DE NOVO SOLUTIONS

Services - Oracle Cloud Applications Training - (ERP - EPM - HCM - Payroll)

de Novo Solutions Oracle Cloud Applications training services enable UK public sector clients to experience high-quality education and learning interventions. Our approach is inspired by Oracle Cloud certifications providing training for all stakeholders, available in a variety of formats conveying Oracle Cloud knowledge and best practices to session attendees.

Features

• Personalised 1:1 training: Tailored sessions to individual user needs
• Group training (1:Many): Efficient learning for teams and departments
• Virtual sessions: Interactive training via online platforms for remote access
• Quality education: Delivered by Oracle Cloud Application certified experts
• Classroom workshops: Engaging in-person sessions for hands-on learning experiences
• Oracle Cloud Applications certification: Recognised credentials to validate expertise
• Inspiring users: Motivating content to encourage skill development and adoption
• Maximum value: Empowering users to utilise Oracle Cloud Applications effectively
• Continuous improvement: Ongoing education to stay updated on new features
• Investment optimisation: Ensuring clients maximise returns on Oracle Cloud investment

Benefits

• Enhanced proficiency: Users gain expertise in Oracle Cloud Applications functionalities
• Increased productivity: Efficiently perform tasks, saving time and resources
• Cost savings: Reduced training expenses with flexible, scalable formats
• Better decision-making: Informed choices driven by comprehensive understanding
• Agile adaptation: Quick response to evolving organisational needs and challenges
• Compliance assurance: Align with regulations through accurate and consistent practices
• Improved service delivery: Enhance public services with streamlined operations
• Enhanced user satisfaction: Empower staff, boosting morale and engagement
• Sustainable growth: Lay foundation for innovation and continuous improvement
• Maximised ROI: Extract full value from Oracle Cloud investment

£250 to £1,950 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.sweeny@de-novo-solutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

881752591535253

Contact

Mark Sweeny
01633 492 042
mark.sweeny@de-novo-solutions.com

Planning

• Planning service: Yes
• How the planning service works: Planning for training and education on Oracle Cloud Applications is crucial for the successful adoption and utilisation of the platform within clients in the UK public sector. Planning begins with a comprehensive assessment of organisational needs and objectives, ensuring alignment with strategic goals. de Novo Solutions is a credible and experienced partner, deeply knowledgeable in Oracle Cloud Applications and fully certified to educate, will lead the planning phase.; ; Through collaborative planning, de Novo Solutions will be best able to design a structured, tailored education program to cater to the specific requirements of UK public sector client and its delegates unique needs. Planning will includes identifying appropriate training formats, such as 1:1, 1:Many group sessions, virtual training, or classroom workshops, through to on-the-job shadowing to accommodate diverse learning preferences and operational constraints.; ; Following a certified education program for Oracle Cloud Applications will bring about significant value and benefits to the client. It ensures that users gain the necessary skills and expertise to effectively leverage Oracle Cloud Applications, maximising the return on investment and driving operational efficiency. With a well-run, properly planned, and supervised training program, clients will receive a smooth transition to Oracle Cloud, enhanced user satisfaction, and sustainable growth opportunities.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Oracle Cloud Complete Suite ERP, EPM, HCM, Payroll
  • Oracle HCM - HR, Payroll, Recruitment, Workforce Management, Talent, Analytics
  • Oracle HCM - Oracle ME Employee Experience Platform
  • Oracle ERP - Financials, Procurement, Projects, Risk, Analytics
  • Oracle EPM - Planning, Financial Consolidation and Close
  • Oracle EPM - Predictive Cash Forecasting
  • Oracle EPM ESG (Environmental Social Governance)
  • Oracle Fusion Data Intelligence, Fusion Analytics Warehouse
  • Oracle Redwood - UX Configuration
  • Oracle Digital Assistant Chatbot - AI / ML

