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JDi Solutions

LocalGov Drupal Website Development, by JDi Solutions

Bespoke Drupal websites for Local Authorities using either standard Drupal or the LocalGov Drupal project.

Covering everything from corporate sites to service specific satelite sites and everything in between. We provide everything from the design through the build to testing.

Features

  • Open source, Drupal based CMS
  • localGov Drupal project option
  • Media library for managing images and documents
  • CKEditor content editing
  • Preconfigured, accessible page and component templates
  • Fully responsive pages to work on all sites
  • WCAG 2.2 AA Accessibility baked in
  • Role based access
  • Customisable sub sites
  • Site wide and page level alerts

Benefits

  • Bespoke design for your site
  • Complete control over all content
  • Supported by a huge worldwide community
  • Plethora of extensions available from the Drupal community
  • Fully responsive for use on any device
  • Range of search options available from Apache Solr to Google
  • Built in web services make integrations easier
  • Excellent caching for faster page loads
  • Significant Drupal usage througout the UK public sector
  • Easy to administer content of many different types

Pricing

£6,000 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@jdi-solutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 8 1 4 8 5 3 1 0 9 4 5 8 6 5

Contact

JDi Solutions Cath Patterson
Telephone: 0203 2900793
Email: info@jdi-solutions.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No constraints
System requirements
Modern web browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
The helpdesk is manned Monday-Friday 9-5. Critical issues are answered within 1 hour and we aim to resolve within 2 hours. We answer all queries within 8 hours. The server and system uptime are monitored 24/7
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
JDi Solutions provides support for our Drupal sites via its in-house support team. Each software licence includes a Support Services Schedule and support services are inclusive of the cost of the licence. The Schedule covers: Fault Reporting Procedure; Fault Assessment and Response Procedure; Fault Remedying Procedure; Customer Service Helpdesk; and Exceptions. Customer Service Helpdesk - all telephone and email support requests are handled by our support team and will be answered between the hours of 9am and 5pm on weekdays excluding public holidays. Outside of these times emails are monitored and critical issues are dealt with promptly.
Support available to third parties
No

Onboarding and offboarding

Getting started
Although each site build is bespoke we use common components from the Drupal ecosystem. There are a variety of services and resources available for free from the Drupal community and we provide direct support to all clients as well as a short training session at the beginning of the contract.
Service documentation
No
End-of-contract data extraction
At JDi Solutions we believe strongly that “the data is yours, we’re just looking after it for you” and we will ensure that should you wish to terminate your contract we will provide all data promptly and at no cost. We will only charge fees for data extraction if a specific format is required.
End-of-contract process
At contract end access to your site will be disabled

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Admin and public access is fully responsive and will work on any device. The only difference will be the layout of the page.
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
This service interface will be customised to the needs of each individual site but will always include a dedicated admin area.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
As yet we have done no testing with users of assistive technology. We do periodically test the system ourselves using screen reader software and text only rendering browsers. We routinely test all new public facing pages with accessibility checking tools.
API
No
Customisation available
Yes
Description of customisation
Users have complete control over all content and can, if the relevent skills are available, contribute to the site's templates and styleheets.

Scaling

Independence of resources
All our sites run on Cloud servers which are configured with massive redundancy to cope with spikes in traffic.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
Less than once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
For a bespoke site build this is usually assessed on a case by case basis. If specific data exports are required regularly they can be made available using Drupal's "Views" module.
Data export formats
  • CSV
  • Other
Other data export formats
JSON
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
All new site licences include a service level agreement. All server maintenance, software maintenance and updates as well as software upgrades and enhancements excluding bespoke developments, are included in the service level agreement. Our uptime and performance is monitored 24/7. We enjoy a 100% network uptime guarantee.
Approach to resilience
Available on request
Outage reporting
Unexpected outages are reported by email. Monitoring statistics are available on request.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Access to the administrative interface of the system is granted to authenticated users via roles.
Access restriction testing frequency
Less than once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We are working towards ISO27001 certification.
Information security policies and processes
Data centre and storage

Our services currently run on cloud servers at Amazon’s Ireland data centre. Overnight backups are encrypted before transfer and stored within the EU. Amazon are ISO 27001 certified.

Backup restore and disaster recovery

Backups are stored securely offsite within the EU and are subject to a one month retention cycle. Our cloud servers are highly fault resilient but in the extremely unlikely event of a full recovery being required we aim to complete this within 8 hours.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All system changes are logged and tracked in issues and commits. Internally we conduct informal code reviews to prevent security issues.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Our servers are managed and patched by a trusted ISO 27001 compliant partner. Our own software stack is updated as required and patched immediately if necessary. We use a minimal software stack and get security reports directly from the projects involved.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Error logs feed directly into our virtual office system and any required response is immediate. Automated intrusion detection systems run on the server.
Incident management type
Supplier-defined controls
Incident management approach
Server and infrastructure incident reports are provided by our server management partners.
Users can report incidents by email or by phone.
Incident reports are provided directly to affected users as required.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Tackling economic inequality

Tackling economic inequality

The tech sector continues to have a male dominated workforce. By implementing an inclusive fully remote working environment model, providing fair and decent high quality job opportunities for professionals located across the UK (also reflecting the diverse geography of the Local Authorities we support and their diverse communities), JDi Solutions has been able to attract and employ a diverse workforce, while reducing our carbon footprint. This has been achieved through inclusive and accessible recruitment practices such as conducting structured virtual interviews, in turn helping to tackle workforce inequality with the North-South divide and creating job opportunities for underrepresented groups in the sector such as women.

Our small workforce includes an equal number of women and men and from a wide range of ages and backgrounds. Our team are based across the UK from Cornwall to Kent and from North Wales to London. Our most recent hire has enabled us to provide in-work progression to another female team member, enabling them to benefit from training and develop new skills around software development, all part of our workforce equality and retention-focussed activities.

As a family business our workforce benefits not only from remote working but from supportive family-friendly policies including flexibility with working hours from day one, as well as an enhanced pension scheme, and regular pay reviews.

Pricing

Price
£6,000 a unit a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@jdi-solutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.