LUCID SUPPORT SERVICES LIMITED
Atlassian Upgrades & Cloud Migration Service
Our service facilitates the implementation of Atlassian solutions. We deploy various versions of the Jira, Jira ServiceDesk, and Confluence suite. Leveraging our proven consulting methodology, deep understanding of digital operations and practical expertise with the Atlassian suite, we ensure successful outcomes. Lucid offer flexible consultancy and support upgrades.
Features
- Upgrade Consultancy
- Problem solving, how-to and technical assistance, administration
- Implementation and configuration services, including migration
- Business change and integration services
- Health check Consultancy
- Upgrade plan with clear steps
- Installation and configuration of the test platform
- Support during the testing and go-live phases
- Jira Core, Jira Software, Jira Service Management, Confluence, Atlassian
- Experienced Consultants working at OFFICIAL & SECRET level
Benefits
- Access skilled, qualified technical resources on an as-needed basis
- Fixed-price projects or T&M work
- Employees are up-skilled on the new product's functionalities
- Flexible SFIA day rate engagement model
- Fully vetted and Certified Consultants
- Aligned with Government Digital Services (GDS)
- Reduces costs
- Project management wrapper including risk management
Pricing
£500 to £1,100 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at GDS@lucid-support.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
8 8 0 6 7 4 6 7 3 9 4 6 0 3 6
Contact
LUCID SUPPORT SERVICES LIMITED
Daniel Loud
Telephone: 01908 690000
Email: GDS@lucid-support.com
Planning
- Planning service
- Yes
- How the planning service works
- We work hand in hand with our stakeholders and technical community as well as utilising internal project management experts to create a comprehensive plan, outlining the approach to the project, including timescales for each significant activity, putting your needs first.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
Our certified experts in the Atlassian portfolio of tools help train staff across across the core Atlassian tool set, including Jira Software, Jira Work Management and Jira Service Management.
Training as a service can be remote or classroom based depending on the customer requirement. However, our specialists endeavour to impart their technical ability to the BAU team as part of any standard engagement as part of our value added upskilling offering. - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We work hand in hand with stakeholders and the technical community as well as utilising internal project management experts to agree on a comprehensive plan, outlining the approach to the project, including timescales for each significant activity, planning ands setup migration approach. We will be on hand for guidance and support throughout, ensuring that user needs are prioritised
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Lucid certified technical experts work closely with customer stakeholders, project management, and technical community to agree on a comprehensive plan outlining the approach to the project, including timescales for each significant activity including prior to go-live quality assurance and performance testing activities.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
-
Mon-Fri 830-1800pm
All services must be engaged for a minimum of 1 x working day based on SFIA day rates
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Support levels
- Monday - Friday 830-1800pm
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- 29 March 2021
- What the ISO/IEC 27001 doesn’t cover
- N/a
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Equal opportunity
- Wellbeing
Fighting climate change
Lucid are holders of the Social Value Accreditation Mark (Bronze) and are one of the first SME IT Recruitment and IT Project delivery business in the UK to secure this status. As leaders in sustainability and social responsibility, we have gained extensive experience on how to integrate sustainable practices and social impact considerations into all projects. Our expertise in environmental sustainability and corporate social responsibility helps to create a project that aligns with your values and contributes to a positive social impact.
We are committed to achieving Net Zero emissions by YE March 2027, outlined within our Carbon Reduction Plan published on our website. Our dedicated Social Value Champions monitor and maintain our progress towards this and regularly train our staff to ensure compliance. For example, we have financial rewards for car sharing and public transport use, an electric car scheme, we encourage remote interviews, meetings and flexible working as well as local recruitment, monitoring low power usage and recycling, etc. To support this, for every £100,000 of Lucid’s Public Sector turnover, we commit £1,000 towards social value initiatives which includes environmental benefits. Similarly, in line with annual turnover we sponsor the planting of new trees annually in the National Forest and pledge to increase our contributions by 20% annually, supporting local wildlife habitats, sustainability and reducing our carbon footprint.