Training

• Training service provided: Yes
• How the training service works: As a trusted, certified expert in Back Office consulting for the UK public sector, specialising in Oracle Cloud Applications – (ERP – EPM - HCM - Payroll) our UK-based team is committed to providing comprehensive training solutions tailored to the specific needs of our clients. ; ; Through vendor-certified training de Novo Solutions delivers face-to-face or via virtual sessions, such as MS-Teams or Zoom, ensuring users receive quality education experiences that facilitate a smooth transition to Oracle Cloud.; ; Our training sessions are highly adaptable, ranging from 1:1 sessions for personalised learning to 1:Many group sessions for broader engagement. Additionally, we offer "Train the Trainer" programs to empower designated personnel within the UK public sector body to serve as internal advocates and trainers for their teams.; Education is an important component within the change management and adoption process and our experts contextualise and shape learning to reflect the clients Oracle Cloud configuration.; ; By focusing on complete and thorough knowledge transfer, we equip clients with the skills and understanding needed to complete a smooth Oracle Cloud Applications. This approach fosters user engagement, adoption, and confidence, ultimately driving success and maximising the value of the digital transformation journey for the organisation and its stakeholders.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Oracle Cloud Complete Suite ERP, EPM, HCM, Payroll
  • Oracle HCM - HR, Payroll, Recruitment, Workforce Management, Talent, Analytics
  • Oracle HCM - Oracle ME Employee Experience Platform
  • Oracle ERP - Financials, Procurement, Projects, Risk, Analytics
  • Oracle EPM - Planning, Financial Consolidation and Close
  • Oracle EPM - Predictive Cash Forecasting
  • Oracle EPM ESG (Environmental Social Governance)
  • Oracle Fusion Data Intelligence, Fusion Analytics Warehouse
  • Oracle Redwood - UX Configuration
  • Oracle Digital Assistant Chatbot - AI / ML

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Being a leading UK public sector expert in Back Office transformation, specialising in all service components of Oracle Cloud Applications - (ERP - EPM - HCM - Payroll), our UK-based team will facilitate seamless training and education services for our clients. With a deep understanding of the intricacies of the public sector and a wealth of experience in digital transformation, we are well-equipped to assist organisations in planning, tailoring and executing their education strategy for the Oracle Cloud.; ; Our knowledgeable experts employ proven methodologies to ensure a smooth and effective preparation, tailoring, scheduling, and execution of learning interventions to minimise disruption, and maximising the learner experience. We begin by conducting a thorough assessment of learning needs and objectives and then detailing the plan, crafting tailored sessions to address specific client and learner needs.; ; Throughout the training, learning and education process, our team remains dedicated to client success, providing proactive communication, ongoing support, feedback quality assurance to guarantee successful outcomes. By leveraging our expertise and proven track record, clients can trust us to navigate the complexities of learning and training with precision and efficiency, empowering them to unlock the full potential of Oracle Cloud solutions for their organisation's growth and success.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Oracle Cloud Complete Suite ERP, EPM, HCM, Payroll
  • Oracle HCM - HR, Payroll, Recruitment, Workforce Management, Talent, Analytics
  • Oracle HCM - Oracle ME Employee Experience Platform
  • Oracle ERP - Financials, Procurement, Projects, Risk, Analytics
  • Oracle EPM - Planning, Financial Consolidation and Close
  • Oracle EPM - Predictive Cash Forecasting Oracle
  • Oracle EPM ESG (Environmental Social Governance)
  • Oracle Fusion Data Intelligence, Fusion Analytics Warehouse
  • Oracle Redwood - UX Configuration
  • Oracle Digital Assistant Chatbot - AI / ML

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: As a leading expert in Back Office consulting for the public sector, specialising in Oracle Cloud HCM, ERP, and EPM training service, our UK-based team takes a meticulous approach to quality assurance and training review processes. We lead the charge in ensuring that our clients in the UK public sector receive a seamless transition to Oracle Cloud when it comes to training and education adhering to the timelines and budget constraints.; ; From the outset we will collaborate with your experts on the training requirements defining roles and responsibilities, objectives along with feedback criteria and performance management checkpoints.; ; Our knowledgeable experts oversee every aspect of the training quality assurance process, from content preparation, execution to user feedback gathering. Through comprehensive training and education we rigorously assess the performance of the learning process to ensure the smooth transition and confirmation of understanding regarding Oracle Cloud Applications. ; ; Our quality assurance means that clients have confidence in the reliability and stability of their Oracle Cloud deployment. Our commitment to training and education excellence ensures that the transition is successful and also delivers tangible benefits, paving the way for enhanced efficiency, productivity, and innovation in the UK public sector.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: De Novo Solutions managed support services provide a comprehensive on-going support framework protecting a customers' investment in Oracle Cloud applications post go-live powered by our ServiceNow customer portal. ; Comprehensive support services based upon the clients unique configuration we support day-to-day system activities and issues and schedule the planned Oracle Cloud updates. ; The offering has been designed specifically for Oracle Cloud applications client and delivers the following services: ; ; • Service Delivery Management ; • Service Desk - Access support via telephone, web portal, and email ; • Fix-on-fail & SR Management - Investigation and resolution of any unexpected failures and liaison with Oracle Corporation as the vendor as required ; • How To’s - Any question in relation to the use of the in-scope modules ; • Change Requests - Changes and enhancements to the solution such as integrations, reports, and additional configuration ; • Training - Formal training or ad-hoc knowledge transfer sessions ; • Upgrade Planning - Proactive planning and preparation for upgrades including arrangements with software vendor on preferred outages, patch timings, and environments ; • Regression Testing - Regression testing following product upgrades or major patches ; • Release Management - Deployment of fixes into staging areas and management of approval and release into Live

