, scan QR codes, and view BIM models in Augmented Reality (AR) onsite using GPS location.
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: Dalux has been designed with a modern, fast, and intuitive interface, engineered for non-technical users.; ; By utilising consistent design and logical iconography across web and mobile platforms, the system ensures high adoption among diverse teams, from site operatives to office administrators, without requiring extensive training.; ; The Dalux platform supports multiple international languages, allowing individual users to select their preferred interface language (e.g., a site operative can view the mobile app in their native language while the project admin views the dashboard in English). This functionality reduces communication barriers and improves safety and data quality on multicultural sites.
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: None or don’t know.
• API: Yes
• What users can and can't do using the API: The Dalux API provides an external interface for interacting with data and functions within the Dalux software. We currently support basic API operations such as GET, POST, and PATCH.; ; This means you can retrieve information from the system (GET), insert data (POST), and update data (PATCH).
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Auto-Scaling Infrastructure: The DALUX platform resides on an elastic cloud (Azure/AWS) that automatically scales out. The service uses Asynchronous Processing and Load Balancing, so users aren’t affected by demand from other users on the DALUX platform.

Analytics

• Service usage metrics: Yes
• Metrics types: Dalux provides real-time dashboards. Metrics include project and user analytics.; ; The Dalux Company Profile offers an aggregate view of activity across all projects.; ; Detailed audit logs track granular user actions. ; ; Dashboards can be exported or accessed via API for external BI reporting.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export data in standard open formats, including CSV, Excel (.xlsx), and PDF, directly from the user interface. Additionally, a comprehensive REST API is available for automated, bulk data extraction and integration with third-party systems.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • IFC
  • BCF
  • COBie
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • IFC
  • BCF
  • COBie

