Engage Technical Solutions

Engage Technical Solutions

Engage is a leading independent technical consultancy in the field of Information Systems and Services, particularly Logistic Information Systems (Log IS), including MJDI, JAMES, DEEAMS, DFMS, BIWMS and LOGFAS applications. We support clients with their existing and future systems, helping to assess, analyse, understand and mitigate IS challenges.

Features

• Provide Enterprise, Solution, Business and Data Architects and Analysts
• Business Process Mapping, Analysis and Roadmap Development
• Supply Chain Design, Policy Development and Optimisation
• Logistic Information Systems Design and Implementation
• Data Migration, Validation, Cleansing, Auditing and Architecture
• Integrated Logistic Support
• Training and Training Needs Analysis (TNA)
• Develop Capability Concepts (CONUSE, CONEMP, CONOPS and TOM)
• Governance, Transformation, Change and Quality Assurance
• Cloud Based Service Design, Build and Configuration

Benefits

• Reduces Risk and Costs
• Improves Operating Capability
• Reduces Waste and Duplication
• Harmonises Operations
• Mitigates Log IS Challenges
• Enables IS Transformation Across Sectors

£400 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at group@engage-ltd.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

879645375833930

Contact

Caroline Evans
01249 477710
group@engage-ltd.co.uk

Planning

• Planning service: Yes
• How the planning service works: Engage is a leading independent technical consultancy in the field of Information Systems and Services, particularly Logistic Information Systems (Log IS), including UK Defence deployed IS solutions and applications such as the Management of the Joint Deployed Inventory (MJDI), James Asset Management Engineering System (JAMES), LOGFAS, BIWMS+, Defence Equipment Engineering and Asset Management System (DEEAMS) and Defence Freight and Movements System (DFMS). We support clients with their existing systems, helping to identify, analyse, mitigate, monitor and report on IS challenges. We also support the transition from legacy to future systems and the development of future services using disciplined Requirements Elicitation and Solution Development (Systems Engineering) methods and principles. This ensures that appropriate Logical and Physical Architectures are generated at the Programme and/or Project Levels, and that coherence can be preserved throughout the life of the transition. Our expertise enables us to support IS transformations across various sectors and our consultant experts have capabilities ranging from enterprise and business architecture to master data management and cloud and web-based application design and build.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Engage have experienced Training Consultants with a proven track record of delivering Training requirements both directly and indirectly for the Ministry of Defence (MOD). We have a thorough understanding of JSP822, the Defence Systems Approach to Training (DSAT), DSAT quality standards and demonstratable experience in writing Training Needs Analysis (TNA). We can deliver TNA requirements in software, hardware and equipment delivery projects. Engage have notably delivered training requirements for DEEAMS, DFMS, the Rotary Wing Enterprise, SONAR Technical Refresh, Mobile Fire Platform (MFP). Alongside TNA delivery, Engage also have the capability to design and develop instructor training courses for Pilot and Train the Trainer training in the UK Defence Logistic Information System (Log IS) environment.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Engage has extensive experience and pedigree in support to the migration of data from legacy systems to new services; materiel account rectification and all post-migration activities including resolving data exceptions. Engage consultants have vast experience of data migration and ensure that 100% of data migrates from source to future solution. This is achieved by: ; ; • Analysing and understanding the application architecture and data being migrated.; ; • Reviewing all business and technical documentation. ; ; • Categorising each data element.; ; • Confirming the list of values used by specific data fields.; ; • Identifying what data cleansing may be required and how it should be achieved.; ; • Defining data defaults to ensure that data can be 100% migrated successfully.; ; • Carrying out gap analysis to identify what data may not be available from the source systems(s) that will be required by the future solution.; ; • Guaranteeing data integrity by developing migration scripts and data reports to perform an audit of what went into the migration and what came out of the process, highlighting any changes.; ; Implementing this approach ensures data is fully migrated from any legacy/source system(s) to the future solution, creating an audit trail of what happened when all data is successfully migrated.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Engage has a long history of delivery with excellence and applying quality assurance processes to enable product quality and service integrity. Our test experts have devised testing strategies, test plans and test scripts for legacy systems such as BIWMS and also future cloud based logistic information systems such as DEEAMS. ; We can provide a full end to end service to devise the test strategy appropriate to the service and information ecosystem that your service operates within. From here we devise an appropriate test plan with associated test scripts to include non-functional and regression testing as required. We engage with all stakeholders to ensure that the user experience elements are appropriately captured and translated into suitable tests. Our test managers can also provide your team with the expertise to manage your suppliers and provide you with the confidence that they are delivering what you need. ; We have also developed a data quality (DQ) service to enable the migration of data from legacy to future services. We leverage open-source cloud services to provide a framework to develop DQ rules that enable real-time data quality processes for legacy data export to seed the new systems.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Buyer hosting or software
• How the support service works: Engage has provided support to a range of information system-based services on both bespoke infrastructure and cloud-based services. Our team of ITIL professionals can provide a full-service delivery management package that will give full confidence in the services being delivered. ; Our team will manage your service levels, review performance against contractual requirements and KPIs within an ITIL 3 or 4 framework, whichever model works best for your services. We can also monitor and manage the essential ITIL processes to ensure that your supplier is providing you the services that you need, primarily incident, problem, change and knowledge management. We can also offer advice on reviewing or establishing service levels and metrics to ensure that your service management contract is focused on the critical service elements. Our experts have supported the development of the support regime for cloud-based enterprise services such as DEEAMS and supported established services such as MJDI and JAMES.

