Somerford Associates Limited

Delinea - Privileged Access Management (PAM)

Delinea Privilege Manager provides a best-in-class solution for managing Windows and MacOS privileged accounts. Organisations are stuck between the security benefits of removing local administrative rights and productivity impact . Privilege Manager provides functionality to quickly and easily remove admin rights while elevating specific applications , without impacting user productivity.

Features

  • Implement and enforce least privilege
  • Create granular application control policies
  • Lower IT support costs
  • Protect workstations
  • Deploy at cloud speed and scale

Benefits

  • Improve Security -Protect privileged access to tighten your attack surface
  • Unburden IT Teams -Control PAM easily with a simplified interface
  • Meet Compliance Mandates -Avoid significant financial penalties
  • Scale your PAM -Deploy elastically within Delinea’s enterprise-secure architecture

Pricing

£29.50 a device a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at penny.harrison@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

8 7 9 4 0 7 2 5 6 0 2 1 8 0 7

Contact

Somerford Associates Limited Penny Harrison
Telephone: 07897075103
Email: penny.harrison@somerfordassociates.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No
System requirements
  • RAM, CPU, and Disk Space - Negligible
  • Windows Server 2012 R2 or newer.
  • Mac: macOS 10.11 (El Capitan or newer)
  • Windows desktops: Win7, Windows 8.1 and Windows 10

User support

Email or online ticketing support
Email or online ticketing
Support response times
Mon-Fri 9am-5:30pm excl bank holidays customers receive an initial response within one business hour
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
We provide support from priority 1 to priority 4 cases on any existing configuration or part of the platform that is in total or partial failure as well as not working as expected. We also provide configuration guidance and recommendations for use cases. Each customer receives their own Account Manager who works closely with Support and ensures that cases can be followed up. Somerfords Support desk is available as a value added service in addition to the maintenance and support purchased alongside the license.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Delinea offers a Support and documentation Portal with all documentation, Knowledge Base Articles, Forums and how to videos. We also offer with additional charge an extensive E-Learning library for clients' Administrators, E-Learning for end users. We also have professional services who can help with installations, configurations and provide in-person training if required.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Use inbuilt functionality to export data in XML or CSV format. Reports can also be saved in PDF formats. Clients would instigate Unlimited Admin Mode (4-Eyed approach) and export their data.
End-of-contract process
Clients have 30 days to export their data, as per EULA, using in built features, after 30 days the instance and data will be deleted using MS Azure secure delete protocols.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Desktop is preferred and more feature rich.
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
The Interface is a WEB Gui
Accessibility standards
None or don’t know
Description of accessibility
Web Gui via browser
Accessibility testing
We have in house AT users that perform some limited testing.
We also use tools for AT testing:
ace Dev Tools are used for accessibility scanning and pipeline automation
For manual testing we use both nvda and jaws.
API
Yes
What users can and can't do using the API
Privilege Manager has limited API capabilities details of which can be found here https://docs.delinea.com/pmgr-api/current
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Your logo can be uploaded, and colour scheme can be amended to match corporate colours. Views, dashboards and position of reports can be annotated as per client preference too.

Scaling

Independence of resources
Azure resources are dynamically allocated up to the limit purchased. There is a 4tb and 10k limit incorporated into the standard service. Extra space licence would need to be purchased in advanced and added to the service to go beyond the standard limits.

Analytics

Service usage metrics
Yes
Metrics types
Inbuilt report and PBA
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Delinea

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Use inbuilt functionality to export data in XML or CSV format. Clients would instigate Unlimited Admin Mode (4-Eyed approach) and export their data.
Data export formats
  • CSV
  • Other
Other data export formats
XML
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • XLS