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Our SLA describes an availability of 99% (measured 24/7) over 6 months. ; If uptime over a 6-month period is less than 99%, the Client is entitled to a reduction in the agreed licensing fee. For each percentage point the uptime is lower than 99 % the Client receives a 5 % discount on the licensing fee for the 6-month period in question.
• Approach to resilience: Dalux is built using a distributed, stateless application architecture that allows individual components to scale horizontally and recover automatically from failures.; ; The platform is designed to tolerate the failure of individual services or nodes without impacting overall availability. Continuous monitoring and automated health checks are used to detect and remediate issues early.; ; Datacentre and infrastructure resilience; Dalux is hosted on Amazon Web Services (AWS), using enterprise-grade datacentres with high physical and environmental resilience. Production environments are deployed across multiple, physically separate Availability Zones within an AWS Region. This ensures continued operation even in the event of a datacentre-level failure. ; ; Data protection and recovery: Customer data is stored redundantly and protected against hardware failure through AWS-managed replication mechanisms. Regular backups are performed and retained in accordance with defined backup and retention policies. Recovery procedures are tested and documented to ensure data can be restored within defined recovery objectives.; ; Operational resilience; Dalux operates formal incident management, change management, and escalation procedures. The platform is maintained with rolling updates and maintenance processes designed to minimise or avoid service disruption. Capacity planning and load management are used to ensure performance and availability during peak usage.; ; Additional details are available on request under an NDA.
• Outage reporting: Dalux has an Incident Response policy, which is our documented policy that applies to all users of information systems within Dalux. This typically includes employees and contractors, as well as any external parties that come into contact with systems and information controlled by Dalux.; ; If an incident is confirmed as a breach, a set procedure must be followed to contain, investigate, resolve, and communicate information to employees, customers, partners and other stakeholders by email. Further information available upon request.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: Single Sign-On (SSO)
• Access restrictions in management interfaces and support channels: Dalux has an Identity and Access Control Policy that defines procedures to onboard and offboard users to technical infrastructure in a manner that minimises the risk of information loss or exposure.; ; The level of security assigned to a user to the organisation's information systems will be based on the minimum necessary amount of data access required to carry out legitimate job responsibilities assigned to a user's job role.; ; All access to systems and data will be regulated by the role-based access control (RBAC) method, based on the Principle of Least Privilege.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Unique authentication factors such as physical or logical security tokens, smart cards, or certificates.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Dalux’s Information Security Management System (ISMS) is strategically aligned with the company’s mission to drive sustainable innovation in the construction industry. The ISMS supports business growth, enhances customer trust, and ensures resilience by integrating risk management across the organisation. It is governed in accordance with ISO/IEC 27001:2022.; ; Top management, including the CEO and CTO, actively supports the development and implementation of policies and communicates the strategic importance of information security. They ensure an environment that promotes awareness, accountability, and continuous improvement.; ; Management will also make sure that the ISMS is prioritised in the budgeting process and adequately resourced to guarantee optimal performance.; ; Dalux operates its ISMS governance using an annual wheel that structures recurring activities such as audits, management reviews, risk assessments, control and policy reviews and communication of objectives. This cyclical model ensures that ISMS processes are timely, consistent, and aligned with strategic priorities.; ; To maintain the effectiveness of the ISMS, Dalux regularly evaluates its security posture through internal audits, management reviews and continuous monitoring of key metrics. Annual internal audits, performed by independent third parties, ensure conformity with ISO 27001.
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Dalux has a change management policy. This policy establishes the company's processes to manage changes across the organisation in a well-communicated, planned and predictable manner that aims to minimise unplanned outages and unforeseen system issues. ; ; Changes to systems, applications, and configurations are proposed, reviewed, approved, and implemented according to established procedures. This includes peer review, security impact assessment, testing in separate environments, and approval by authorized personnel before deployment to production.; ; Change management at Dalux follows a decentralised approach. Changes are well-documented, tested, and deployed with minimal disruption.; ; Further information available upon request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Dalux has a Vulnerability Management Policy. This policy outlines the company's procedures to uncover, classify, track, and remediate security vulnerabilities.; ; This policy applies to all production systems, requiring vulnerability scans and periodic penetration tests to identify and assess potential security risks. Vulnerability findings must be reported, tagged, and tracked to resolution per defined SLOs, with records retained for a minimum of two years.; ; Findings are categorised as Critical, High, Medium, or Low, and must be documented with associated Service Level Objectives (SLOs) defining the maximum acceptable resolution time. ; ; Further information available upon request.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Dalux conducts regular vulnerability identification processes, including:; Vulnerability Scanning, Software Composition Analysis, Penetration Testing and External Reports and Notifications.; ; Findings are analysed by the Security Committee, which will assign each finding a priority level based on:; · Severity: Measured using a CVSS Base Score or equivalent metrics.; · Impact: The potential effect on systems, services, and users.; · Exposure: The level of risk posed by the vulnerability's presence in production.; ; Findings are categorised as Critical, High, Medium, or Low, and must be documented with associated Service Level Objectives (SLOs) defining the maximum acceptable resolution time. ; ; Further information available upon request.
• Incident management type: Supplier-defined controls
• Incident management approach: Dalux has an Incident Response Policy to establish controls to ensure detection of security vulnerabilities and incidents, as well as quick reaction and response to security breaches.; ; All users must promptly report any suspected or confirmed security vulnerabilities or incidents using the prescribed channels. Dalux employs automated tools to detect vulnerabilities and incidents, which are being addressed based on their severity within defined timeframes, as outlined in the Vulnerability Management Policy . If an incident is confirmed as a breach, a set procedure must be followed to contain, investigate, resolve, and communicate information to employees, customers, partners and other stakeholders.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A free trial is available for all Dalux products. Time limits apply.; ; Dalux offers two free products: Dalux BIM Viewer and Dalux Field Basic. ; ; Dalux BIM Viewer is the fastest, simplest, and most connected BIM viewer in the world. ; ; Dalux Field Basic. Free snagging tool with drawings and BIM.
• Link to free trial: https://www.dalux.com/en-gb/products/bim-viewer/ https://www.dalux.com/en-gb/products/field-basic/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 20%
• Between £250,000 and £500,000: 20%
• Between £500,001 and £1,000,000: 22.5%
• Between £1,000,001 and £2,500,000: 22.5%
• Between £2,500,001 and £5,000,000: 25%
• Over £5,000,001: 25%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: A-LIGN Compliance and Security, Inc.
• ISO/IEC 27001 accreditation date: Tuesday 10 June 2025
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 6affeb79-90a5-472f-9967-8213e0111620
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications: ISAE 3000

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at UK.Procurement@dalux.com. Tell them what format you need. It will help if you say what assistive technology you use.