WR LOGIC LIMITED

Microsoft Power Platform: Power Automate Power BI and PowerApps Support

WR Logic offers formal Power Platform support, granting organisations access to proficient Microsoft Power Platform specialists for comprehensive development and training. Encompassing Dynamics, Power Apps, Power BI, and Power Automate, their expertise aids in strategy, adoption, and security, facilitating successful Power Platform solution implementations.

Features

• Microsoft PowerApps supported
• Microsoft Power Automate supported
• Microsoft Sharepoint supported
• Fast response times via online portal or dedicated support desk
• Dedicated account management
• Service usage reporting and monitoring
• Leading and certified technical resources.
• Options for extended hours or 24 x 7 support
• ITIL aligned and documented service levels P1 – P4
• Dedicated account management

Benefits

• Power Platform supported in line with industry best practice
• Stable environments for your users and customers
• Risk reduction through proactive monitoring and health checks
• Reduction in operational costs for maintaining your Flows and PowerApps
• Accelerated delivery and speed to solution
• Extensive Public Sector expertise and insight
• Dedicated, highly skilled PowerApps specialists
• Scaleability of resourcing, WR Logic has a dedicated Microsoft Practice
• Customise your apps to meet your business needs
• Flexibility and agility in project execution

£1,000 an instance

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@wrlogic.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

881530047471791

Contact

Dinuka Wijesinghe
07795354854
contact@wrlogic.com

Planning

• Planning service: Yes
• How the planning service works: To ensure organisations can implement the solution most effectively, WR Logic uses ‘Ascendant Rapid Path’ based on Microsoft Sure Step, a full lifecycle methodology for Microsoft Dynamics 365.; WR is experienced in delivering Dynamics 365 in either Waterfall, Agile or Hybrid approaches and are open to discussing the most appropriate approach with the buyer. The agile methodology is described below.; ; Detailed Solution Design; ; This will be developed iteratively and collaboratively during Sprint Cycle Analysis and Design within the Agile Execution Phase to produce Requirements Design.; ; A typical Requirement Design document will contain the Key Design Decisions, Application Configuration Changes, Custom Code, Data Migration, Integration and Interfaces.; Approach to Agile working; ; WR’s approach to Agile Working is based on the following 10 principles:; - Active user involvement is imperative; - The team must be empowered to make decisions; - Requirements evolve but the timescale is fixed; - Capture requirements at a high level; - Develop small, incremental releases and iterate; - Focus on frequent delivery of products; - Complete each feature before moving on to the next; - Apply the 80/20 rule; - Testing is integrated throughout the project lifecycle; - A collaborative & cooperative approach between all stakeholders is essential
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Dynamics 365
  • IBM Microsoft Dynamics 365 software solutions
  • Microsoft Cloud
  • Associated Microsoft applications
  • Microsoft Power Platform / PowerApps
  • Microsoft Azure
  • Azure DevOps
  • Azure Analytics
  • Microsoft Flow
  • Microsoft Power BI

Training

• Training service provided: Yes
• How the training service works: WR include system configuration and customisation training delivered as part of the project delivery process.; ; Full system configuration and customisation training will be provided as part of the project delivery process. The training is delivered on a ‘train the trainer’ basis to allow knowledge sharing to flourish across the buyers organisation. Skills transfer would also be encouraged during the project to ensure that the buyer can be self-sufficient.; ; This enables buyers to manage and evolve the CRM solution in the future without the need to engage IBM. As Dynamics 365 is a COTS (commercial off the shelf) product, a range of third party training providers are also available.; ; IBM include training manuals as part of the training and documentation process. Training resources can also be embedded within Dynamics 365, including contextual help and hover text.; ; End User Training (EUT); ; IBM's approach to EUT aligns with our Ascendant methodology and covers the full end-to-end training requirements as follows:; Agile Preparation:; - Gather EUT Requirements; - Develop Training Strategy/Plan; Agile Execution:; - Create Training document; Agile Deployment; - Conduct Train-the-Trainer Training; - Conduct EUT
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Dynamics 365
  • Microsoft Cloud/Azure
  • Microsoft Power BI
  • Associated Microsoft applications
  • Microsoft Power Platform Apps
  • Azure DevOps
  • Azure Analytics

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: WR have extensive experience with the Microsoft Dynamics 365 platform and are happy to assist buyers who need to migrate to the cloud or between cloud hosting services.; ; Dynamics 365 supports both an on premise and online option with a clear migration path from an on premise to online environment.; ; For those users who are currently using the Microsoft Dynamics platform in an on-premise version, WR can manage the migration to an online environment.; ; This would include not just the export of data from the original environment but also the configuration of the new Microsoft Dynamics 365 environment.; ; A bulk data import stage would also need to be carried out to ensure that the buyers data was available within the new environment.; ; For those buyers who are looking to migrate an existing cloud service to Microsoft Dynamics 365, WR can also support this. The steps required are similar to those highlighted above.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • Microsoft Dynamics 365 (and associated technologies) on the Microsoft Cloud
  • Microsoft SQL
  • Common Data Service

