Okta Auth0 Customer Identity Cloud

Service scope

Software add-on or extension: Yes, but can also be used as a standalone service
What software services is the service an extension to: Okta has extensive list of integrations with can be viewed at https://www.okta.com/resources/find-your-apps/ however via various different types of connectors we can integrate most applications subject to scope.
Cloud deployment model: Public cloud

Private cloud
Service constraints: N/A
System requirements: Appropriate Licensing and access for integration entities.

User support

Email or online ticketing support: Email or online ticketing
Support response times: SLA's for the different support levels can be found at: https://auth0.com/docs/troubleshoot/customer-support#defect-resolution-procedures
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.1 A
Phone support: Yes
Phone support availability: 24 hours, 7 days a week
Web chat support: No
Onsite support: Yes, at extra cost
Support levels: "Support levels:
1. Free Plan- No charge, part of Free plan. No dedicated account manager/engineer
2. Standard Support- part of Developer and Developer pro plan. No dedicated account manager/engineer
3. Enterprise Support- part of Enterprise plan. Includes dedicated customer success engineer
4. Premier Support- Add-on to Enterprise plan. Includes dedicated success manager"
Support available to third parties: Yes

Onboarding and offboarding

Getting started: Auth0 has a video series dedicated to getting started and learning identity. In addition, Auth0 has documentation and quickstarts to help get started with the product. If on-site training is required, professional services can be available as a package. Information around what types of packages available through professional services can be seen here: https://auth0.com/docs/services/auth0-introduction.
Service documentation: Yes
Documentation formats: HTML
End-of-contract data extraction: Auth0's APIs can be ustilised to extract any data required at any time. Additionally, Auth0 provides a GUI to export data in the form of an extension.
End-of-contract process: "At the end-of-contract the plan automatically gets converted into Free plan with limited features and support.

More details about plans: https://auth0.com/pricing"

Using the service

Web browser interface: Yes
Supported browsers: Internet Explorer 11

Microsoft Edge

Firefox

Chrome

Safari

Opera
Application to install: No
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: Auth0 Identity service is provided in the form of SDKs and APIs allowing uniform usability on mobile, web and native applications.
Service interface: No
User support accessibility: None or don’t know
API: Yes
What users can and can't do using the API: "Auth0 implements an API first strategy across the platform to provide extensive APIs for authentication and the management of the tenant. The Authentication API exposes Auth0 identity functionality, as well as those of supported identity protocols (such as OpenID Connect, OAuth, and SAML). The Management API allows the management of every aspect of the Auth0 tenant. The following links documents all the API endpoints using an interactive API Explorer interface. Product samples showing classic use cases leveraging the API is part of the provided documentation as well.

https://auth0.com/docs/api/authentication
https://auth0.com/docs/api/management/v2"
API documentation: Yes
API documentation formats: Open API (also known as Swagger)
API sandbox or test environment: Yes
Customisation available: Yes
Description of customisation: "Auth0 offers a very customizable & extensible solution where customers can bring their own business logic and branding.
To name a few points, Auth0 allows you to customize the look & feel of the Universal Login; Pick and choose MFA factors; Integrate with any Identity Provider that leverages open standards like OIDC, OAuth2.0, SAML, WSFED; Customize the authentication and authorization pipeline using Actions, Rules & Custom DBs, and many more

"

Scaling

Independence of resources: "Two-region failover approach. The main data store is continuously replicated to the secondary region and typically runs with under 10-second replication lag. On a regional outage, a scripted engineer initiated failover reconfigures for operation out of the failover site.

The infrastructure layer runs on Amazon Web Services. It is designed to survive a single data center outage (AZ) and continue to operate without interruption. In Amazon, each AZ has independent fault boundaries for power, network, and physical infrastructure. The Auth0 design spreads services across AZ's for full multi-datacenter regional redundancy.

Analytics

Service usage metrics: Yes
Metrics types: "
https://auth0.com/docs/logs/streams
Log Streams to export events in near real-time.

Log Event Filters: https://auth0.com/docs/logs/references/log-event-filters
Lists the log filters for errors, warnings, and success events.

Log Event Type Codes: https://auth0.com/docs/logs/references/log-event-type-codes
Lists the event codes associated with log events.