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.9% uptime availability as per EULA
Privilege Manager Cloud utilizes Azure SQL Databases, which are based on SQL Server Database Engine architecture adapted for the cloud environment in order to provide 99.9% availability.
Approach to resilience
Privilege Manager Cloud utilizes Azure SQL Databases, which are based on SQL Server Database Engine architecture adapted for the cloud environment in order to provide 99.9% availability. The architectural model is based on a separation of compute and storage and model relies on high availability and reliability of Azure Premium Storage that transparently replicates database files and guarantees no data loss if underlying infrastructure failure happens. Premium storage utilizes locally redundant SSD storage for replication. Locally redundant storage keeps three copies of the data within a single region. For regional disaster recovery, full database backups are performed weekly, differential database backups are performed approximately every 12 hours, and transaction log backups are performed every 5-10 minutes to protect the customer's business from data loss. The backups are stored in geo-redundant storage for 35 days.
Privilege Manager Cloud uses Failover Groups with geo-replication which asynchronously replicates data from the primary region to a paired secondary region located in an alternate Azure region. The asynchronous replication results in a 5-second RPO in the event of failover. A critical component for many customers is auditing. Because of the data loss during a failover event, failovers are not performed immediately.
Outage reporting
Yes Alert to clients along with public dashboard status.thycotic.com

Identity and authentication

User authentication needed
Yes
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
Privilege Manager permissions can be configured to prevent administrators access to privileged account information.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Coalfire
ISO/IEC 27001 accreditation date
10/06/2021
What the ISO/IEC 27001 doesn’t cover
The only 2 control objectives that are not in scope:
11.1.4 Protecting against external and environmental threats. We leverage Azure and AWS physical datacentres, and they manage the physical and environmental controls for these facilities.
11.1.6 Delivery and loading areas. We do not manage delivery and loading areas of the facilities.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
25/03/22
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
Level 2 certification
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • Common Criteria certified
  • SOC2 certified
  • FIPS 140-2 and NIST-compliant
  • FedRAMP authorised
  • GDPR-compliant
  • Complies with EU/US Privacy Shield

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
Other security governance standards
Delinea is ISO27001 and SOC2 certified. Our software is Common Criteria certified, FIPS 140-2 and NIST-compliant and FedRAMP authorised. Delinea is also GDPR-compliant, comply with EU/US Privacy Shield and CSA STAR certified. Please see our trust centre for more information https://delinea.com/trust-center
Information security policies and processes
We follow ISO27001 framework and controls are audited by SOC2 type II Audit. We also follow NIST Cybersecurity framework.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
We follow an AGILE/SCRUM approach to development methodology with some small variations where needed. We use Visual Studio for development, Microsoft VSO (Git) for Source Code Control, and YouTrack for user story/Scrum management.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Vulnerability scans occur before every major application release and as needed as part of our SSDLC. We also monitor and protect against the most critical web application security risks,like SQL injection,cross site scripting,OWASP Top 10 and Automated Top 20 threats. Our threat data is continuously updated to protect against the latest attacks.We are subscribed to threat newsletters and vulnerability lists for Microsoft, Amazon AWS, SANS, and US-CERT. When these feeds are updated we review them and take necessary action if there are any findings. We also subscribe to direct vulnerability feeds for software vendors we use if they provide them.​
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We perform regular vulnerability & penetration testing, monitor threat data and updates. When a security report is filed from a customer or discovered internally, the same process occurs. First, each individual reported item is validated and given a CVSS score. If the vulnerability is of a certain rating, it is addressed immediately. The assessment then is evaluated by a team lead. If any reported are valid, the response to that item includes when the issue will be addressed and temporary security measures that can be taken. The customer response must take place within 24 hours from receiving the request.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
We have incident management plan which is based on ISO27001 and NIST and is SOC2 Audited.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

As an organisation that works closely with the public sector, Somerford is keen to demonstrate our commitment to supporting the achievement of the Net Zero target of greenhouse gas emissions by 2050.

Management and staff at Somerford have been conscious of our impact upon the environment even before the Climate Change Act was introduced, and we’ve adopted environmentally friendly practices as the business has grown. Consequently, Somerford ‘s business already has a reasonably low carbon footprint, and will continue to strive for further reductions wherever possible because this is beneficial for our business, our stakeholders and the environment.

