Skip to main content

Help us improve the Digital Marketplace - send your feedback

Bantham Technologies Limited

Bantham Technologies Digital Data Capture

Bantham Technologies provide a robust remote digital data capture solution utilising digital pen, mobile and tablet devices, designed to streamline the collection, distribution and data integration. Tablet and mobile data collections forms provide a fully paperless solution.

Features

  • Remote digital data capture utilising mobile, tablet and digital pen
  • Auditable, time, date, location and ID validation
  • Fully secure with end-to-end encryption with tamper-evident seals
  • Compliant with GDPR data regulation requirement
  • Significant water and energy savings giving a positive environmental impact
  • Removes the need to post or hand deliver important documents
  • Maximise productivity by reducing travel time and administration load
  • Improves customer service and dispute resolution utilising photographic evidence
  • Digital pen, tablet and smartphone data capture
  • Cloud based near real time data integrated into enterprise systems

Benefits

  • Easily accessible Software as a Service (SaaS) product
  • Provides user access and user management based on job function
  • Modify completed data for compliance and set authorisation levels
  • Form creation tool for clients to design individual forms
  • Apps to support iOS, Android and Windows devices
  • Manage users authentication and device management
  • Complete, edit and park forms also with offline form submission
  • Capture signatures, GPS location and photos into input forms
  • Integrate workflow using avaiable API(s) from and to inkwrx
  • Frequent updates to service for optimised user experience

Pricing

£20 a licence a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at edward@banthamtechnologies.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 8 1 7 7 8 0 2 4 3 1 3 5 4 2

Contact

Bantham Technologies Limited Edward Belgeonne
Telephone: 07836696969
Email: edward@banthamtechnologies.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
Regular planned maintenance albeit out of operating hours: Web browser, Operating System (PC, Phone and Tablet) contraints are in however we build and provide services and applications on all major vendors. For our pen technology, the Bluetooth stack may need updating on the mobile device. Enhanced printer requirements are needed.
System requirements
  • Access to an internet browser (IE/Chrome)
  • Devices and Operating System to run data collection apps
  • Compatible Printers for our pen technology

User support

Email or online ticketing support
Email or online ticketing
Support response times
Questions will be responded to within an hour and actioned within the timeframes specified in our SLA.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
The Support Team is available Monday to Thursday 09:00 to 17:30 and Friday 08:30 to 16:30. Cost of support is included in the monthly/annual subscription charges and is exclusive of public holidays.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Training will be provided on a train the trainer basis giving you a Bantham champion within your business who can assist your team in the first instance. An initial two-hour training will be provided remotely (at no cost and at an hourly rate thereafter) to give your champion the capability to manage the Bantham platform, build forms and utilise the apps. On site training can be provided at an extra cost.
Service documentation
Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
E-mail
End-of-contract data extraction
Clients will have access to their data for up to thirty days, after which all data and accounts will be deleted.
End-of-contract process
One month's notice to be given on either annual or monthly contracts, all data will be accessible for 30 days post end of contract. Correspondence to be e-mailed to info@banthamtechnologies.com

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Chrome
  • Safari
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The functionality and layout between desktop and mobile services are identical in terms of look and functionality.
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
Web based platform allowing access to all client specific data, viewing, managing, analysing and designing and embedding workflow.
Accessibility standards
None or don’t know
Description of accessibility
N/A.
Accessibility testing
N/A.
API
Yes
What users can and can't do using the API
Users are able to prepopulate predefined data from their internal application (embedding data on the form created): Ability to dynamically assign drop down lists for easy insertion into a live form. Pull completed data rather than pushing. The users cannot modify or make any changes to the API available.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The platform can be re-branded to the individual company. Administrators can design their own forms and workflow within the platform and add and remove users.

Scaling

Independence of resources
Throughout our application and deployment lifecycle we use capacity planning metrics from an environment, application and cloud service perspective.

Analytics

Service usage metrics
Yes
Metrics types
Monthly report showing number of forms sent, number of active licences and economic and environmental benefits of utilising Bantham.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
INKWRX Digital Data Capture Solution

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Encryption of all physical media
  • Other
Other data at rest protection approach
All databases and end points are encrypted using industry standard protocols and techniques.
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data can be delivered in PDF, XML and CSV format. INKWRX can be integrated into various CRM systems to receive data.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • XML
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
We protect data at rest and in transit

Availability and resilience

Guaranteed availability
Bantham Technologies have invested significantly in a fully resilient and robust hosting capability for the Bantham Platform, through Microsoft Azure, which optimises the Service Availability and minimises the risk of failure and downtime. Bantham Technologies will review any recompense incidences on a case by case basis.
Approach to resilience
Available upon request.
Outage reporting
Email and dashboard alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Other
Other user authentication
Retrieved upon request
Access restrictions in management interfaces and support channels
Retrieved upon request
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Other
Description of management access authentication
Retrieved upon request

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
Information Commissioners Office registered

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We are working towards ISO 27001
Information security policies and processes
Internal reviews, workshops, external and internal compliance checks through Software Development and operating environment.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All change requests wiithin our SDLC are documented and signed and before progressing to the production stage. Before production deployment a review takes place to ensure the effectivness of change to the exisiting service models are meet along with seucrity assessments to ensure compliance for in code and environment.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We patch systems every 30 days based on the operating environments we work within and use. (subject ot the importance we patch sooner. Internally we review the threat levels to ensure we minimise and or control the impact.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Retrieved upon request
Incident management type
Supplier-defined controls
Incident management approach
Retrieved upon request

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
NHS Network (N3)

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Our solution removes the need for paper based practises, saving over 50 million litres of water and 26 tonnes of CO2 alone from paper production annually.

Pricing

Price
£20 a licence a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
30 day free trial with access to Bantham platform and apps, demo forms included for testing of data collection and workflow.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at edward@banthamtechnologies.com. Tell them what format you need. It will help if you say what assistive technology you use.