eLearning Content Development
Our experienced and talented team of design team work with clients to deliver engaging, interactive and stimulating e-learning built in industry standard authoring tools. Combined with project and risk management with a thorough QA and UAT process we can ensure engagement and compliance with content.
Features
- Instructional design, content development analysis and professional advice
- Storyboarding from provided and existing content
- Graphic and navigation design
- Technical production to supplied technical specification
- SCORM and xAPI packaging
- Technical testing & Quality assurance
- User experience testing
- Specific accessibility technical testing
- Project and risk management
Benefits
- Working with experienced Learning Technologists, Instructional Designers, Graphic/UX Designers
- Fully responsive designs across all devices
- Animations/videos can be in courses or used as stand-alone
- Can be part of a blended learning classroom approach
- xAPI can be added for more detailed user tracking
- Visually engaging through use of video animations and graphics
- Can be built in your preferred authoring tool
- Experienced developing sensitive content and scenario-based learning
Pricing
£5,000 a transaction
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
8 8 1 6 4 9 0 4 5 9 1 0 0 4 0
Contact
eCom Scotland
Wendy Edie
Telephone: 01383 630032
Email: wendy.edie@ecomlearningsolutions.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- Courses can be built within eNetAuthor and then handed over to clients for loading onto our LMS (eNetLearn) or other LMSs.
- Cloud deployment model
- Private cloud
- Service constraints
- Limitations may include; Clients SSL, licensing and browser limitations.
- System requirements
-
- A stable internet connection of 5Mbps minimum
- A browser that supports HTML5
- A Learning Management System or environment to host the course
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- ECom provides informed and timely responses to most enquiries within 24 hrs. Weekends and other circumstances can occasionally extend response times to up to 72 hrs. eCom provides access to experts aligned with the needs of your stakeholder groups, face-to-face direct support from our teams when preferred or needed, engagement with real people who know (and are involved in) your projects, and service levels aligned with your needs and expectations.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
- Clients have a dedicated account manager to oversee the project from concept to delivery as well as having access to the wider team at eCom. All courses undertake thorough QA and UAT testing which is handled by our customer support team before sign off by the client. A project review is then undertaken and any additional support scoped out.
- Support available to third parties
- No
Onboarding and offboarding
- Getting started
- We provide consultation or content workshops that can be held face to face or via webcall.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- When the project is complete users are sent the SCORM file package for their course.
- End-of-contract process
- At the end of the contract the SCORM file is sent to the client.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Courses can be built to be responsive across all devices if this is a requirement from the client.
- Service interface
- No
- User support accessibility
- WCAG 2.1 AAA
- API
- No
- Customisation available
- Yes
- Description of customisation
- ELearning packages can be customised in terms of length, delivery devices and environment, levels and complexity of interactions, accessibility features, and instructional and visual design. These items are scoped out during project kick off, and subsequently documented in deliverable design documents as required.
Scaling
- Independence of resources
- We complete a project plan with detailed dates of every phase of the project which shows milestones to delivery. This is a binding document that keeps the work to scope and on-time. This is provided prior to the project kick off.
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with another standard
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- Data is contained within the eLearning course and the completed SCORM file is sent to users at the end of the project after the client has signed off the work as complete.
- Data export formats
- Other
- Other data export formats
-
- SCORM file
- HTML5
- Data import formats
- Other
- Other data import formats
-
- SCORM
- HTML5
Data-in-transit protection
- Data protection between buyer and supplier networks
- Other
- Other protection between networks
- We provide users with a SCORM file therefore there is no network integration.
- Data protection within supplier network
- Other
- Other protection within supplier network
- We provide users with a SCORM file therefore there is no network integration
Availability and resilience
- Guaranteed availability
- 99.9% as per https://www.ukfast.co.uk/service-level-agreement-cloud-hosting.html and reasonable maintenance.
- Approach to resilience
- Information available on request.
- Outage reporting
- Information received via SMS message and follow up phone call along with access to a client dashboard. 24/7 support with UKFAST engineers. Account manager availability.
Identity and authentication
- User authentication needed
- No
- Access restrictions in management interfaces and support channels
- User roles to restrict management interface and support channels.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- Yes
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- No
- Security governance certified
- Yes
- Security governance standards
- Other
- Other security governance standards
- Cyber Essentials Plus
- Information security policies and processes
- Adhere to principles of ISO27001
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- ECom's formal change management process; • Appointing a change manager responsible for the proposed changes. • Assuring all proposed changes are evaluated for their benefits and risks, and that all impacts are considered. • Prioritizing changes so that limited resources are allocated to those changes that produce the greatest benefit based on the business need. • Requiring all changes are thoroughly tested and that each deployment includes a back-out plan to restore the state of the environment in the event that the deployment fails. • Ensuring the configuration management system is updated to reflect the effect of any changes.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- All applications updated via Sucunia PSI and operating systems patched via WSUS within 14 days and after testing. Regular vulnerability scans performed by penetration tester. Anti virus and anti ransomware installed on all machines
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- Syslog Monitoring performed by PRTG server
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- • Incident identification • Incident logging • Incident categorization • Incident prioritization • Initial diagnosis • Escalation, as necessary, to level 2 support • Incident resolution • Incident closure • Communication with the user community throughout the life of the incident
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
Equal opportunityEqual opportunity
As an organisation we nurture a unique corporate culture, maintained as we have grown. Our workforce is a mix of gender, nationality and age and other characteristics, as we believe this brings value of diverse thought to projects.
eCom are signatories to the Scottish Business Pledge, and live its values with regards to paying at least the Scottish Living Wage, no use of zero hours contracts, good workforce engagement, investing in youth, a balanced workforce, innovation, internationalism, supporting our community, and ensuring prompt payment. Our approach to Fair Work is tangible and measurable during Contract Management Procedures:
• We will continue to meet the Scottish Business Pledge and perpetually review all salaries to ensure fair pay for all.
• Clear managerial responsibility to nurture talent and help individuals fulfil their potential through use of eCom Academy
• Strong commitment to Modern Apprenticeships (continue to support Foundation apprenticeships, & support Graduate Apprenticeships in 2020)
• Support for Learning and Development
• Continue to NOT use Zero hours contracts
• Continue to offer flexible working, family friendly and wider work life balance
• Continuing our efforts of gender balance and wider representation of workforce.
• Continue to promote workplace innovation using online tools to offer suggestions and suggest new R&D focus.
eCom are committed to reducing our environmental impact and continually improving our environmental performance as an integral and fundamental part of our business strategy and operating methods.
It is our priority to encourage our customers, suppliers and all business associates to do the same. Not only is this sound commercial sense for all; it is also a matter of delivering on our duty of care towards future generations.
Pricing
- Price
- £5,000 a transaction
- Discount for educational organisations
- Yes
- Free trial available
- No