Our ISO 14001 certification underpins our commitment to protect and improve the environment and requires regular audits to ensure compliance. We pledge to make mindful, ecologically based decisions every day, which positively impact our environment and business. We encourage our suppliers, customers and wider workforce to aim towards similar strategic goals and we conduct annual environmental impact assessments to ensure our actions are driving positive environmental results, including our supply chain.Equal opportunity
Our people are the heart of our business. Our ED&I policy ensures that nobody receives less favourable treatment, adhering to our values, Honesty, Integrity and Pragmatism. We work cohesively to bridge the digital skills gap while promoting inclusivity in the tech industry.
We pledge to increase underrepresented groups in our workforce by 10% by 2025. Our recruitment process is designed to provide equal opportunity, heightened by our Disability Confident Bronze certification and ongoing accessibility measures. We advertise broadly and promote our equal opportunity commitment, our skilled recruitment consultants undergo mandatory annual ED&I training and adapt processes as necessary. Our CRM system automatically shortlists those who have the minimum skills and declare disabilities/health conditions, as well as automatically sending accessibility information.
We were awarded with the Bronze Social Value Quality Mark® certification, which is maintained through various practises such as inclusive training, workshops, policies, flexible working, family friendly policies, volunteering, charity donations and procurement in low socio-economic areas. Our Social Value Champions drive our commitments and associated goals, additionally, for every £100,000 of turnover we commit £1,000 towards local initiatives such as community training, equipment and experience.
Internal upskilling is available to our complete workforce, tailored to ED&I requirements. We offer apprenticeship programmes, training schemes, industry events and qualifications, as well as working with local colleges, mature entrants and young offenders, to source, train and upskill. We are in discussions with Job Centre Plus and the Working Families charity, to enhance the diversity of our talent pool. Our workforce includes senior graduates, ex-forces and returners-to-work, we also engage with Forces Employment, Veterans Foundation and SSAF and are a member of the Armed Forces Covenant.
We monitor and report on ED&I statistics, which is replicated throughout individual contracts to ensure our actions are having a measurable impact.Wellbeing
Lucid are fully committed to the Health, Safety and Wellbeing of our staff, contractors and clients. We adhere to all relevant Health and Safety (H&S) regulations and understand our duties and responsibilities to everyone around us. Our Social Value accreditation, ‘SVM1’, pledges to maintain a happy and healthy working environment for everyone, which our nominated Social Value Champions monitor and maintain. Our workforce can access 24/7 dedicated support and scheduled 1-2-1’s, regular wellbeing training, mental health first aiders, quarterly wellbeing surveys and workshops, therapies and team activities, free financial advice, whistleblowing hotline, etc.
Our H&S representatives oversee total compliance and everyday processes, including recording and rectifying risks or incidents in line with our accessible, clear and concise H&S policy. This policy defines everyone’s roles and responsibilities and the consequences of negligence, it is also included within each employment contract. We maintain our Employers' Liability Insurance, currently £10m, which covers our workforce against accidents and ill health.
Our H&S representatives keep up to date with any changes in HSE legalisation and implement amendments. We routinely evaluate risks and hazards through risk assessments, control measures and appropriate training, which we will facilitate for contractors through onboarding processes. Training is mandated and updated regularly, to ensure ongoing diligence and personal responsibility.
Each individual, client and site are unique, therefore we adapt all H&S provisions (including training) to specific needs. During our regular 1-2-1’s with contractors and stakeholders, we will ensure that H&S policies are being adhered to and that wellbeing of staff is being appropriately managed. If risks are discovered, staff, contractors and clients are immediately informed and advised of appropriate actions to protect themselves and others. If there is a risk of imminent danger, we have strict procedures to follow which are included within our mandatory training.
Pricing
- Price
- £500 to £1,100 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at GDS@lucid-support.com.
Tell them what format you need. It will help if you say what assistive technology you use.