We will use our influence as a value added reseller of leading edge software products and supporting professional services to select supplier-partners whose own carbon reduction philosophy and plans are aligned with ours, and who can show commitment to the Net Zero target. In practical terms, this means we participate in a carbon-net-zero supply chain in the delivery of the solutions from our supplier-partners to our customers.

For further details, please see our Carbon Reduction Plan online at https://www.somerfordassociates.com/carbon-reduction-policy-and-plan/
Covid-19 recovery

Covid-19 recovery

During the Covid-19 pandemic, our robust business continuity measures, prudent fiscal policy, and the benefits of a highly flexible team, meant we were well prepared for the difficulties ahead.

Staff wellbeing has been at the forefront of our Covid-19 recovery plans, taking care of their physical and mental health, including;

* home working to avoid unnecessary exposure to the virus
* providing safe office space where staff personal circumstances dictated
* regular contact, albeit remotely, to prevent isolation
* organised e-based social events to maintain interaction;

As a result we have been able to:

* give uninterrupted service to our customers
* move our staff to home working
* avoid compulsory redundancies and minimised furlough
* in 2020, gain an 11% increase in revenues
* continue to grow the workforce by over 10% in the same year
* take on new partners to enhance our solutions portfolio
* invest in staff education to meet future customer needs.

Changes in business practices due to Covid-19 have shown that flexible work patterns can be very effective, and we’re unlikely to fully return to our previous style of working.

Our solutions have also helped customers to cope with their changing work patterns too - supporting their Covid recovery by providing the infrastructure, tooling and monitoring to support their own remote, flexible and sustainable ways of working.
Tackling economic inequality

Tackling economic inequality

Somerford is a healthily growing business, and actively strives to create employment opportunities that are inclusive of all socio-economic groups. For example:

* In the past 5 years, 20% of our staff entered our employment from leaving school, college or university;
* We have supported 12 apprenticeships;
* We run an internal academy scheme to build a broad range of technical skills in those who have the inherent skills, attitude and capability to become our next generation of experts;
* We actively participate in the Armed Forces Covenant Scheme and help to redeploy and reskill leavers from the Armed Forces. So far, 16 staff have joined us in this way;
* The ethnic mix of our staff is more diverse than that of our local community.

Strong technical skills are key to the delivery of services to our customers, so we’ve invested heavily in staff training - in 2020 alone, staff successfully completed over 100 technical courses.
Equal opportunity

Equal opportunity

Somerford is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief or age.

We do not discriminate on the grounds of disability. We take particular care to respect the rights of those with disabilities, throughout all stages of recruitment and employment. We make reasonable adjustments to ensure those with disabilities are not disadvantaged in the workplace, eg. adjusting working hours or providing special equipment to help to do their job.
Wellbeing

Wellbeing

Somerford is committed to promoting and supporting the wellbeing of all of its staff. We aim to create a culture which focuses on prevention of issues in the workplace that can adversely affect staff health and wellbeing, and where issues are identified, they are managed promptly before they can have a detrimental impact.

This includes:
* providing staff with clarity and purpose regarding their job role;
* ensuring staff have the capability, training, support and encouragement to conduct their role confidently and effectively;
* providing a physical working environment that is suitable for the work to be carried out effectively;
* encouraging staff to maintain a sensible work-life balance;
* minimising the stressful impacts of work;
* ensuring bullying and harassment have no place in the working environment;
* managing sickness and absence effectively;
* considering requests for career breaks and sabbaticals;
* providing medical assistance to staff;
* encouraging employee fitness;
* promoting dignity at work.

Pricing

Price
£29.50 a device a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
30 day fully featured free trial or Express version with limited functionality, optionally supported with Pre-Sales Support.

Excluded are professional services and training
Link to free trial
https://delinea.com/resources?t=trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at penny.harrison@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.