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  1. Digital Marketplace
  2. Lot 2: Cloud software
  3. Rplus Analytics Demand Sense
RPLUS ANALYTICS SOLUTIONS LIMITED

Rplus Analytics Demand Sense

Rplus Analytics offers an quick, simple and powerful cloud based Solution, DemandSense to accurately predict demand for your product / services in all your markets.

Features

  • Forecast Demand for Products or Categories
  • Combines Enterprise and External Data to predict demand more accurately
  • Uses Social Conversation and Sentiments to derive demand
  • Identifies significant drivers of sale out of hordes of factors
  • Selects the best suited model out of multiple forecasting models

Benefits

  • More accurate demand prediction by Product and Location
  • Project monthly Sales forecast for Demand Planning
  • Derive input materials planning effectively with the forecast
  • Forms the base data for an advance analytics
  • Easy-to-use Reports and Visualizations

Pricing

£300 to £1,700 a unit a day

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lavanya@rplusanalytics.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

8 8 0 4 2 7 8 6 3 9 9 5 6 4 3

Contact

RPLUS ANALYTICS SOLUTIONS LIMITED Lavanya KV
Telephone: 07504605955
Email: lavanya@rplusanalytics.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Hadoop distributions - Cloudera
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
Can be deployed any Hadoop distribution - Cloudera
System requirements
  • Hadoop Distribution - Cloudera
  • Native Hadoop Distribution

User support

Email or online ticketing support
Email or online ticketing
Support response times
Email or online ticketing
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Tested with standard browsers.
Onsite support
Onsite support
Support levels
We customise our support arrangements according to your individual needs. Support can be provided on either an SLA or capped effort basis, with support hours and SLA terms agreed according to your specific requirements.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onsite training, online training, or user documentation.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Any Data Storage or Hadoop Platform
End-of-contract process
Only Service Cost

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
All key capabilities can be accessed and integrated through our service interface. This allows seamless integration with other services, platforms, websites, apps and applications.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Tested with standard browsers.
API
Yes
What users can and can't do using the API
The service provides a RESTful Application Programming Interface (API) which allows programmatic control of any user and service management function.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The service provides broad data management capabilities that can be very extensively configured and customised by users

Scaling

Independence of resources
Customers have a dedicated instance of our service and a dedicated virtual machine(s), network and storage resources which can be adjusted as needed by the customer. Monitoring and planning services are available to assist with adapting to changing resource requirements.

Analytics

Service usage metrics
Yes
Metrics types
We usually define a custom set of metrics with our customers as we can extract a very broad range of data from: (i) our application; (ii) our hosting environments; and (iii) our support systems.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Export API's or Excel
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Depending on the hosting and support arrangements in place, we can offer SLA-governed availability levels of up to 99.9%
Approach to resilience
We offer a range of resilience options. Please see our Service Definition document
Outage reporting
We agree outage reporting arrangements flexibly with individual customers to fit in with their own processes

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
Access restrictions in management interfaces and support channels
Web & Call Support
Access restriction testing frequency
Less than once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
CSA CCM version 3.0
Information security policies and processes
Accredited to the ISO27001 ISMS standard

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Every customer fully controls the configuration of their service-instances.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
We have an IDS/IPS in place and anti-malware software on all Windows servers. We collate log files centrally from all relevant system components, and these are reviewed daily by the devops team
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
When incidents occur, they are triaged by a Service Manager who co-ordinates the response in accordance with our ISO27001 policies and procedures. Our team and customers may report incidents by phone or email, or enter them directly into our helpdesk system.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

Rplus Analytics is very responsible for Fighting climate change. Within our internal meetings, we always suggest our teams reduce the usage of plastic and paper in daily life. Plastic which cannot be recycled is dangerous to the planet and even the use of paper may result in cutting down millions of trees a day. In the majority of the situations, Rplus Analytics has made the paper usage a redundant one and choose to be more digital which contributes a good amount of support to climate change. Rplus Analytics encourages the employees for plantation and supports the green environment.
Covid-19 recovery

Covid-19 recovery

During the Covid-19 all the Rplus Analytics resources were working from home and contributed to the society in not spreading the pandemic. Rplus Analytics was able to keep all the resources on the job by taking care of each employs safety as the most priority.
Tackling economic inequality

Tackling economic inequality

At Rplus Analytics we always make sure that the economic situation of the employee is considered based on his / her skillset and pay them to current market demands. Our in house HR team always review the employee performance and tackle any economic inequalities within the team or in projects.
Equal opportunity

Equal opportunity

Rplus Analytics strives to be an equal opportunity employer by providing the opportunities to the resources without considering their caste, creed and nationalities. All the employees in the company are considered as one professional family and ensure that a healthy working environment is maintained at all times.
Wellbeing

Wellbeing

Rplus Analytics always keeps employees' well-being at the topmost priority. Our in-house HR team will keep in touch with the employees and talk to them about physical and mental well-being. We ensure that all the appropriate support is in reach from the company side to give confidence to our employees in their wellbeing.

Pricing

Price
£300 to £1,700 a unit a day
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Free trial for 60 days

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lavanya@rplusanalytics.com. Tell them what format you need. It will help if you say what assistive technology you use.