Service scope

• Service constraints: No constraints.

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Email support and a Technical Account Manager / Service Delivery Manager.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Engage acknowledges the urgent need for collective action to combat climate change. As part of our Corporate Social Responsibility (CSR) policy, we are dedicated to minimising our environmental impact and promoting sustainability in all aspects of our operations. Through the implementation of environmentally conscious practices, such as reducing waste and energy consumption, offering cycle to work and electric vehicle schemes to all employees, we strive to mitigate our carbon footprint. Additionally, we are committed to partnering with suppliers who share our commitment to environmental responsibility. ; We empower our employees to contribute to our efforts in fighting climate change. Furthermore, we recognise the importance of supporting initiatives that address climate-related challenges within our community. Through our engagement with local organisations and charities focused on environmental conservation, we aim to be proactive in our contribution to a more sustainable future for generations to come.

  Covid-19 recovery

  At Engage, we stand committed to fostering a supportive and resilient community in the wake of the COVID-19 pandemic. Through our thoughtful implementation and ongoing operation of a hybrid / smart working policy, we empower individuals to thrive in a flexible work environment, blending remote and office-based work seamlessly. We recognise that every individual's circumstances are unique, which is why we extend a travel allowance to all employees, regardless of their working location, ensuring equitable support for all. Moreover, we prioritise the holistic well-being of our team members by offering an Employee Assistance Program, encompassing both physical and mental health support. By championing these initiatives, we reaffirm our dedication to promoting a culture of inclusivity, adaptability, and unwavering support for our employees as we navigate the path to recovery together.

  Tackling economic inequality

  We recognise that economic inequality undermines the fabric of society and impedes progress. Therefore, we are committed to addressing this challenge through our Corporate Social Responsibility (CSR) policy. We believe that by fostering a culture of meritocracy and equal opportunity within our workforce, we can contribute to narrowing the wealth gap. ; Our commitment to providing fair wages, continuous training, and opportunities for advancement ensures that all employees, regardless of background, have the chance to thrive. Engage is also an Employee Ownership Trust (EOT) where all members benefit from financial reward equally based on company performance and time served within the organisation. Furthermore, we actively seek to engage with diverse suppliers who share our values of fair employment practices. By promoting inclusivity and fairness at every level of our operations, we strive to be a catalyst for positive change in the fight against economic inequality.

  Equal opportunity

  At Engage, we believe that fostering a diverse, inclusive, and equitable work environment is essential for the prosperity of our business and the communities we serve. We are committed to ensuring that all individuals have equal access to opportunities and are treated with respect and fairness.; We are dedicated to building a workforce that reflects the diversity of our clients and the communities in which we operate. This includes actively recruiting and retaining individuals from underrepresented groups, providing inclusive training and development programs, and creating a work culture that celebrates and values diverse perspectives and experiences.; We are committed to implementing fair and transparent employment practices that are free from discrimination and bias. This includes offering competitive wages and providing equal opportunities for advancement and professional development.; Recognising the systemic barriers that many individuals face, we actively work to empower underrepresented groups within our organisation. This may include in providing mentorship, skills training, and career development opportunities.; We are dedicated to creating a work environment that is free from harassment, discrimination, and any form of unethical behaviours. We have established clear policies and procedures to address and resolve any issues, and we will provide ongoing training and support to ensure that all employees understand their rights and responsibilities in maintaining a respectful and inclusive workplace.; To ensure the effectiveness of our equal opportunity initiatives, we have established robust metrics and reporting mechanisms. We regularly assess the diversity and inclusion of our workforce to identify areas for improvement.

  Wellbeing

  We prioritise the wellbeing and development of our employees through our comprehensive wellbeing program. Central to this program is our Employee Assistance Program (EAP), providing confidential support and resources to address personal and professional challenges. Additionally, our mentoring scheme fosters growth and collaboration by pairing experienced mentors with mentees seeking guidance and development opportunities. Furthermore, we utilise 'Matter,' a dynamic platform designed to promote teamwork, cohesion, and positive feedback across our team. Through 'Matter,' employees can recognise and celebrate each other's achievements, fostering a culture of appreciation and support. This platform not only strengthens relationships within our workforce but also cultivates a sense of belonging and unity.; By investing in the well-being and professional growth of our team members, we ensure a resilient and empowered workforce ready to tackle challenges and seize opportunities. At Engage, we believe that a thriving workplace is built on a foundation of care, support, and continuous learning, and our wellbeing program reflects our commitment to nurturing a positive and inclusive work environment.

Pricing

• Price: £400 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at group@engage-ltd.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.