Big Blue Door Ltd

Open Source Website Design and Development

We offer specialist comprehensive open-source design and development with our certified developers. Whether you are looking for a new enterprise-level website, intranet or extranet, further development of your existing platform, creative digital design, new features, integration services, hosting, or migration services, our certified and experienced open-source development team can help.

Features

• Comprehensive open source design and development services
• Huge functionality build range, from payment gateways to multilingual solutions
• Fully commented custom code development and use of contributed modules
• Updates for core and contributed modules
• Security support services, patching and upgrades
• Mobile-first approach, developments fully responsive across all user devices
• Secure and compliant services, code to open source best practice
• Wide service range, including design, migrations, API and CRM integration
• Full accessibility (WC3) compliance
• Work completed by our specialist team

Benefits

• Fully secure - ISO 27001, 9001 and Cyber Essentials certified
• Extensive open source experience
• Active open source contributors and Drupal Association members
• Fast paced Agile development that adheres to GDS open standards
• Fully compliant and transferrable code (you own all code)
• Rigorous testing and quality assurance
• No license fees, no long term tie in
• Ongoing support and maintenance packages available for post-launch support
• Established partnerships with IL2 hosting providers with UK data centres
• Public sector specialists with over a decade of experience

£550 to £800 a person a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul@bigbluedoor.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

880629308378485

Contact

Paul Jenkins
0203 773 6040
paul@bigbluedoor.net

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No.
• System requirements:
  • Internet connectivity
  • Modern web browser
  • Access to private trusted network (private / hybrid cloud only)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We offer a full service desk for responding to defects, issues and change requests (please note change requests are chargeable). This includes a full ticketing system to log and manage change requests, as well as a dedicated phone-line when clients need more urgent response. All critical items will be responded to within 30 minutes; this support is 24/7 - please refer to our SLA for further details.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: N/A
• Onsite support: Onsite support
• Support levels: Our service desk operates in-office-hours support only (08:30 to 17:30) Monday – Friday (excluding Bank and Public holidays), although we undertake basic monitoring of both email and voicemail outside of these times. Where an incident is reported at the end of a working day, we will attempt to remedy the situation according to the severity of the incident. Where this requires out-of-hours work, we will not undertake any activity without explicit client approval of any additional charges, otherwise, the incident will be resolved during the next working day (as required). The client is requested to provide out-of-office escalation contacts in case of emergencies. Support requests are split into the following categories: critical, severe, minor with associated response times for each category. Each account is supported by a project director and project manager.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: As part of any service we will train your team to use the new system effectively. We would agree the exact approach with you, but we would typically:; ; - Put on in-person training sessions; - Provide step-by-step CMS guides; - Put together accessible screencasts; ; BBD is committed to empowering clients to take control of their systems and all of our development is designed to allow clients full access. This means that project teams do not have to rely on us to make simple changes, and thus do not have to spend time/money on support and development requests (unless they wish to).
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats:
  • DOC
  • Postman scripts
  • Swagger
• End-of-contract data extraction: We will provide a comprehensive exit strategy at the commencement of any service engagement. This will include an outline of how all data will be extracted and transferred at the end of any project. All data and IPR as part of this service will be fully owned by the buyer. Typical data transfer options include: csv export, Excel, Database transfer.
• End-of-contract process: After the Exit strategy is completed the service will be closed and any personal data securely destroyed inline with associated legislation requirements. We would not expect there to be any additional costs incurred at the end of the contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All sites are fully responsive to work across all devices.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: The CMS has an easy to use editing experience which provides access to all content from across the site and supports easy updates. Our team will train you in how to use the CMS as part of any ongoing support.
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Our system can be fully extended with a variety of API endpoints, enabling users to undertake a wide range of frequent tasks as required. Full details can be discussed and agreed at service commencement.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Our service allows a high level of customisation, which is based around specific client requirements. As part of service commencement any customisation requirements will be discussed and scoped - this is likely to focus around functional requirements. Our agile delivery methodology ensures that regular updates are provided in a transparent manner, allowing adjustments to be made throughout the project lifecycle.

Scaling

• Independence of resources: This service includes auto-scaling through an AWS setup which ensures that unexpected traffic bursts can be supported throughout the lifetime of the service.

Analytics

• Service usage metrics: Yes
• Metrics types: Service metrics are supported through the use of Google Analytics.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can request a data export at any point as part of this service. This export will then be completed by Big Blue Door.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • Excel
  • PDF
  • DOC
  • TSV
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Excel
  • TSV
  • XML
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Depending on the level of service required we can support high availability environments up to 99.999% uptime. As standard we guarantee our minimum level of availability to 99.9%. Refunds for loss of service will be agreed as part of our service engagement process.
• Approach to resilience: We are experienced in building and maintaining high availability cloud configurations with full redundancy, including balancing across multiple cloud centres. Further information is available on request.
• Outage reporting: Outages are reported by email alerts, sms updates and public dashboards can be configured if required. Our dedicated support team will provide frequent updates during any outages as part of our service level agreement and can subsequently provide a report into the root cause and resolution.