Administrator and Developer Log Usage Examples: https://auth0.com/docs/logs/concepts/logs-admins-devs
Examples of how logs are used if you are an administrator or a developer."
Reporting types: API access

Real-time dashboards

Resellers

Supplier type: Reseller providing extra support
Organisation whose services are being resold: Okta

Staff security

Staff security clearance: Other security clearance
Government security clearance: Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom

European Economic Area (EEA)

Other locations
User control over data storage and processing locations: Yes
Datacentre security standards: Managed by a third party
Penetration testing frequency: At least every 6 months
Penetration testing approach: Another external penetration testing organisation
Protecting data at rest: Encryption of all physical media
Data sanitisation process: Yes
Data sanitisation type: Deleted data can’t be directly accessed
Equipment disposal approach: In-house destruction process

Data importing and exporting

Data export approach: Auth0's APIs can be ustilised to extract any data required at any time. Additionally, Auth0 provides a GUI to export data in the form of a pre-configured module (extension).
Data export formats: CSV

Other
Other data export formats: JSON
Data import formats: CSV

Other
Other data import formats: JSON

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)
Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability: 99.99% availability in Public AND Private Cloud
Approach to resilience: "At a high level, Auth0's availability strategy is rather simple, and yet very effective: we ensure that critical dependencies are redundant, we rapidly detect failures, and our failover is very quick. The Auth0 architecture implements redundant components at all levels such as:
- DNS
- Datacenter
- Application layer
- Storage

Auth0 has taken multiple steps to ensure extra availability. One important aspect is how the application is architected, including how user sessions are managed, how functionality is partitioned, how the availability of modules is prioritized , and how transient conditions are handled.

Auth0 is designed and built as a scalable, highly available, multi-tenant cloud service.

This highly reliable architecture is combined with solid operational processes and a culture of continuous improvement that constantly refines and improves Auth0 operations"
Outage reporting: Public dashboard - https://status.auth0.com/

Identity and authentication

User authentication needed: Yes
User authentication: 2-factor authentication

Identity federation with existing provider (for example Google Apps)

Username or password
Access restrictions in management interfaces and support channels: Access to support channels is only granted to administrative users and security check is carried out when a user raises a support ticket. Management interfaces is also locked down to administrative users.
Access restriction testing frequency: At least once a year
Management access authentication: 2-factor authentication

Identity federation with existing provider (for example Google Apps)

Username or password

Other
Description of management access authentication: Only Okta's technical operations team has access to the production environment containing customer data. Network layer controls ensure that privileged access is always enforced through whitelisted IPs and hosts, using encrypted VPN tunnels through non-standard ports. Technical operations personnel are assigned an SSH key pair to authenticate to the production environment. Second-factor authentication is provided by a physically separate hardware MFA Token, such as a Yubikey.

Audit information for users

Access to user activity audit information: Users have access to real-time audit information
How long user audit data is stored for: Between 1 month and 6 months
Access to supplier activity audit information: Users have access to real-time audit information
How long supplier audit data is stored for: Between 6 months and 12 months
How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: The Certification Body of Schellman & Company, Inc.
ISO/IEC 27001 accreditation date: JUL-08-2016
What the ISO/IEC 27001 doesn’t cover: The scope of the ISO/IEC 27001:2013 certificate is limited to the information security management system (ISMS) supporting Okta’s cloud-based Identity-as-a-Service (IDaaS) platform and aligned with ISO/IEC 27018:2014 in accordance with the Statement of Applicability version 3.2, dated March 28, 2016.
ISO 28000:2007 certification: No
CSA STAR certification: Yes
CSA STAR accreditation date: MAY-01-2016
CSA STAR certification level: Level 2: CSA STAR Attestation
What the CSA STAR doesn’t cover: Schellman & Company, LLC examined the description of Okta, Inc.’s (“Okta” or the “service organization”) OnDemand Identity-as-a-Service (“IDaaS”) system for the period May 1, 2015, to May 31, 2016, (the “description”) based on the criteria set forth in paragraph 1.26 of the AICPA Guide Reporting on Controls at a Service Organization Relevant to Security, Availability, Processing Integrity, Confidentiality, or Privacy (SOC 2®) (“description criteria”) and the suitability of the design and operating effectiveness of controls described therein to meet the criteria for the security, availability, and confidentiality principles set forth in TSP section 100, Trust Services Principles and Criteria for Security, Availability, Processing Integrity, Confidentiality, and Privacy (AICPA, Trust Services Principles and Criteria) (“applicable trust services criteria”), throughout the period May 1, 2015, to May 31, 2016. We have also examined the suitability of design and operating effectiveness of controls to meet the requirements set forth in the Cloud Security Alliance's Cloud Controls Matrix Version 3.0.1 control specifications.
PCI certification: No
Cyber essentials: No
Cyber essentials plus: No
Other security certifications: Yes
Any other security certifications: HIPAA

