Softcat Limited

Trend Micro One

Trend Micro One is a collection of technologies that use the unified cybersecurity platform called Vision One to protect your endpoints, cloud, email, network, web, and more. We do this by applying layered protection sensors across your organisation to defend your systems regardless of device, application, network, or location.

Features

• Cloud Security
• Network Security / NDR
• User Protection / EDR
• Email Security / O365
• Web Security
• Workload Security
• Central Security Visibility
• Advanced Threat Detection
• Cross Platform Detection and Response
• Managed Cross Platform Detection and Response / MDR

Benefits

• Automated, flexible, all in one cloud security
• Protect users and their information anywhere, on any device
• Prevent, detect, respond
• Layered protection guards against persistant and targeted attacks
• Protect users at any location, on or off the network
• Automatically detect new workloads and protect
• Increase risk visibility
• Powerful security analytics
• Collect and correlate deep activity data
• Superior threat expertise, intelliganvr and analytics

£10.50 a unit

• Education pricing available
• Free trial available

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

880695985299767

Contact

Charles Harrison
01628 403403
psitq@softcat.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: 1. Microsoft O365; 2. Azure, Blob storage, workloads; 3. Azure, Blob storage, workloads; 4. Google workloads and email
• Cloud deployment model: Hybrid cloud
• Service constraints: Hybrid
• System requirements: N/A

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: https://success.trendmicro.com/dcx/s/solution/000285802?language=en_US
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Web chat is accessible via the online chat portal login or via https://success.trendmicro.com/contact-support-europe ; Full testing such as short hand word identification
• Onsite support: No
• Support levels: Standard 9-6.30pm 5 days a week support is included in your licesne subscription Trend Micro customers. ; ; Premium Support is 24x7 and charged based upon which solution is being supported. Further information can be requested from Account Manager.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Complimentary online customer training courses are available for all of our portfolio, as well as chargeable onsite training. Our customer success function is committed to helping customers get the most from Trend Micro solutions. Getting started guides can be found here https://www.trendmicro.com/en_gb/business/europe/get-started-with-trend-micro.html
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Data will be automatically deleted one month after the grace period of your license expires. After data is deleted, Cloud App Security does not protect your service any more. All information regarding customer data collection can be found here https://success.trendmicro.com/dcx/s/data-collection-disclosure?language=en_US
• End-of-contract process: Trend Micro will work proactively with the customer to ensure timely renewal is in place to avoid any issues to the customer's security services.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Trend Vision One is an extensive cyber security tool that covers eXtended Detection and Response (XDR) and Attack Surface Risk Management (ASRM).; ; This app extends Trend Vision One to your mobile device to:; ; - Receive critical and high-severity alerts; - Share alerts with team members, through messaging apps or email; - View your organization's risk index and see how it's trending; - Compare your risk index against the regional average, industry average, and other similar size organizations.; ; You still need to leverage Trend Vision One's web console to deep dive into details and perform response actions.
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: Yes
• What users can and can't do using the API: Details can be found here https://automation.trendmicro.com/
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: With Trend Micro Service One Complete, your designated Service Manager is committed to providing the most optimized; experience with your Trend Micro solutions. Your Service Manager answers all inquiries, enabling you to get the most out of your Trend Micro solutions, and facilitates access to cybersecurity, solution, and subject matter experts.

Scaling

• Independence of resources: As an example of transparency and security, Trend Micro has undergone a SOC 2 Type II audit throughout the; period April 1, 2023 to September 30, 2023 to provide reasonable assurance that Trend Micro’s service commitments and systems/platforms requirements were achieved based on the trust services criteria relevant to security, availability and confidentiality.

Analytics

• Service usage metrics: Yes
• Metrics types: If Trend products and services are being consumed monthly via online marketplaces (e.g. AWS or Azure), monthly consumption billing can be reported using the native billing portals.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Trend Micro One

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Other
• Other data at rest protection approach: Trend Micro services undergo continuous security tests conducted by security experts aimed at detecting and rectifying; common security issues with our major SaaS services undergoing independent third-party penetration testing on a quarterly; basis. When a vulnerability is found the account owners and the InfoSec team are notified automatically by the systems and; remediated accordingly. The owner will review the identified vulnerabilities and mitigate within a defined timeframe. Copies; of our penetration testing reports are available upon request.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: N/A
• Data export formats: Other
• Other data export formats: N/A
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Trend Micro Service Levels can be found here https://success.trendmicro.com/dcx/s/solution/000285802?language=en_US
• Approach to resilience: As a global organization that protects customers in over 150 countries, Trend Micro understands there are requirements for data protection and privacy that make the location of a security offering important. That's why we've invested in making sure the solutions that make up our Trend Vision One™ unified cybersecurity platform are available in key locations around the world. We've also prioritized making sure these locations are secure, as demonstrated by our global certifications. These certifications can be found here https://www.trendmicro.com/en_us/about/trust-center/compliance.html
• Outage reporting: Email Alerts- Maintenance and upgrade of Trend Micro services normally occur without any impact to our customers. Periodically, service-impacting maintenance may be required. For customers that are unable to access Trend Micro services and may not have noticed the scheduled maintenance notifications, you can check the real-time service status using the following website:; https://status.trendmicro.com/s/trend-vision-one