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: Restriction is managed by secure keys (for API access) as well as username & passwords for more routine support channels. Where we use third party support systems (e.g. Slack) two factor authentication can be supported.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: The British Assessment Bureau
• ISO/IEC 27001 accreditation date: May 2015
• What the ISO/IEC 27001 doesn’t cover: Big Blue Door as a business is covered by this certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Big Blue Door is both ISO 27001 and ISO 9001 certified, and all relevant staff have completed full Disclosure and Barring Service Checks. We complete quarterly information security reviews to ensure that standards are maintained and we follow a cycle of continuous improvement.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We have an agreed change management process to allow services to evolve over time. Before any service updates a security impact report is completed.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: -
• Protective monitoring type: Undisclosed
• Protective monitoring approach: -
• Incident management type: Supplier-defined controls
• Incident management approach: We have defined process for any outages and will update clients via agreed methodologies - outage reports are then completed within 24 hours of all resolutions and circulated.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Social Value

• Fighting climate change:

  Fighting climate change

  Big Blue Door has made a commitment to reducing our environmental impact.; Recycling and waste management; We ensure waste items are always recycled/responsibly disposed of. We ensure that:; ; The company does not rent office space in office blocks that do not recycle; If hazardous waste materials are produced in the event of a fire, emergency response plans are in place; Hardware is disposed of responsibly and ethically; ; Efficient use of resources ; Big Blue Door ensures that waste produced is minimised and that unnecessary use of materials is avoided. We do this by:; ; Using recycled materials where possible; Avoiding single-use/non-recyclable plastic; Keeping the office paperless by storing data in the cloud; Ensuring information sent to clients is done online rather than via post.; ; Energy efficiency ; The use of heating, ventilation, lighting, IT systems, water and transportation by Big Blue Door and its employees is based on the need to maximise efficient energy use and minimise harmful emissions. Therefore, management and staff must make sure that:; ; Heating/ventilation are only switched on when necessary; Office lights are switched off by those last to leave; IT systems are only left on when not in direct use if this is necessary to perform a task associated with the work of the company (e.g. backing-up data); Taps used within the office/building are never left running; Public transport is used to travel to client meetings; Hosting client websites with carbon-neutral providers, such as AWS
• Covid-19 recovery:

  Covid-19 recovery

  Big Blue Door has adjusted its working model throughout Covid-19 to fully support team members. This has included moving to a distributed working model whereby staff can choose where to work from, with our London office available as preferred, but with attendance being fully optional to suit individual needs. As an agency we have employed apprentices during this period to help provide a route into employment for people retaining or looking for their first positions in the workforce post Covid. We have also supported individual team members whose families have been severely impacted by long Covid by providing extended (3-4 months) fully paid leave.
• Tackling economic inequality:

  Tackling economic inequality

  Big Blue Door is committed to creating opportunities for those who may be facing barriers in gaining employment, as well as supporting people from deprived backgrounds. We have a strong track record in helping young people and took on our first Drupal apprentice in 2018, who has now qualified and is a full-time member of our team. We have since supported additional apprentices as a pathway towards employment and intend to take on more apprentices as part of our commitment to developing the skills of young people in our community. Our Client Services Director volunteers as an Enterprise Adviser for the Careers and Enterprise Company, a government-backed organisation dedicated to connecting school-leavers with opportunities at local and national businesses.
• Equal opportunity:

  Equal opportunity

  Big Blue Door operates a rigorous and fully-rounded approach to equal opportunities, inclusivity and sustainability in the workplace, in our home offices and with our clients. ; ; We employ team members based solely on ability and experience, regardless of gender, race, religion or disability; The diversity of our team accurately reflects the demographic of the workforce in our geographical area (Shad Thames/Bermondsey) ; ; Our directors and management have made a commitment to conform with the Equality Act 2010 and the Code of Practice based on the Act, as set out by the Equality and Human Rights Commission. ; ; We operate a flexible workplace, where team members are able to carry out their work from our office or at home, and at hours that suit them. An example of this is when one of our developers went on an extended trip to Australia. He was able to work remotely for four months, completing his work during Australia’s daylight hours. This flexibility has been key during the Covid-19 restrictions, particularly for those that have school-age children, and has allowed us to complete projects for a wide range of clients without ever meeting them face-to-face. ; ; Big Blue Door is committed to paying its workers fairly. To this end, we are a Living Wage Employer and have been for a number of years. This commitment to fair pay also extends to our supply chain, as demonstrated by the cleaning company we use (Clean For Good) who are also a London Living Wage employer. We advertise jobs in local job centres and through targeted social media adverts to ensure we are reaching the working population in our immediate area.
• Wellbeing:

  Wellbeing

  Big Blue Door​​ supports the health and wellbeing of our staff by operating a flexible working model via a distributed team model, which supports flexible working locations as well as hours to suit individuals and their personal needs. A number of our team members have young families and so are able to work flexible around childcare and support commitments. We also operate a flat organisational structure with regular catch ups with Managing Partners as well as an open door policy so that any individual team member concerns can be raised and discussed early. The agency has supported a number of team members through mental health concerns over the last few years, by a mix of adjusting working commitments as well as supporting extended fully paid leave.

Pricing

• Price: £550 to £800 a person a day
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul@bigbluedoor.net. Tell them what format you need. It will help if you say what assistive technology you use.