Softcat Limited

Cohesity

Cohesity provide resilient data management for hybrid and multicloud environments. Cohesity helps organisations to reduce the threat of ransomware and data exfiltration with a security first next-gen data management solution designed to keep your data secure.

Features

• Backup and Recovery
• Back up as a Service
• Data Classification
• Threat Detection
• Cyber Vaulting

Benefits

• Best in class protection of production systems
• Allow customers to meet NIST and other comparable requirements

£900 a terabyte

• Free trial available

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

879073912155239

Contact

Charles Harrison
01628 403403
psitq@softcat.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: Software must be installed on specified architecture (physical, virtual, cloud), Software must be licensed appropriately, Must be used to protect/manage supported systems
• System requirements:
  • Software must be installed on specified architecture (physical, virtual, cloud)
  • Software must be licensed appropriately
  • Must be used to protect/manage supported systems.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times will be between 1-4 hours dependant on the severity of the issue. Support is provided on a 24/7 follow the sun basis, this is not affected by the weekend.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Cohesity are able to offer Premium and Platinum support, costing is based on the total license cost of the deployment. Platinum support provides the customer with a designated support engineer (DSE) and a technical account manager (TAM) to act as an escalation point in case of any support issues.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: On-site, remote and web training is available to be purchased covering istallaton and administration of the solution. All Cohesity solutions will come with 'as sold' documentation providing detail on the sizing of the environment and licenses included as part of the solution.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data can be restored to production systems upon conclusion of the contract if required. Alternatively it will expire based on policy based retention (which can be architected around contract dates) or can be forcibly deleted by an admin provide that File Lock (WORM) has not been employed.
• End-of-contract process: Cohesity provides access to software and support services as part of the contract, customers can leverage our professional services capabilities for any complex onboarding and setup. For offboarding, customers typically do not engage Cohesity but services can be provided by Cohesity or the partner network.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All operations on the Cohesity platform can be managed through the HTML based UI, with customers also able to manage multiple clusters across hybrid cloud setups with Helios. There is also a mobile version of Helios that allows for remote management and visibility of the enviornment via smartphone application.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The Cohesity GUI is used or full administration of the solution, including; DataProtect, SmartFiles, Reporting, Performance Management etc.
• Accessibility standards: None or don’t know
• Description of accessibility: Cohesity's UI is accessible via a standard HTML 5 based browser. We also have a mobile Cohesity monitoring application that is available through the Apple and Google App Stores.
• Accessibility testing: N/a
• API: Yes
• What users can and can't do using the API: Cohesity is an 'API First' environment and all GUI functions of the cluster can be accessed via a RESTful API library. API documentation and sample scripts are included with our standard documentation. API integration can be used to automate or personalise features of the solution or to integrate with other third party tools.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Cohesity's default management is done through it's HTML5 interface, yet is based on an API first architecture. 100% of functionalies are possible by RESTful API calls. Furthermore, Cohesity has prebuilt integration with popular enterprise management systems such as ServiceNow, VMware vRealize Automation, and Ansible. These solutions can incorporate the process of deploying and decommissioning systems with Cohesty's features of Data Protection and Archiving.

Scaling

• Independence of resources: Cohesity solutions are sized and architected based on both storage and performance requirements based on the customers data footprint and data management requirements. As customer data grows, nodes can be added to the solution as required with linear performance guaranteed across the entire cluster.

Analytics

• Service usage metrics: Yes
• Metrics types: Capacity and Usage (total capacity vs capacity in use), Design and Build (backups sources, growth, duplicates etc), Backup Operations (backup job reports),
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Cohesity

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: User data will be restored from Cohesity in the native format.
• Data export formats: Other
• Other data export formats: SMB, NFS, S3
• Data import formats: Other
• Other data import formats: SMB, NFS, S3

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The Cohesity solution consists of a minimum of 3 highly-available nodes in a cluster. Each cluster has has no single point of failure and can be configured to meet redundancy levels that can vary by workload if desired.
• Approach to resilience: Cohesity infrastructure will typically provide 99.999% availability.
• Outage reporting: Alerts can be accessed through the main dashboard view as part of the overall health of the cluster. The Cohesity cluster creates alerts when potential problems are found, thresholds are exceeded, job failures etc.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Cohesity has full RBAC capabilities which comprises of role and user. A role defines actions that can be carried out whilst a user has specific objects associated with them in order to limit where those actions can be carried out. Cohesity has a built in firewall with support for granular restruction over set interfaces and set IP/subnets for management access. Support access is disabled by default and is operated by the user who can allow remote access if needed. This can be temporarily enabled and will turn off automatically after a defined period.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SEC 17a-4(f) Certification (WORM & Data Security)
  • FIPS 140-2 encryption
  • Common Criteria EAL2+

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Please ask a representative
• Information security policies and processes: For compliance and governance, backups jobs have the option of including a Datalock retention option that can be set for a configurable time period. Once this is set and jobs run with this configuration, the data associated with these backup sets cannot be deleted rom the Cohesity system, including by the backup administrator.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Cohesity maintains a range of change management controls to protect code. These include design and architecture reviews, peer code reviews, central tracking of pull requests and merges, systematic testing both functional and security, and reviews and approvals. All controls must pass prior to changes and new code reaching production.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Scanning is conducted daily, patching is performed in accordance with our remediation and patching standard. Critical vulnerabilities are prioritized and fixes and generally implemented in the next product release. Cohesity resolves vulnerabilities based on their impact (as evaluated by Cohesity).
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Cohesity reviews security at each phase of the software development life cycle. Vulnerability scanners are run to assess the state of the operating system, networking layer, and services running on the Cohesity cluster. Based on the scans, unused ports and services are closed and the kernal or system libraries are updated for known vulnerabilities.
• Incident management type: Supplier-defined controls
• Incident management approach: Cohesity maintains an Information Security Incident Management procedure defining incidients with direct impacts on the customer's systems or information, Cohesity would provide notification and updates as appropriate.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.; ; We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals. ; ; We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.; ; At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.; ; In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.

  Tackling economic inequality

  As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.; ; We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.; ; We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds. ; ; We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.; ; For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.; ; We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.; ; Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.

  Equal opportunity

  Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.; ; Softcat supports diversity and inclusion through various networks including:; - Supporting Women in Business (SWIB); - The Ethnic and Cultural Network; - The Pride Network; - The Family Network; - The Empowering Disability and Neurodiversity Network (EDN); - The Faith at Work Network; - Armed Forces & Veterans Network; These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.; ; Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally. ; ; Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive. ; ; Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.

  Wellbeing

  At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.; ; Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause. ; ; Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.

Pricing

• Price: £900 a terabyte
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Cohesity provide a 30-day free trial of Cohesity Cloud Services (CCS). Proof of Concept can also be provisioned.

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.