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: WR has implemented a four-tier framework model to provide direction on quality system initiatives, this demonstrates that WR has effective business management and implements best practice methodologies.; ; Microsoft Sure Step provides a consistent methodology, project management tools and advice, and field-tested best practices - all within user-friendly tools - that enable partners to more efficiently deploy, migrate to, configure, and upgrade Microsoft Dynamics solutions.; ; Sure Step drives partner productivity by providing a consistent approach and a standard set of tools and templates that help ensure customer projects are completed efficiently, adding immediate business value, which promotes high customer satisfaction.; ; It also helps partners to work more easily with other partners - as well as with Microsoft Consultants, when appropriate - on large, multi-site, or multi-region implementations. It also helps partners work more efficiently with independent software vendors (ISVs) who provide third-party solutions or expertise.; ; Sure Step also provides assurance that the same approach is being used as others involved in the project to drive toward a successful implementation.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Managed Security Services - SOC
  • Security Intelligence Services
  • Hybrid and Cloud platform Security
  • Cloud Security Services
  • Data and Application Services
  • Identity and Access Management Services
  • Infrastructure & Endpoint Security Services
  • Security e-Learning Services
  • Security Audit
• Certified security testers: Yes
• Security testing certifications: Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: WR have many years experience implementing Microsoft technologies, particularly Microsoft Dynamics 365 and other associated Microsoft applications such as Microsoft Azure, Microsoft SharePoint, Microsoft Office 365 etc.; ; The support provided by WR comes in a number of forms including training, documentation, online help as well as providing on-site consultancy, advice and strategy etc.; ; WR provide experienced implementation support from WR staff who understand Central, Local & Regional Government organisations and will add significant value to any ongoing implementation.; ; WR also provide support for the WR Public Sector Solution for Microsoft Dynamics – Local Government / Case Management which includes a set of pre-built configuration and customisations built on Microsoft Dynamics.; ; There are also a wealth of online resources provided by Microsoft to support numerous Microsoft applications and platforms.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: P1 - Within 1 hour P2 - Within 2 hours P3 - Within 4 hour P4 - 1 business day P5 - 1 business day The service can be provided on standard business hours or 24x7 Please refer to attached documents for further information; ; Our support arrangements are tailored to your specific needs, as our experience shows that no 'one-size' fits all requirements. We will discuss services, service levels, response times, communication channels and reporting to agree your requirements specifically for the managed services you wish to procure.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We would be pleased to discuss any requirements you may have and provide a service that meets those requirements.
• Support levels: 24x7 Remote Support Standard SLA's can be negotiated and agreed Level 1 - Level 4 Engineer available Certified Microsoft and AWS Engineers Security Clearance up to DV Our Managed Service offering is driven by your requirements rather than a standard service catalogue, this allows you to tailor the right level of support for your needs. Our service can include the following: 1 Hour Response; Portal Setup; OS patching; 24 x 7 Proactive Monitoring; AV Management; 30 Day Managed Backup; Application Monitoring; Custom Restores; Service Management; Direct Access to 3rd Line Support; Problem Management; Service Levels and Service Credits; and Advanced Infrastructure Management.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At WR Logic, we embrace a "work from anywhere" policy, promoting remote work among our employees to contribute to emission reduction efforts. Additionally, we have transitioned to a paperless approach, conducting all our processes digitally. This initiative not only reduces our impact on forests but also minimizes waste in landfills, conserves energy, and mitigates climate change impacts. In 2023, WR Logic partnered with Share Your Green Design to launch Loop Your Spare, a groundbreaking product aimed at reducing waste and carbon emissions in the construction sector. This innovative venture reflects our ongoing commitment to sustainability and environmental responsibility.

  Equal opportunity

  At WR Logic, we're committed to nurturing an environment of equal opportunity for all our employees. Regardless of background, gender, nationality, culture, ethnicity, age, or differing abilities, we're focused on fostering a workplace culture where every individual feels valued and empowered. Ensuring gender parity and inclusion across all levels of our organisation is our foremost priority. We place special emphasis on elevating the representation of women leaders in key positions.

  Wellbeing

  At WR Logic, our commitment to employee well-being is evident through our partnership with Bupa, delivering a comprehensive health package. This includes private medical health cover, incentivised physical fitness programmes, and professional mental health services, including counselling and guidance. We place a strong emphasis on mental health awareness, enrolling employees in Mental Health First Aid courses and appointing dedicated Mental Health First Aiders. In our workplace, we foster an open, non-judgemental, and supportive atmosphere where every employee feels empowered to discuss mental and physical health concerns freely. To further promote mental well-being, we introduced a dedicated well-being benefit in 2022, allocating £50 per month to each employee for sport and headspace activities.

Pricing

• Price: £1,000 an instance
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@wrlogic.com. Tell them what format you need. It will help if you say what assistive technology you use.