Service scope

• Service constraints: De Novo Solutions provides expert Managed Support Services for UK public sector organisations spanning support and guidance. ; All front-line assistance to our clients is only undertaken by HM Government security cleared UK nationals based at our UK office locations or from their remote home working locations in accordance with ISO27001 for Information Security and Management Systems.; All support is undertaken virtually, using a combination of our ServiceNow powered CSM platform and the appropriate video and tele-conferencing platforms.; Beyond these statements de Novo Solutions can confirm there are no constraints or limitations that might affect a UK public sector body

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: De Novo Solutions standard Service Level Agreement for Manged Service and Support states that assistance will be available during the following periods. Provision of services outside service hours will be agreed in advance.; Service Hours (System Users) ; 08:00 - 18:00 Monday to Friday excluding UK Bank Holidays; Operational Hours (System); 24/7/365 (except planned maintenance); Service Hours (System Users) ; As a general rule system users will be using Oracle within the hours mentioned above. In; the event of a critical issue / Sev1 staff will continue to work until the issue is fully resolved.; Operational Hours (System); 24/7/365 (except planned maintenance
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: De Novo Solutions Service Level Agreement states any outside service hours must be agreed in advance. A commercial agreement will detail the costs. Certified functional and technical support competences are provided, alongside a designated relationship lead. ; Service Hours (Users) ; 08:00 - 18:00 Weekdays excluding UK Bank Holidays; Operational Hours (System); 24/7/365 (except planned maintenance); Service Hours (Users) ; As a general rule users will work within the hours mentioned. A critical issue / Sev1 means continuance of work until the issue is fully resolved.; Operational Hours (System); 24/7/365 (except planned maintenance); Severity 1: Critical; Causing complete loss of service in production level environment. No known or acceptable workaround(s) available, and work cannot reasonably continue. Response 30 mins; Severity 2: High; Causing severe loss of service in a production level environment. Maybe viable workaround(s) available. Some work can continue despite the presence of the issue. Response 2 Business Hours ; Severity 3: Medium; Causing minimal loss of service to a production level environment. An acceptable workaround for the problem which has almost no effect on the work being performed. Response 4 Business Hours; Severity 4: Low; Issue or request where no loss or degradation of service is being experienced. Response 8 Business Hours

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Oracle Corporation and ServiceNow

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: PJR - Perry Johnson Registrars
• ISO/IEC 27001 accreditation date: 24/05/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  The UK Government as part of the Public Services (Social Value) Act 2012 has created a landscape where beyond the procurement of a given service or product that there is a process where a wider opportunity exists to make a positive contribution toward social values for a better future for everyone. ; de Novo Solutions is committed to the Social Value marketplace, ensuring our day-to-day business activities generate benefits not only to de Novo Solutions itself but also to society, the economy, while minimising damage to the environment. ; Fighting climate change - Effective stewardship of the environment. By: de Novo Solutions operating in environmentally responsible managed offices and encouraging ethical business practices and behaviours; de Novo is committed to achieving Net Zero emissions at the latest by 2050. We acknowledge that reducing our Greenhouse Gas (GHG) emissions brings significant benefits for us, our clients, suppliers, and the wider community.; Our Carbon Reduction Plan (CRP) will include our baseline year information (2023), setting clear targets for reducing GHG emissions over key timeframes and our planned actions to achieve Carbon Net Zero by 2050 at the latest.; Our commitment to the future is that as de Novo Solutions continues to grow, we will remain steadfast in fulfilling our targets and vision related to our Social Value Policy and our Net Zero Environmental obligations directly alongside our day-to-day business ambitions. ; de Novo Solutions will always act in a responsible manner, committing to re-evaluate our progress and ambitions on a regular basis while encouraging and supporting our partners and clients to help achieve Carbon Net Zero to benefits us all – today and tomorrow.

