COOLSPIRiT

COOLSPIRiT a Databarracks Company: Arctic Wolf Managed Security Operations

Arctic Wolf delivers managed security operations as a concierge service, using our Security Operations Cloud built on Open-XDR - covering on-premises and remote workers, public cloud and SaaS environments. Modules include 24x7 Threat Detection and Response, Managed Risk & Vulnerability, Security Awareness education, and Digital Forensics & Incident Response

Features

• 24x7 Security Operations - Managed Advanced Threat Detection & Response
• Bring your own security tooling - endpoint, network, public cloud
• Unlimited log ingestion & processing for security telemetry
• Log retention - 90 days minimum, 10 years maximum
• Managed vulnerability management of endpoints/networks, cloud, darkweb & external assets
• Cloud Security Posture Management - AWS, Microsoft Azure, Google Cloud
• Managed Security Awareness, fully managed employee security education & testing
• Incident Response for assistance & recovery during security incidents
• Concierge Security Team, named security practitioners enhancing your Security Journey
• Security Operations Warranty up to $1m of financial assistance available

Benefits

• Holistic, broad visibility gained across your installed security toolset
• Supports on-premises, edge/remote, public clouds
• Time to production coverage in less than 30 days
• Includes SIEM, SOAR, Vulnerability mgmt, Security Awareness, Incident, Response technologies
• Powerful unified UI, access data/incidents/reports, vulnerabilities, IR plans & more
• 24x7 security monitoring, detection & response including unlimited guided remediation
• Concierge experience, named security experts work to improve your posture
• In-house threat intelligence, AI/ML and detection engineering included
• Reduced cost, complexity & time to value vs Managed SIEM
• Align your organisation to NIST CSF & CIS v8.

£15,000 a licence

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@coolspirit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

879152329166515

Contact

Alex Raben
01246 454 222
frameworks@coolspirit.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: Not Applicable
• System requirements:
  • Supported Identity & EDR technology installed by customer
  • Endpoint Agent & Network Sensor installed for enhanced monitoring
  • API & Syslog access to supported tooling across on-prem&public cloud
  • Log sources should be independent to the buying organisation

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLOs offered to customers can be found in the MDR Solutions Terms located at https://arcticwolf.com/terms/. As of date of response, the following SLOs are offered 24x7x365 via ticket platform (email/website ticket):; Emergency outbound - triaged & true positive: 30 minute response after discovery; Non-Emergency outbound: 2 hour response after discovery ; ; Inbound Emergency Call in has an SLO of 5 minute response - 24x7x365
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Not Known
• Web chat accessibility testing: Not Known
• Onsite support: No
• Support levels: Arctic Wolf provides Concierge-focused support to all customers, regardless of size or spend. ; ; Our model includes full onboarding of the solution with our onboarding organisation, comprehensive 24x7 advanced threat detection & response from our customer SOC, propietary threat intelligence & detection and response engineering from Arctic Wolf Labs, and proactive Security Posture Reviews & proprietary microassessments of security enhancements within your organisation from your named Concierge Security Team (CST). Each customer is also aligned to a Customer Success Manager for account management, checkins and healthchecks.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Arctic Wolf offers a white glove installation service with Arctic Wolf Concierge ; Onboarding. It streamlines the deployment of the security operations solutions before the service begins. ; Every customer is assigned a Concierge Onboarding team that coordinates every step of ; the process–from gathering requirements, to portal access,; to testing and validation. This typically takes 30 days before solution acceptance and customisation. This is typically delivered online and remote by Arctic Wolf resources, supported by user documentation available at https://docs.arcticwolf.com
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: At time of or immediately before expiration, Arctic Wolf can support a manual transfer of all retained raw log data using cloud object transfers, specifically Amazon Web Services S3 bucket transfer. The customer will be responsible for the target bucket and associated costs.
• End-of-contract process: After the customer has optionally extracted the data, we ensure data is rendered unreadable.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: No

Scaling

• Independence of resources: This is handled by the underlying public cloud our technology platform is architected within. Arctic Wolf is architected to be a multi-tenanted, highly scalable service for thousands of customers. More information available on request.

Analytics

• Service usage metrics: Yes
• Metrics types: Our UI provides user access metrics, and solution SLO metrics are given as part of quarterly account reviews with the aligned Customer Success Manager
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Arctic Wolf

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: AWS Data Center Physical Controls (inherited), AWS Data Encyption (configured), Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Customers are able to export data in a variety of ways - extracting raw log/vulnerability data via CSV, producing high-level and low-level reports via PDF, or generating presentation material for customer use.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: TBC at Order

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: At this time and as a standard operating practice, we do not include availability SLOs in our solutions agreement.
• Approach to resilience: Handled by the underlying cloud provider. More information available on request.
• Outage reporting: Email Alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Other
• Other user authentication: See : https://docs.arcticwolf.com/fed_auth/federated_authentication.html
• Access restrictions in management interfaces and support channels: Management interfaces are limited to AW personnel. Support Requests can only be placed by personnel authorized by the customer.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Other
• Description of management access authentication: Single Sign On and 2-Factor Phishing Resistant Authentication for all users

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO27001
  • Note Incident Response/Cyber are not covered

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: SOC2 Type II and ISO/IEC 27001
• Information security policies and processes: Arctic Wolf maintains Information Security Policies, Standards and Procedures as part of our Information Security Management System (ISMS). which is implemented based on AICPA's Trust Services Principles and ISO 27001/27002 as well other leading industry frameworks.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Application and infrastructure related changes follow an established change management process.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Regular Vulnerability Assesments by internal and external parties and Annual Penetration Test by an independent third party. Findings are addressed in line with AW security policies and standards
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: AICPA's Trust Services Principles and ISO/IEC 27001
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Arctic Wolf maintains an Information Security Incident Response plan. All Security Incidents follow the defined incident response process in the plan.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  As an organisation, COOLSPIRiT is wholly committed to improving our social & sustainability record and drive real change through to delivery of our contracts. We take great pride working with our supply chain and customers to understand how our services can be provided with reduced emissions seeking a net zero impact on our environment. We employ a number of activities / initiatives to help accelerate us towards our global population becoming carbon neutral, including, Partnering with World Land Trust to plant trees in Borneo, SME Climate Commitment, Working from solar-powered offices, Availability of electric car charge points, Electric-powered company vehicles, Upgrading to LED lighting throughout our offices, Eradicating the use of single-use plastic, Achieving ISO 14001 Certification, Supporting the 721 Challenge. We understand that our business has a direct impact on the environment, so we're actively working towards best practices in the technology sector. In regard to our Social Responsibility, we also thrive on making differences wherever possible, be it big or small, to help support the overall impact that organisations can have on our local communities. Initiatives we have in place include, Apprenticeships for local people, Employment skills structure, Supporting the community, Donations of technology equipment, Local collaboration, Sustainability and environmental focus, Supporting Charity. We're excited to have now partnered with the World Land Trust (Registered Charity No. 1001291) as a corporate supporter. The World Land Trust carries out essential reforestation projects, supporting conservation and creation of wildlife-rich habitats benefitting local communities, reconnecting forest areas, and storing carbon. In addition to the measures noted above we will automatically plant a tree for every contract placed with us. More information can be found on our website https://www.coolspirit.co.uk/

Pricing

• Price: £15,000 a licence
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@coolspirit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.