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: Trend adheres to the following password polices and standards: Passwords must be changed at least on a bi-annual basis. Passwords must not be inserted into email messages or other forms of electronic communications. Passwords must not be shared or revealed to anyone. Passwords must be changed immediately if compromise is suspected. Passwords must be encrypted during transmission and stored hashed with a salt. Passwords must be at least eight alphanumeric characters long. Passwords must contain both upper and lower-case characters (e.g., a-z, A-Z). Password reuse prevention is enforced. Passwords must not be based on personal information, names of family, etc.
• Access restrictions in management interfaces and support channels: 2-factor authentication and Username or password
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Remote access to Trend Micro’s infrastructure is strictly controlled and monitored. All authentication methods used adhere to industry best practices/standards such as certificate-based and/or multi-factor authentication. Where appropriate, single sign-on (SSO) leveraging the corporate directory is used.

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SGS
• ISO/IEC 27001 accreditation date: 17/12/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 20/12/2023
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: N/A
• PCI certification: Yes
• Who accredited the PCI DSS certification: PCI Security Standards Council
• PCI DSS accreditation date: December 2022
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • HIPAA
  • ISO 27001, 27014, & 27034
  • ISO 27017
  • NetSecOPEN
  • NHS England Data Security & Protection Toolkit
  • PrivacyMark
  • SOC 2 Type II
  • Common Criteria EAL2+
  • Cloud Computing Compliance Controls Catalogue(C5)
  • Centro Criptológico Nacional (CCN)

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Trend Micro implements systems and processes designed to maintain and monitor compliance with its information security; program. Trend Micro has undertaken external validation of its security practices and holds multiple ISO and other security; certifications. The full list of which can be viewed and copies requested here:; https://www.trendmicro.com/en_us/about/trust-center/compliance.html

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Trend Micro follows industry best practices for SaaS deployments, upgrades and changes. All software changes follow a rigorous validation and approval process through testing, staging and production system rollout. Changes are formally tracked and reviewed for complete traceability based on defined change management processes. More information can be found here www.trendmicro.com/en_gb/about/trust-center/privacy.html?modal=s3m-btn-learn-more-6545a5#tabs-bb27a0-3
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Vulnerabilities are continuously monitored and tracked via internal records. Each vulnerability is assigned a CVSS Score. Patching requirements enforce timelines of addressing a vulnerability according to CVSS. In addition, vulnerabilities found and responsibly disclosed to Trend Micro via external researchers are addressed and assigned CVEs as required through Trend Micro’s responsible disclosure program. More information can be found here www.trendmicro.com/en_gb/about/trust-center/privacy.html?modal=s3m-btn-learn-more-6545a5#tabs-bb27a0-3
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Security logs are reviewed for all systems on a daily basis by the service operations teams. Security event logs are also integrated with internal communication and alerting tools for real time oversight and event triage. If a security incident is suspected, it is immediately reported to the Trend Micro Infosec team, where a formal incident response plan is executed. In addition, InfoSec independently monitors Trend Micro services environment logs. More information can be found here www.trendmicro.com/en_gb/about/trust-center/privacy.html?modal=s3m-btn-learn-more-6545a5#tabs-bb27a0-3
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: If a security incident is discovered, the incident is prioritized based on severity. A dedicated team of technical experts is assigned to investigate, advise on containment procedures, perform forensics, and manage communication. Following an incident, the team examines the root cause, and revises the response plan accordingly.; ; In the event of a breach involving personal data of a European citizen, Trend Micro will follow its obligations under GDPR. For more information, see; https://www.trendmicro.com/en_us/about/trust-center/privacy/gdpr.html In the event of a breach involving personal data of residents in regions outside the European Union, Trend Micro will follow its obligations under applicable laws.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.; ; We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals. ; ; We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.; ; At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.; ; In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.

  Tackling economic inequality

  As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.; ; We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.; ; We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds. ; ; We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.; ; For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.; ; We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.; ; Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.

  Equal opportunity

  Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.; ; Softcat supports diversity and inclusion through various networks including:; - Supporting Women in Business (SWIB); - The Ethnic and Cultural Network; - The Pride Network; - The Family Network; - The Empowering Disability and Neurodiversity Network (EDN); - The Faith at Work Network; - Armed Forces & Veterans Network; These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.; ; Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally. ; ; Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive. ; ; Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.

  Wellbeing

  At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.; ; Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause. ; ; Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.

Pricing

• Price: £10.50 a unit
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 day free trials are available for all of our solutions
• Link to free trial: https://www.trendmicro.com/en_us/business/products/trials.html

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.