  Covid-19 recovery

  The UK Government as part of the Public Services (Social Value) Act 2012 has created a landscape where beyond the procurement of a given service or product that there is a process where a wider opportunity exists to make a positive contribution toward social values for a better future for everyone. ; de Novo Solutions is committed to the Social Value marketplace, ensuring our day-to-day business activities generate benefits not only to de Novo Solutions itself but also to society, the economy, while minimising damage to the environment. ; COVID-19 recovery - Helping local communities to manage and recover from the impacts of the pandemic. By: de novo Solutions volunteering our business services and leadership advice in the local area to businesses impacted by the pandemic ; Our commitment to the future is that as de Novo Solutions continues to grow, we will remain steadfast in fulfilling our targets and vision related to our Social Value Policy directly alongside our day-to-day business ambitions. ; de Novo Solutions will always act in a responsible manner, committing to re-evaluate our progress and ambitions on a regular basis while encouraging and supporting our partners and clients to help achieve positive social value differences that benefits us all – today and tomorrow.

  Tackling economic inequality

  The UK Government as part of the Public Services (Social Value) Act 2012 has created a landscape where beyond the procurement of a given service or product that there is a process where a wider opportunity exists to make a positive contribution toward social values for a better future for everyone. ; de Novo Solutions is committed to the Social Value marketplace, ensuring our day-to-day business activities generate benefits not only to de Novo Solutions itself but also to society, the economy, while minimising damage to the environment. ; Tackling economic inequality - Creating new businesses, jobs and skills, and increasing supply chain resilience and capacity. By: de novo Solutions creating employment openings that are available across our office locations helping create prosperity and opportunity for all. ; Our commitment to the future is that as de Novo Solutions continues to grow, we will remain steadfast in fulfilling our targets and vision related to our Social Value Policy directly alongside our day-to-day business ambitions. ; de Novo Solutions will always act in a responsible manner, committing to re-evaluate our progress and ambitions on a regular basis while encouraging and supporting our partners and clients to help achieve positive social value differences that benefits us all – today and tomorrow.

  Equal opportunity

  The UK Government as part of the Public Services (Social Value) Act 2012 has created a landscape where beyond the procurement of a given service or product that there is a process where a wider opportunity exists to make a positive contribution toward social values for a better future for everyone. ; de Novo Solutions is committed to the Social Value marketplace, ensuring our day-to-day business activities generate benefits not only to de Novo Solutions itself but also to society, the economy, while minimising damage to the environment. ; Equal opportunity - Reducing the disability employment gap and tackling workforce inequality. By: de Novo Solutions offering opportunities to work experience students, graduates, apprentices, experienced professionals, and military service leavers – creating an additional 50 local (Newport, Wales) jobs by 2029 for young people, or those coming from HM Forces service; Our commitment to the future is that as de Novo Solutions continues to grow, we will remain steadfast in fulfilling our targets and vision related to our Social Value Policy directly alongside our day-to-day business ambitions. ; de Novo Solutions will always act in a responsible manner, committing to re-evaluate our progress and ambitions on a regular basis while encouraging and supporting our partners and clients to help achieve positive social value differences that benefits us all – today and tomorrow.

  Wellbeing

  The UK Government as part of the Public Services (Social Value) Act 2012 has created a landscape where beyond the procurement of a given service or product that there is a process where a wider opportunity exists to make a positive contribution toward social values for a better future for everyone. ; de Novo Solutions is committed to the Social Value marketplace, ensuring our day-to-day business activities generate benefits not only to de Novo Solutions itself but also to society, the economy, while minimising damage to the environment. ; Wellbeing - Improving health, wellbeing and community integration. By: de Novo Solutions encouraging a positive work life balance, supporting local community activities and employee volunteering participation. Our approach moving forward will be to support local business and growing the local economy. de Novo Solutions will continue to promote equity, empathy, sustainability; foster inclusivity, justice, and kindness; at-all-times ensuring de Novo Solutions is an advocate for positive change.; Our commitment to the future is that as de Novo Solutions continues to grow, we will remain steadfast in fulfilling our targets and vision related to our Social Value Policy directly alongside our day-to-day business ambitions. ; de Novo Solutions will always act in a responsible manner, committing to re-evaluate our progress and ambitions on a regular basis while encouraging and supporting our partners and clients to help achieve positive social value differences that benefits us all – today and tomorrow.

Pricing

• Price: £250 to £1,950 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.sweeny@de-novo-solutions.com. Tell them what format you need. It will help if you say what assistive technology you use.