SOC2

FedRamp

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001

Other
Other security governance standards: SOC2 certified HIPAA CSA Start
Information security policies and processes: The Okta team understands the need for its service to be both highly available and secure, and every aspect of the organization reflects this. From its hiring practices to the software it develops and the operational environment in which it runs, Okta understands that it is Always On. Okta enables enterprise administrators to increase security above what is available through traditional on-premises technologies. By offering strong password management capabilities, account management capabilities, easy-to-deploy multifactor authentication, and encrypted attributes, the enterprise is now able to put strong controls on high-value data while balancing the ease-of-access users demand. Okta is a leader in third-party certifications, physical and network security architecture, and reliability, so customers need not worry about putting authentication data in the cloud. Okta is trusted by organizations of all sizes and in all industries. Contact your sales representative to find out how Okta can make you more agile, more available, and more secure.

Operational security

Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach: Okta’s change control process is audited and attested to in our SOC 2 Type II report. The final build is promoted to QA, which is responsible for all security, unit, and regression testing on the build. Once it passes testing, it is finalized and released to technical operations who perform deployment testing the build. After successful deployment testing, the build is deployed to staging where it will bake in for a week. Once passed, it is put through another deployment test and then installed to production. Further information can be found in Okta's change management standard operating procedures (SOP) document.
Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach: Okta conducts continuous internal vulnerability assessment, as well as annual external penetration testing. If a potential vulnerability is identified, it is triaged among the security, engineering, and technical operations teams. Okta's security team employs a risk ranking system for all technical vulnerabilities. The ranking system also accounts for all published risk rankings within the Okta environment. Critical- and high-risk issues are addressed as quickly as possible within the next release cycle or hot patch within the context of business feasibility. Medium-risk issues are addressed within the next four release cycles. Low-risk issues are addressed when possible with feature updates.
Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach: Okta utilizes a number of monitoring tools with centralized logging and SIEM using our own correlation rules for security monitoring, analysis, and alerting
Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach: Okta has formally documented incident response & disaster recovery standard operating procedures (SOPs) that describe discovery, investigation, escalation, containment, notification, and documentation processes. Customers are provided this SOP document upon request and under NDA.

Secure development

Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks: No

Social Value

Fighting climate change

We take our environmental management and the impact we have on the environment very seriously. We have environmental policies in place and hold the ISO14001 accreditation. Our environmental assessments are conducted annually by an external Lead ESOS Assessor; they are signed-off by the board and compliance reported to the regulator (the Environment Agency). Our environmental policy is published on our website at https://www.bytes.co.uk/company/sustainability/environmental.
Bytes achieved carbon net zero in March 2022 through approved carbon offsetting schemes. We are always seeking to reduce our impact on the environment. We aim to minimise waste, reduce pollutants and use renewable materials. Our offices have recycling facilities for cans, plastic and paper. We aim to reduce our office printing to zero within the next few years.
An Environmental Steering Committee has been established to coordinate environmental activities and drive change.
To drastically reduce our emissions, we have switched to renewable energy. Our Head Office has reached our first milestone of using a specialist 100% renewable electricity provider. We are also exploring options to install solar panels on our Headquarters building.
Other environmental initiatives include installing electric vehicle charging points and encouraging staff to commute to work without the car (setting up a car share network and installing secure cycle parking).
We produce a SECR (Streamlined Energy and Carbon Reporting) report that details the companies energy consumption and carbon emissions. This report is produced annually by an independent assessor.
This report provides details of our emissions in Scope 1, 2 and 3 categories. It details the activities previously taken to reduce emissions and also recommendations for further improvements.
For scope 1,2 and 3 emissions we aim to reduce these by 50% by 2025-2026 from our 2021 baseline.
We aim to be Net Zero by 2040, covering our own operational emissions.

Pricing

Price: £1,500 a unit a year
Discount for educational organisations: Yes
Free trial available: Yes
Description of free trial: 30 Day trial period in which you have full suite access for 100 users limited to 5 applications.
Link to free trial: https://www.okta.com/free-trial/FRT/

Okta Auth0 Customer Identity Cloud

Features

Benefits

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Pricing

Service documents

Cookies on Digital Marketplace

Okta Auth0 Customer Identity Cloud

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents